Urwah Admin

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts.
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify related areas for professional development of self and others.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
 
 
 </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 
 
 <ul>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3648 - Manager Customer Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 Role Summary
 
 
 The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.
 
 
 SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.
 
 
 SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.
 
 
 Role Description
 
 
 Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations&rsquo; strengths and weakness.
 
 
 Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.
 
 
 Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company&rsquo;s market share as well as to monitor service levels to increase customer retention.
 
 
 Operate within the target departmental Budgets defined in the budget process.
 
 
 Implements and meet KPI&rsquo;s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.
 
 
 Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
 
 
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 
 
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 
 
 Build and strengthen distribution channels and ensure adequate monitoring &amp; oversight on all QNBFS Customer Services delivery channels as well as call center.
 
 
 Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.
 
 
 Developing close relationships with CEO&rsquo;s, CFO&rsquo;s, CIO&rsquo;s and senior management teams across the industry
 
 
 Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.
 
 
 Work with the Trading / Research departments to develop new marketing themes.
 
 
 Travel as needed to meet regional institutions for business building business relationships
 
 
 Resolve customer complaints in a timely and professional manner.
 
 
 Host events and investor road shows for institutional clients to demonstrate product and service offering
 
 
 SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.
 
 
 Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS&rsquo; services/products across local, regional, and global institutions
 
 
 Manage sales force and leverage available delivery channels to meet sales targets.
 
 
 Consolidate and approve the sales targets prepared by the Sales Team
 
 
 Reconcile sales targets against top-down objectives.
 
 
 Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.
 
 
 Timely resolution for any audit tasks or requirements
 
 
 Distribute weekly sales reports to QNBFS CEO and relevant stakeholders
 
 
 Establish performance based incentives for the sales staff. Gather information on competitors&rsquo; offerings.
 
 
 Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.
 
 
 Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.
 
 
 Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank&rsquo;s values and mission.
 
 
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 
 
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 
 
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 
 
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 
 
 Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 
 
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.
 
 
 At least 15 years of relevant experience, preferably within a highly rated international bank.
 
 
 At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.
 
 
 
 Special Required Skills
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organizing, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 <li>
 Knowledge of the market place
 </li>
 <li>
 New business development experience
 </li>
 <li>
 Strong negotiation and deal making skills
 </li>
 <li>
 Knowledge about QE &amp; QFMA regulations is desirable
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3562 - Senior Vice President, Sales

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for assisting in providing tax compliance and related advisory services linked to the internal aspects of policies, procedures, systems and controls and to act in a pro-active manner toward any regulatory changes in the banking industry and facts, for both local and international environments. Moreover, he/she will be responsible for all tax compliance coordination role on QNB overseas branches and subsidiaries and support them in different tax related projects to satisfy the regulatory requirements and meet the reporting needs according to the fixed deadlines and the due quality.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Responsible for assisting in delivering adequate tax compliance advisory services provided to business related to the policies and procedures along with any legal aspects involving tax matters.
 </li>
 <li>
 Assist in delivering all tax compliance and reporting programs including but not limited to FATCA, CRS, UK FATCA, UK CDOT, OECD Standards.
 </li>
 <li>
 Assist in tracking Tax Compliance Programs-related client documents, monitoring expirations, identifying renewal requirements and working with Client Service to obtain and validate updated documents and records;
 </li>
 <li>
 Assist in the problem solving and helpdesk operations related to tax compliance. Implements KPI&rsquo;s and best practices for Senior Associate, Tax Compliance.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Liaise with the relevant bodies/entities on a continuous basis, to resolve the queries/ respond to issues raised by them.
 </li>
 <li>
 Answer the different enquiries from the correspondent banks related to tax compliance
 </li>
 <li>
 Work closely with Corporate, Treasury and Syndication team to satisfy all tax related requirements before entering new deal
 </li>
 <li>
 Assist in providing training and technical assistance to concerned staff to enhance their capacity to strategically plan the Bank oversight, conduct awareness programs.
 </li>
 <li>
 Assist in Maximizing the effectiveness of the tax reporting IT infrastructure and suggest continuous enhancements.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Ensure adequate delivery and feedback on the Group&rsquo;s policies, procedures based on all compliance requirements along with the international best practice.
 </li>
 <li>
 Report the results of compliance advisory efforts of all entities to the Senior Manager Tax Compliance.
 </li>
 <li>
 Report on a regular basis to the Manager/Senior Manager Tax Compliance regarding non- compliance risks, identified breaches and corrective action taken pertaining to the Group&rsquo;s activities, for onward reporting to the Group Board Audit &amp; Compliance Committee.
 </li>
 <li>
 Assist in The implementation of an appropriate system to follow up the tax issues raised against the bank in order to assess their impact and to detect the non-compliance cases that led to such situation.
 </li>
 <li>
 Suggest topics and subjects to be added to the training programs provided by Group Compliance and ensure there are continuously updated and in line with all the new applicable laws, regulations and best practices
 </li>
 <li>
 Assist in the establishment of a mechanism to follow up on all the tax regulatory and instructions changes for all the financial services operations, locally and internationally;
 </li>
 <li>
 Work closely with Information Technology to identify the new tax reporting requirements and reflect them in QNB tax reporting platform
 </li>
 <li>
 Work closely with AML/CTF team to explore capabilities of the AML/CTF framework and IT platform to enhance the customers identification for tax reporting purposes
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Maintain an understanding of all pertinent laws, tax regulations, policies/ procedures and applicable best practices pertaining to the Group&rsquo;s operations/ activities locally and internationally.
 </li>
 <li>
 Provision of inputs on Department&rsquo;s training plan and thereby develop/ enhance the skill sets of Group Compliance personnel and provide them with opportunities for career development. Also, identify areas for professional development of self and other Group Compliance personnel.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Unrestricted access at any time to all information, records, personnel and property in Qatar and overseas (as and when applicable) that is required for the effective discharge of his responsibilities. Shall we refer to subsidiaries,
 </li>
 <li>
 Maintain utmost confidentiality with respect to the information obtained during the day-to-day performance of his duties/ responsibilities.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 Education and Experience Requirements
 
 
 <ul>
 <li>
 Bachelor degree with relevant professional qualifications such as CAMS/CPA/ CCO/ CIA.
 </li>
 <li>
 A minimum of 2 years&rsquo; experience in a major banking institution or in a consultancy firm.
 </li>
 <li>
 In depth knowledge of banking policies/ procedures, regulatory and best practice pronouncements pertaining to tax compliance, Governance and international tax programs
 </li>
 <li>
 Accounting or similar professional qualification is advantageous for some, but not all, roles
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic. Knowledge of additional foreign languages (French) would be desirable.
 </li>
 <li>
 Ability to analyze the impact of changes in the relevant regulations on the Group&rsquo;s compliance risk profile for the Group's operations.
 </li>
 <li>
 Planning, organizing and analytical ability.
 </li>
 <li>
 Personal integrity and self-management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3714 - Senior Associate, Personal Tax Compliance

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will perform Money Market (MM) activities in local currencies in accordance with Group&rsquo;s strategy, risk appetite, regulatory requirements, policies and procedures and the delegated authority.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial: - Complies with approved budgets, policies and procedures in relation to Local Currency MM operations. - Implements KPI&rsquo;s and best practices for Senior Manager, Asset &amp; Liability Management (Local Currency) role. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External): - Assists in building and maintaining strong and effective relationships with all other related units to achieve the Money Market&rsquo;s Desk goals/objectives. - Provides timely and accurate information to the external and internal auditors, the Compliance function and Group Risk as and when required. - To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives
 </li>
 <li>
 Internal (Processes, Products, Regulatory): - Performs activities in accordance with the set MM strategies. - Complies with the department&rsquo;s policies and procedures for conducting buy/ sell deals, maintaining/ collating MIS pertaining to profitability/ revenue, and observing compliance with the applicable limits approved by the Board/ its delegated authorities. - Trades in various money market instruments such as deposits, loans, short-term securities, forward rate agreements and interest rate swaps in approved currencies and with approved counterparties within delegated authority. - Follows up on the timely processing of transactions in coordination with Treasury Operations. - Responds to and log requests for local currency MM transactions, and provide pricing support for major corporate banking departments and branches within the delegated authority. - Prepares daily rate sheets under the direct supervision of the SVP, Asset &amp; Liability Management. - Monitors gap positions within the delegated authority and under the guidance of the SVP, Asset &amp; Liability Management.
 </li>
 <li>
 Learning &amp; Knowledge: - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 </li>
 <li>
 Minimum 8 years experience in active dealing room, preferably in the Gulf
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3642 - Senior Manager Asset and Liability Management - Local Currency (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will be primarily responsible for managing on a day-to-day basis a portfolio of existing and potential corporate customers to meet assigned financial targets of assigned country location. Incumbent is expected to develop and profitably manage banking relationships for business customers within their geographic territory or industry/customer portfolio. This position functions as the primary resource for extension of the full range of bank products and services applicable to the business customer. These will typically include credit and deposit services, as well as international transactions or other specialized services
 
 
 Main Duties
 
 
 <ul>
 <li>
 Play a major role in the implementation of the strategies and plan to achieve all set volume, revenue and profit targets for the Corporate Banking function within the assigned country location and in accordance with QNB&rsquo;s overall corporate budget and strategy.
 </li>
 <li>
 Come up consistently with business ideas to help boost revenues
 </li>
 <li>
 Develop Key Performance Indicators (KPIs) for the purpose of performance monitoring and quality measurement of the Corporate Banking Unit and monitor their achievements on periodic basis.
 </li>
 <li>
 Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and adheres to QNB policies
 </li>
 <li>
 Develop and manage on a day-to-day basis potential corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards.
 </li>
 <li>
 Build and maintain strong and effective relationships with all related functions / units to achieve assigned goals / objectives.
 </li>
 <li>
 Support with appropriate direction of work and duties for the ARM and support with relevant training and support.
 </li>
 <li>
 Responsible for business development and origination as well as credit recommendations in favour of selected local and regional corporations
 </li>
 <li>
 Provide timely and accurate information to the Senior RM &amp; Head of Corporate &amp; Institutional Banking and head office regarding credit and compliance issues in local and regional markets.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong and effective relationship with all other related departments and units to achieve the Group&rsquo;s goals/objectives.
 </li>
 <li>
 Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required
 
 
 </li>
 </ul>
 Education/Skills
 
 
 <ul>
 <li>
 University graduate (Bachelor&rsquo;s degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English. Arabic, French or applicable local language highly desirable.
 </li>
 <li>
 Ideal candidate should possess relevant relationship management experience built on sound credit background, with 10 years additional relevant banking experience
 </li>
 <li>
 Good knowledge of the banking and commercial environment of the country.
 </li>
 <li>
 Ability to solve problems and adopt a hands-on role to meet financial targets.
 </li>
 <li>
 Computer literate able to compose own correspondences/ reports using bank standard applications.
 </li>
 <li>
 Good oral and written communication skills both in local and English language.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of your Passport
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3640 - Assistant Vice President - Corporate Relationship Management (Omanization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.
 </li>
 <li>
 Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
 </li>
 <li>
 Provide training to Customer Care Centre, Branches and DSA&rsquo;s.
 </li>
 <li>
 Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
 </li>
 <li>
 Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
 </li>
 <li>
 Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Responsible for resolving all customer queries related to card issuing or acquiring business.
 </li>
 <li>
 Avoid delay in responding to customers&rsquo; requests/call
 </li>
 <li>
 Carry out mystery shopping on competitor card products.
 </li>
 <li>
 Update comparative pricing structure for all Banks issuing cards in Qatar.
 </li>
 <li>
 Making sure that credit cardholders statements are delivered on time.
 </li>
 <li>
 Resolve the queries related to non-receipt of card statements.
 </li>
 <li>
 Ensure that timely delivery of e-statements for cardholders.
 </li>
 <li>
 Ensure that every cardholder receives SMS service.
 </li>
 <li>
 Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.
 </li>
 <li>
 Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
 </li>
 <li>
 Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
 </li>
 <li>
 Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.
 </li>
 <li>
 Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
 </li>
 <li>
 Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.
 </li>
 <li>
 Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.
 </li>
 <li>
 Monitor performance against the agreed TAT as specified in internal SLAs
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 </li>
 <li>
 OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for security systems, procedures and other guidelines are implemented, and standards fully comply with the requirements to ensure security of both local and international branches. Provides technical and administrative support for security access control systems such as Colour Under Vehicle Scanners, Number Plate Recognition Systems, Automated Booms and Barriers, CCTV, X-ray Screening and Intrusion Alarm.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial): - Implements KPI&rsquo;s and best practices for Technical Projects. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External): - Analyse situations and branches&rsquo; concerns and suggest actions that can help resolve problems. - Use defined internal processes and always strive to meet and exceed service standards. - Understand the international branches&rsquo; difficulties and escalate to Safety &amp; Security management to provide solutions and help them secure the area better. - Report all customer related security incidents and communicate to employees and external customers all security procedures that will be taken to resolve issues. - Resolve security system issues of a routine technical nature. - Conduct Basic fault finding and minor maintenance on security systems. - Works in accordance to the established Policies and Procedures.
 </li>
 <li>
 Internal (Processes, Products, Regulatory: - Monitor, note, report and investigate suspicious persons and situations, security hazards and unusual or illegal activity in international and local QNB premises. - Carry out spot checks on contractor employees working at various international QNB locations, check their security passes to make sure individuals have clearance for presence in the area. - Conduct security checks to ensure security equipment are functional (such as break-in alarms, CCTV monitoring, burglary lock down systems&hellip;etc.). - Supervise routine, scheduled and emergency safety of all equipment &amp; electrical/ mechanical systems which are necessary for efficient QNB operations. - Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences and submit to AVP Technical Projects. - Verify &amp; ensure the record of all security equipment delivered to Branches and monitor the maintenance cost accordingly. - Act as point of contact for international branch related security queries. - Follow up the security policies and procedures in all buildings in the bank, check the security equipment and carry out maintenance. - Provide training to security guards in discharging their duties. - Compile data and statistics for the security monthly report. - Monitor security access control systems to detect any risk or deviances from screening policy/procedure. If deviances are detected, to alarm and activate approved response activities. - Enforce security access &amp; egress control procedures, by allowing only authorized vehicles persons or baggage to enter to, or exit from the QNB Facility. - Maintain Preventive maintenance schedules for security access control systems, to ensure maintenance is performed on schedule. Record and track non &ndash; routine maintenance and routine breakdown maintenance, to minimize downtime - Assist the Technical Projects team to prepare results of data analyses in the form of charts, graphics, statistics, using standard software programs. - Handles a variety of correspondence and documents including records, reports, statistics, etc. pertaining to gate passes.
 </li>
 <li>
 Learning &amp; Knowledge: - Comply with established Security Procedures and ensure adherence to the guidelines set by the AVP Technical Projects. - Create necessary frameworks and systems to enable international &amp; local security team members and individuals to deliver and better assist/ protect customers and employees. - Diverse functional field requiring a working knowledge of office administration, budgetary, training and technical management. - The incumbent shall have proximate knowledge of the Security measures designing to support security systems. - Provide security support to differing geographical locations - each requiring individual and unique security solutions. - Able to handle confidential documents such as commercial information and sensitive security correspondence. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other: - Ensure high standards of confidentiality to safeguard commercially sensitive information. - Understand the integration of Divisional plans and support Departmental plans. - Establish targets and designs systems to fulfil the strategic objectives &amp; Mission of the Bank. - Regular contacts with Corporation personnel, End &ndash; Users and Visitors at various levels, during the screening of vehicles, persons or baggage. - Maintain utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate (Bachelors) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 No experience required, entry level role
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3363 - Associate – Safety (Qatarization)

Join QNB Group and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.