Qureos Mentor

QNB Egypt

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 Job Summary:
 
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 
 
 2. Identify and escalate issues to Team Leader
 
 
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 
 
 4. Document all call information on the relevant systems.
 
 
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
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 0-2 years of experience in the related field .
 
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Handling Skills and Customer Oriented Attitude
 
 </li>
 <li>
 
 Excellent Interpersonal &amp; selling skills
 
 </li>
 <li>
 
 High communication skills, especially verbal
 
 </li>
 <li>
 
 Ability to work under pressure &amp; shifts basis
 
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 Good knowledge of computer and telephony Environment
 
 </li>
 <li>
 
 Fluency in Arabic and English written/spoken
 
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 </ul>
 
 
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Digibank Outsource

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 To search for new business opportunities in local market to deliver sales, through making outbound calls/ (visits when needed) to describe bank&rsquo;s products, explain the benefits of these products, in relevance to customer&rsquo;s needs, and to answer customer&rsquo;s questions to increase revenues and meet set targets.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 Sales Activities:
 
 
 1. Present financial products to clients using the authorized techniques in order to meet customer&rsquo;s needs and preserve QNB&rsquo;s market share.
 
 
 2. Initiate efficiently and professionally new customer accounts to increase revenues.
 
 
 3. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
 
 
 4. Prepare sales reports to advise Telesales supervisor stating sales progress in order to support further decision making.
 
 
 5. Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
 
 
 Compliance
 
 
 6. Complies with all relevant CBE regulations, banking law, AML regulations and internal QNB policies and code of conduct in order to maintain QNB&rsquo;s sound legal position and mitigate any potential risks.
 
 
 Day to Day Management
 
 
 7. Follows day to day operations related to own jobs in the Sales Channels Department to ensure continuity of work.
 
 
 Polices, Processes and Procedure
 
 
 8. Follows all the relevant department policies, processes and standard operating procedures and instructions so that work is carried out in a controlled and consistent manner."
 
 
 
 Qualifications &amp; Experience:
 
 
 
 &bull; Bachelor's degree of commerce, business administration or related fields
 
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 &bull; Energetic and enthusiastic.
 
 
 &bull; Good command of English &amp; Arabic languages
 
 
 &bull; Basic computer skills.
 
 
 &bull; Basic selling, communication, and negotiation skills.
 
 
 &bull; Service Oriented"
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; (0-2) years of retail sales experience
 
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Tele sales agent

Join QNB Egypt and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

QNB Egypt

About Company

Digibank Outsource

Tele sales agent