Abrar Admin

Quality Pro Services Greenville

Job Title: Customer Service Representative / Dispatcher (HVAC)Location: Quality Pro Services Greenville, NC Employment Type: Full-Time Reports To: General ManagerPosition SummaryWe are seeking a highly organized and customer-focused Customer Service Representative (CSR) / Dispatcher to join our HVAC team. This dual-role position is responsible for managing incoming customer inquiries, scheduling service calls, and efficiently dispatching technicians. The ideal candidate thrives in a fast-paced environment, communicates clearly, and can balance customer satisfaction with operational efficiency.Key ResponsibilitiesCustomer Service Duties:<ul><li>Answer inbound calls, emails, and online service requests in a professional and friendly manner</li><li>Assist customers with scheduling service, maintenance, and installation appointments</li><li>Provide accurate information about services, pricing, and timelines</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain detailed and accurate customer records in the CRM system</li></ul>Dispatching Duties:<ul><li>Schedule and dispatch HVAC technicians based on priority, location, and skill set</li><li>Monitor technician routes and adjust schedules as needed to optimize efficiency</li><li>Communicate job details, updates, and changes to technicians in real time</li><li>Track job progress and ensure timely completion of service calls</li><li>Coordinate emergency and after-hours service requests</li></ul>Qualifications<ul><li>High school diploma or equivalent required; associate degree preferred</li><li>2+ years of customer service or dispatching experience (HVAC or home services preferred)</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational and multitasking abilities</li><li>Proficiency with scheduling/dispatch software and basic computer skills</li><li>Ability to remain calm under pressure and handle high call volumes</li></ul>Preferred Skills<ul><li>Experience in HVAC, plumbing, electrical, or home service industries</li><li>Familiarity with GPS tracking and routing systems</li><li>Strong problem-solving and decision-making skills</li><li>Ability to upsell maintenance plans or additional services</li></ul>Work Environment<ul><li>Office-based role with frequent phone and computer use</li><li>Fast-paced environment, especially during peak seasons (summer/winter)</li><li>May require occasional evening or weekend shifts</li></ul>Compensation &amp; Benefits<ul><li>Competitive hourly wage / salary (based on experience)</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement plan options</li><li>Opportunities for advancement and training</li></ul>How to ApplyPlease submit your resume and a brief cover letter outlining your experience and interest in the role.Pay: $15.00 - $25.00 per hourWork Location: In person

Customer Service Representative/Dispatcher

Join Quality Pro Services Greenville and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Quality Pro Services Greenville

About Company

Customer Service Representative/Dispatcher