Urwah Admin

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will perform treasury settlement activities in co-ordination with the Treasury Division and counterparts; review and authorize transactions within the delegated authority; prepare reports in a timely and accurate manner.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Settlement of capital markets, foreign exchange, bonds and investments transactions.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, Treasury Settlement role.
 </li>
 <li>
 Review and reconcile confirmations to ensure accuracy of transaction processing.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Process treasury transactions for the Treasury Division and QNB customers.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors when required.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Review all deal tickets prior to settlement commencement.
 </li>
 <li>
 Perform payment advices, receipts, and confirmations to the bank.
 </li>
 <li>
 Receive confirmations (confirmation matching).
 </li>
 <li>
 Perform Nostro, Vostro &amp; customer transfers.
 </li>
 <li>
 Perform reconciliation routines for deal ticket and associated media.
 </li>
 <li>
 Help in responding/ solving any customers or other Banks issues promptly and refer any unavoidable delays directly to higher authorities
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess an understanding of back office/ treasury systems for static set-up, processing routines, accounting rules, payment instruction, advises and reporting.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 QID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3674 - Associate Treasury Settlements (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will primarily responsible for searching and sourcing potential resources and candidates through various channels (Agencies, Web, etc), short listing candidates and segmentation as per the requirement
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial: - Assist the AVP Recruitment Sourcing University Relations in sourcing and searching of talented candidates to facilitate achievement of Group objectives. - Provide inputs in developing/ creating the Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes pertaining to personnel responsible for Recruitment &amp; Manpower and monitor their achievements on periodic basis. - Propose &amp; manage UR branding budget - Implements KPI&rsquo;s and best practices for Senior Manager Recruitment Sourcing role. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External): - Assist The AVP Recruitment Sourcing University Relations to analyze and categorize the applicants and provide short listed candidates that meet the business needs and recruitment requirements - Classify applications for employment based on functional areas and efficiently maintain the candidate database. - Build and maintain strong and effective relationship with all other related units to achieve the Department&rsquo;s goals/ objectives. - To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory): - Interact with head-hunters, universities and agencies to ensure proper and efficient sourcing of candidates - Analyse, categorize the applicants, and provide short listed candidates that meet the business needs and recruitment requirements. - Conduct reference checks on candidates and ensure appropriate skills required for the job.
 </li>
 <li>
 Learning &amp; Knowledge: - Possess a working knowledge of planning and recruitment techniques/ methods. - Actively participate in staff meetings, which aim to assess performance and serve as means to resolve grievances or conflicts within the team. - Identify any areas for professional development of self and act to enhance professional development accordingly. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 8 years of relevant experience, preferably within a highly rated international bank
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3673 - Senior Manager Recruitment Sourcing

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 Role Summary
 
 
 The role of the Secretary is primarily to support the Senior Leadership Team in day to day tasks by providing secretarial and administrative assistance, and secondly to assist the Senior Leadership Team where required. The role of the Secretary is to ensure that the good image of QNB is enhanced through efficient and timely actions.
 
 
 The successful candidate will be highly efficient &amp; well organized, with attention to detail and the capability of anticipating needs, taking the initiative to resolve issues/implement improvements. will demonstrate an engaging, positive personality with good interpersonal skills - a proven team player. will be able to evidence good judgement and adaptability in managing the day-to-day workflow and prioritizing various projects. will be proficient in using quality, professional oral and written skills to project a positive image of the business, to interact professionally with clients and associates at all times and to promptly respond to requests with accuracy and a courteous demeanour.
 
 
 Role Decription
 
 
 <ul>
 <li>
 Provide support to the Senior Leadership Team in their day to day tasks, organising agendas, trips, writing mails/couriers and preparation of documents/meeting materials, presentations and assisting on general Branch administration matters
 </li>
 <li>
 Interact proactively with the various departments within the Branch and the Head Office to ensure smooth communication.
 </li>
 <li>
 Arrange regular travel itineraries &ndash; flights, hotels, cars etc., and prepare materials and itineraries for those trips.
 </li>
 <li>
 Manage complex diaries and organize internal and external meetings, including client meetings, senior management functions, and video/conferences calls. In addition, you will handle incoming and outgoing correspondence.
 </li>
 <li>
 Provide support to senior VIP visits to Head Office including travel logistics and schedules etc.
 </li>
 <li>
 Other administrative tasks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 5 years of experience out of which a minimum of 2 years at a similar executive level
 </li>
 <li>
 Demonstrate Secretarial / PA experience within a service oriented organization, preferably in the financial services industry.
 </li>
 <li>
 Evidence having supported a busy personal and professional schedule of a senior manager who is travelling, as well as managing the demanding needs of a team.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3672 - Secretary

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts.
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify related areas for professional development of self and others.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
 
 
 </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 
 
 <ul>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3648 - Manager Customer Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for the setup and management of the Cyber Security Strategy and Product management function in the Group Information Security (GIS) department. The incumbent will be a banking and finance technology thinker who constantly analyses the market for new technologies that would be best suited to support the Group&rsquo;s strategy
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial: - Participate in the development, execution and maintenance of the IT Security strategy aligned to the overall corporate strategy, group long term goals and assist in the prioritization process. - Assist in the overall and annual IT Security business planning with the view of achieving the Group&rsquo;s short term goals and submit periodic reviews and resolution. - Provide inputs to the Technology Key Risk indicators (KRIs) which shall be applicable across the Group to manage Group&rsquo;s exposure to IT related risks effectively. Lead IT market research and provide applicable suggestions to further the Group&rsquo;s strategy and develop cost / benefit analysis to alternative technologies and processes. - Focal Point from GIS in the preparation of the GIS budget to support Group&rsquo;s long and short term goals. - Responsible for coordinating all aspects of the GIS budget process including: review of service area business plans and key performance indicators; annual capital budget and forecasts that include available and appropriate funding sources along with required project justification analysis; operating budget and forecast submissions that adhere to direction set by bank - Liaise with all Business Units Heads for preparing the yearly IT Business Plans, Prepare monthly and quarterly update on IT Business Plan. Monitor the Progress Status and raise issues / risks to GIS management. - Produce Availability Plans in line with QNB&rsquo;s business planning cycle; identifying Availability requirements early enough to take account of procurement lead times. - Create implement and report on Key Performance Indicators (KPIs) for performance monitoring purposes for the GIS group and monitor their achievement on a regular basis. - Produce Capacity Plans in line with QNB&rsquo;s business planning cycle; identifying Capacity requirements early enough to take account of procurement lead times. - Document the need for any increase or reduction in hardware resources based on service level requirements and cost constraints - Implements KPI&rsquo;s and best practices for Cyber Security Strategy and Product Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External): - Build and maintain strong relationship with all other related departments, external entities and sections within GIS. - Defining &amp; implementing Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) between GIS, IT Group, other Business Units and International Branches. - Monitors capital and operating budget performance of GIS to identify unfavourable budget variances and recommend mitigating actions or additional approvals required to minimize impact to yearend surplus/deficit. - Seek to continually exceed internal and external customer expectations through introduction of breakthrough IT Security technologies and processes aimed to improve the Group&rsquo;s products/services. - Produce regular management reports which include current usage of resources, trends and forecasts - Build and maintain a strong relationship with the Business Relationship Manager, technical teams within IT, finance team and external vendors of products and services - To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives
 </li>
 <li>
 Internal (Processes, Products, Regulatory): - Review and identify areas for improvement in the process to deliver effective &amp; efficient GIS projects and services - Act as a BCP Coordinator for GIS, coordinate implementation of DR setup as per the defined strategy - Assist in recruiting, motivating and developing personnel to ensure the function is staffed with individuals of the required caliber and that there is adequate succession planning and provision for future demands. - Analyse and recommend new products and solutions for GIS and business users to ensure that the group is upto-date with the latest trends in technology. - Support the new technology&rsquo;s development process, and ensure that project deliverables are met according to specifications and timeframes. - Compile and present relevant MIS to the Group CISO on a periodic basis for the existing systems and compare the existing functionalities vis-&agrave;-vis the efficiencies to be gained from proposed technologies. - Assist in the overall recruitment of the individual resources in the areas concerned - Continuous Improvement: - Set examples by leading improvement initiatives through cross-functional teams ensuring successes. - Identify and encourage people to adopt practices better than the industry standard. - Continuously encourage and recognise the importance of thinking out-of-the-box within the team. - Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge: - Possess good knowledge and experience in COBIT and ITIL framework. - Detailed understanding of IT systems and secure architecture designs. - Good understanding of suitable solutions for configuration management, service desk, software library etc. - Identify areas for professional development for self and direct reports and take necessary actions - Hold meetings with direct reports and assess their performance. - Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank&rsquo;s security architecture and product portfolio. - Possess a superior knowledge of the GIS structure, its products and related risks together with a good knowledge of operations and related controls. - Identify areas for professional development of self and direct reports and act to enhance professional development of self and others - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Lead and develop the Cyber Security Strategy of the bank in line with the business strategy, regulatory requirement, best practices and ongoing cyber security challenges. - Benchmark and evaluate the performance of the technologies engineered and operated by the GIS Cyber Security Technologies &amp; Services teams to ensure that these are kept fine-tuned and updated with the latest technological developments.- Constantly scanning the market and competitors capabilities and bringing in technology proven in other markets and suggesting them across the group. - Keeping the CISO updated with latest developments in Cyber Security and raising any new cyber security risks to his attention. - Maintain the security architecture blueprints of the bank, liaising with the Enterprise IT architect and GITD Heads to develop and track the plans to achieve compliance. - Help to form the Information Security budget in collaboration with the Group Information Security Officer ensuring that systems under management are licensed and appropriately sized for the environment - Ensure that all the licenses and contracts are maintained and kept updated.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s Degree in Computer Science, Computer Engineering or any related subject.
 </li>
 <li>
 Experience in IT service management of systems Technical Design, Implementation, and Maintenance on wide variety of platform including the main banking platform.
 </li>
 <li>
 At least 15 year&rsquo;s experience in a major bank of which at least 5 years in bank in a managerial capacity in an IT Security engineering or architecture function.
 </li>
 <li>
 Training courses and certifications in application development, database administration, security, and management is a plus. Professional certifications, an ITIL foundation, TOGAF and COBIT is a must - Professional certification such as CISSP, CISM, CISA is preferred.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3667 - Senior Vice President Cyber Security Strategy and Product Management (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 Role Summary
 
 
 The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.
 
 
 SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.
 
 
 SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.
 
 
 Role Description
 
 
 Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations&rsquo; strengths and weakness.
 
 
 Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.
 
 
 Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company&rsquo;s market share as well as to monitor service levels to increase customer retention.
 
 
 Operate within the target departmental Budgets defined in the budget process.
 
 
 Implements and meet KPI&rsquo;s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.
 
 
 Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
 
 
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 
 
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 
 
 Build and strengthen distribution channels and ensure adequate monitoring &amp; oversight on all QNBFS Customer Services delivery channels as well as call center.
 
 
 Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.
 
 
 Developing close relationships with CEO&rsquo;s, CFO&rsquo;s, CIO&rsquo;s and senior management teams across the industry
 
 
 Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.
 
 
 Work with the Trading / Research departments to develop new marketing themes.
 
 
 Travel as needed to meet regional institutions for business building business relationships
 
 
 Resolve customer complaints in a timely and professional manner.
 
 
 Host events and investor road shows for institutional clients to demonstrate product and service offering
 
 
 SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.
 
 
 Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS&rsquo; services/products across local, regional, and global institutions
 
 
 Manage sales force and leverage available delivery channels to meet sales targets.
 
 
 Consolidate and approve the sales targets prepared by the Sales Team
 
 
 Reconcile sales targets against top-down objectives.
 
 
 Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.
 
 
 Timely resolution for any audit tasks or requirements
 
 
 Distribute weekly sales reports to QNBFS CEO and relevant stakeholders
 
 
 Establish performance based incentives for the sales staff. Gather information on competitors&rsquo; offerings.
 
 
 Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.
 
 
 Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.
 
 
 Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank&rsquo;s values and mission.
 
 
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 
 
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 
 
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 
 
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 
 
 Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 
 
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.
 
 
 At least 15 years of relevant experience, preferably within a highly rated international bank.
 
 
 At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.
 
 
 
 Special Required Skills
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organizing, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 <li>
 Knowledge of the market place
 </li>
 <li>
 New business development experience
 </li>
 <li>
 Strong negotiation and deal making skills
 </li>
 <li>
 Knowledge about QE &amp; QFMA regulations is desirable
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3562 - Senior Vice President, Sales

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent is primarily responsible for assist the day-to-day operations of the Projects department for all planned, ongoing, and ad hoc projects. The incumbent will also to assist in rolling out and championing the overall project management methodology, processes, and tools to manage. Assist in the data gathering, validation and input for projects. Support in the preparation of management information reports on all planned and ongoing projects.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Seek ways to maximize revenue through better PMO practices and data driven insights. Manage and achieve revenue goals set for projects.
 
 
 </li>
 </ul>
 - Implements KPI&rsquo;s and best practices for Senior Associate IT Project Management -
 
 
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 
 
 <ul>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Maintain relations with the project recipient for progress reporting and project evaluation.
 </li>
 <li>
 Assist the project managers in all project related matters (collection of data, liaison with project managers, preparation of relevant material and information)
 </li>
 <li>
 Assist in preparing training material and rolling out the training on the project management methodology
 </li>
 <li>
 Assist in conducting the training to Project Managers the usage of Project Management tools
 </li>
 <li>
 Support in the preparation of management information reports on all planned and ongoing projects
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Prepare and publish reports against Key Performance Indicators (KPIs) to successfully monitor and track the IT projects
 </li>
 <li>
 Assist in the maintenance of an inventory of projects and CAPEX spend incl. all related and necessary documentation and information
 </li>
 <li>
 Assist and support in the development of any new documentation, project control and reporting templates
 </li>
 <li>
 Participate and support in the set up and running of relevant project/ team meetings as and when required
 </li>
 <li>
 Coordinate between various departments within IT to ensure the progress of the ongoing projects.
 </li>
 <li>
 Effectively communicate relevant project/ practice information to superiors and peers.
 </li>
 <li>
 Report project progress and problems to management on a timely basis.
 </li>
 <li>
 Assist in the data gathering, validation and input for project and spend related information
 </li>
 <li>
 Serve as key participant in team and client meetings.
 </li>
 <li>
 Ensure protection and security of project information from any unauthorized access within the overall security policy of the Group.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess a basic understanding of Project Management theory and practice
 </li>
 <li>
 Identify areas for professional development of self and act to enhance professional development.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred
 </li>
 <li>
 At least 8 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Certification in Project Management (PMI).
 </li>
 <li>
 Training courses and certification in systems technology, management and banking.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3685 - Senior Associate Group IT Project Portfolio Management (Qatarization)

Join QNB Group and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.