Qureos Mentor

Qualfon

<div>Overview:
<div><b>
About the Company</b></div><div></div><div><div><br>
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person&rsquo;s life better.</div></div><div></div><div><div><br>
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients</div></div>
Responsibilities:
<div>
Must live in the State of Kentucky**</div><div></div><div><br>
Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Kentucky.</div><div></div><div><b><br>
Hourly pay rate - $14/hr</b></div><div></div><div><b><br>
Our Mission</b></div><div>
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.</div><ul><li>
Further your education and earn a college degree through our Qualfon University program</li><li>
Free access to personal and professional support through the Qualfon care coaches program</li><li>
Medical, dental benefits, vision and life &amp; accident insurance for full-time employees</li><li>
Competitive wages</li><li>
Opportunities to earn additional income through incentives</li><li>
Paid time off</li><li>
Paid Training</li><li>
Employee discounts</li><li>
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission &amp; Values</li><li>
Dialog Direct is dedicated to ensuring all team members have <b>Fun@Work!</b></li></ul><div><b>
What you will be doing:</b></div><ul><li>
Answer incoming calls and assist customers, pharmacies, and doctor offices.</li><li>
Research information in databases to resolve customer service issues</li><li>
Maintain composure in escalated situations</li><li>
Operate accurately and efficiently in a fast-paced environment</li><li>
Handle multiple responsibilities at one time</li><li>
100% attendance during training</li></ul>
Qualifications:<br>
<div></div><ul><li>
At least 1 year of Call Center experience preferred.</li><li>
At least 1 year of work at home experience required.</li><li>
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance</li><li>
Excellent verbal, written, and listening skills</li><li>
Professional and articulate voice</li><li>
Ability to multi-task in several computer applications at once while holding a conversation with a customer</li><li>
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude</li><li>
Computer savvy and can resolve minor technical issues with minimal assistance</li><li>
Basic math skills required</li><li>
Ability to problem solve</li><li>
At least 18 years of age or older</li><li>
High School Diploma or GED</li></ul><div></div><div><b><br>
Work at Home Requirements:</b></div><ul><li>
Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted)</li><li>
Operating system &ndash; Windows 11</li><li>
Webcam-Video available</li><li>
The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred</li><li>
CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor</li><li>
Minimum of 128GB storage available.</li><li>
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot</li><li>
Wired provider- No mobile broadband connections allowed</li><li>
Upload speed of 25 Mbps; Download sped of 50 Mbps</li><li>
The Internet service provider (ISP) must be highly stable with 1% or less packet loss</li><li>
Latency under 100ms</li><li>
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved</li><li>
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.</li></ul><div></div><div><br>
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.</div><div></div><div><b><br>
To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/</b></div><div><br>
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.</div><div><br>
Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.</div>
Pay Range: USD $14.00 - USD $14.00 /Hr.</div>

Remote Pharmacy Customer Service Representative (KY)

<div>Overview:
<div><b>
Mission:</b> As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.</div><div></div><div><i><br>
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.</i></div><div></div><div><b><br>
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - </b>https://qualfon.com/join-us/</div>
Responsibilities:
<div><b>
Dimensions of Leadership:</b></div><div></div><div><b><br>
1. Mentor: </b>Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.</div><div></div><div><b><br>
o Coaching and Development:</b></div><ul><li>
Provide ongoing coaching and guidance to contact center agents for excellence.</li><li>
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.</li><li>
Assist team members in discovering their total vocation and support their growth.</li><li>
Create a positive learning environment, providing regular feedback and facilitating ongoing skill development.</li></ul><div>
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with respect, and uphold ethical standards while also complying with the laws of each country, state, or region where Qualfon operates.</div><div></div><div><b><br>
2. Manager: </b>Make sure that we meet our responsibilities and deliver results to the best of our abilities.</div><div></div><div><b><br>
o Client and Internal KPIs:</b></div><ul><li>
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.</li><li>
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team&rsquo;s performance.</li><li>
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.</li><li>
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.</li></ul><div>
Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.</div><div></div><div><b><br>
3. Messenger: </b>Represent Qualfon in a professional manner. Work to create a positive environment.</div><div></div><div><b><br>
o Communication and Team Building:</b></div><ul><li>
Communicate clearly across all channels and platforms.</li><li>
Conduct regular team meetings and huddles for center updates.</li><li>
Provide timely KPI updates and coaching logs.</li><li>
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.</li><li>
Represent your team's needs and successes to senior management.</li></ul><div>
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.</div>
Qualifications:
<ul><li>High School Diploma (required); college degree or some college coursework (preferred).</li><li>
Excellent communication skills, both written and verbal.</li><li>
Proficiency in computer literacy.</li><li>
Analytical and logical thinking abilities.</li><li>
Strong planning and organizational skills.</li><li>
At least 2 years of team leadership experience in a contact center setting is required.</li></ul></div>

Onsite Call Center Supervisor

Join Qualfon and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Qualfon

About Company

Remote Pharmacy Customer Service Representative (KY)

Onsite Call Center Supervisor