Abrar Admin

Quality Air Heating and Cooling, Inc.

<div>Key Responsibilities:<ul><li>
Scheduling &amp; Coordination:<ul><li>
Coordinate and schedule service appointments for technicians based on customer needs and technician availability.</li><li>
Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.</li></ul></li><li>
Customer Interaction:<ul><li>
Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.</li><li>
Gather necessary information from customers to accurately assess service needs.</li></ul></li><li>
Communication &amp; Collaboration:<ul><li>
Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.</li><li>
Work closely with management to optimize service operations and implement best practices.</li></ul></li><li>
Record Keeping:<ul><li>
Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.</li><li>
Prepare and submit reports on service performance and technician productivity.</li></ul></li><li>
Technical Support:<ul><li>
Stay informed about company products and services to effectively communicate solutions to customers.</li></ul></li></ul>
Qualifications:<ul><li>
High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.</li><li>
Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.</li><li>
Strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li>
Ability to successfully work autonomously and in group environments, with minimal supervision.</li><li>
Excellent verbal and written communication skills.</li><li>
Problem-solving skills with a customer-focused mindset.</li></ul>
What We Offer:<ul><li>
Competitive salary and benefits package</li><li>
Opportunities for professional development and training</li><li>
A supportive team environment</li><li>
Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA</li></ul></div>

Service Coordinator / Dispatcher

Join Quality Air Heating and Cooling, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Quality Air Heating and Cooling, Inc.

About Company

Service Coordinator / Dispatcher