Abrar Admin

Qatar Advanced Technology

Department: IT Services &ndash; Service OperationsWe are seeking a Service Desk Analyst to provide high-quality IT support and ensure timely resolution of incidents and service requests in a dynamic IT Service Provider environment.Key ResponsibilitiesProvide first-level IT support via phone, email, and remote toolsLog, resolve, and escalate incidents and service requests using ITSM toolsMonitor support queues and ensure ownership of open ticketsSupport end-users remotely and educate them on IT best practicesMaintain accurate documentation and knowledge base articlesEnsure service desk operations align with business and customer satisfaction goalsRequirementsBachelor&rsquo;s degree in Computer Science, IT, Engineering, or equivalent3&ndash;4 years of experience in remote IT support (IT Service Provider environment)Strong troubleshooting and customer service skillsExcellent verbal and written communication skillsMandatory expertise: Active Directory, Exchange, Azure, O365Knowledge of ITIL V4 and IT security fundamentalsAdditional Skills (Preferred)Experience with ITSM tools (HP/Microfocus Service Manager preferred)Microsoft, Azure, or Networking certificationsKnowledge of SCCM, Intune, BitLocker, VPNs, and basic networkingThis role is strictly open to Bilingual candidates only.Apply via LinkedIn or share with suitable bilingual professionals.Industry<ul><li>IT Services and IT Consulting</li></ul>Employment TypeFull-timeEdit job descriptionJob Type: Full-timePay: Up to QAR6,000.00 per month

Service Desk Analyt bilinual

Join Qatar Advanced Technology and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Qatar Advanced Technology

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Service Desk Analyt bilinual