Qureos Mentor

Q2ebanking

<div><div>As passionate about our people as we are about our mission.</div><div></div><div>
Why Join Q2?</div><div>
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology&mdash;and we do that by empowering our people to help create success for our customers.</div><div></div><div>
What Makes Q2 Special?</div><div><div>
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our &ldquo;Circle of Awesomeness&rdquo; award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.</div></div><div></div><div>
SUMMARY</div><div>
Q2 is seeking a highly skilled Senior DevOps Engineer with strong backend and Azure cloud engineering expertise, a commitment to technical excellence, and a passion for building scalable systems that empower engineering teams. This role is well-suited for an engineer who enjoys solving complex problems at scale, taking ownership of critical systems, and mentoring others.</div><div>
As a Senior Software Engineer on the Helix team, you will design, build, and evolve high-quality software solutions that support Q2&rsquo;s core SaaS technology platforms. You will focus on developing and maintaining cloud-based services, internal engineering systems, and shared capabilities used across multiple product teams.</div><div>
You will work on high-volume, business-critical systems using modern software engineering practices, cloud-native architectures, and agile methodologies. Your work will directly improve system reliability, developer productivity, and customer outcomes.</div><div></div>
RESPONSIBILITIES
&bull; Collaborate with your team through asynchronous communication, video calls, or in-person meetings as needed
&bull; Apply your combined DevOps and Software Engineering expertise to tackle a wide range of tasks, from quick fixes to complex implementations, all based on priority
&bull; Ensure compliance with security, availability, confidentiality, and privacy policies and controls at every stage of your work
&bull; Provide technical leadership by mentoring teammates, sharing knowledge, and promoting best practices across the team and organization
EXPERIENCE AND KNOWLEDGE
&bull; Typically requires a Bachelor's degree in Computer Science or related field and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
&bull; Proficiency in Python and SQL
&bull; Familiarity with modern data platform technologies such as Snowflake, Airflow, DBT, Apache Spark
&bull; Hands-on experience with Azure Resource Manager, Azure DevOps, Docker, CI/CD pipelines
&bull; Infrastructure as Code experience using Terraform
&bull; Experience with containerized development and orchestration using Kubernetes or Nomad
&bull; Networking and platform observability skills
&bull; System administration and automating SDLC processes for SaaS platforms<div></div><div><i>
This position requires fluent written and oral communication in English.</i></div><div></div><div>
Health &amp; Wellness</div><ul><li><div>
Hybrid Work Opportunities</div></li><li><div>
Flexible Time Off</div></li><li><div>
Career Development &amp; Mentoring Programs</div></li><li><div>
Health &amp; Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents</div></li><li><div>
Community Volunteering &amp; Company Philanthropy Programs</div></li><li><div>
Employee Peer Recognition Programs &ndash; &ldquo;You Earned it&rdquo;</div></li></ul><div></div><div>
Click <div>here</div> to find out more about the benefits we offer.</div><div></div><div>
Our Culture &amp; Commitment:</div><div></div><div>
We&rsquo;re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare&mdash;offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (<div>see more</div>). We believe in making an impact&mdash;in the industry and in the community.</div><div></div><div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.</div></div>

Lead DevOps Engineer

<div><div>As passionate about our people as we are about our mission.</div><div></div><div>
Why Join Q2?</div><div>
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology&mdash;and we do that by empowering our people to help create success for our customers.</div><div></div><div>
What Makes Q2 Special?</div><div><div>
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our &ldquo;Circle of Awesomeness&rdquo; award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.</div></div><div></div><div>
The Job At-A-Glance:<br>
Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2&ndash;4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.</div><div></div><div>
A Typical Day:<br>
<ul><li>Respond to inbound technical support calls for the Q2 Solution</li><li>Troubleshoot and resolve customer issues using documented tools and procedures</li><li>Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions</li><li>Establish case priority and update customers throughout the resolution process</li><li>Provide clear, step-by-step guidance and &ldquo;how-to&rdquo; assistance for product usage</li><li>Handle a high volume of cases efficiently while maintaining quality and professionalism</li><li>Own and manage an open case queue; prioritize escalated issues appropriately</li><li>Escalate unresolved issues to appropriate internal teams per established guidelines</li><li>Collaborate with development, implementation, and QA teams to resolve complex cases</li><li>Make data or configuration changes in production environments with high attention to detail</li><li>Test emergency product fixes or updates from the Product Development team when needed</li><li>Follow internal change control procedures for implementing product modifications</li><li>Ensure all activities comply with company policies regarding security, confidentiality, and availability</li><li>Participate in rotating 24x7 on-call support coverage</li><li>Communicate key customer concerns and trends to Operations Management</li><li>Develop strong relationships with customers, promoting a high standard of service and professionalism</li></ul><br>
Bring Your Passion, Do What You Love. Here&rsquo;s What We&rsquo;re Looking For:<br>
<ul><li>Bachelor&rsquo;s degree in a relevant field or equivalent work experience</li><li>2&ndash;4 years of technical phone support experience or an advanced degree with relevant exposure</li><li>Experience supporting enterprise or mid-sized software applications preferred</li><li>Familiarity with Windows OS and Windows Server troubleshooting</li><li>Basic understanding of SQL and ability to navigate relational databases</li><li>Knowledge of remote support tools and basic networking principles</li><li>Strong verbal and written communication skills</li><li>Highly organized with excellent attention to detail</li><li>Ability to learn and adapt to new technologies quickly</li><li>Customer service experience preferred; must provide respectful, solution-oriented assistance</li><li>Troubleshooting experience and banking domain knowledge are advantageous</li></ul></div><div></div><div><i>
This position requires fluent written and oral communication in English.</i></div><div><i>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</i></div><div></div><div>
Health &amp; Wellness</div><ul><li><div>
Hybrid Work Opportunities</div></li><li><div>
Flexible Time Off</div></li><li><div>
Career Development &amp; Mentoring Programs</div></li><li><div>
Health &amp; Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents</div></li><li><div>
Community Volunteering &amp; Company Philanthropy Programs</div></li><li><div>
Employee Peer Recognition Programs &ndash; &ldquo;You Earned it&rdquo;</div></li></ul><div></div><div>
Click <div>here</div> to find out more about the benefits we offer.</div><div></div><div>
Our Culture &amp; Commitment:</div><div></div><div>
We&rsquo;re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare&mdash;offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (<div>see more</div>). We believe in making an impact&mdash;in the industry and in the community.</div><div></div><div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.</div><div></div><div><i><br>
Applicants in California or Washington State may not be exempt from federal and state overtime requirements</i></div></div>

Application Support Analyst

Join Q2ebanking and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Q2ebanking

ABOUT_COMPANY

Lead DevOps Engineer

Application Support Analyst