Urwah Admin

Qiddiya Investment Company

<div>Qiddiya Investment Company is a Saudi holding and development company leading strategic investments and large-scale destination projects across entertainment, sports, culture, and urban development. Working at the intersection of place-making and long-term development, the company is shaping ambitious environments designed to bring communities together and create lasting value.
As Director - City Community Management, you will help define how community experience is delivered across a complex, high-profile urban environment. This role is central to building strong relationships across diverse stakeholder groups and ensuring community strategy supports the broader vision for destination development, operational excellence, and sustained engagement.
Responsibilities<ul><li>
Lead city-wide community management strategy across districts, assets, and stakeholder groups.</li><li>
Oversee community management across mixed-use districts, residential communities, destination assets, and broader city operations.</li><li>
Manage relationships with residents, tenants, asset operators, government entities, and internal development and operations teams.</li></ul> 

Requirements 
<ul><li>
12+ years of experience leading community management across large-scale urban developments.</li><li>
Experience managing mixed-use districts, residential communities, destination assets, or city-wide community operations.</li><li>
Degree in urban planning, real estate, public relations, business administration, public administration, or a related field.</li><li>
Experience managing residents, tenants, asset operators, government entities, or internal development and operations teams.</li></ul></div>

Director - City Community Management

<div>This role sits within the Residential Business Unit at Qiddiya Investment Company and supports senior leadership in shaping the future rollout of a large and evolving residential portfolio.
The Director - Strategic Market Analysis will provide the market intelligence and quantitative analysis required to guide product strategy, development phasing and investment decisions across multiple residential masterplans. The role will assess economic, demographic, regulatory and financing trends affecting the Riyadh residential market, build and maintain supply-and-demand models, and translate market data into clear recommendations on product mix, pricing, positioning and rollout timing.
Working closely with Development Strategy, Development, Investment, Design and senior management, the role will also support highest and best-use assessments, scenario analysis and management presentations for key decision-making forums.
Responsibilities<ul><li>
Assess and segment Riyadh residential market to inform product rollout
</li><li>Monitor, assess, and report on any shifts and trends in residential market dynamics; including changes in regulation, legal, financing, etc..
</li><li>Identify high value products to increase marketability and yield
</li><li>Create and maintain a supply/demand model that focuses on residential assets
</li><li>Scenario analysis on residential demand
</li><li>Develop high level best-use analysis for various masterplans and plots
</li><li>Create presentations for N-1 panels, management, and inputs for BoD presentations.</li></ul> 

Requirements 
We are looking for a highly analytical real estate strategy professional with strong experience in residential market analysis, market sizing, demand forecasting and highest and best-use studies. The ideal candidate will combine management consulting or real estate advisory experience with a strong understanding of real estate products and development economics. They should be comfortable working with complex datasets, building robust analytical models and communicating clear, commercially relevant insights to senior stakeholders.<ul><li>
Bachelor's degree in economics, finance preferred, engineering acceptable. MBA degree, Masters in Economics or Master in Finance preferred.
</li><li>Extensive management consulting or real estate consulting background required (minimum of 3 years, 6+ years preferred)
</li><li>Strong understanding of real estate products through consulting engagements and/or working for a firm in the real estate value chain required
</li><li>Worked extensively on supply/demand models
</li><li>Created highest and best use models and trade area assessments</li></ul></div>

Director - Residential Market Intelligence & Advisory

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.
The Senior Specialist &ndash; Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.
About the Role/Project Scope
This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist &ndash; Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions. 
Key Responsibilities
LMS/LXP Administration and Learner Account Management<ul><li>Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.</li><li>Create, manage, and maintain learner accounts in Qiddiya&rsquo;s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.</li><li>Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.</li><li>Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya&rsquo;s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.</li><li>Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya&rsquo;s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.</li><li>Administer completion certificates and badge awards within Qiddiya&rsquo;s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.</li><li>Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.</li><li>Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.</li></ul>
Training Schedule Coordination and Programme Administration<ul><li>Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.</li><li>Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.</li><li>Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.</li><li>Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.</li><li>Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.</li><li>Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.</li><li>Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya&rsquo;s LMS/LXP following live sessions.</li></ul> 
Content Authoring and Publishing in LMS/LXP<ul><li>Author, build, and publish learning content within Qiddiya&rsquo;s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.</li><li>Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.</li><li>Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.</li><li>Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.</li><li>Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.</li><li>Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.</li></ul>
Dashboard Management and Reporting<ul><li>Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.</li><li>Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.</li><li>Monitor Qiddiya&rsquo;s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.</li><li>Maintain the four-view QREL reporting suite &mdash; Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team &mdash; ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.</li><li>Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.</li><li>Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.</li></ul>
Stakeholder Coordination and Communication<ul><li>Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.</li><li>Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.</li><li>Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.</li><li>Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.</li><li>Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.</li></ul> 
Requirements 
Skills and Attributes required/ desired
Essential (must have to perform the role):<ul><li>Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.</li><li>Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.</li><li>Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.</li><li>Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.</li><li>Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.</li><li>Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.</li><li>Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent</li><li>Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.</li><li>Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.</li><li>Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.</li><li>High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.</li></ul>
Desirable (advantageous):<ul><li>Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.</li><li>Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.</li><li>Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.</li><li>Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.</li></ul> 
Preferred Background and experience
<ul><li>Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.</li><li>Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.</li><li>Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.</li><li>Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.</li><li>Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.</li></ul>
Experience working within a structured content governance and metadata tagging framework.</div>

Senior Specialist - Training Administration - (CDU-029) 50012690

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.<div>
The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya&rsquo;s external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya&rsquo;s real estate portfolio. This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya&rsquo;s developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey. The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem. 

 
About the Role / Project Scope 
Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes. The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels. The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA. 

 
Key Responsibilities 
Strategic Responsibilities 
<ul><li>Design and execute a comprehensive broker training strategy aligned with Qiddiya&rsquo;s go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable.</li><li>Position Qiddiya&rsquo;s broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness.</li><li>Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy.</li><li>Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.), and industry best practices to ensure training content remains current, relevant, and compliant.</li><li>Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact.</li></ul>
 
Operational Responsibilities 
<ul><li>Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually.</li><li>Coach brokers and agency leaders to position Qiddiya consistently and credibly in market conversations, tailoring the product and project narrative by customer segment and equipping them with practical responses to common buyer and tenant pushbacks.</li><li>Develop and adapt Qiddiya-specific training content in collaboration with the Programs team, focusing on: 1) Qiddiya Product &amp; Project Knowledge including Qiddiya Brand Storytelling, 2) Sales and Leasing systems, processes, and operational standards, 3) Regulatory and compliance excellence, including ethical sales &amp; leasing conduct standards and 4) Market intelligence and competitive context (as required to support broker readiness)
</li><li>Facilitate large-scale training events for diverse broker audiences, including Saudi-based brokers, GCC-based agencies, and international partners, adapting delivery style and content to audience profile and capability level.</li><li>Willingness to travel as per business requirements and flexibility to deliver training, based on broker availability and go-to-market milestones.</li><li>Coordinate with the Digital Systems team to ensure broker learning journeys are effectively managed on the Qiddiya digital learning platform, supporting a blended learning model with both classroom and digital components available in Arabic and English.</li><li>Work with the Learner Experience team to design broker learning pathways, collect feedback, administer assessments, and implement improvements based on learner data and training evaluations.</li><li>Manage training logistics including scheduling, venue coordination, materials preparation, and post-training assessments for both local and international broker audiences.</li></ul></div><ul><li>Deliver targeted coaching and microlearning interventions for underperforming brokers, and support performance recovery in line with program standards.</li><li>Conduct periodic awareness sessions and training for internal Sales and Leasing teams if required by the business.</li><li>Maintain accurate training records, attendance data, and assessment results to support reporting on training volume, broker readiness, and overall program effectiveness.</li></ul>
 
Leadership Responsibilities 
Broker Engagement and Brand Ambassadorship 
<ul><li>Act as the primary face of Qiddiya Real Estate Learn Lab with external broker partners, embodying the professionalism, energy, ambition, and vision of Qiddiya at every training touchpoint.</li><li>Build and sustain strong relationships with broker partners at both operational and senior levels, fostering trust, engagement, and long-term commitment to the Qiddiya brand.</li><li>Generate excitement and momentum among the broker community through dynamic facilitation, compelling storytelling, and consistent follow-through.</li><li>Support large-scale broker engagement events, roadshows, and product launch events as a key facilitator and subject matter expert.</li><li>Champion the critical role brokers play in Qiddiya&rsquo;s real estate sales and leasing success, ensuring they feel valued, informed, and motivated as essential go-to-market partners.</li><li>Stay updated on emerging trends in sales training methodology, adult learning principles, and digital learning technologies to enhance the effectiveness of the broker training program.</li></ul> 
Requirements 
Skills and Attributes required/ desired 
- Strong facilitation and presentation skills with high-impact delivery style<ul><li>Minimum 9 years of experience in real estate sales training or enablement</li><li>Familiarity with KSA regulatory frameworks (REGA, Wafi, Ejar, SAMA)</li><li>Deep understanding of real estate sales and leasing operations</li><li>Commercial mindset with ability to link training to business outcomes</li><li>Strong stakeholder management and communication skills</li><li>Ability to engage, influence, and build credibility with senior leaders and cross-functional internal stakeholders</li><li>Strong instructional design awareness, with the ability to translate complex product, process, and regulatory information into practical broker learning experiences</li><li>Comfortable delivering both in-person and virtual training to diverse local, GCC, and international audiences</li><li>Native Arabic speaker and fluent in English</li></ul>
 
Preferred Background and experience<ul><li>Real Estate master developer or brokerage sales training experience</li><li>Experience with LMS/LXP platforms and blended learning model</li></ul></div>

Senior Manager - Agency Training - (CDU-028) 50012691

<div>Role Overview:
The organization is a flagship gigaproject under Saudi Arabia&rsquo;s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, requiring robust procurement compliance management.
The Manager &ndash; Policies and Processes is responsible for developing and maintaining standardized procurement policies and processes to enhance efficiency, compliance, and alignment with organizational goals. This role ensures governance structures are in place, drives process improvement initiatives, and supports strategic decision-making through data insights. The role also oversees the effective communication, implementation, and training on new policies and processes across the organization. 
Requirements 
Key Responsibilities:
1. Policy &amp; Process Development<ul><li>Assist in the creation, review, and standardization of procurement policies, procedures, and processes to ensure alignment with strategic goals.</li><li>Help to establish governance frameworks for policy approval, updates, and enforcement.</li><li>Identify and address gaps in existing processes, leveraging data analytics and best practices.</li><li>Use data insights to identify areas for process improvement and recommend innovative solutions.</li><li>Monitor the impact of policy and process changes on operational efficiency and compliance.</li></ul>
2. Compliance &amp; Governance
<ul><li>Support the completion of audits and reviews to ensure compliance with established policies and processes.</li><li>Drive the implementation of standardized policies through effective communication and training programs.</li><li>Collaborate with internal teams to ensure policy compliance and adherence to organizational objectives.</li></ul>
3. Team Management and Development<ul><li>Work closely with Learning &amp; Development teams to design and deliver targeted training programs on standardized policies and processes.</li><li>Foster a collaborative and high-performance culture within the team.</li></ul>
Qualifications:<ul><li>9+ years of experience in policy governance, process management, or similar roles, ideally in large-scale projects such as construction, real estate, or urban development.</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Supply Chain Management, Engineering, Quantity Surveying, Construction Project Management, Business, or related fields.
</li><li>Preferred: CIPS (Chartered Institute of Procurement &amp; Supply), CPSM (Certified Professional in Supply Management), or CSCP (Certified Supply Chain Professional).</li><li>Strong analytical skills with the ability to identify process gaps and propose solutions.</li><li>Experience of working in cross-collaborative environments and ensuring differing goals d needs align with overarching organizational strategy.</li><li>Fluency in English is required, with proficiency in Arabic highly desirable.</li><li>Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.</li></ul></div>

Manager - Policies and Processes

<div><ul><li>Support the development and implementation of the statutory planning control framework for Qiddiya City.</li><li>
Manage the translation and integration of City Framework Plan masterplans into a coordinated city-wide planning system.</li><li>
Contribute to the expansion of permitting activities to support the QIC Group, including operational permits and licenses.</li><li>
Support engagement with government stakeholders to facilitate permitting processes, including coordination of MOUs, SLAs, and other agreements.</li><li>
Manage and define future permitting and licensing responsibilities for Qiddiya City.</li><li>
Contribute to the design and improvement of systems and processes for future permitting responsibilities.</li><li>
Support the development of the technology roadmap for managing Qiddiya City's regulatory ecosystem.</li><li>
Manage the implementation of technology solutions and digital systems to support critical regulatory and permitting services.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Urban Planning, City Planning, Architecture, Engineering, Public Policy, Real Estate Development, or a related field; a master&rsquo;s degree is preferred.</li><li>
Proven experience in statutory planning, urban development frameworks, master planning, or regulatory planning within large-scale city development projects.</li><li>
Ability to support the design and implementation of governance structures, service models, MOUs, SLAs, and stakeholder agreements.</li><li>
15+ years of relevant experience in urban planning, regulatory frameworks, permitting, city management, or related fields.</li></ul></div>

Director - Planning (MAS365)

<div>General Job Information<ul><li>
Department: Sports &amp; Wellness / Service Line Operations
</li><li>Location: Riyadh, KSA</li></ul>
Role Summary
The Sports Center Service Medical Director is responsible for leading a defined service line within the Sports Center, such as rehabilitation, sports medicine, performance, fitness, wellness, or another specialized offering. The role owns the strategy, operations, financial performance, service quality, customer outcomes, and team capability of the assigned service line.
Key Responsibilities
1. Service Line Strategy &amp; Growth Leadership<ul><li>
Define and execute the strategy for the assigned service line in alignment with the Sports Center and QHC strategy.
</li><li>Identify service expansion opportunities, new programs, and innovation areas.
</li><li>Develop annual service line plans, operating models, and growth initiatives.
</li><li>Support business cases for new services, equipment, partnerships, and capability investments.
</li><li>Position the service line as a high-quality, differentiated offering within the Sports Center ecosystem.
</li></ul>2. End-to-End Operational Ownership<ul><li>
Own day-to-day operations of the assigned service line, ensuring efficient, safe, and high-quality delivery.
</li><li>Manage service workflows, patient/client pathways, scheduling, capacity, resource allocation, and throughput.
</li><li>Ensure effective coordination with other service lines including sports, rehab, performance, medical clinics, and customer service.
</li><li>Address operational bottlenecks and implement improvements to enhance flow and service efficiency.
</li><li>Ensure policies, procedures, and operating standards are consistently implemented.
</li></ul>3. Financial Accountability &amp; Commercial Performance<ul><li>
Manage the service line budget, cost control, revenue targets, and financial performance.
</li><li>Monitor revenue, utilization, productivity, profitability, and cost-per-service metrics.
</li><li>Develop pricing recommendations, packages, and service bundles in collaboration with Finance and Commercial teams.
</li><li>Identify opportunities to improve revenue, reduce waste, and enhance resource productivity.
</li><li>Support payer, coding, costing, and revenue cycle requirements related to the service line.
</li></ul>4. Quality, Outcomes &amp; Service Standards<ul><li>
Ensure the service line operates in line with clinical, technical, safety, and quality standards.
</li><li>Monitor outcomes, service quality, customer satisfaction, complaints, and incident reports.
</li><li>Lead corrective actions and continuous improvement initiatives.
</li><li>Support internal audits, quality reviews, and compliance requirements.
</li><li>Establish performance standards and ensure consistent delivery across teams.
</li></ul>5. Stakeholder &amp; Cross-Functional Collaboration<ul><li>
Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR, and quality teams.
</li><li>Work with Marketing to promote service offerings, campaigns, programs, and events.
</li><li>Coordinate with the Administrative Director on scheduling, facility readiness, procurement, and logistics.
</li><li>Build relationships with external partners relevant to the service line, including clubs, federations, schools, universities, and healthcare entities.
</li><li>Represent the service line in leadership forums and performance reviews.
</li></ul>6. Team Leadership &amp; Capability Building<ul><li>
Lead multidisciplinary teams within the assigned service line.
</li><li>Set performance expectations, monitor productivity, and address performance gaps.
</li><li>Support recruitment, onboarding, training, professional development, and succession planning.
</li><li>Build team capabilities in service excellence, technical standards, safety, and customer care.
</li><li>Foster a culture of collaboration, accountability, and continuous improvement.
</li></ul>Key Performance Matrix<ul><li>
Achieve service line revenue, profitability, and budget targets.
</li><li>Improve utilization, productivity, throughput, and capacity performance.
</li><li>Maintain high-quality clinical or service outcomes.
</li><li>Improve customer satisfaction and reduce complaints or escalations.
</li><li>Ensure compliance with service standards, safety requirements, and audit expectations.
</li><li>Develop and launch new programs or service enhancements.
</li><li>Build a high-performing and engaged service line team.
</li></ul>Qualifications<ul><li>
Bachelor&rsquo;s degree in Sports Science, Healthcare Administration, Physiotherapy, Rehabilitation, Business Administration, Medical Science, or related field.
</li><li>Master&rsquo;s degree in Healthcare Management, Sports Management, Business Administration, or related field is preferred.
</li><li>12+ years of experience in sports, rehabilitation, clinical operations, wellness, fitness, or performance service environments.
</li><li>Experience managing service line performance, budgets, teams, and operational KPIs.
</li><li>Strong understanding of customer experience, service delivery models, clinical/technical standards, and revenue performance.
</li></ul>Core Competencies<ul><li>
Service Line Strategy
</li><li>Operational Leadership
</li><li>Financial &amp; Commercial Management
</li><li>Clinical / Technical Service Oversight
</li><li>Customer Experience Management
</li><li>Resource Optimization
</li><li>Quality &amp; Compliance
</li><li>Cross-Functional Collaboration
</li><li>Team Leadership
</li><li>Continuous Improvement
</li><li>Data-Driven Decision Making</li></ul></div>

Medical Director - Sports Medicine & Performance Center (Clinical Exp) - QHC0012

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