Urwah Admin

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group&rsquo;s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Transaction Services role.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
 </li>
 <li>
 Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.
 </li>
 <li>
 Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).
 </li>
 <li>
 Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.
 </li>
 <li>
 Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.
 </li>
 <li>
 Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.
 </li>
 <li>
 Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.
 </li>
 <li>
 Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.
 </li>
 <li>
 With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank / banking operations.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 QID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3593 - Senior Associate Transaction Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Teller
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
 </li>
 <li>
 Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
 </li>
 <li>
 Identify suitable opportunities to cross-sell products or services offered to customers.
 </li>
 <li>
 Authorize transactions within the range delegated to the incumbent.
 </li>
 <li>
 Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
 </li>
 <li>
 Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
 </li>
 <li>
 Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Head Teller.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3584 - Teller (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will be responsible for timely attendance to outward and inward remittance investigations related to the Group&rsquo;s retail and corporate clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place to ensure smooth working and minimum escalations due to negligence or non-prioritization.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Investigations role.
 </li>
 <li>
 Perform a daily check on all received queries swift/email to ensure that nothing is left unattended on a particular day.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Provide adequate and efficient remittance processing services to internal customers (viz. QNB domestic branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
 </li>
 <li>
 Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.
 </li>
 <li>
 Constantly strive to reduce the outstanding enquiries related to remittance transactions
 </li>
 <li>
 Ensure all queries received during the day are attended to and that follow up and escalations and done accurately and in a timely manner and that any pending items are identified and promptly attended to on the following day.
 </li>
 <li>
 Ensure that all open Reconciliation items and attended to each day
 </li>
 <li>
 Ensure that all emails are accurately and timely responded to each day with escalations if required
 </li>
 <li>
 Ensure that all transactions done as a result of investigations are properly supported with documents and approvals
 </li>
 <li>
 Maintain adequate documentation on each case with respect to the investigation process in line with the policy/ procedures and pertinent regulatory requirements.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 QID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3440 - Senior Associate Investigations (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 This section&rsquo;s primary responsibility is to manage all the Treasury Operations Control Duties related to Middle Office, Control and documentations. Interest Accruals, amortization of Premium/Discount are accurately done. Monitor the transactions and treasury reports from Risk point of view to make sure there are no processing lapses. Monitor the workflow and make sure all transactions done by Front Office have been accurately processed (Posting, Accounts and Approvals). Monitor Deals, treasury reconciliations, suspense and Sundry accounts, monitor the static data setup in Treasury System and send flags/Alerts to Treasury, Risk and FCD as required. Monitor all aspects of Treasury Related documentation and Islamic deals confirmations
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Assist the EVP-Treasury and Asset Operations, in the annual budgeting and business plan process and the subsequent monitoring thereof.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Vice President Treasury Operations Middle Office role.
 </li>
 <li>
 Control all financial reporting to other departments for all Treasury Products.
 </li>
 <li>
 In addition to monitoring Management of huge investment portfolio of the bank. Monitor about QAR120MIO monthly average income on the portfolio. Ensure accurate recording of Derivative products profit and loss account
 </li>
 <li>
 Supervise all tasks of the treasury Operations unit.
 </li>
 <li>
 Control all financial reporting to other departments for all Treasury Products
 </li>
 <li>
 In addition to supervising Management of huge investment portfolio of the bank. Ensure accurate recording of Derivative products profit and loss account
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Provide assurance to Management and QCB that capital markets and investments positions are in accordance with QNB&rsquo;s Investment Strategy and QCB limits.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors when required.
 </li>
 <li>
 Build and maintain strong and effective relationship with all other related units to achieve Group&rsquo;s goals.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Ensure Development of a team that understands the process &amp; workflow and can deliver results accurately.
 </li>
 <li>
 Manage the middle office, control and documentation Units.
 </li>
 <li>
 Monitoring Negotiations of ISDAs, GMRAs, Islamic Agreements, and Brokerage Agreements
 </li>
 <li>
 Monitoring the EMTN documentation
 </li>
 <li>
 Ensure that end of month reports are correctly produced and on time and applied in system.
 </li>
 <li>
 Nostro and Counterparty Limits Monitoring
 </li>
 <li>
 Investment Portfolio Limit monitoring
 </li>
 <li>
 Currency Movement monitoring
 </li>
 <li>
 Yield curve monitoring
 </li>
 <li>
 Valuation monitoring
 </li>
 <li>
 Daily monitoring FX P/L for treasury&amp; branches
 </li>
 <li>
 Guide staff when required in responding/ solving any customers or other Banks issues promptly and refer any unavoidable delays directly to higher authorities.
 </li>
 <li>
 Trouble shooting and corrective actions
 </li>
 <li>
 Adhere to Bank policy handling all Capital Market; custodian; Fund Management and Investment Transactions.
 </li>
 <li>
 Make sure all transactions have been properly approve and booked in the system.
 </li>
 <li>
 Interest receipt/payments are accurately and professionally monitored and accounting entries being correctly recorded.
 </li>
 <li>
 Market Price is timely updated in the system for Fair Value exposure of the bank as per Central Bank Policy.
 </li>
 <li>
 Respond to Financial Control queries with regards to variances and P/L and Accruals
 </li>
 <li>
 Handle External and Internal Auditors to their satisfaction
 </li>
 <li>
 Ensure Periodical Reporting to the management and Central Bank as per policy.
 </li>
 <li>
 Supervise Staff: Ensure coordination amongst Section staff and coordination with other sections as Section Head
 </li>
 <li>
 Support International Branches &amp; subsidiaries
 </li>
 <li>
 Responding to FCD queries with relate to P&amp;L variance on any products
 </li>
 <li>
 Monitoring and ensuring correctness of Treasury customer creation and static data setup in Treasury System.
 </li>
 <li>
 Handle the new/amendment in accounting mapping with Equation or BS for Opics accounting entries.
 </li>
 <li>
 Verify and validate the portfolio reconciliation with counterparty as required by ISDA protocols/EMIR and MRUD regulations.
 </li>
 <li>
 Verify and validate the calculations of the Initial Margin, Variation Margin and Margin calls for Repo agreements and under EMIR regulation for IRSs and MRUD regulations for un-cleared derivatives Follow up and update all QNB investments portfolio (Financial reports, holding certificates, Dividends, and right issues)
 </li>
 <li>
 Monitoring of all Islamic transaction along with their relevant schedule exchanges with counter parties.
 </li>
 <li>
 Monitor and ensure correctness for floating deals rate refixings and their cash flow settlement and reconciliation.
 </li>
 <li>
 Reviewing brokerage cost with relate to Islamic deals.
 </li>
 <li>
 Reviewing all the legal documents on EMTN issue before submitting to IPA for settlement purposes.
 </li>
 <li>
 Reviewing of all KYC requirements for on-boarding any new customer for Treasury transactions.
 </li>
 <li>
 Reviewing of ISDA, GMRA, CSA and other novation agreement for treasury transaction.
 </li>
 <li>
 Reviewing of monthly statistics for treasury ops &amp; control area.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess an understanding of Capital Markets, derivatives and Investments types for usage, accounting, balance sheet and off-balance sheet treatment, revaluation methods, liquidity and gapping.
 </li>
 <li>
 Possess an understanding of back office/ treasury systems for static set-up, processing routines, accounting rules, payment instruction, advises and reporting.
 </li>
 <li>
 Set up all department needs with the available system and enhance the existing.
 </li>
 <li>
 Awareness of all new market new regulatory (EMIR, MRUD, etc.)
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s / Master&rsquo;s Degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.
 </li>
 <li>
 At least 15 years of relevant experience, preferably within a highly rated international bank / Treasury Operations Banking and Capital Market with minimum of 7-8 years managerial level.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 ID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Educational Certificates
 </li>
 <li>
 Other
 </li>
 </ul>
</div>

QNB3565 - Senior Vice President Treasury Operations Middle Office

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 Effectively manage the operations team to ensure smooth running of various backend processes like account opening, control and settlement. He is also responsible for liaison with other departments to provide any kind of support that might be required from the operations department to support trade and sales.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholders &amp; Financials
 </li>
 <li>
 Adhere to Departmental Budget.
 </li>
 <li>
 Ensure that declared turnaround time for various processes is adhered.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind QNBFS financial &amp; non-financial performance.
 </li>
 <li>
 Implements KPIs and best practices for AVP Operations.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Approve account-opening forms in the absence of Sr. Manger/Manger-Operations and in case of margin trading accounts.
 </li>
 <li>
 Ensure adherence to back-office policies and procedures and regulatory compliance
 </li>
 <li>
 Oversee and monitor back-office operations.
 </li>
 <li>
 Second password for releasing swift messages (if allowed) and keeper of second keys to record rooms.
 </li>
 <li>
 Manage the implementation operation and settlement, best practices, across all activities of operation / business to promote efficiency in the work process, ultimately resulting in customer satisfaction.
 </li>
 <li>
 Maintain strong and effective relationship with key entities i.e. custodian, counterparties, bank, sub custodian, brokers, auditors to achieve functional goals and objectives
 </li>
 <li>
 Manage, train and motivate operation team to enhance service quality
 </li>
 <li>
 Provide technical expertise and guidance to operation area as and when required for smooth operational function
 </li>
 <li>
 Ensure efficient operation of local shares, fixed income and other QNBFS product and services and its settlement to the highest quality speed and efficiency
 </li>
 <li>
 Managing and performance appraisal of all back-office operations staff.
 </li>
 <li>
 Coordination between QNBFS front and back office.
 </li>
 <li>
 Ensure maintenance of service standards.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Ensure adherence to back-office policies and procedures and regulatory compliance
 </li>
 <li>
 Oversee and monitor back-office operations.
 </li>
 <li>
 Second password for releasing swift messages (if allowed) and keeper of second keys to record rooms.
 </li>
 <li>
 Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify Departments development needs and work with relevant authority to schedule appropriate technical, product and skills training.
 </li>
 <li>
 Ensure Department Employees work in accordance with Company standards, the regulation and ethics.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 At least 10 years of experience in working in a customer service center, with 5 years in a brokerage firm
 </li>
 <li>
 Bachelor's degree University graduate and CA/CPA/ACCA or equivalent
 </li>
 <li>
 Excellent professional record of accomplishment.
 </li>
 <li>
 Knowledge of the marketplace.
 </li>
 <li>
 Computer literate with knowledge of brokerage software&rsquo;s and QE IT requirements
 </li>
 <li>
 Fluent in Arabic &amp; English
 </li>
 <li>
 Well-developed analytical and problem-solving skills
 </li>
 <li>
 Knowledge about QE &amp; QFMA regulations is desirable
 </li>
 <li>
 Exceptional organization and time management skills
 </li>
 <li>
 Ability to work under extreme pressure
 </li>
 <li>
 Ability to prioritize functions to ensure all processes are completed
 </li>
 <li>
 Should have excellent leadership skills
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3263 - Assistant Manager Operations (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Manage and provide consistent, timely and accurate service support to help maintain customer service levels to CB clients
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Corporate Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 Build and maintain strong and effective relationship with the all other related units to achieve the Group&rsquo;s goals/objectives.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 Following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3571 - Manager Corporate Customer Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will work on branch account operations, which is mainly responsible for Accounts/Service of Retail, QNB First, Private Banking, Staff, Treasury and Corporate customers. The incumbent is also responsible to review documentation for account opening documentation for the retail and corporate segment. The incumbent will also be responsible for ensuring all customer signature data base is managed efficiently, to monitor exceptions provide periodic reports to Manager Central Operations and Head of Centralised Operations, proper and timely response to local regulator(s). The incumbent will be responsible for ensuring the adequacy of the opening/ Amendment accounts documentation in compliance with set policies (such as KYC/AML) and procedures and regulatory legal form of business.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Assist in the monitoring and achievement of Key Performance Indicators (KPIs) and SLA&rsquo;s
 </li>
 <li>
 Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Liaise with Relationship Managers in Retail, QNB First, Staff, Treasury and Corporate Banking to ensure that all opening accounts/Amendment/closing/adding signature etc. of the transaction which related to the accounts documents are timely received and timely Completed.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong and effective relationship with all other related departments and units to achieve the Group&rsquo;s goals/objectives.
 </li>
 <li>
 Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Follows procedures in reviewing opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts in the system, ensuring all Forms and other regulatory requirements are being followed.
 </li>
 <li>
 Ensure opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts are received and completed performed within Turnaround time (TAT) per Application Type and Department laid down in the SLAs.
 </li>
 <li>
 Timely communicate the completion of opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts procedures to retail and corporate banking personnel to ensure timely customer service.
 </li>
 <li>
 Review documentation on all new opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts to ensure proper procedures were followed and red flags were properly followed up and approved.
 </li>
 <li>
 Conduct Annual reviews, spot checks and periodic review of all customer files to ensure compliance with procedures and regulatory requirements paying particular care and attention to relevant KYC/AML directives.
 </li>
 <li>
 Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.
 </li>
 <li>
 Make sure to put opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts request in a safe place until shift to offsite storage
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess developing knowledge of developments accounts/Matters related to the bank, rules, relationship
 </li>
 <li>
 Relevant experience in KYC and Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
 </li>
 <li>
 Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing/service.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 No experience required.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable.
 </li>
 <li>
 Good verbal and written communication skills (including report writing) in English (Arabic/French preferred).
 </li>
 <li>
 Ability to follow through with policies/initiatives.
 </li>
 <li>
 Computer skills (MS Office and bank applications).
 </li>
 <li>
 Good problem-solving skills.
 </li>
 <li>
 Planning, organizing and analytical ability.
 </li>
 <li>
 Ability to effectively interact at all levels in the bank and outside contacts.
 </li>
 <li>
 Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing.
 </li>
 <li>
 Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
 </li>
 <li>
 Detail oriented.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of your Passport
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3554 - Associate - Account Operations (Saudization)

Join QNB Group and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.