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Pulse Final Mile

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients&rsquo; customers.Responsibilities:<ul><li>Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.</li><li>Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.</li><li>Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.</li><li>Ensure compliance with specified contract metrics and terms.</li><li>Maintain high standards for all operational activities.</li><li>Support contract drivers and customers daily.</li><li>Inbound and outbound calls through the scheduled shift</li><li>High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery</li></ul>Requirements:<ul><li>1+ years of customer service experience.</li><li>Experience with Microsoft Office (Excel).</li><li>Excellent communication</li><li>Positive attitude</li></ul>Benefits:&middot; 401(k)&middot; Dental insurance&middot; Health insurance&middot; Paid time off&middot; Vision insurance&middot; Life insuranceSchedule: <ul><li>Based on market requirements and needs</li><li>Holiday availability</li><li>Weekend availability</li></ul>Ability to Commute/Relocate:<ul><li>Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In personPulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Pay: $21.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer Support &amp; Client Services Occupations: 1 year (Preferred)</li></ul>Ability to Relocate:<ul><li>Seattle, WA: Relocate before starting work (Required)</li></ul>Work Location: In person

Customer Service Representative/Dispatcher

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.Job Description:As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients&rsquo; customers.Responsibilities:<ul><li>Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.</li><li>Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.</li><li>Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.</li><li>Ensure compliance with specified contract metrics and terms.</li><li>Maintain high standards for all operational activities.</li><li>Support contract drivers and customers daily.</li><li>Inbound and outbound calls through the scheduled shift</li><li>High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery</li></ul>Requirements:<ul><li>1+ years of customer service experience.</li><li>Experience with Microsoft Office (Excel).</li><li>Excellent communication</li><li>Positive attitude</li></ul>Schedule: <ul><li>Based on market requirements and needs</li><li>Holiday availability</li><li>Weekend availability</li></ul>Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Join Pulse Final Mile and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pulse Final Mile

About Company

Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher