Urwah Admin

At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting, we help build, accelerate, and sustain momentum.

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
 
 
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
<div><div>Who We&rsquo;re Looking For
</div><div>Are you experienced in IT service management and end-user support for enterprise applications? Do you enjoy resolving issues, supporting users, and ensuring smooth day-to-day operations?
</div><div>We&rsquo;re looking for an Operations Management professional to join our team and act as a first point of contact for IT service requests and incidents. The role focuses on operational support, user assistance , and coordination with internal teams to ensure service continuity and quality delivery.
</div><div>About the Role
</div><div>This role provides day-to-day IT operational support across enterprise systems. You will manage incidents and service requests, perform initial troubleshooting, support user access and navigation, and ensure issues are resolved or escalated in line with ITSM processes. You will also support documentation, testing, and change or release activities when required .
</div><div>Key Responsibilities
</div><div><ul><li>Act as first-line support for IT-related queries, incidents, and service requests
</li></ul></div><div><ul><li>Log, categorize, prioritize, and manage tickets through the service management tool
</li></ul></div><div><ul><li>Perform initial analysis and troubleshooting, escalating issues where necessary
</li></ul></div><div><ul><li>Support user access requests and basic system navigation issues
</li></ul></div><div><ul><li>Collaborate with internal IT and service teams to ensure timely resolution
</li></ul></div><div><ul><li>Maintain and update support documentation, knowledge articles, and user guidance
</li></ul></div><div><ul><li>Support system changes, testing, or rollout activities as needed
</li></ul></div><div>Skills and Experience Required
</div><div><ul><li>Experience in an IT service desk, operations, or IT support role
</li></ul></div><div><ul><li>Good understanding of ITSM processes (Incident, Request, Change, Problem)
</li></ul></div><div><ul><li>Strong communication , coordination, and problem-solving skills
</li></ul></div><div><ul><li>Customer-focused mindset with strong attention to detail
</li></ul></div></div><div><div><ul><li>Experience with ticketing tools such as ServiceNow is an advantage
</li></ul></div><div>About the Team
</div><div>Operations Management is part of our Managed Service Delivery Tower. We are responsible for ensuring a reliable, efficient, and user-focused service experience across all supported systems. Our focus is on responsiveness, clear communication, and continuous service improvement.
</div></div>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date</div>

ETIC, Service Desk - Graduate

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
 
 
 As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
 
 
 
 
 
 Who
 
 &nbsp;
 
 
 
 We&rsquo;re
 
 
 
 &nbsp;
 
 Looking For
 
 
 
 &nbsp;
 
 
 
 
 
 Are you experienced in IT service management and end-user support for enterprise applications? Do you enjoy resolving issues, supporting users, and ensuring smooth day-to-day operations?
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re
 
 
 
 &nbsp;
 
 looking for an
 
 &nbsp;
 
 
 
 Operations
 
 
 
 &nbsp;
 
 Management professional to join our team and act as a first point of contact for IT service requests and incidents. The role focuses on operational support, user
 
 &nbsp;
 
 
 
 assistance
 
 
 , and coordination with internal teams to ensure service continuity and quality delivery.
 
 
 
 &nbsp;
 
 
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 
 
 
 This role provides day-to-day IT operational support across enterprise systems. You will manage incidents and service requests, perform initial troubleshooting, support user access and navigation, and ensure issues are resolved or escalated in line with ITSM processes. You will also support documentation, testing, and change or release activities when
 
 &nbsp;
 
 
 
 required
 
 
 .
 
 
 
 &nbsp;
 
 
 
 
 
 Key Responsibilities
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 Act as first-line support for IT-related queries, incidents, and service requests
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Log, categorize, prioritize, and manage tickets through the service management tool
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Perform initial analysis and troubleshooting, escalating issues where necessary
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Support user access requests and basic system navigation issues
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Collaborate with internal IT and service teams to ensure
 
 &nbsp;
 
 
 
 timely
 
 
 
 &nbsp;
 
 resolution
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Maintain and update support documentation, knowledge articles, and user guidance
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Support system changes, testing, or rollout activities as needed
 
 
 
 &nbsp;
 
 
 
 </li>
 </ul>
 
 
 Skills and Experience Required
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 Experience in an IT service desk, operations, or IT support role
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Good understanding of ITSM processes (Incident, Request, Change, Problem)
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Strong communication
 
 
 , coordination, and problem-solving skills
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Customer-focused mindset with strong attention to detail
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Experience with ticketing tools such as ServiceNow is an advantage
 
 
 
 &nbsp;
 
 
 
 </li>
 </ul>
 
 
 About the Team
 
 
 
 &nbsp;
 
 
 
 
 
 Operations Management is part of our Managed Service Delivery Tower. We
 
 &nbsp;
 
 
 
 are responsible for
 
 
 
 &nbsp;
 
 ensuring a reliable, efficient, and user-focused service experience across all supported systems. Our focus is on responsiveness, clear communication, and continuous service improvement.
 
 
 
 &nbsp;
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 
 Government Clearance Required?
 
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, Service Desk - Associate

<div>Line of Service
Advisory
Industry/Sector
Specialism
Advisory - Other
Management Level
Associate
Job Description &amp; Summary
At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
 
 
In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
<ul><li>Apply a learning mindset and take ownership for your own development.
</li><li>Appreciate diverse perspectives, needs, and feelings of others.
</li><li>Adopt habits to sustain high performance and develop your potential.
</li><li>Actively listen, ask questions to check understanding, and clearly express ideas.
</li><li>Seek, reflect, act on, and give feedback.
</li><li>Gather information from a range of sources to analyse facts and discern patterns.
</li><li>Commit to understanding how the business works and building commercial awareness.
</li><li>Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 18 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date</div>

ETIC, Project Manager - Associate

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Intern/Trainee
Job Description &amp; Summary
PwC ETHIC seeks an Applied AI Intern with a background in computer science, programming skills in Python or C# and familiar with Git, JIRA, and Agile methodologies. The intern should possess problem-solving abilities, critical thinking skills, and be able to communicate complex technical information. They should be a team player with a passion for AI and a desire to learn and grow.
1. Education: The Graduate should have a bachelor's degree in computer science, electrical engineering, mathematics, or a related field. Ideally, the intern should have taken courses in artificial intelligence, machine learning, data structures, algorithms, and programming languages such as Python, or C++.
 
2. Technical Skills: The intern should have a strong foundation in programming and software development. They should have experience with programming languages such as Python, or C++. They should also be familiar with software development tools such as Git, JIRA, and Agile methodologies. Experience with AI frameworks such as Langchain, TensorFlow, PyTorch, or Keras is a plus.
 
3. Problem-Solving Skills: The intern should have strong problem-solving skills and the ability to analyze complex data sets. They should be able to identify patterns and trends, and develop algorithms to solve problems.
 
4. Communication Skills: The intern should have excellent communication skills, both written and verbal. They should be able to communicate technical information to non-technical stakeholders in a clear and concise manner.
 
5. Collaborative Skills: The intern should be a team player and be able to work collaboratively with other members of the team. They should be able to share their ideas and be open to feedback.
 
6. Passion for AI: The intern should have a passion for AI and be willing to learn new technologies and tools. They should be curious and have a desire to innovate.
 
7. Attention to Detail: The intern should have a strong attention to detail and be able to identify errors and bugs in code. They should be able to write clean, well-documented code.
 
8. Ethical Considerations: The intern should be aware of the ethical considerations surrounding AI, such as bias and privacy concerns. They should be committed to developing AI solutions that are fair, transparent, and ethical.
 
9. Willingness to Learn: The intern should be willing to learn new skills and technologies and be open to feedback from their peers and mentors.
<div>10. Self-Motivation: The intern should be self-motivated and able to work independently. They should be able to prioritize their workload and meet deadlines.
</div>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, Applied AI - Graduate Program

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world&rsquo;s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
<ul><li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.
</li><li>Delegate to others to provide stretch opportunities, coaching them to deliver results.
</li><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.
</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.
</li><li>Review your work and that of others for quality, accuracy and relevance.
</li><li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.
</li><li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
</li><li>Use straightforward communication, in a structured way, when influencing and connecting with others.
</li><li>Able to read situations and modify behavior to build quality relationships.
</li><li>Uphold the firm's code of ethics and business conduct.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Continuous Improvement, Agile Management, Agile Methodology, Agile Team Dynamics, Agile Transformation, Analytical Thinking, Change Control Processes, Coaching and Feedback, Communication, Continuous Process Improvement, Corrective Actions, Creativity, Design Thinking, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Kanban (Project Management), Leading Design Workshops, Learning Agility {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, Agile Delivery Manager - Manager

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Intern/Trainee
 
 
 
 
 Job Description &amp; Summary
 
 
 PwC ETHIC seeks an Applied AI Intern with a background in computer science, programming skills in Python or C# and familiar with Git, JIRA, and Agile methodologies. The intern should possess problem-solving abilities, critical thinking skills, and be able to communicate complex technical information. They should be a team player with a passion for AI and a desire to learn and grow.
 
 
 
 1. Education: The Graduate should have a bachelor's degree in computer science, electrical engineering, mathematics, or a related field. Ideally, the intern should have taken courses in artificial intelligence, machine learning, data structures, algorithms, and programming languages such as Python, or C++.
 
 2. Technical Skills: The intern should have a strong foundation in programming and software development. They should have experience with programming languages such as Python, or C++. They should also be familiar with software development tools such as Git, JIRA, and Agile methodologies. Experience with AI frameworks such as Langchain, TensorFlow, PyTorch, or Keras is a plus.
 
 3. Problem-Solving Skills: The intern should have strong problem-solving skills and the ability to analyze complex data sets. They should be able to identify patterns and trends, and develop algorithms to solve problems.
 
 4. Communication Skills: The intern should have excellent communication skills, both written and verbal. They should be able to communicate technical information to non-technical stakeholders in a clear and concise manner.
 
 5. Collaborative Skills: The intern should be a team player and be able to work collaboratively with other members of the team. They should be able to share their ideas and be open to feedback.
 
 6. Passion for AI: The intern should have a passion for AI and be willing to learn new technologies and tools. They should be curious and have a desire to innovate.
 
 7. Attention to Detail: The intern should have a strong attention to detail and be able to identify errors and bugs in code. They should be able to write clean, well-documented code.
 
 8. Ethical Considerations: The intern should be aware of the ethical considerations surrounding AI, such as bias and privacy concerns. They should be committed to developing AI solutions that are fair, transparent, and ethical.
 
 9. Willingness to Learn: The intern should be willing to learn new skills and technologies and be open to feedback from their peers and mentors.
 
 
 10. Self-Motivation: The intern should be self-motivated and able to work independently. They should be able to prioritize their workload and meet deadlines.&nbsp;
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world&rsquo;s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
<ul><li>Develop new skills outside of comfort zone.
</li><li>Act to resolve issues which prevent the team working effectively.
</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.
</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
</li><li>Address sub-standard work or work that does not meet firm's/client's expectations.
</li><li>Use data and insights to inform conclusions and support decision-making.
</li><li>Develop a point of view on key global trends, and how they impact clients.
</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
</li><li>Simplify complex messages, highlighting and summarising key points.
</li><li>Uphold the firm's code of ethics and business conduct.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, Product Manager - Manager

Join PwC and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PwC

About Company

ETIC, Service Desk - Graduate

ETIC, Service Desk - Associate

ETIC, Project Manager - Associate

ETIC, Applied AI - Graduate Program

ETIC, Agile Delivery Manager - Manager

ETIC, Applied AI - Graduate Program

ETIC, Product Manager - Manager