Abrar Admin

QUALITECH COMPUTERS

Job Overview We are seeking a highly experienced Managed Service Provider (MSP) Engineer to join our growing team. This role is ideal for a seasoned professional who thrives in fast-paced, multi-client environments and has a strong background in Microsoft cloud technologies, RMM platforms, cybersecurity, and end-user support.You will be responsible for managing, maintaining, and supporting a diverse client base, ensuring stability, security, and performance across all environments.Responsibilities<ul><li>Provide advanced technical support across multiple client environments (Tier 2/3)</li><li>SharePoint Online</li><li>OneDrive</li><li>Azure / Entra ID</li><li>Intune (endpoint management &amp; compliance)</li><li>Microsoft Purview (compliance &amp; data governance)</li><li>Administer and monitor RMM platforms for proactive maintenance and alerting</li><li>Perform system deployments, migrations, and upgrades (cloud &amp; hybrid environments)</li><li>Manage backup and disaster recovery solutions (including Dropsuite or similar platforms)</li><li>Respond to and resolve support tickets within SLA guidelines using ticketing systems</li><li>Provide remote troubleshooting and on-site support when required</li><li>Endpoint protection</li><li>Email security</li><li>MFA and identity security</li><li>Vulnerability remediation</li><li>Document processes, configurations, and client environments</li><li>Collaborate with internal team members and escalate issues when necessary</li><li>Participate in on-call rotation as needed</li><li>Manage computer systems including desktop support, server administration (Windows Server), and computer hardware maintenance.</li><li>Configure and maintain network components such as LAN, VPNs, firewalls, DNS, TCP/IP protocols, and wireless solutions like Meraki.</li><li>Utilize tools like SCCM, GPO, Active Directory, BMC Remedy, ServiceNow, Jira for system management and ticketing workflows.</li><li>Support IT infrastructure including network administration, mobile device management, and cloud-based services.</li><li>Assist in security configurations such as firewall rules, VPN access controls, and network segmentation to safeguard client data.</li><li>Collaborate with cross-functional teams to analyze issues using analysis skills and develop effective solutions promptly.</li><li>Document all support activities thoroughly in help desk systems and communicate clearly with clients to ensure high customer satisfaction.</li></ul>Experience<ul><li>5+ years of experience in an MSP or multi-client IT environment</li><li>Microsoft 365 ecosystem (SharePoint, OneDrive, Azure, Intune, Purview)</li><li>RMM tools (ConnectWise, Datto, NinjaOne, or similar)</li><li>PSA/ticketing systems (Atera, ConnectWise Manage, Autotask, etc.)</li><li>Windows Server &amp; desktop environments</li><li>Networking fundamentals (DNS, DHCP, VPNs, firewalls)</li><li>Active Directory &amp; Azure AD</li><li>Proven experience with remote support and troubleshooting</li><li>Experience with backup solutions (Dropsuite or equivalent)</li><li>Strong cybersecurity awareness and implementation experienceProven experience in IT support roles with a focus on desktop support and network administration.</li><li>Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions.</li><li>Hands-on experience troubleshooting computer networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN configurations.</li><li>Familiarity with enterprise tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory management.</li><li>Experience supporting mobile devices and remote access solutions such as VPNs and remote desktop protocols.</li><li>Knowledge of security practices involving firewalls, VPNs, and network security protocols like TCP/IP.</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</li></ul>Pay: From $50,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: Hybrid remote in Staten Island, NY 10306

Managed Services Engineer

Join QUALITECH COMPUTERS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

QUALITECH COMPUTERS

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Managed Services Engineer