Qureos Mentor

Q Mart | كيو

<div>
 
 
 
 About Q
 
 
 
 Q is a
 
 retail company
 
 with real on-ground operations and a
 
 live consumer app
 
 .
 
 
 The app&rsquo;s mission is clear:
 
 run daily orders fast, accurately, and reliably
 
 .
 
 
 We are now at a critical stage:
 
 <ul>
 <li>
 Real operational pressure.
 </li>
 <li>
 Growing daily demand.
 </li>
 <li>
 Moving from basic execution to a
 
 scalable, professional operating model
 
 .
 </li>
 </ul>
 
 Q&rsquo;s goal is to build a strong end-to-end operating engine for the app only, covering
 
 
 
 Fulfillment, Dark Store readiness, and Last-Mile delivery
 
 , built to survive pressure and scale fast.
 
 
 
 
 
 
 
 
 
 The Core of This Role
 
 
 
 This is a
 
 hands-on, execution-first leadership role
 
 .
 
 
 You are accountable for:
 
 <ul>
 <li>
 Orders going out.
 </li>
 <li>
 Deliveries happening on time.
 </li>
 <li>
 Teams performing under pressure.
 </li>
 <li>
 Productivity improving week after week.
 </li>
 </ul>
 
 We are not looking for a strategist on slides.
 
 
 We are looking for someone who
 
 goes down to the warehouse, leads from the floor, and fixes things in real time
 
 .
 
 
 
 
 
 
 
 
 
 What You Will Build And Own
 
 
 <ul>
 <li>
 The full operational structure for the app.
 </li>
 <li>
 A Fulfillment + Dark Store operating model tailored to Q.
 </li>
 <li>
 A reliable and scalable
 
 Last-Mile delivery mechanism
 
 .
 </li>
 <li>
 Clear task distribution across teams.
 </li>
 <li>
 Operations that keep running under any condition, then continuously improve.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Daily Operation Under Pressure
 
 
 <ul>
 <li>
 Own Fulfillment operations end-to-end.
 </li>
 <li>
 Handle high daily order pressure and convert it into output.
 </li>
 <li>
 Solve operational problems on the ground, personally when needed.
 </li>
 <li>
 Increase orders per hour while maintaining accuracy and SLA.
 </li>
 <li>
 Reduce delays, errors, and returns.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Last-Mile Operations
 
 
 <ul>
 <li>
 Design and run the Last-Mile delivery model.
 </li>
 <li>
 Ensure seamless handoff between warehouse and delivery.
 </li>
 <li>
 Allocate routes, shifts, and resources efficiently.
 </li>
 <li>
 Improve delivery time and cost.
 </li>
 <li>
 Handle disruptions without stopping operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Organizational Design &amp; Task Allocation
 
 
 <ul>
 <li>
 Build the operational hiring and org structure from scratch.
 </li>
 <li>
 Define clear roles and responsibilities.
 </li>
 <li>
 Distribute core tasks to eliminate bottlenecks.
 </li>
 <li>
 Build real supervisors who can lead under pressure.
 </li>
 <li>
 Manage shifts, manpower gaps, and attrition.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Leadership &amp; People Management
 
 
 <ul>
 <li>
 Work with all types of personalities.
 </li>
 <li>
 Lead large teams in high-stress environments.
 </li>
 <li>
 Resolve daily conflicts without slowing operations.
 </li>
 <li>
 Enforce discipline without breaking morale.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Systems &amp; Technology
 
 
 <ul>
 <li>
 Work closely with WMS and OMS.
 </li>
 <li>
 Adapt systems to operational reality, and operations to system limits.
 </li>
 <li>
 Use daily data to make fast decisions.
 </li>
 <li>
 Improve processes while operations are live.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Growth &amp; Scale
 
 
 <ul>
 <li>
 Prepare operations for peaks and seasonal spikes.
 </li>
 <li>
 Lead the gradual transition toward a Dark Store model.
 </li>
 <li>
 Build an operating model that can be replicated.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Non-Negotiable Experience
 
 
 <ul>
 <li>
 Strong background in
 
 E-Commerce Fulfillment
 
 .
 </li>
 <li>
 Hands-on experience in
 
 Dark Store or Micro-Fulfillment
 
 .
 </li>
 <li>
 Proven experience in
 
 Last-Mile delivery operations
 
 .
 </li>
 <li>
 Experience in
 
 startups or fast-scaling companies
 
 .
 </li>
 <li>
 Managing operations under very high pressure.
 </li>
 <li>
 Proven ability to build
 
 operational org structures
 
 .
 </li>
 <li>
 Leading large field teams, not from a desk.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who We Are Looking For
 
 
 <ul>
 <li>
 A true field leader.
 </li>
 <li>
 Practical and highly adaptable.
 </li>
 <li>
 Ruthless with priorities.
 </li>
 <li>
 Not obsessed with perfect systems.
 </li>
 <li>
 Focused on making operations work first, then improving them.
 </li>
 <li>
 Strong ownership mindset.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who This Role Is For
 
 
 <ul>
 <li>
 Pure administrators.
 </li>
 <li>
 Traditional warehouse managers.
 </li>
 <li>
 Enterprise operators used to bureaucracy.
 </li>
 <li>
 Anyone unwilling to be on the ground.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You Get
 
 
 <ul>
 <li>
 
 Highly competitive compensation
 
 .
 </li>
 <li>
 A
 
 rare opportunity
 
 to build an operational engine from scratch.
 </li>
 <li>
 
 Direct impact
 
 on a live, growing app.
 </li>
 <li>
 A culture that supports new ideas and fast decisions.
 </li>
 <li>
 Real growth alongside a company that is scaling for real.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 This Role is not for everyone
 
 
 
 If you want comfort, do not apply.
 
 
 If you want to
 
 build something real under pressure and grow with it
 
 , Q is waiting for you.
 
</div>

Head of Operations – Q App

Join Q Mart | كيو and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Q Mart | كيو

ABOUT_COMPANY

Head of Operations – Q App