Qureos Mentor

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Acting as the first &ldquo;point of contact&rdquo; for customers and responsible for providing efficient services to customers through handling their daily cash operations and inquires.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Assist customers in their everyday banking needs, withdrawals, deposits, currency exchange, etc.
 </li>
 <li>
 Utilize every chance to highlight products to customers, develop opportunities, and guide customer to appropriate point of contacts in the branch.
 </li>
 <li>
 Accept and process cash deposits to opened accounts (current, saving, checking, overdraft, GL); and prove cash entirely.
 </li>
 <li>
 Process cash cheques, withdrawals, and expense redemption.
 </li>
 <li>
 Check the received cash/cheques for forgery and soundness and report the cases to the Head of Operations.
 </li>
 <li>
 Exchange foreign currencies to the established dealer rates; and prove currencies entirely.
 </li>
 <li>
 Use the core banking system to process transactions and verify customer signature.
 </li>
 <li>
 Count, prove, and package currency and coin.
 </li>
 <li>
 Register the outgoing/ incoming cash in the Tellers&rsquo; Deposit/Withdrawal from Branch&rsquo;s Main Vault for local and foreign currencies.
 </li>
 <li>
 Follow the related procedures and policies concerning cash operations, cheques withdrawal and FX transactions.
 </li>
 <li>
 Balance cash and prepare daily and final currency position.
 </li>
 <li>
 Perform a range of related duties and replace other tellers within the group if needed.
 </li>
 <li>
 Apply the relevant regulations and instructions of CBE regarding foreign currency exchange, deposit, and withdrawal.
 </li>
 <li>
 Responsible for proper key circulation and vault handover process.
 </li>
 <li>
 Ensure correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 </li>
 <li>
 Ensure correct adoption of policies and procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal rules and regulations, as well as International Standards.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Commerce, or Economics.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduate with fair knowledge in the banking field.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Excellent communication &amp; presentation skills.
 </li>
 <li>
 Cooperative, creative, &amp; proactive.
 </li>
 <li>
 Trustworthy, honest &amp; integrate.
 </li>
 <li>
 Ability to work under pressure and within a team.
 </li>
 <li>
 Fluent in Arabic &amp; English written/spoken
 </li>
 </ul>
 
 
</div>

Teller (Fresh Grads) Cairo Region

<div>
 
 We are currently hiring for multiple outsourced positions to join our team.
 
 
 
 
 
 We are looking for motivated and dedicated candidates who are eager to grow, learn, and contribute in a professional work environment.
 
 
 
 
 
 Responsibilities:
 
 
 &bull; Support daily business operations.
 
 
 &bull; Coordinate with internal teams to ensure smooth workflow.
 
 
 &bull; Maintain high standards of professionalism and communication.
 
 
 &bull; Handle assigned tasks efficiently and accurately.
 
 
 
 
 
 Requirements:
 
 
 &bull; Bachelor&rsquo;s degree
 
 
 &bull; Strong communication and interpersonal skills.
 
 
 &bull; Ability to work in a fast-paced environment.
 
 
 &bull; Good command of English.
 
</div>

Outsourced Staff Opportunity (Fresh)

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 
 
 2. Identify and escalate issues to Team Leader
 
 
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 
 
 4. Document all call information on the relevant systems.
 
 
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 
 0-2 years of experience in the related field .
 
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Handling Skills and Customer Oriented Attitude
 
 </li>
 <li>
 
 Excellent Interpersonal &amp; selling skills
 
 </li>
 <li>
 
 High communication skills, especially verbal
 
 </li>
 <li>
 
 Ability to work under pressure &amp; shifts basis
 
 </li>
 <li>
 
 Good knowledge of computer and telephony Environment
 
 </li>
 <li>
 
 Fluency in Arabic and English written/spoken
 
 </li>
 </ul>
 
 
</div>

Digibank Outsource

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

<div>
 
 
 Narrative Description:
 
 
 
 Responsible for assessing, supporting &amp; following up on the development of acquiring business e-commerce activities. Works to achieve portfolio targets through acquiring new e-commerce clients, identifying specific client needs and cross-selling all appropriate products and services.
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 1. Responsible for the service and portfolio development via setting effective action plans to achieve portfolio targets, maintain and develop strong relationships with e-commerce clients, allowing for better understanding of their banking needs and enabling the generation of new business from referrals and the achievement of the portfolio targets.
 
 
 2. Initiate business through regular market calls/visits. Create opportunities for acquiring new e-commerce customers from different potential sources. Prepare a periodic plan for e-commerce acquisition process and handle the overall fulfillment of the process.
 
 
 3. Cross-sell all types of products e-payment and all appropriate banking products and services suited for the fulfillment of these needs.
 
 
 4. Responsible for acquiring e-commerce business and achieving the assigned targets.
 
 
 5. Conduct a visit to the eligible merchants to offer the e-commerce services and packages and submit their request and complete the files by submitting the tickets on the workflow tool and follow up on completing the process till providing the requested services.
 
 
 6. Reach out to customer leads through constant calls and visits, and wok on developing positive business relationships to create new opportunities through referrals and connections.
 
 
 7. Ensure that new markets &amp; customers are approached to exploit market opportunities &amp; enhance market share.
 
 
 8. Manage future and existing assigned products, set objectives and report on performance.
 
 
 9. Conduct follow up visits to Merchants in co-ordination with network representatives in order to support in providing advice and any required information, as to guarantee maximum customer satisfaction and maximize QNB ALAHLI's profitability.
 
 
 10. Follow up on any missing requirements, or documents, and handle merchant&rsquo;s chargebacks, complaints, and attempt to solve it, and work on retaining e-commerce merchants.
 
 
 11. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 12. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, international standards.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Education:
 
 
 
 Bachelor's degree in commerce, Business Administration or Economics.
 
 
 
 Experience:
 
 
 
 A minimum of 2 years of experience in the acquiring domain with e-commerce background for the Relationship Manager.
 
 
 A minimum of 4 years of experience in the acquiring domain with e-commerce background for the Senior Relationship Manager.
 
 
 
 Skills:
 
 
 
 Good sales / commercial skills
 
 
 Target oriented with good negotiation and selling skills
 
 
 Very good communication, interpersonal, analytical skills
 
 
 Multi-task oriented.
 
 
 Ability to use tact and diplomacy and maintain confidential information
 
 
 Ability to work under pressure and within a team
 
 
 Very good computer knowledge
 
 
 Fluency in Arabic and English written/spoken
 
 
 
 Working Conditions
 
 :
 
 
 Based in the Head Office
 
 
 External Meetings and Visits
 
</div>

Acquiring Business E-Commerce Relationship Manager / Senior Relationship Manager