Urwah Admin

At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting, we help build, accelerate and sustain momentum.

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>FS X-Sector
<p></p><p><b>Specialism
</b></p>Operations
<p></p><p><b>Management Level
</b></p>Manager
<p></p><p><b>Job Description &amp; Summary
</b></p>At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.
<br>
<br>
Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.
<p></p><div>Why PWC
</div><div><div>At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more
</div><div><div>about us
</div></div><div>.
</div></div><div>At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm&rsquo;s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. &quot;
</div><div></div><div><div><b>Job Description &amp; Summary:
</b><div><p>We are seeking a highly skilled and experienced Senior Automation Anywhere Developer to join our dynamic team. The ideal candidate will have a strong background in robotic process automation (RPA) and a proven track record of developing and implementing automation solutions using Automation Anywhere .
</p></div></div><div><p><b>Responsibilities:
</b></p><div><ul><li><p><b>Design, develop, and implement RPA solutions </b>using Automation Anywhere .
</p></li></ul></div><div><ul><li><p><b>Collaborate with business analysts </b>to identify and refine automation requirements.
</p></li></ul></div><div><ul><li><p><b>Conduct testing and debugging </b>to ensure high-quality solutions.
</p></li></ul></div><div><ul><li><p><b>Monitor and maintain RPA solutions </b>to ensure ongoing efficiency and performance.
</p></li></ul></div><div><ul><li><p><b>Create detailed documentation </b>for developed processes and procedures.
</p></li></ul></div><div><ul><li><p><b>Provide support and training </b>to end-users on implemented RPA solutions.
</p></li></ul></div><div><ul><li><p><b>Continuously evaluate and recommend improvements </b>to auto
</p></li></ul></div><p></p><p><b>Mandatory skill sets:
</b></p><div><p>UI Path
</p></div><p><b>Preferred skill sets:
</b></p><div><ul><li><p>Experience with other RPA tools such as UiPath or Blue Prism.
</p></li></ul></div><div><ul><li><p>Knowledge of cognitive automation and AI technologies.
</p></li></ul></div><div><ul><li><p>Familiarity with process modeling and automation frameworks.
</p></li></ul></div><div><ul><li><p>Advanced/Master Certification in Automation Anywhere.
</p></li></ul></div><p></p><p><b>Years of </b><b>experience required:
</b></p><p>4+yrs to 7years of total experience with at least 4 years of hands-on UiPath development and platform support
</p><p>&middot; Prior experience working on enterprise-scale UiPath implementations (multi-bot environments, COE-led delivery)
</p><p><b>Education qualification:
</b></p><div><div><ul><li><p>Bachelor's degree in Computer Science , Information Technology, or a related field .
</p></li></ul></div><div><ul><li><p>Proven experience of 3+ YEARS with Automation Anywhere and other RPA tools.
</p></li></ul></div><div><ul><li><p>Strong analytical and problem-solving skills.
</p></li></ul></div><div><ul><li><p>Effective communication skills to work with various stakeholders.
</p></li></ul></div><div><ul><li><p>Ability to work independently as well as in a team environment.
</p></li></ul></div></div><div><div><ul><li><p>Detail-oriented with a focus on delivering high-quality work.
</p></li></ul></div></div></div></div><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required: Bachelor of Engineering, Master of Engineering
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p>Web UI Development
<p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Coaching and Feedback, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM) {+ 41 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date
</b></p>September 12, 2026</div><p></p>

IN_Manager_UiPath Developer_GCC_Advisory_Bangalore

<p></p><div><div><div><div><div><div>Job ID</div>
<div>748669WD</div>
</div><div><div>Category</div>
<div>Information Technology Operations</div>
</div><div><div>Time Type</div>
<div>Full time</div>
</div><div><div>Specialty/Competency</div>
<div>Application Operations</div>
</div><div><div>Level</div>
<div>Associate</div>
</div><div><div>Travel Requirements</div>
<div>Up to 20%</div>
</div><div><div>Locations</div>
<div>Chicago</div>
</div></div></div><div><div><br>
The Opportunity
<br>
<br>
As a US Tech - Level 2 Ops Support, you will play a crucial role in managing and maintaining the technology infrastructure and systems to validate smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. As an Associate, you will focus on learning and contributing to projects while developing your skills and knowledge to deliver quality work. You will be exposed to different stakeholders, learning how to build meaningful connections and manage various challenges. This role emphasizes adaptability, reliability, and personal growth, allowing you to deepen your technical knowledge and grow your personal brand.
<br>
<br>
In this role, you will provide technical assistance and troubleshooting to support the smooth functioning of IT systems and non-cloud-based infrastructure. Within our Internal Firm Services practice, you will engage in a fast-paced environment, taking ownership of your development and consistently delivering quality work that drives value for our clients. You will gather information from various sources to analyze facts and discern patterns, actively listen, and clearly express ideas. This opportunity allows you to appreciate diverse perspectives and build commercial awareness, setting the stage for future growth and success.
<br>
<br>
Responsibilities
<br>
<br>
<ul><li>Providing technical assistance and troubleshooting to maintain smooth IT operations
</li><li>Monitoring network performance and addressing issues to prevent disruptions
</li><li>Implementing security measures to safeguard IT systems and infrastructure
</li><li>Supporting L1 and L2 operations to validate efficient delivery of IT services
</li><li>Collaborating with team members to resolve technical challenges and enhance service quality
</li><li>Utilizing hardware and software troubleshooting skills to diagnose and resolve system issues
</li><li>Engaging in incident management and resolution to minimize downtime
</li><li>Performing system backups and disaster recovery planning to protect data integrity
</li><li>Developing user guides and documentation to support IT operations and user training
</li><li>Building relationships with vendors to facilitate effective IT support and maintenance
</li></ul><br>
What You Must Have
<br>
<br>
<ul><li>At least a High School Diploma or the equivalent degree
</li><li>At least 1 years of experience
</li></ul><br>
What Sets You Apart
<br>
<br>
<ul><li>Demonstrating skills in Artificial Intelligence and Enterprise Architecture
</li><li>Utilizing IT Operations Management and IT Performance Management
</li><li>Excelling in Disaster Recovery Solution Development and Incident Management
</li><li>Possessing knowledge of Network Security Incident Management
</li><li>Applying skills in Hardware Troubleshooting and Software Troubleshooting
</li><li>Engaging in IT Project Lifecycle and IT Project Implementation
</li><li>Developing skills in Stakeholder Management and Vendor Relations<br>
</li></ul><p>The salary range for this position is: $50,500 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance</p>
<p></p><p>As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.</p>
<p></p><p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.</p>
<p></p><p>Learn more about how we work: https://pwc.to/how-we-work</p>
<p></p><p>For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.</p></div></div></div></div><p></p>

US Tech - Level 2 Ops Support

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Associate
<p></p><p><b>Job Description &amp; Summary<br>
</b></p><p></p><p><br>
<b>About the role:
</b></p><p></p><p>The VMCS Team supports consulting engagements by transforming
</p><p>business content into clear, visually compelling, and brand-compliant
</p><p>deliverables. We work closely with consultants and client teams to enhance
</p><p>presentations, proposals, documents, and other visual assets while ensuring
</p><p>consistency with brand guidelines and high design standards.
</p><p>This role requires a combination of strong visual design skills, attention to detail, business
</p><p>communication, and the ability to collaborate effectively within a fast-paced
</p><p>consulting environment.
</p><p></p><p><b>Key Responsibilities:
</b></p><p></p><div><b>Presentation Design
</b><br>
<ul><li>Design and enhance PowerPoint presentations and proposals for
</li></ul>consulting engagements.
<br>
<ul><li>Apply brand guidelines consistently across all deliverables.
</li><li>Improve slide layouts, visual hierarchy, readability, and storytelling.
</li><li>Ensure formatting, alignment, consistency,
</li></ul>and overall presentation quality.
<br>
<ul><li>Translate complex business information into clear, professional visuals.<br>
</li></ul></div><div><br>
<b>Document &amp; Brochure Design
</b><br>
<ul><li>Design brochures, reports, and other marketing or consulting materials
</li></ul>using Adobe InDesign or Microsoft Word when required.
<br>
<ul><li>Maintain high visual standards while ensuring documents remain easy
</li></ul>to read and aligned with the client&rsquo;s brand.
</div><p></p><div><b>Creative Design
</b><br>
<ul><li>Create banners, covers, social media assets, website graphics,
</li></ul>and other visual communication materials.
<br>
<ul><li>Video &amp; Motion Graphics
</li><li>Edit videos and create simple motion graphics or animated text.
</li><li>Produce professional multimedia content that aligns with project objectives
</li></ul>and brand standards.<br>
</div><div><br>
<b>Client Collaboration
</b><br>
<ul><li>Communicate professionally with consultants and stakeholders.
</li><li>Gather, understand, and implement client feedback accurately.
</li><li>Provide project status updates and maintain clear communication
</li></ul>throughout the project lifecycle.
</div><p></p><p><b>Required Skills:
</b></p><p></p><div><b>Technical Skills
</b><br>
<ul><li>Advanced proficiency in Microsoft PowerPoint.
</li><li>Proficiency in Adobe Creative Suite, particularly: Adobe InDesign, Adobe
</li></ul>Photoshop, Adobe Illustrator,Adobe Premiere Pro, Adobe After Effects
<br>
(preferred)
<br>
<ul><li>Experience with Microsoft Word for document design.<br>
</li></ul></div><div><br>
<b>Design Skills
</b><br>
<ul><li>Strong understanding of consulting-style presentation design and visual
</li></ul>storytelling.
<br>
<ul><li>development Strong typography, layout, color, and composition skills.
</li><li>Ability to organize complex information into clear, engaging visuals.
</li><li>Understanding of branding principles and corporate design standards.<br>
</li></ul></div><div><br>
<b>Soft Skills
</b><br>
<ul><li>Strong collaboration and teamwork skills, with the ability to work effectively
</li></ul>on shared projects.
<br>
<ul><li>Excellent ownership and accountability for assigned work.
</li><li>Strong verbal and written communication skills.
</li><li>Ability to receive, interpret, and implement feedback professionally.
</li><li>Proactive problem-solving mindset.
</li><li>Adaptability in a fast-paced consulting environment
</li></ul></div><p></p><p><b>What We Look For
</b><br>
The ideal candidate is someone who enjoys solving visual communication challenges, has a passion for design, and understands that great design is not only about aesthetics but also about communicating business messages effectively. They should be detail-oriented, collaborative, client-focused, and committed to delivering high-quality work ,while meeting project deadlines.<br>
<br>
</p><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 18 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, Change and Delivery specialist - Associate

<p></p><div><div><div><div><div><div>Job ID</div>
<div>745781WD</div>
</div><div><div>Category</div>
<div>Business Application Consulting</div>
</div><div><div>Time Type</div>
<div>Full time</div>
</div><div><div>Specialty/Competency</div>
<div>Operations</div>
</div><div><div>Level</div>
<div>Manager</div>
</div><div><div>Travel Requirements</div>
<div>Up to 40%</div>
</div><div><div>Locations</div>
<div>Atlanta, Tampa, Charlotte, Jacksonville</div>
</div></div></div><div><div><br>
The Opportunity
<br>
<br>
As a Bank Platform Transformation - Data Migration-Conversion Lead - Manager, you will play a pivotal role in guiding clients through the complexities of data migration and conversion within our Core Banking Technology sector. Your expertise in business application consulting will be instrumental in optimizing operational efficiency, analyzing client needs, implementing software solutions, and providing training and support for seamless integration and utilization of business applications.
<br>
<br>
As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will leverage team strengths and manage performance to meet client expectations, while embracing technology and innovation to enhance delivery.
<br>
<br>
In this role, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will partner with team leadership to validate collective ownership of quality, timelines, and deliverables. Your growing knowledge of business operations will help identify opportunities that contribute to the success of our firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.
<br>
<br>
Responsibilities
<br>
<br>
<ul><li>Leading data migration and conversion projects within banking and capital markets
</li><li>Analyzing client needs to implement software solutions that optimize operational efficiency
</li><li>Managing project planning, budgeting, execution, and completion to meet client expectations
</li><li>Guiding teams in the integration and utilization of business applications
</li><li>Providing training and support to clients for seamless software adoption
</li><li>Utilizing analytical reasoning and business data analytics to drive strategic transformation
</li><li>Developing documentation and delivering technical consultation for project success
</li><li>Embracing technology innovation to enhance project delivery and client satisfaction
</li><li>Building and maintaining relationships with stakeholders to address data challenges
</li><li>Mentoring team members to develop skills and encourage professional growth
</li></ul><br>
What You Must Have
<br>
<br>
<ul><li>At least a Bachelor's degree
</li><li>At least 4 years of experience
</li></ul><br>
What Sets You Apart
<br>
<br>
<ul><li>Preference for a Master's or Masters of Business Administration degree
</li><li>Demonstrating proficiency in business data analytics and technology integration
</li><li>Utilizing strategic planning and project management skills in banking
</li><li>Excelling in coaching and developing team members for performance
</li><li>Implementing technology solutions in core banking transformations
</li><li>Analyzing complex systems to identify opportunities for improvement
</li><li>Embracing change and innovation to drive business transformation<br>
</li></ul><p>The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance</p>
<p></p><p>As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.</p>
<p></p><p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.</p>
<p></p><p>Learn more about how we work: https://pwc.to/how-we-work</p>
<p></p><p>For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.</p></div></div></div></div><p></p>

Bank Platform Transformation - Data Migration-Conversion Lead - Manager

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Senior Associate
<p></p><p><b>Job Description &amp; Summary
</b></p>The UI/UX Manager leads the design vision and user experience strategy across digital products. This role ensures all solutions are user‑centered, visually consistent, and aligned with business goals.
<p></p><p><b>Key Responsibilities:
</b></p><ul><li>Drive UX strategy, design standards, and best practices.
</li><li>Oversee user research, usability testing, and design improvements.
</li><li>Review and approve wireframes, prototypes, and visual designs.
</li><li>Collaborate with product, engineering, and business stakeholders to ensure seamless delivery.
</li><li>Lead and mentor UI/UX design team.
</li></ul><p><b>Qualifications:
</b></p><ul><li>7+ years of UI/UX experience, including leadership roles.
</li><li>Strong portfolio demonstrating UX strategy and interface design.
</li><li>Proficiency in tools like Figma, Sketch, Adobe XD.
</li><li>Excellent communication, leadership, and project management skills.
</li></ul><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android Operating Systems, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD), Creativity {+ 46 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>0%
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, UI/UX Designer, Manager

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Manager
<p></p><p><b>Job Description &amp; Summary
</b></p>We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value.
<br>
<br>
In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints.<br>
<p></p><div><div><p><b>Responsibilities:
</b></p></div><div><ul><li><p>Lead end-to-end service design initiatives, from discovery through to delivery and optimization
</p></li></ul></div><div><ul><li><p>Define service strategies that align with customer needs and business objectives
</p></li></ul></div><div><ul><li><p>Conduct service assessments to identify gaps, inefficiencies, and opportunities for improvement
</p></li></ul></div><div><ul><li><p>Develop service blueprints, journey maps, and operating models to guide transformation efforts
</p></li></ul></div><div><ul><li><p>Design and optimize user journeys to enhance usability, engagement, and adoption
</p></li></ul></div><div><ul><li><p>Collaborate with cross-functional teams (business, product, engineering) to ensure alignment and execution
</p></li></ul></div><div><ul><li><p>Facilitate workshops and co-creation sessions with stakeholders to drive alignment and decision-making
</p></li></ul></div><div><ul><li><p>Define and track service performance metrics (KPIs/OKRs) to measure impact and success
</p></li></ul></div><div><ul><li><p>Mentor and guide junior service designers, fostering service design capability within the team<br>
</p></li></ul></div><p></p><div><p><b>Qualifications:
</b></p></div><div><ul><li><p>Bachelor&rsquo;s degree in design, Human-Computer Interaction, or a related field, or equivalent experience.
</p></li></ul></div><div><ul><li><p>8+ years of experience in service design, UX design, product Management and Product design, or consulting
</p></li></ul></div></div><div><div><ul><li><p>Proven experience delivering end-to-end service design or transformation projects
</p></li></ul></div><div><ul><li><p>Strong expertise in:
</p></li></ul></div><div><ul><li><p>Customer journey mapping
</p></li></ul></div><div><ul><li><p>Service blueprinting
</p></li></ul></div><div><ul><li><p>Experience design and usability
</p></li></ul></div><div><ul><li><p>Experience working within cross-functional, agile teams
</p></li></ul></div><div><ul><li><p>Strong stakeholder management and communication skills<br>
</p></li></ul></div><p></p><div><p><b>Preferred Qualifications:
</b></p></div><div><ul><li><p>Experience in consulting or large-scale digital transformation programs
</p></li></ul></div><div><ul><li><p>Familiarity with service strategy, operating models, and business design
</p></li></ul></div><div><ul><li><p>Exposure to multiple industries (e.g., banking, telecom, public sector)<br>
</p></li></ul></div><p></p><div><p><b>Key Skills:
</b></p></div><div><ul><li><p>Service Design &amp; Systems Thinking
</p></li></ul></div><div><ul><li><p>Customer Experience &amp; Journey Design
</p></li></ul></div><div><ul><li><p>Strategic Thinking &amp; Problem Solving
</p></li></ul></div><div><ul><li><p>Stakeholder Engagement &amp; Facilitation
</p></li></ul></div><div><ul><li><p>Data-driven Decision Making
</p></li></ul></div><div><ul><li><p>Leadership and Team Development<br>
</p></li></ul></div></div><p></p><div><div><p><b>What Success Looks Like:
</b></p></div><div><ul><li><p>Delivery of seamless, value-driven services that improve customer satisfaction and adoption
</p></li></ul></div><div><ul><li><p>Clear and actionable service designs and transformation roadmaps
</p></li></ul></div><div><ul><li><p>Strong alignment between business goals and customer experience
</p></li></ul></div><div><ul><li><p>Measurable improvements in efficiency, performance, and value realization
</p></li></ul></div></div><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, Service Designer - Manager

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Senior Associate
<p></p><p><b>Job Description &amp; Summary
</b></p>About PwC
<br>
<br>
At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team.
<br>
<br>
About the Resource management team
<br>
<br>
Resource Management at ETIC works closely with stakeholders to respond to resource management activities, ensuring the right resource is allocated for the job request, at the right time. As a Resource Manager, you will also play a pivotal role in supporting and managing your stakeholders and ensuring operational excellence and effective capacity planning deployment.
<p></p><div><p><b>About the Resource management team<br>
</b></p></div><p></p><div><p>Resource Management at ETIC works closely with stakeholders to respond to resource management activities , ensuring the right resource is allocated for the job request, at the right time. As a Resource Manager , you will also play a pivotal role in supporting and managing your stakeholders and ensuring operational excellence and effective capacity planning deployment.
</p></div><div><p>About the role
</p></div><div><p>The Resource Manager is responsible for managing a team that will work closely with key stakeholders and onshore resourcing teams to forecast resource requirements, identify skill gaps, and ensure that the right people are deployed to the right projects at the right time.<br>
</p></div><p></p><div><p>The Manager and SA/A roles will act a s a critical link between project teams and business operations, analysing workforce trends, overseeing resource planning tools, and implementing strategies to enhance efficiency and productivity.<br>
</p></div><p></p><div><p>Th e s e role s are crucial for ensuring that the right talent is available at the right time to meet project and operational demands while optimi s ing workforce efficiency. You will collaborate closely with onshore resourcing teams, project managers, business leads, and senior leadership to manage critical resourcing data for the onshore resourcing teams.<br>
</p></div><p></p><div><p>The ideal resource manager will have strong analytical skills, experience in resource management, strong communication and attention to detail and the ability to balance short-term needs with long-term workforce planning. They will also need experience of line management.<br>
</p></div><p></p><div><p>This role provides the opportunity to drive operational excellence, influence strategic decision-making, and enhance workforce productivity in a growing and dynamic organization.<br>
</p></div><p></p><div><p>In a fast paced, dynamic environment, this role will provide you with opportunity to finesse your organisation and coordination skills, though on the job learning and specific training .<br>
</p></div><p></p><div><div><p><b>Core Responsibilities<br>
</b></p></div><p></p><div><p><b>Resource Planning
</b></p></div><div><ul><li><p>Leadership reporting , to provide insight and trends to resourcing team, and to key stakeholders within the Business Unit .
</p></li></ul></div><div><ul><li><p>Execute and manage operational processes to ensure data accuracy, integrity, and completeness t o deliver sustainable, high-quality information .
</p></li></ul></div><div><ul><li><p>Conduct analysis o f key operational metrics to support management and leadership to identify actions required .
</p></li></ul></div><div><ul><li><p>Proactively identify improvement opportunities and propose practical, data-driven solutions to enhance processes, reporting accuracy, or stakeholder outcomes.
</p></li></ul></div><div><ul><li><p>Provide responsive and professional administrative support to the Resource Management community.<br>
</p></li></ul></div><p></p><div><p><b>Budget &amp; </b><b>Billing </b><b>Management
</b></p></div><div><ul><li><p>Provide reports on resource allocation, utilization , and operational efficiency.<br>
</p></li></ul></div><p></p><div><p><b>Stakeholder Communication
</b></p></div><div><ul><li><p>Act as a bridge between different teams, ensuring clear communication about resource availability and needs.
</p></li></ul></div><div><ul><li><p>Develop and maintain strong relationships with key stakeholders at all levels.
</p></li></ul></div><div><ul><li><p>Build and develop strong and effective relationships with colleagues working across the UK.
</p></li></ul></div><div><ul><li><p>Act as a <b>trusted advisor </b>to senior management on workforce strategy .<br>
</p></li></ul></div><p></p><div><p><b>Risk Management:
</b></p></div><div><ul><li><p>Early identification and action to address issues that may adversely impact on delivery, using appropriate escalation protocols, where necessary.
</p></li></ul></div></div><div><div><ul><li><p>Share knowledge and best practice across the team.<br>
</p></li></ul></div><p></p><div><p><b>Process Improvement &amp; Data Analysis
</b></p></div><div><ul><li><p>Producing regular, standardised Management Information (MI) to provide insight and trends to Resource Managers and senior stakeholders, helping to drive business growth.
</p></li></ul></div><div><ul><li><p>Performing regular data integrity checks/data cleansing in our workforce planning system to deliver sustainable, high quality information.
</p></li></ul></div><div><ul><li><p>Update and maintain key systems with business critical data to support the management of headcount budgets and forecasts on a regular basis.
</p></li></ul></div><div><ul><li><p>Using existing and emerging technologies to process a range of RM related data to ensure that critical business activities are cascaded and/or completed in a timely manner .<br>
</p></li></ul></div><p></p><div><p><b>Skills:
</b></p></div><div><div><ul><li><p>Demonstrable experience of workforce planning, resourcing, recruitment or project management experience within a professional environment
</p></li></ul></div><div><ul><li><p>Evidence of well refined communication skills
</p></li></ul></div><div><ul><li><p>An ability to cultivate and maintain strong relationships with an ability to communicate and negotiate across all levels of the business
</p></li></ul></div><div><ul><li><p>Able to plan prioritise, multitask and manage a significant workload under pressure
</p></li></ul></div><div><ul><li><p>Must be comfortable and confident with systems &ndash; Microsoft Office (particularly Excel)
</p></li></ul></div><div><ul><li><p>Knowledge of manpower planning systems would be advantageous but not essential
</p></li></ul></div><div><ul><li><p>Ability to work independently and across multiple workstreams
</p></li></ul></div><div><ul><li><p>Planning and/or Scheduling skills
</p></li></ul></div><div><ul><li><p>Maintain high attention to detail, especially when processing high volumes of work
</p></li></ul></div><div><ul><li><p>Actively manage expectations and escalate where necessary
</p></li></ul></div><div><ul><li><p>Actively seek and identify opportunities for development
</p></li></ul></div><div><ul><li><p>Time management and organisational skills
</p></li></ul></div><div><ul><li><p>Resilient and proactive with a positive, agile attitude towards changing demands and peaks/troughs in workload.<br>
</p></li></ul></div></div></div><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Program Management, Project Budgeting {+ 23 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, Resource Manager – Senior Associate

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