Qureos Mentor

PwC Acceleration Center India

<div>
 At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 </li>
 </ul>
 Activities to be performed:
 
 
 <li>
 
 
 </li>
 Support L&amp;D programme initiatives with multiple stakeholders and work streams - to shape and execute effective learning and leadership development solutions
 
 
 <ul>
 <li>
 Engage any level of stakeholders in communicating the overall impact of a learning intervention to the business
 </li>
 <li>
 Demonstrate an understanding of PwC AC strategy, the underlying business and our client service partners,
 </li>
 <li>
 Support leads in managing and running our LMS (Vantage)-based activities
 </li>
 <li>
 Collaborate closely with stakeholders to ensure a smooth execution, review documents on timely manner and ensure they are audit ready
 </li>
 <li>
 End to end execution of various programs- technical, leadership, milestone programs etc.
 </li>
 <li>
 Creating/modification of training sessions, workshops and other trainings on the LMS tool- Growth Centre
 </li>
 <li>
 Training logistics - end to end logistics coordination which includes pre-work/post work, attesting annotated agenda (if required) etc. for all training programs
 </li>
 <li>
 Manage logistics for marquee events and other leadership programs which includes 100+ employees
 </li>
 <li>
 Invoicing- coordinate with vendor and internal team to raise PR/SRN and ensure payment as per deadline
 </li>
 <li>
 Reporting- pull reports from the tool and share with respective teams/stakeholders
 </li>
 <li>
 Handle queries
 
 
 </li>
 </ul>
 Requirements These should include essential &amp; desirable requirements such as:
 
 
 <ul>
 <li>
 Level of experience
 </li>
 <li>
 Education/qualifications
 </li>
 <li>
 Industry experience
 </li>
 <li>
 Technical capability
 </li>
 <li>
 Key personal attribute
 
 
 </li>
 </ul>
 MIS/Reporting in an excel/dashboard,
 
 
 <ul>
 <li>
 Experience working on LMS tool
 </li>
 <li>
 Maintaining records
 </li>
 <li>
 Stakeholder management (including SM &amp; Above)
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Time management
 </li>
 <li>
 Vendor management
 </li>
 <li>
 Detail for eye Good to have:
 </li>
 <li>
 Knowledge in Cornerstone LMS tool,
 </li>
 <li>
 Good communication, excel &amp; Analytical skills
 </li>
 </ul>
</div>

People Operations-Human Resource Operations-Associate

<div>
 A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You&rsquo;ll focus on helping the local offices in driving the Firm&rsquo;s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our team helps bridge the relationship between leadership and employees at PwC through Human Resources solutions. You&rsquo;ll handle issues on operation management, strategic partnership, employee relations and emergency responding.
 
 
 To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 As a Manager, You'll Work As Part Of a Team Of Problem Solvers, Helping To Solve Complex Business Issues From Strategy To Execution. PwC Professional Skills And Responsibilities For This Management Level Include But Are Not Limited To:
 
 
 <ul>
 <li>
 Develop new skills outside of comfort zone.
 </li>
 <li>
 Act to resolve issues which prevent the team working effectively.
 </li>
 <li>
 Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
 </li>
 <li>
 Analyse complex ideas or proposals and build a range of meaningful recommendations.
 </li>
 <li>
 Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
 </li>
 <li>
 Address sub-standard work or work that does not meet firm's/client's expectations.
 </li>
 <li>
 Use data and insights to inform conclusions and support decision-making.
 </li>
 <li>
 Develop a point of view on key global trends, and how they impact clients.
 </li>
 <li>
 Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
 </li>
 <li>
 Simplify complex messages, highlighting and summarising key points.
 </li>
 <li>
 Uphold the firm's code of ethics and business conduct.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Risk and Compliance team you are expected to serve as a trusted advisor to partners/leaders with a focus on accelerating the development of our people. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. You are expected to be responsible for collaborating with partners/leaders to identify issues and develop and execute action plans across various areas of our people strategy including diversity, development, performance management, and rewards and recognition.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serving as a trusted advisor to partners and leaders
 </li>
 <li>
 Managing client accounts with a focus on strategic planning
 </li>
 <li>
 Mentoring and developing junior staff to enhance their skills
 </li>
 <li>
 Ensuring project success by maintaining elevated standards
 </li>
 <li>
 Motivating and inspiring team members to deliver quality work
 </li>
 <li>
 Collaborating with partners to identify and address issues
 </li>
 <li>
 Implementing action plans for diversity and development
 </li>
 <li>
 Demonstrating leadership and accountability in every task
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 4 years of Human Capital or PwC Experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree preferred
 </li>
 <li>
 PHR or SPHR Certification
 </li>
 <li>
 Serving as a trusted advisor to partners/leaders
 </li>
 <li>
 Collaborating on people strategy including diversity and development
 </li>
 <li>
 Leading potential talent and succession planning
 </li>
 <li>
 Developing reliable relationships with staff
 </li>
 <li>
 Focusing on diversity initiatives with partners/leaders
 </li>
 <li>
 Supporting onboarding and offboarding processes
 </li>
 <li>
 Applying coaching skills to increase effectiveness
 </li>
 </ul>
</div>

Manager- Human Resource Business Partner

<div>
 At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Learning and Development team you will support the creation and implementation of impactful learning initiatives. As an Associate you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. This role offers a unique chance to engage with diverse teams, enhance your analytical abilities, and build meaningful connections within the organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the development and execution of impactful learning programs
 </li>
 <li>
 Contribute to client projects by applying analytical skills
 </li>
 <li>
 Collaborate with diverse teams to enhance learning initiatives
 </li>
 <li>
 Support the identification of training needs and opportunities
 </li>
 <li>
 Engage in research to inform program improvements
 </li>
 <li>
 Build relationships within the organization to foster collaboration
 </li>
 <li>
 Utilize various tools and methodologies to solve challenges
 </li>
 <li>
 Maintain exemplary standards of quality in deliverables
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 2 years of experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Master's Degree in English, Communicative English, Mass Communication
 </li>
 <li>
 Possessing knowledge of MS Office Suite and G Suite
 </li>
 <li>
 Utilizing Power BI and Alteryx for data analysis
 </li>
 <li>
 Managing LMS and Learning Hub effectively
 </li>
 <li>
 Excelling in client communication and SME interaction
 </li>
 <li>
 Generating insightful reports and dashboards
 </li>
 <li>
 Open to learning new skills and tools
 </li>
 <li>
 Adapting to new situations with flexibility
 </li>
 <li>
 Demonstrating attention to precision and awareness of industry trends
 </li>
 </ul>
</div>

L&D Support specialist– Associate

<div>
 At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
 
 
 Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn&rsquo;t clear, you ask questions, and you use these moments as opportunities to grow.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Respond effectively to the diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
 </li>
 <li>
 Use critical thinking to break down complex concepts.
 </li>
 <li>
 Understand the broader objectives of your project or role and how your work fits into the overall strategy.
 </li>
 <li>
 Develop a deeper understanding of the business context and how it is changing.
 </li>
 <li>
 Use reflection to develop self awareness, enhance strengths and address development areas.
 </li>
 <li>
 Interpret data to inform insights and recommendations.
 </li>
 <li>
 Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Project Portfolio Management team you plan and oversee projects to achieve timely completion within budget, define clear goals, and provide thorough specifications for proposed solutions. As a Senior Associate, you analyze complex problems, mentor others, and maintain exemplary standards while building client relationships and developing a deeper understanding of the business context. You focus on relationship building, managing others, navigating complexity, and personal growth, leveraging your adept project management and agile mindset, and engaging with global clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Plan and oversee projects to achieve timely completion and adherence to budget
 </li>
 <li>
 Define clear objectives and provide thorough specifications for proposed solutions
 </li>
 <li>
 Track project resources, prepare budgets, and monitor progress
 </li>
 <li>
 Keep stakeholders informed throughout the project lifecycle
 </li>
 <li>
 Confirm delivery outcomes meet quality standards
 </li>
 <li>
 Build and maintain enduring client relationships
 </li>
 <li>
 Mentor and guide team members to foster growth
 </li>
 <li>
 Navigate complex situations with an agile mindset
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree in Information Technology
 </li>
 <li>
 5+ years of experience
 </li>
 <li>
 Certifications: PMP, CAPM, Prince2, and Agile certifications (e.g., ACP, CSM, SAFe)
 </li>
 <li>
 Proficient Project Management and Agile Mindset
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Excelling in client-service mindset
 </li>
 <li>
 Exceptional research and analytical skills
 </li>
 <li>
 Advanced attention to detail
 </li>
 <li>
 Managing program and portfolio management office
 </li>
 <li>
 Innovating and automating processes
 </li>
 <li>
 Process-focused and quality-conscious
 </li>
 <li>
 Contributing individually in diverse environments
 </li>
 </ul>
</div>

Digital PMO- PMO- Senior Associate

<div>
 At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Those in data science and machine learning engineering at PwC will focus on leveraging advanced analytics and machine learning techniques to extract insights from large datasets and drive data-driven decision making. You will work on developing predictive models, conducting statistical analysis, and creating data visualisations to solve complex business problems.
 
 
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the AI Engineering team you will design and deliver innovative AI applications that transform business operations. As a Senior Associate, you will collaborate with cross-functional teams to develop scalable solutions, driving enterprise innovation while staying at the forefront of emerging technologies and industry trends.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and implement innovative AI applications to improve business operations
 </li>
 <li>
 Collaborate with cross-functional teams to develop scalable solutions
 </li>
 <li>
 Stay abreast of emerging technologies and industry trends
 </li>
 <li>
 Analyze business requirements to inform application development
 </li>
 <li>
 Provide technical guidance and support to team members
 </li>
 <li>
 Drive enterprise innovation through successful project execution
 </li>
 <li>
 Confirm solutions meet quality standards and client expectations
 </li>
 <li>
 Contribute to knowledge sharing and practices within the team
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 3 years of experience in Data Science/ML/AI roles
 </li>
 <li>
 Oral and written proficiency in English
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science, Engineering
 </li>
 <li>
 Hands-on experience with Generative AI solutions
 </li>
 <li>
 Proficiency in Python and data science libraries
 </li>
 <li>
 Familiarity with cloud platforms like Azure
 </li>
 <li>
 Understanding of production-level AI systems
 </li>
 <li>
 Experience with Docker and containerized deployments
 </li>
 <li>
 Knowledge of NLP techniques and transformer architectures
 </li>
 <li>
 Demonstrated track record of delivering AI-driven solutions
 </li>
 <li>
 Experience in deploying AI models via APIs
 </li>
 </ul>
</div>

Data Scientist- Sr Associate

<div>
 At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. As a marketing generalist at PwC, you will focus on a wide range of marketing activities aimed at promoting the Firm's products or services. You will conduct market research, develop marketing strategies, create and execute marketing campaigns, and analyse campaign performance. You will leverage a versatile skill set and knowledge in various marketing channels, holding responsibility for validating brand consistency, reaching target audiences, and driving customer engagement and loyalty.
 
 
 Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member&rsquo;s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Analyse and identify the linkages and interactions between the component parts of an entire system.
 </li>
 <li>
 Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
 </li>
 <li>
 Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
 </li>
 <li>
 Develop skills outside your comfort zone, and encourage others to do the same.
 </li>
 <li>
 Effectively mentor others.
 </li>
 <li>
 Use the review of work as an opportunity to deepen the expertise of team members.
 </li>
 <li>
 Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
 </li>
 <li>
 Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
 </li>
 </ul>
</div>

Content, Communication and Operations Support- Manager

<div>
 At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer sales and services at PwC will specialise in providing consulting services focused on customer sales and service strategies. You will analyse customer engagement processes, develop sales and service strategies, and offer guidance and support to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth.
 
 
 The Commercial &amp; Service Excellence platform helps clients transform how they engage, sell to, and serve their customers through strategy, operations, and technology. From optimizing go-to-market strategies to delivering and managing Salesforce and Dynamics platforms, the offering enables end-to-end commercial transformation. Whether modernizing sales, marketing, e-commerce or customer service functions, Commercial and Service Excellence equips teams to create connected customer experiences, drive revenue growth, and sustain performance through managed services.
 
 
 Our Sales, Service &amp; Marketing practice team, which is part of CSX, focuses on modernizing commercial functions across marketing, sales, and service to drive profitable growth and customer engagement. Combines strategy, operations, and technology&mdash;including Dynamics, enabling apps, and contact center platforms&mdash;to transform how clients activate and scale in the market.
 
 
 
 OFFERING OVERVIEW: CONTACT CENTER OPERATIONS
 
 
 
 Sales, Service &amp; Marketing practice is one of the most distinctive providers of customer-centric business solutions focusing on Sales operations &amp; Tech enablement, contact center operations &amp; tech enablement, integrated customer experience design &amp; marketing operations &amp; tech enablement. We collaborate with our clients to reinvest in an organization where the customer is at the very center.
 
 
 Our consulting team works with our global clients to design and implement growth, operational and customer focused strategies for sustainable competitive advantage. Our thought leadership and unparalleled experience help clients turn formidable challenges into market advantage across the value chain and around the globe. Additionally, our extensive expertise in various industries allows us to serve clients with consulting services with a focus on the most profitable elements of the value chain to create scalable businesses that will deliver increased sustainable profits.
 
 
 As part of Contact Center Operations, we focus on strategic, process and executional support around contact center operations to improve customer service quality, drive net promoter scores (NPS), increase efficiency, and enhance responsiveness. Includes contact center diagnostics and analytics, omnichannel digital contact center strategy, process improvement, cost reduction. We partner with contact center technology offering to drive value-embedded service delivery.
 
 
 
 Knowledge Preferred
 
 
 
 POSITION REQUIREMENTS &ndash;
 
 Experienced Associate
 
 
 
 Candidates should demonstrate substantial experience and/or knowledge in any sector in the following areas:
 
 
 <ul>
 <li>
 Contact Center Operations: Call flows, escalation paths, KPIs (AHT, FCR, NPS).
 </li>
 <li>
 Tech Stack: Salesforce Service Cloud, Genesys, NICE, Amazon Connect, IVR/CTI basics.
 </li>
 <li>
 Omnichannel Experience: Voice, chat, email, social, bots, and seamless transitions.
 </li>
 <li>
 Workforce Management &amp; Quality: Forecasting, scheduling, scorecards, and process improvement.
 
 
 </li>
 </ul>
 
 Skills Preferred
 
 
 
 Candidate will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
 
 
 Candidates should be able to demonstrate extensive customer transformation consulting abilities within a project team that includes the following:
 
 
 
 Significant Experience With Following Skills
 
 
 
 <ul>
 <li>
 Delivered actionable insights through contact center analytics, improving agent performance and CX metrics.
 </li>
 <li>
 Provided end-to-end contact center consulting to drive strategic transformation and operational excellence. Ideate and execute on compelling design workshops for cloud contact center transformations
 </li>
 <li>
 Provided useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients&rsquo; issues
 </li>
 <li>
 Conducted in-depth customer journey analysis to pinpoint pain points and optimize interactions.
 </li>
 <li>
 Advised clients on operations strategy to align service delivery with corporate objectives and work on creating Cloud transformation approach for contact center transformations
 </li>
 <li>
 Strengthened service delivery by standardizing processes and implementing quality frameworks.
 </li>
 <li>
 Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities
 </li>
 <li>
 Strategic Problem Solving: Experience in analyzing complex challenges, structure solutions, and drive data-backed decision-making.
 </li>
 <li>
 Client &amp; Stakeholder Management: Skilled in building trusted relationships, managing expectations, and delivering tailored recommendations.
 </li>
 <li>
 Project Delivery Excellence: Experienced in leading engagements from planning through execution, ensuring quality, timelines, and impact.
 
 
 </li>
 </ul>
 
 Educational Background
 
 
 
 
 MBA in Sales / Marketing / Strategy/ Analytics from a premier B-School
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Travel Requirements: Travel to client locations may be required as per project requirements.
 </li>
 <li>
 Experience: 2-5 years (Experience Associate) / 5 &ndash; 8 years (Senior Associate) of prior relevant work experience in a Service / Contact Center role in management consulting or similar multinational environment will be a bonus.
 </li>
 </ul>
</div>

Contact Center Operations-Associate-Bangalore

Join PwC Acceleration Center India and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.