Fahad Almutairi

qlub

<div>
 
 Why qlub?
 
 
 
 Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code &ndash; no app download required. From
 
 Pay-at-Table QR payments
 
 and
 
 Digital Menus to Order-and-Pay tech
 
 ,
 
 Payment Links,
 
 and
 
 SoftPOS terminals
 
 , qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!
 
 
 We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today&rsquo;s digital-first world.
 
 
 We&rsquo;re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including
 
 Mubadala, E&amp;, Shorooq &amp; Mastercard
 
 we have just secured a
 
 $30 million
 
 investment to drive our next phase of growth - this makes our total raised capital
 
 $72 million!
 
 This marks one of the
 
 largest start up investment rounds
 
 in the Middle East &mdash; and this is just the beginning. Over the past year, we&rsquo;ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!
 
 
 This is more than a job, this is a
 
 mission
 
 to transform qlub and power its growth, we&rsquo;re building high-performing, diverse teams&mdash;and that&rsquo;s where you come in!
 
 
 
 The Role
 
 
 
 At Qlub, operations means everything that happens after the contract is signed &mdash; onboarding, customer success, and support. As an Operations Executive, you will play a critical role in making sure our restaurants succeed on the platform. You&rsquo;ll spend much of your time on-site with restaurant partners: coordinating their go-live, training staff, and providing hands-on support during service.
 
 
 This is a field-based, client-facing role where you&rsquo;ll build strong relationships with restaurants, solve problems on the ground, and ensure every partner has a great experience with Qlub. It&rsquo;s a fast-paced opportunity to be at the heart of our growth while learning the ins and outs of scaling operations at a high-growth tech startup.
 
 
 Working hours: To support our restaurant partners during service, we work on a late start (~11:00) and late finish (~20:00). Preferred but not essential: Sunday to Thursday.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Onboarding
 </li>
 <ul>
 <li>
 Schedule and manage merchant onboardings in your assigned area/city.
 </li>
 <li>
 Train restaurant staff on-site, virtually, and over the phone to ensure smooth adoption.
 </li>
 </ul>
 <li>
 Account Management &amp; Support
 </li>
 <ul>
 <li>
 Build and maintain strong relationships with restaurant partners.
 </li>
 <li>
 Conduct regular visits and &ldquo;mystery shops&rdquo; to ensure staff remain confident in using the product.
 </li>
 <li>
 Handle merchant queries quickly and ensure a seamless experience.
 </li>
 </ul>
 <li>
 Process &amp; Continuous Improvement
 </li>
 <ul>
 <li>
 Identify opportunities to improve onboarding and support processes.
 </li>
 <li>
 Work with regional/global operations and tech teams to resolve issues efficiently.
 </li>
 </ul>
 <li>
 Product Feedback
 </li>
 <ul>
 <li>
 Share insights from the field with Product and Tech teams.
 </li>
 <li>
 Test new features and provide practical feedback to improve functionality.
 
 </li>
 </ul>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, or related field.
 </li>
 <li>
 Fluency in English &amp; Arabic is a must.
 </li>
 <li>
 Valid driving license and access to a car.
 </li>
 <li>
 0&ndash;2 years of experience in operations, client-facing, or hospitality roles.
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Organized, reliable, and able to manage time effectively in a fast-paced environment.
 </li>
 <li>
 Comfortable with Excel/Google Sheets; analytical mindset is a plus.
 </li>
 <li>
 Self-motivated, proactive, and eager to hustle to get things done.
 </li>
 <li>
 Entrepreneurial spirit &mdash; excited to contribute to a growing startup and make a visible impact.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization
 </li>
 <li>
 Drive growth and tailoring of fast-evolving new products and features
 </li>
 <li>
 Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.
 </li>
 </ul>
</div>

Operations Executive

Job Title Head of PerformanceRole Overview As the Head of Performance, you will be responsible for driving the adoption and sustained growth of Qlub solutions across partnered restaurants. This role requires a strategic thinker with strong operational execution skills to ensure adoption, retention, and GMV targets are achieved. You will serve as the bridge between Qlub’s product, restaurant management, and frontline staff—ensuring seamless implementation, continuous engagement, and performance optimization.&nbsp;Key ResponsibilitiesAdoption &amp; Growth Management<ul><li>Own and drive restaurant adoption KPIs, ensuring steady GMV growth across the portfolio.</li><li>Implement adoption strategies such as staff training, incentive programs, and customer engagement initiatives.</li><li>Identify underperforming restaurants and execute recovery plans to reactivate them quickly.</li><li>Monitor daily, weekly, and monthly adoption reports; analyze trends and take proactive action.</li></ul>Restaurant &amp; Waiter Engagement<ul><li>Build strong relationships with restaurant managers and staff to position Qlub as a value-added solution.</li><li>Organize on-site visits and regular check-ins to strengthen partnerships.</li><li>Lead waiter engagement programs (competitions, reward schemes, motivational sessions) to boost usage.</li><li>Act as a trusted advisor to restaurant teams, highlighting the benefits of cashback, discounts, and digital adoption.</li></ul>Performance Monitoring &amp; Reporting<ul><li>Develop and maintain dashboards and performance reports (e.g., Power BI) to track adoption, retention, and GMV.</li><li>Provide weekly/monthly performance updates to management with clear insights and recommended actions.</li><li>Ensure data-driven decision-making by analyzing adoption trends, identifying bottlenecks, and proposing solutions.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Tech Ops &amp; SRE to resolve system issues impacting adoption.</li><li>Partner with Sales &amp; Onboarding teams to ensure smooth restaurant activation.</li><li>Collaborate with Marketing to drive targeted campaigns for cashback, discounts, and gift cards.</li></ul>Strategic Initiatives<ul><li>Design and execute adoption growth strategies aligned with company goals.</li><li>Develop standard operating procedures (SOPs) for restaurant performance management.</li><li>Benchmark adoption and GMV performance against competitors and market trends.</li><li>Drive initiatives to enhance customer experience and restaurant satisfaction with Qlub.</li></ul>&nbsp;Key Performance Indicators (KPIs)<ul><li>Adoption Rate (%) – Actual vs. Target.</li><li>Retention Rate (%) – Restaurants consistently using Qlub.</li><li>GMV Growth – Total sales processed via Qlub solutions.</li><li>Waiter Engagement Score – Participation and performance improvement.</li><li>Restaurant Satisfaction &amp; Feedback – Measured through surveys and visits.</li></ul>&nbsp;Qualifications &amp; Skills<ul><li>Bachelor’s degree in Business, Management, Engineering, or related field (MBA is a plus).</li><li>7+ years in performance management, restaurant operations, or SaaS adoption roles.</li><li>Strong data analysis and reporting skills (Power BI/Tableau and Excel).</li><li>Proven ability to motivate and engage frontline staff.</li><li>Excellent communication, relationship-building, and negotiation skills.</li><li>Strategic mindset with strong operational execution ability.</li><li>Fluency in English and Arabic.</li></ul>&nbsp;Why This Role is CriticalThis position plays a central role in Qlub’s success, ensuring that restaurants not only adopt but also continue to grow with Qlub. By empowering restaurant managers, engaging waiters, and leveraging data-driven strategies, you will directly impact revenue, customer satisfaction, and long-term retention.&nbsp;Freelancers &amp; Hiring<ul><li>Coordinate and manage freelancers to support restaurant visits and adoption activities.</li><li>Oversee hiring processes for freelance waiters/field staff to ensure strong execution of adoption strategies.</li><li>Ensure freelancers are trained, motivated, and aligned with Qlub’s goals.</li></ul>&nbsp;

Head of Performance

Position: Sales Executive Company: Qlub - KSA Location: Riyadh Job Type: Full-timeAbout the CompanyQlub is a leading FinTech startup revolutionizing dine-in payments within the F&amp;B industry. With a strong presence in the market, we are committed to delivering exceptional customer experiences and building long-term relationships with our clients. As we continue to grow, we are seeking a highly motivated and skilled Sales Executive to join our team in Riyadh.Job DescriptionThis is a full-time on-site role for a Sales Executive at Qlub. The Sales Executive will be responsible for identifying and acquiring new restaurant partners, promoting Qlub's payment solution, negotiating contracts, and fostering long-term client relationships. The ideal candidate will bring hands-on experience in F&amp;B tech and have a proven track record with leading e-commerce or tech companies.Key Responsibilities<ul><li>Identify and pursue new business opportunities within the F&amp;B sector.</li><li>Establish and maintain strong relationships with key restaurant partners.</li><li>Understand customer requirements and provide tailored payment solutions.</li><li>Drive end-to-end sales cycles, from lead generation to contract closure.</li><li>Prepare regular sales reports and forecasts for management.</li><li>Stay updated on F&amp;B and FinTech industry trends, competitor activities, and emerging opportunities.</li></ul>Key Requirements<ul><li>Proven track record in sales (B2B), ideally in F&amp;B tech.</li><li>Prior experience with leading tech/e-commerce companies is highly preferred.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Strong relationship-building and account management abilities.</li><li>Self-motivated, target-driven, and able to thrive in a fast-paced startup environment.</li><li>Proficient in Microsoft Office and CRM tools.</li><li>Fluent in English; Arabic is a plus.</li></ul>&nbsp;

Sales Executive

Join qlub and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

qlub

ABOUT_COMPANY

Operations Executive

Head of Performance

Sales Executive