Urwah Admin

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is primarily responsible to implement and document, deliver and support Digital Banking eChannels applications by coding and documenting, unit testing, and maintaining the development of software programs and applications as per the specifications provided by the designated Business analysts using the standard development tools
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Carefully analyze possible software and application program changes to ensure congruence with the Group&rsquo;s long term planning and approved strategy.
 </li>
 <li>
 Design, implement, document and develop applications as per the specified budget and plan.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for E-Channels Services Business Analysis
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Liaise with the concerned business for their information requirements and follow-up as and when required to answer their business needs.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Develop new applications as per user requirements and the plan specified by the designated systems analysts.
 </li>
 <li>
 Correct bugs and errors by making appropriate changes and then retest the program to ensure that the desired results are produced.
 </li>
 <li>
 Conduct trial runs/ perform testing of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
 </li>
 <li>
 Compile and document the program and perform subsequent revisions, inserting comments in the coded instructions so others can understand the program.
 </li>
 <li>
 Perform revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
 </li>
 <li>
 Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
 </li>
 <li>
 Write or contribute to instructions or manuals to guide end users.
 </li>
 <li>
 Investigate whether networks, workstations, the central processing unit of the system, and/or peripheral equipment are responding to a program's instructions.
 </li>
 <li>
 Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language.
 </li>
 <li>
 Perform systems analysis and programming tasks to maintain and control the use of system&rsquo;s software.
 </li>
 <li>
 Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs.
 </li>
 <li>
 Comply with existing standards and policies as set by the Group&rsquo;s management.
 </li>
 <li>
 Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology.
 </li>
 <li>
 Abide by the Policies and Procedures developed for maintaining the Information Security for the Data Centre Operations and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.
 </li>
 <li>
 Fully understand user requirements as provided by the business analysts.
 </li>
 <li>
 Possess knowledge of system design and data dictionary concepts in order to properly develop a workable and comprehensive application.
 </li>
 <li>
 Possess and implement the development life cycle followed with in the Group. - Identify areas for professional development of self and act to enhance professional development.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Required Special Skills
 
 
 
 <ul>
 <li>
 Strong programming skills in the development tools and languages.
 </li>
 <li>
 Strong analytical, problem solving, trouble-shooting and decision-making skills.
 </li>
 <li>
 Ability to identify need for change, adaptable and flexible in anticipating and realizing improvement opportunities.
 </li>
 <li>
 Experience in Agile Development - Experience in working with Digital Banking applications is preferred.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 <li>
 Excellent oral and written communication skills in both English and Arabic (preferable).
 </li>
 <li>
 Possess strong computer software MS Office (Word, Excel and Access) skills.
 </li>
 <li>
 Excellent accounting and reconciliation knowledge in business unit focus (Treasury, Electronic Banking, Trade finance, etc.)
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3637 - Senior Associate - E-Channels Services Business Analysis (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will implement the KYC framework as designed by the KYC Strategy unit and be responsible to embed the adequate processes and controls at Group level to effectively manage the KYC platform on an on-going basis, track and reflect the changes as issued by the relevant and applicable AML/CFT bodies including QCB instructions, Financial Action Task Force (FATF) and Wolfsberg Group, to prevent the Group from being exposed to the risk of legal/ regulatory sanctions and the associated financial/ reputation loss that the Group may incur/ suffer as a result of failure to comply with the relevant AML/ CFT regulations.
 
 
 Main Responsibilities
 
 
 s KYC data and the KYC platform for reporting purposes.
 
 
 <ul>
 <li>
 Assist is Liaising with the regulators and external/internal parties on continuous basis to resolve their queries/
 
 
 </li>
 </ul>
 respond to issues raised by them relating to the Group&rsquo;s AML/ CTF &amp; KYC efforts.
 
 
 <ul>
 <li>
 Coordinate the follow up exercise with different business units for the completeness and update of the KYC data.
 </li>
 <li>
 Assist in handling the correspondent banks enquiries and requests related to the KYC and AML questionnaires.
 </li>
 <li>
 Participate in managing the Vostro accounts due diligence and KYC process with different business and
 
 
 </li>
 </ul>
 operations units.
 
 
 <ul>
 <li>
 Act as KYC data supplier for all AML, Sanctions and Fraud Control units to facilitate their day to day operations
 
 
 </li>
 </ul>
 and investigations.
 
 
 C. Internal(Process, Products, Regulatory)
 
 
 <ul>
 <li>
 Participate and assist in overseeing the KYC activities with the aim of ensuring complete and proper
 
 
 </li>
 </ul>
 implementation of the regulations and related guidelines.
 
 
 <ul>
 <li>
 Assist in the implementation of the KYC related tasks as per the approved annual plan.
 </li>
 <li>
 Enhance the periodic Risk Based Approach mechanism based on the Local and Global KYC associated risk.
 </li>
 <li>
 Monitor the dashboards of the KYC platform for proper follow up and reporting.
 </li>
 <li>
 Working efficiently on the Global KYC platform for Monitoring KYC reviews and Risk Assessment.
 </li>
 <li>
 Performing a sample Quality Control checks of KYC / AML documents in accordance with current procedures.
 </li>
 <li>
 Ensure all the KYC process and documentary requirements are consistent globally but adapted to local rules.
 </li>
 <li>
 Contribute to the implementation and controls for daily processes and update of procedures.
 </li>
 <li>
 Review of the KYC files for new clients and identification of main issues and follow up missing information in line
 
 
 </li>
 </ul>
 with group processes and procedure.
 
 
 <ul>
 <li>
 Contribute in Identifying the main risks in relation with the monitoring of existing clients;
 </li>
 <li>
 Work closely with business units to develop a culture of Compliance within the organization.
 </li>
 <li>
 Support the provision sound compliance advice to the line of business on resolution of issues, and for escalation
 
 
 </li>
 </ul>
 of issues within Compliance and the Supervisory Board.
 
 
 <ul>
 <li>
 Support the coordination of global compliance efforts within line of business.
 </li>
 <li>
 Liaise regularly with clients, compliance, other support functions including internally within the Global Client Onboarding team, due diligence Managers and local Business officers.
 
 
 </li>
 </ul>
 
 D. Learning &amp; Knowledge
 
 
 
 <ul>
 <li>
 Maintain an understanding of all pertinent laws, regulations, policies/ procedures and applicable best practices
 
 
 </li>
 </ul>
 pertaining to the Group&rsquo;s operations/ activities locally and internationally in terms of AML/CFT and KYC.
 
 
 <ul>
 <li>
 Enhance the KYC training material and provide the training as per the annual training plan.
 </li>
 <li>
 Enhance the KYC training material and provide the training as per the annual training plan.
 
 
 </li>
 </ul>
 Managerial Attributes
 
 
 <ul>
 <li>
 Strong Communication skills for Liaison with National Regulators, FIU
 </li>
 <li>
 Evaluation and analysis of client data, transaction data and administration of compliance monitoring and
 
 
 </li>
 </ul>
 compliance on-boarding functions including KYC and CDD
 
 
 
 E. Legal, Regulatory, And Risk Framework Responsibilities
 
 
 
 <ul>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,
 
 
 </li>
 </ul>
 Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control
 
 
 Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 
 
 <ul>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,
 
 
 </li>
 </ul>
 monitor, manage and report risks.
 
 
 <ul>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
 
 
 </li>
 </ul>
 Operational Risk Management requirements.
 
 
 <ul>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete/attend all mandatory training provided by the Bank, attain, and maintain the required levels of
 
 
 </li>
 </ul>
 competence.
 
 
 <ul>
 <li>
 Maintain an excellent understanding of all pertinent AML/CTF laws, regulations, policies/ procedures and
 
 
 </li>
 </ul>
 applicable best practices pertaining to the Group&rsquo;s domestic operations/ activities.
 
 
 <ul>
 <li>
 Prepare and document all the system manuals with regular update.
 
 
 </li>
 </ul>
 Provision of inputs to the Department&rsquo;s training plan and thereby develop/ enhance the skill sets of Group
 
 
 Compliance personnel with respect to AML/ CTF measures/ initiatives and provide them with opportunities for
 
 
 career development. Also, identify areas for professional development of self and other Group Compliance
 
 
 personnel
 
 
 
 F. Other
 
 
 
 <ul>
 <li>
 Unrestricted access at any time to all information, records, personnel and property in Qatar and overseas (as and
 
 
 </li>
 </ul>
 when applicable) that is required for the effective discharge of his responsibilities. Shall we refer to subsidiaries,
 
 
 <ul>
 <li>
 Maintain utmost confidentiality with respect to the information obtained during the day-to-day performance of his
 
 
 </li>
 </ul>
 duties/ responsibilities.
 
 
 <ul>
 <li>
 Evaluation and analysis of client data, transaction data and administration of compliance monitoring and
 
 
 </li>
 </ul>
 compliance on-boarding functions including KYC and CDD.
 
 
 
 Education/Experience Requirements
 
 
 
 Education and Experience Requirements
 
 
 <ul>
 <li>
 Bachelor degree with professional qualifications such as CCO/ CIA/ CPA.
 
 
 </li>
 </ul>
 
 Required Special Skills
 
 
 
 <ul>
 <li>
 Good understanding of the relevant regulatory pronouncements of QNB Group regulators including but not limited
 
 
 </li>
 </ul>
 to QCB, QFMA, QFC, FSA, MIFID, MAS and Banque de France, Federal Swiss Banking Commission regulations
 
 
 and other relevant pronouncements impacting the Group&rsquo;s operations.
 
 
 <ul>
 <li>
 A strong understanding of the requirements of the Money Laundering Regulations and the Joint Money
 
 
 </li>
 </ul>
 Laundering Steering Group Guidance. Strong analytical skills required to organize and analyze multiple, complex
 
 
 data sets. Excellent report writing skills.
 
 
 <ul>
 <li>
 Ability to analyze the impact of changes in the relevant regulations on the Group&rsquo;s compliance risk profile
 
 
 </li>
 </ul>
 pertaining to its operations in so far as KYC activities are concerned.
 
 
 <ul>
 <li>
 In depth knowledge of banking policies/ procedures, regulatory and best practice pronouncements pertaining to
 
 
 </li>
 </ul>
 KYC.
 
 
 <ul>
 <li>
 Strong Microsoft Office skills (e.g., Word, Excel, Outlook). Problem solving and decision making ability.
 </li>
 <li>
 Strong knowledge of banking systems. People Management Skills.
 </li>
 <li>
 Develop networks and relationships with internal and external compliance, financial crimes and sanctions
 
 
 </li>
 </ul>
 professionals.
 
 
 <ul>
 <li>
 Identify appropriate projects and initiatives and participate in those allocated timelines &amp; budgets.
 </li>
 <li>
 Attend and constructively contribute to compliance team meetings and other internal committees/ meetings as
 
 
 </li>
 </ul>
 required from time to time. Promote common compliance standards across all jurisdictions
 
 
 <ul>
 <li>
 Understand the Core Banking System
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3631 - Associate - Customer Compliance

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 Role Summary
 
 
 The incumbent will be responsible for all the social media related publicity of the organization which includes: creating and posting information to build QNB image and reputation and assist in raising the company profile. The incumbent is also responsible for planning social media campaigns and developing partnerships with identified high valued Company customers.
 
 
 Role Description
 
 
 <ul>
 <li>
 Implement the departmental policies and procedures which will set out the principles, methodology and techniques to establish effective presence in Social Media
 </li>
 <li>
 Assist in developing and executing a clearly defined social media strategy which increases the company brand equity and awareness
 </li>
 <li>
 Coordinate with all departments to create regular content which promotes the marketing message or other focused material that advances the company image
 </li>
 <li>
 Ensure that a consistent marketing message is delivered to the social media and the organization&rsquo;s position is strengthened
 </li>
 <li>
 When necessary work in collaboration with other marketing companies and develop unique marketing strategies and partnerships
 </li>
 <li>
 Conduct regular monitoring of the social media and judge the market trend
 </li>
 <li>
 Monitor the competition and be aware of market changes and developments
 </li>
 <li>
 Regularly study the statistics regarding the effectiveness of social media marketing
 </li>
 <li>
 Develop analytics reports and presenting analysis of campaigns and trends to management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business advertising or marketing or related discipline.
 </li>
 <li>
 Minimum of 4 years experience in Marketing and Social Media
 </li>
 <li>
 Good oral and written communication skills in English and Arabic (preferred).
 </li>
 <li>
 Demonstrated ability to motivate a team and thoroughly follow up on project plans and project implementations.
 </li>
 <li>
 Ability to follow through with initiatives.
 </li>
 <li>
 Planning, organizing ability.
 </li>
 <li>
 Ability to work with teams from diverse cultural backgrounds.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3543 - Associate, Social Media (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 Graduate Career Opportunities - Fresh Graduate
 
 
 You&rsquo;ve graduated &mdash; now what? It&rsquo;s time to turn potential into impact.
 
 
 At QNB, we&rsquo;re not just offering jobs &mdash; we&rsquo;re opening doors to a future built on purpose, ambition, and growth.
 
 
 As part of our Qatarization Talent Program, we&rsquo;re looking for driven fresh graduates ready to kick-start their journey in the banking world &mdash; and shape the future with us.
 
 
 Why Apply to QNB?
 
 
 Because here, you don&rsquo;t just start a job &mdash; you start a career.
 
 
 We&rsquo;ll equip you with the tools, exposure, and support to learn, lead, and grow in one of the region&rsquo;s most respected financial institutions. From your very first day, you&rsquo;ll be part of something bigger.
 
 
 At QNB, our employees are our greatest asset.
 
 
 
 This Graduate Opportunity Provides
 
 
 
 <ul>
 <li>
 Structured development
 </li>
 <li>
 Exposure to different banking functions
 </li>
 <li>
 A supportive learning environment
 </li>
 <li>
 A platform to make a real impact in Qatar&rsquo;s financial sector
 
 
 </li>
 </ul>
 
 Who We&rsquo;re Looking For
 
 
 
 This opportunity is open to Qatarization candidates who:
 
 
 <ul>
 <li>
 Hold a: Bachelor&rsquo;s degree or higher
 </li>
 <li>
 Fresh Graduates (Maximum of 2 to 3 years of experience will be accepted)
 </li>
 <li>
 Are excited to explore different paths across QNB&rsquo;s wide range of departments
 </li>
 <li>
 Keenness to learn.
 </li>
 <li>
 Oral and written communications skills.
 </li>
 <li>
 Critical thinking and problem solving.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Passport
 </li>
 </ul>
</div>

QNB2667 - Graduate Career Opportunities (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts.
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify related areas for professional development of self and others.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
 
 
 </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 
 
 <ul>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3648 - Manager Customer Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will be responsible for performing accurate and timely Account reconciliation of Nostro within the QNB Group including governance over international branches and subsidiaries, and to ensure all outstanding / unreconciled items are communicated to the concerned area and cleared on a timely basis after proper investigation is conducted. Also will Generate and analyse Balances report for all accounts on a daily basis for Treasury Ops and Dealing room. Any doubtful / fictitious transactions will be reported as per the laid procedures.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Perform daily reconciliation for assigned Nostro &amp; QATCH Accounts to enable timely identification and resolution of outstanding reconciliation items and thereby prevent any losses being incurred by the Group.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate Reconciliation &amp; Account Investigation role.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Various local and international departments/ units within QNB Group, which will be covered by the personnel responsible for the Reconciliation &amp; Account Investigation functions and to whom reports, will be issued stating the areas where improvement is required from an operational/ control perspective.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Ensure the existence of adequate policies/ procedures which define the scope of the control activities and the reporting requirements.
 </li>
 <li>
 Timely conduction of central reconciliations in accordance with laid down procedures to ensure that errors, omissions, duplications and any unexplained items are discovered and corrected timely and the root causes identified to prevent recurrence of such instances in future.
 </li>
 <li>
 Verify &amp; confirm the performance and functional aspects of the Nostro Reconciliation, and Proof Reports.
 </li>
 <li>
 Prepare required reports as per the agreed (KPI) &amp; (KRI) and share/discuss with concerned area in QNB Group.
 </li>
 <li>
 Suggest modifications and/ or identify suitable alternate solutions where necessary in coordination with Senior Manager Reconciliation &amp; Account Investigation.
 </li>
 <li>
 Prepare financial vouchers for reconciliation as per the laid procedures.
 </li>
 <li>
 Support International Branches and Subsidiaries
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess understanding of Banking Operations, Accounting, control and reconciliation tools, techniques and methods.
 </li>
 <li>
 Identify related areas for professional development of self and all direct reports, and act to enhance professional development of self and others.
 </li>
 <li>
 Ensure high standards of confidentiality exist to safeguard important and sensitive information.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 QID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3644 - Associate Reconciliation and Control (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will perform asset management custodian services, maintain asset management records and prepare reports pertaining to asset management activities as per the delegated authority.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Implement KPI&rsquo;s and best practices for Associate Asset Management Administration role.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Provide timely asset management accounting and custodianship services to various stakeholders.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Documentation
 </li>
 <li>
 Maintain asset management documents (e.g. licenses, prospectus, articles of association, reports, records, etc.), ensure they are up to date and update them on the system accordingly.
 </li>
 <li>
 Transfer Agency
 </li>
 <li>
 Book and settle capital stock activity (subscriptions and redemptions) on the respective accounts, issue certificates and maintaining the investor registry as per the delegated authority and QNB&rsquo;s designated asset management role.
 </li>
 <li>
 Fund Administration
 </li>
 <li>
 Record the purchase/sale of investments originated from fund/portfolio managers, based on their written instructions (trade tickets) and when required validate the transactions with brokers/ banks.
 </li>
 <li>
 Book and settle corporate action/income related activity timely and accurately reflecting in accounting/custody these events.
 </li>
 <li>
 Process expense related activity as per the fund/account fee schedule, ensuring the accounts are accruing correctly and the different stakeholders are paid timey and accurately.
 </li>
 <li>
 Update security records timely and accurately.
 </li>
 <li>
 Fund Accounting
 </li>
 <li>
 Calculate the &ldquo;net asset value&rdquo; (NAV) as per each fund/account pricing frequency timely and accurately.
 </li>
 <li>
 Book all required entries to the ledger as per the fund&rsquo;s activity and fund or market deadlines.
 </li>
 <li>
 Perform account/transaction reconciliations &ndash; capital stock, holdings, cash, expense, income, etc.
 
 
 </li>
 </ul>
 &ndash; investigating any discrepancy and working to address the break by posting the required entry, rectifying the incorrect one or liaising with the respective team that needs to take action.
 
 
 <ul>
 <li>
 Reporting &ndash; Assist the team in producing any financial statements or other required reports.
 </li>
 <li>
 Audit &ndash; help produce the required audit documentation - Audit / Reporting / Reconciliation
 </li>
 <li>
 Query Management
 </li>
 <li>
 Ensure inbound queries are answered within 24h from receipt
 </li>
 <li>
 Do a diligent follow up on emails sent to external or internal parties as to obtain the information required to address the reason the query was sent.
 </li>
 <li>
 Escalate emails as needed with your supervisor.
 </li>
 <li>
 Communication
 </li>
 <li>
 Escalate all urgent matters requiring attention to supervisor
 </li>
 <li>
 Assist more junior staff in the completion of their tasks
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Maintain utmost confidentiality.
 </li>
 <li>
 Comply with operational policies and procedures, document retention requirements and set security procedures.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 QID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3645 - Associate Asset Management Administration (Qatarization)

Join QNB Group and explore 26   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.