Qureos Mentor

QIC digital hub

About the companyWe are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at leading tech companies.About the positionWe are looking for a Sales Lead with proven experience in renewals and customer retention within a B2C environment, such as call centers, customer service, or similar customer-facing operations. You will own the renewals domain, improving customer retention, optimizing customer engagement, and driving renewal revenue growth through data-driven initiatives and cross-functional collaboration. The role focuses on defining and leading improvements rather than managing day-to-day operations.Responsibilities<ul><li>Analyze renewal performance, churn, and customer behavior to identify opportunities for improvement</li><li>Define and evolve the renewal strategy, including customer journeys, communication approach, and engagement tactics</li><li>Design and test communication across channels (calls, WhatsApp, SMS, email) to improve conversion and customer experience</li><li>Partner with call center leadership, analytics, and other stakeholders to implement initiatives and ensure alignment</li><li>Lead experiments and initiatives to improve renewal rates, reduce churn, and increase average premium through upsell and cross-sell</li><li>Define requirements for scripts, workflows, and operational processes related to renewals</li><li>Monitor performance against KPIs (renewal rate, retention, revenue, contact success) and drive continuous improvement</li><li>Provide insights and recommendations to leadership on renewals performance and opportunities</li></ul>Requirements<ul><li>CV in English</li><li>5+ years of experience in sales, focused on customer lifecycle, retention, CRM, or commercial roles, with exposure to both strategy and operations</li><li>Experience working with customer-facing teams (e.g. contact center, sales, support) and strong understanding of operational realities</li><li>Proven ability to launch and drive initiatives or experiments aimed at improving customer engagement, retention, or revenue</li><li>Strong analytical skills with ability to interpret performance data and translate insights into actions</li><li>Commercial mindset with focus on customer value, retention, and growth</li><li>Ability to work cross-functionally and influence stakeholders across operations, analytics, and leadership</li><li>Strong communication and problem-solving skills</li><li>English language &mdash; C1</li><li>Understanding of the local market in MENA is a huge plus</li></ul>We offer<ul><li>Long-term service agreement contract with QIC with 3 months probation period</li><li>We are diverse &mdash; our digital nomads work remotely from 25+ different countries</li><li>Payment in US dollars monthly to your bank account using SWIFT</li><li>Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone</li><li>Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs</li><li>Performance reviews are conducted twice a year, with the possibility of a raise</li><li>Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar</li></ul>Work Location: Remote

Sales Lead (B2C/ Customer Renewals & Retention)

Join QIC digital hub and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

QIC digital hub

About Company

Sales Lead (B2C/ Customer Renewals & Retention)