Urwah Admin

PublishEX Solutions Pvt. Ltd.

Job Title: Senior Database Developer (Data Warehousing &amp; Cloud Technologies)Job Summary: We are seeking an experienced Database Developer with 3-4 years of experience in data warehousing, cloud-based solutions, and modern data architecture. The ideal candidate will have hands-on expertise in Snowflake, Delta Lakes, and Data Lakes, along with strong SQL and ETL development skills. This role involves designing, optimizing, and maintaining data warehouses while ensuring scalability and performance.Responsibilities:<ul><li>Design, develop, and optimize transactional databases and data warehouses.</li><li>Implement modern data warehousing techniques using Snowflake, Delta Lakes, and cloud-based data solutions.</li><li>Develop and optimize ETL workflows for seamless data integration.</li><li>Work with big data and structured/unstructured data sources to enhance data architecture.</li><li>Ensure data accuracy, consistency, and quality across systems.</li><li>Monitor and improve database and query performance.</li><li>Implement security measures and ensure compliance with data protection regulations.</li><li>Collaborate with cross-functional teams to integrate data solutions with applications.</li><li>Create and maintain technical documentation for database architectures, ETL pipelines, and best practices.</li><li>Stay updated with emerging data warehousing, cloud, and analytics technologies.</li></ul>Qualifications:<ul><li>3-4 years of experience in database development and data warehousing.</li><li>Strong expertise in Snowflake, Delta Lakes, Data Lakes, and cloud-based data solutions.</li><li>Proficiency in SQL, PLSQL, T-SQL, and ETL frameworks.</li><li>Experience with Python or scripting languages for data transformations.</li><li>Familiarity with data governance, security, and compliance best practices.</li><li>Ability to work independently, troubleshoot complex issues, and optimize data processes.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Experience with BI tools (Power BI, Tableau, etc.) is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Senior Database Administrator

Simpaisa is looking for NOC Associate to join our team to help monitor our company's network and systems 24/7. This role is important to keep everything running smoothly and to catch any issues early. You&rsquo;ll be the first to notice and respond to problems with network performance or security alerts.Key ResponsibilitiesMonitor the company&rsquo;s network and systems 24/7 to make sure everything is working properly.Spot and respond to alerts, errors, or possible security issues.Do basic troubleshooting and escalate more serious problems to senior teams.Check system logs and network traffic to look for unusual activity.Record your actions, findings, and solutions clearly in the ticketing system.Help with simple setup, updates, and maintenance of monitoring and security tools.Work closely with IT, NOC/SOC, and security teams to solve problems quickly.Track and report system performance and any security issues.Follow company rules and procedures for handling incidents.Qualifications and SkillsEducation:Bachelor&rsquo;s degree in Computer Science, IT, or a related field &mdash; or equivalent work experience.Experience:Experience working in IT support, NOC, or operations center environments.Technical Skills:Good understanding of networking basics (TCP/IP, DNS, DHCP).Familiar with firewalls, routers, switches, and wireless access points.Able to spot and fix common computer and hardware issues (desktops, laptops, printers).Comfortable using monitoring tools and remote support software.Basic understanding of IT security and how to follow best practices.Job Type: Full-timeWork Location: In person

NOC Associate

Position Overview: The person will be responsible for delivering exceptional customer service on behalf of Simpaisa. The person will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.Key responsibilities:First-Line Ticket Resolution:<ul><li>Respond promptly to merchant/partner inquiries via live support operations (WhatsApp, email, ticketing).</li><li>Efficiently and accurately resolve first-line tickets related to account inquiries, transaction issues, and general product information.</li></ul>Product Knowledge:<ul><li>Develop a deep understanding of the company&rsquo;s products and services.</li><li>Stay informed about industry trends and updates related to existing products and services.</li></ul>Problem Solving:<ul><li>Analyze merchant/partner issues and provide clear, concise, and timely solutions.</li><li>Collaborate with teammates and relevant stakeholders to escalate and resolve complex issues as needed.</li></ul>Communication:<ul><li>Maintain a professional and positive tone in written and verbal communication.</li><li>Clearly articulate complex concepts to merchants/partners in a way that is easy to understand.</li></ul>Documentation:<ul><li>Document customer interactions, issues, and resolutions in our ticketing system (ZENDESK).</li><li>Contribute to the creation and maintenance of a comprehensive knowledge base for partner support as needed.</li></ul>Quality Assurance:<ul><li>Ensure all responses and resolutions align with company policies and guidelines.</li><li>Participate in ongoing training to stay up to date on platform updates and industry best practices.</li></ul>Qualifications:<ul><li>At least 3 years of experience in call center or support center environment</li><li>Demonstrated commitment to maintaining a high level of professionalism, including punctuality, reliability, and consistent work performance.</li><li>Strong written and verbal communication skills in English.</li><li>Can commit to shift-based work. Weekly schedules are typically consistent but occasionally may require some flexibility.</li><li>Effective problem-solving skills to address partner issues related to transactions, account access, and platform functionalities.</li><li>An understanding of the diverse challenges and concerns that partners may encounter, coupled with a high level of empathy.</li><li>Candidates must be prepared to submit to further background/security checks if required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Merchant Support

Join PublishEX Solutions Pvt. Ltd. and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PublishEX Solutions Pvt. Ltd.

ABOUT_COMPANY

Senior Database Administrator

NOC Associate

Merchant Support