Urwah Admin

PublishEX Solutions Pvt. Ltd.

Simpaisa is looking for a skilled Full Stack Developer who is proficient in both backend and frontend development. You will be responsible for designing, developing, and maintaining scalable applications, ensuring seamless integration between server-side logic and user-facing interfaces.Key Responsibilities<ul><li>Design, develop, and maintain web applications with end-to-end ownership.</li><li>Implement server-side logic using Java (Spring Boot).</li><li>Build intuitive and responsive UIs using Angular or React.</li><li>Integrate APIs, databases, and third-party services.</li><li>Write clean, maintainable, and testable code following best practices.</li><li>Collaborate with designers, product managers, and other developers to deliver high-quality features.</li><li>Optimize applications for performance, scalability, and security.</li><li>Troubleshoot, debug, and upgrade existing systems.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or equivalent experience.</li><li>3 &ndash; 4 years of professional experience as a Full Stack Developer or in a similar role.</li><li>Strong knowledge of Spring Boot (Java).</li><li>Proficiency in Angular and/or React.</li><li>Experience with relational and non-relational databases (MySQL, PostgreSQL, MongoDB).</li><li>Familiarity with REST APIs, and microservices.</li><li>Strong understanding of HTML, CSS, JavaScript/TypeScript.</li><li>Knowledge of version control systems (Git/GitHub/GitLab).</li><li>Adheres to coding standards and best practices.</li></ul>Nice to Have<ul><li>Exposure to cloud services (AWS etc).</li><li>Experience with CI/CD pipelines, containerization (Docker, Kubernetes) is a plus.</li><li>Experience in unit testing and integration testing.</li><li>Understanding of DevOps practices.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>full stack: 4 years (Preferred)</li></ul>Work Location: In person

Full Stack Developer

Position Overview: The person will be responsible for delivering exceptional customer service on behalf of Simpaisa. The person will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.Key responsibilities:First-Line Ticket Resolution:<ul><li>Respond promptly to merchant/partner inquiries via live support operations (WhatsApp, email, ticketing).</li><li>Efficiently and accurately resolve first-line tickets related to account inquiries, transaction issues, and general product information.</li></ul>Product Knowledge:<ul><li>Develop a deep understanding of the company&rsquo;s products and services.</li><li>Stay informed about industry trends and updates related to existing products and services.</li></ul>Problem Solving:<ul><li>Analyze merchant/partner issues and provide clear, concise, and timely solutions.</li><li>Collaborate with teammates and relevant stakeholders to escalate and resolve complex issues as needed.</li></ul>Communication:<ul><li>Maintain a professional and positive tone in written and verbal communication.</li><li>Clearly articulate complex concepts to merchants/partners in a way that is easy to understand.</li></ul>Documentation:<ul><li>Document customer interactions, issues, and resolutions in our ticketing system (ZENDESK).</li><li>Contribute to the creation and maintenance of a comprehensive knowledge base for partner support as needed.</li></ul>Quality Assurance:<ul><li>Ensure all responses and resolutions align with company policies and guidelines.</li><li>Participate in ongoing training to stay up to date on platform updates and industry best practices.</li></ul>Qualifications:<ul><li>At least 3 years of experience in call center or support center environment</li><li>Demonstrated commitment to maintaining a high level of professionalism, including punctuality, reliability, and consistent work performance.</li><li>Strong written and verbal communication skills in English.</li><li>Can commit to shift-based work. Weekly schedules are typically consistent but occasionally may require some flexibility.</li><li>Effective problem-solving skills to address partner issues related to transactions, account access, and platform functionalities.</li><li>An understanding of the diverse challenges and concerns that partners may encounter, coupled with a high level of empathy.</li><li>Candidates must be prepared to submit to further background/security checks if required.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Merchant Support Executive

Join PublishEX Solutions Pvt. Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PublishEX Solutions Pvt. Ltd.

ABOUT_COMPANY

Full Stack Developer

Merchant Support Executive