Urwah Admin

PublishEX Solutions Pvt. Ltd.

Position Overview: The person will be responsible for delivering exceptional customer service on behalf of Simpaisa. The person will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.Key responsibilities:First-Line Ticket Resolution:<ul><li>Respond promptly to merchant/partner inquiries via live support operations (WhatsApp, email, ticketing).</li><li>Efficiently and accurately resolve first-line tickets related to account inquiries, transaction issues, and general product information.</li></ul>Product Knowledge:<ul><li>Develop a deep understanding of the company&rsquo;s products and services.</li><li>Stay informed about industry trends and updates related to existing products and services.</li></ul>Problem Solving:<ul><li>Analyze merchant/partner issues and provide clear, concise, and timely solutions.</li><li>Collaborate with teammates and relevant stakeholders to escalate and resolve complex issues as needed.</li></ul>Communication:<ul><li>Maintain a professional and positive tone in written and verbal communication.</li><li>Clearly articulate complex concepts to merchants/partners in a way that is easy to understand.</li></ul>Documentation:<ul><li>Document customer interactions, issues, and resolutions in our ticketing system (ZENDESK).</li><li>Contribute to the creation and maintenance of a comprehensive knowledge base for partner support as needed.</li></ul>Quality Assurance:<ul><li>Ensure all responses and resolutions align with company policies and guidelines.</li><li>Participate in ongoing training to stay up to date on platform updates and industry best practices.</li></ul>Qualifications:<ul><li>At least 3 years of experience in call center or support center environment</li><li>Demonstrated commitment to maintaining a high level of professionalism, including punctuality, reliability, and consistent work performance.</li><li>Strong written and verbal communication skills in English.</li><li>Can commit to shift-based work. Weekly schedules are typically consistent but occasionally may require some flexibility.</li><li>Effective problem-solving skills to address partner issues related to transactions, account access, and platform functionalities.</li><li>An understanding of the diverse challenges and concerns that partners may encounter, coupled with a high level of empathy.</li><li>Candidates must be prepared to submit to further background/security checks if required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

Merchant Support Executive

As the Manager of Finance Treasury, the individual will oversee all treasury operations and reporting tasks on a daily, weekly, and monthly basis. Your role will involve managing cash flow, liquidity, and risk, ensuring compliance with financial policies, and providing insights for decision-making. You will demonstrate strong analytical and leadership skills to effectively manage team tasks and drive strategic financial initiatives. Your ability to prioritize and make informed decisions will be crucial in optimizing the treasury function and supporting the organization&rsquo;s financial healthAs the Manager of Treasury Finance, you will be responsible for:1.&ensp;&ensp;&ensp;&ensp;Bank Relationship Management: Monitor and maintain effective relationships with banks to optimize financial services and terms.2.&ensp;&ensp;&ensp;&ensp;Cash Availability: Ensure sufficient cash is available for daily operational needs, supporting smooth business operations.3.&ensp;&ensp;&ensp;&ensp;Remittance Management: Manage remittances and its data and ensure timely and accurate reporting.4.&ensp;&ensp;&ensp;&ensp;Merchants Management: Oversee the management and reporting of merchants' ledgers.5.&ensp;&ensp;&ensp;&ensp;Foreign Exchange Management: Handle FX data and reporting, assessing impacts on the company's financial standing.6.&ensp;&ensp;&ensp;&ensp;Treasury Assistance: Assist the Head of Department (HOD) in managing overall consolidated treasury tasks.7.&ensp;&ensp;&ensp;&ensp;Cash Management Improvement: Provide suggestions for enhancing the company&rsquo;s cash management processes.8.&ensp;&ensp;&ensp;&ensp;Ad-hoc Responsibilities: Undertake any other ad-hoc tasks as assigned, demonstrating flexibility in response to organizational needs.9.&ensp;&ensp;&ensp;&ensp;Cross-Border Transactions: Contribute to cross-border pay-ins and payouts, ensuring compliance and efficiency.Eligibility Criteria:-ICMA/ACCA/CA Qualified or Part Qualified or master&rsquo;s degree in finance, or in a related field from a reputed university.-Minimum of 5 of relevant experience within the financial services industry.-Proficient in cash forecasting and cash management techniques, with a proven ability to optimize liquidity.-Knowledge of short-term funding strategies, currency risk management, and foreign exchange transactions.-Excellent analytical and problem-solving skills, with meticulous attention to detail.-Self-motivated and able to work independently, taking ownership of projects and delivering results within deadlines.-Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.-Proficiency in written and spoken English.Job Type: Full-timeWork Location: In person

Manager Treasury Finance

Join PublishEX Solutions Pvt. Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PublishEX Solutions Pvt. Ltd.

ABOUT_COMPANY

Merchant Support Executive

Manager Treasury Finance