Qureos Mentor

Quest Restaurant Management LLC

<ul><li>Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food</li><li>Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers</li><li>Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures</li><li>Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required</li><li>Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times</li><li>Carry plates, glasses and cutlery in a professional, safe way</li><li>Keep service stations tidy and clean at all times</li><li>Ensure that all work is executed in accordance with the prescribed Standard Operating</li><li>Procedures and Policies detailed in the Employee Handbook</li><li>Create and maintain a sound working relationship with all colleagues and personnel</li><li>Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shift</li><li>Ensure all orders are received and processed accurately</li><li>Follow the SOP&rsquo;s provided relating to Service and Telephone Orders</li><li>Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally</li><li>Ensure all payments are received and processed accurately</li><li>Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available</li><li>Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)</li><li>Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times</li><li>To be informative, friendly, communicative and professional with guests</li><li>Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required</li><li>Ensure correct handling of all menu items ready for dine-in or take away, and complete</li><li>Adherence to quality standards</li><li>Ensure all tables are cleared and cleaned as quickly as possible after guests depart</li><li>To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure</li><li>To process the payment of all orders by cash or credit payment (including deliveries)</li><li>Close the POS at the end of the shift and count the collected cash and credit payments</li><li>Prepare the sales summary at the end of the day with all required details (according to the format provided)</li><li>Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips</li><li>Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)</li><li>Secure and arrange the cash float for money exchange</li><li>Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor</li><li>Immediately inform the Branch Manager of any suspicious circumstances or irregularities</li><li>Ensure change and floats are correct</li><li>Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shifts</li><li>To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material</li><li>To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hours</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Waitress/Service Crew (Arabic Speaker)

SENIOR SERVICE TEAM MEMBER RoleTo provide a professional service to all guests, facilitating orders for food and beverages through dine-in, take away and delivery, ensuring all orders are received and placed accurately. To ensure the service area, dine-in area and common areas of the restaurant are always clean, clear from obstacles and ready for customer use and to assist in the general day-today operations of the business as required, promoting the values of the Company and ensuring the highest levels of customer satisfaction.Reporting: Branch Supervisor and Branch Manager Specific Roles and ResponsibilitiesGeneral Service Standards&middot; Be familiar with general industry standards of service of both food and beverages&middot; Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food&middot; Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers&middot; Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures&middot; Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile&middot; Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required&middot; Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times&middot; Carry plates, glasses and cutlery in a professional, safe way&middot; Keep service stations tidy and clean at all times&middot; Ensure that all work is executed in accordance with the prescribed Standard Operating&middot; Procedures and Policies detailed in the Employee Handbook&middot; Create and maintain a sound working relationship with all colleagues and personnel&middot; Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shiftReceipt and Processing of Orders&middot; Ensure all orders are received and processed accurately&middot; Follow the SOP&rsquo;s provided relating to Service and Telephone Orders&middot; Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally&middot; Ensure all payments are received and processed accurately&middot; Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available&middot; Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)&middot; Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times&middot; To be informative, friendly, communicative and professional with guests&middot; Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required&middot; Ensure correct handling of all menu items ready for dine-in or take away, and complete&middot; adherence to quality standards&middot; Ensure all service stations are clear and clean at all times&middot; Ensure all tables are cleared and cleaned as quickly as possible after guests depart&middot; To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure&middot; NEVER to argue, swear, shout or be disrespectful to a guest under any circumstances. If there is an issue you cannot deal with directly or are unsure about then refer the guest to the Branch Manager or SupervisorMarketing and Business Development&middot; To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material&middot; To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hoursPayment and Handling cash&middot; To process the payment of all orders by cash or credit payment (including deliveries)&middot; Close the POS at the end of the shift and count the collected cash and credit payments&middot; Prepare the sales summary at the end of the day with all required details (according to the format provided)&middot; Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips&middot; Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)&middot; Secure and arrange the cash float for money exchange&middot; Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor&middot; Immediately inform the Branch Manager of any suspicious circumstances or irregularities&middot; Ensure change and floats are correct&middot; Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shiftsGeneral Responsibilities&middot; Ensure that the Company Policies and Procedures, as well as respective Standard Operating Procedures are followed and adhered to at all times&middot; Thorough knowledge on various discounts and promotion offers&middot; Receiving the food and other products from various suppliers considering the expiry dates of each products&middot; Tracking orders both manually and through the system&middot; Creating and reporting the daily sales report, daily incidents report and various kitchen checklist reports&middot; Sending the daily or weekly maintenance emails to various stake holders&middot; Controlling and deciding the whole pest controlling process&middot; Documentation of various staffs details, EFST Certificates, etc.&middot; To delegate or assign duties to various other junior team members&middot; To handle the regular municipality, checkup and round ups&middot; To follow proper Procedures and methods to handle power shut down situations&middot; Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook&middot; Follow Company timekeeping procedures with respect to your assigned duty and shift timing&middot; Maintain a good relationship with colleagues, on and off duty, and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)&middot; Attend departmental meetings as requested or required&middot; Attend to any reasonable request of the Branch Manager or Supervisor on duty&middot; Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community&middot; Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergencySelf-Learning &amp; Development&middot; Engage in Training Sessions when required&middot; Develop detailed product knowledge&middot; Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basisKnowledge Management&middot; Ensuring all processes and procedures within the restaurant are captured and are well documented and updated on a regular basis&middot; Ensures all paperwork is kept in meticulous order and correctly executed within the Branch, complying with all management information and reporting requests and in compliance with legal/regulatory standards/requests&middot; Ensures that all documentations are up to date and the team is following and are audited as per the set benchmarks on a regular basisConfidentiality &amp; Ethics&middot; Ensure full compliance with the Company&rsquo;s Confidentiality policy and Third Party Non-Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;&middot; Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person&middot; Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch&middot; Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.Pre-requisites<ul><li>Associate degree in related field</li><li>3-4 years of experience in hotels/restaurants/customer service - preferred</li><li>Proficient with computers and basic programs (Microsoft Office, email)</li><li>Character requirements</li></ul>- Pleasing Personality: Positive, Energetic, Motivated &amp; Optimistic- Ability to prioritise work- Excellent face-to-face and telephone communication skills- Ability to handle significant stress and pressure- Flexible and willing to work long hours- To always conduct themselves in a professional manner- Physically fit and able to stand and walk during the full shiftApply using the link below:https://craftcareers.netlify.appPay: AED4,900.00 - AED5,500.00 per monthWork Location: In person

Senior Waiter

RunnerRoleThe Runner is responsible for ensuring the timely and accurate delivery of food and beverages from the kitchen and bar to guests, supporting smooth service flow within the restaurant. The role plays a key part in maintaining speed, efficiency, and guest satisfaction by assisting the service team and ensuring orders are delivered correctly, professionally, and in line with the restaurant&rsquo;s standards.Reporting to: Head Waiter / Floor ManagerKey ResponsibilitiesFood &amp; Beverage Delivery<ul><li>Collect food and beverages from the kitchen and bar and deliver them promptly to the correct tables.</li><li>Ensure all items are served accurately, neatly presented, and at the correct temperature.</li><li>Verify order details before delivery to avoid mistakes or delays.</li><li>Assist in prioritizing delivery of urgent or time-sensitive orders.</li><li>Support smooth and continuous service flow during busy periods.</li></ul>Guest Service Support<ul><li>Assist Waiters and Assistant Waiters in ensuring guests receive timely and attentive service.</li><li>Ensure guest tables are set correctly and support in maintaining a clean and organized dining area.</li><li>Respond politely to guest requests when approached and direct service queries to the relevant waiter.</li><li>Maintain a professional, friendly, and attentive presence on the floor at all times.</li></ul>Restaurant Operations<ul><li>Support in setting up the restaurant before service, including mise en place, table setup, and station readiness.</li><li>Clear and reset tables efficiently during and after service as required.</li><li>Maintain cleanliness and organization of service stations, pass areas, and dining floor.</li><li>Assist in closing duties, including cleaning, restocking, and organizing service areas.</li></ul>Kitchen &amp; Service Coordination<ul><li>Work closely with kitchen and bar staff to ensure timely order pickup and delivery.</li><li>Communicate effectively regarding order readiness, delays, or special instructions.</li><li>Assist in maintaining smooth coordination between kitchen, bar, and service team.</li><li>Ensure proper handling of food tickets and order slips if applicable.</li></ul>Team Collaboration<ul><li>Support waiters, assistant waiters, and head waiters during peak service periods.</li><li>Assist in maintaining teamwork and efficient service flow across all sections.</li><li>Follow instructions from supervisors promptly and professionally.</li><li>Participate in daily briefings and service preparation meetings.</li></ul>Compliance &amp; Hygiene<ul><li>Follow all food safety, hygiene, HACCP, and health &amp; safety procedures.</li><li>Ensure safe handling of food, beverages, crockery, and glassware at all times.</li><li>Maintain high standards of personal hygiene and grooming.</li><li>Report any spills, hazards, or equipment issues immediately to supervisors.</li></ul>Self-Learning &amp; Development<ul><li>Attend training sessions as required and continuously improve service knowledge.</li><li>Learn restaurant menu items, ingredients, and basic beverage knowledge.</li><li>Demonstrate willingness to grow within the Food &amp; Beverage service team.</li><li>Accept feedback positively and apply improvements in daily work.</li></ul>Pre-requisites<ul><li>Previous experience in Food &amp; Beverage service is preferred but not mandatory.</li><li>Basic understanding of restaurant operations is an advantage.</li><li>Ability to work in a fast-paced environment.</li><li>Good physical stamina and ability to move quickly and efficiently.</li><li>Basic communication skills in English.</li><li>Positive attitude and willingness to learn.</li><li>Awareness of food safety and hygiene standards.</li></ul>Character Requirements<ul><li>Teamwork &amp; collaboration</li><li>Speed and efficiency</li><li>Guest service orientation</li><li>Positive attitude and energy</li><li>Communication skills</li><li>Attention to detail</li><li>Reliability and discipline</li><li>Adaptability under pressure</li><li>Professional grooming and presentation</li></ul>Apply using the link below:https://craftcareers.netlify.appPay: AED1,800.00 - AED2,400.00 per monthWork Location: In person

Runner

Key Requirements:1. Bachelors or Masters degree holder2. Minimum 2 years experience in HR operations in UAE, including recruitment, documentation &amp; filing, visa processing, training alignments etc.3. Excellent Communication Skills (English)4. Must also be Hindi speaking *(Mandatory Requirement)5. Keen to learn and multitasking6. Female candidates preferredLocation : AbuDhabi Immediate joiners ONLY Salary: Up to AED 3500Job Types: Permanent, Full-timePay: Up to AED3,250.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

HR Coordinator

Job Requirement:COMMIS CHEF-IIIRoleTo provide a professional service within the kitchen and restaurant, ensuring a high level of cleanliness throughout, and ensuring that all areas are clean and clear, to the standards of the Company. To ensure the kitchen and preparation areas are always clean, clear from obstacles and ready for use.Reporting: Senior Chef, Kitchen Head, Branch ManagerSpecific Roles and ResponsibilitiesGeneral Standards1. Be familiar with general industry standards2. Provide a professional level of service in the duties of cleaning and tidying the restaurant and work spaces, ensuring that all areas are clean and clear3. Cross-train for kitchen assistant and preparation positions including basic food preparation, whenever possible and following the correct procedures4. Always have a kind, pleasant and helpful attitude and nature, exceed expectations of your team, superiors and guests and always smile5. Ensure kitchen and all preparation areas are clean and clear at all times6. Ensure that there is always sufficient stock of cleaning materials7. Always carry kitchen equipment, utensils, plates, glasses and cutlery in a professional, safe way as instructed by the store management and in line with accepted industry safety standards8. Keep all stations tidy and clean at all times9. Create and maintain a sound working relationship with all personnel10. Report to your direct supervisor prior to leaving your station for break or at the end of the shift11. Be responsible for knowing your shift timings and arriving to work on timeSpecific Duties1. Follow the instructions provided by the Senior Chef on duty, and proceed with all orders provided to you2. To be a holder of a Basic Health and Hygiene Certificate3. Practice excellent personal hygiene4. Ensure all service ware, cutlery, kitchen equipment is cleaned to a high standard and correctly dried and stored for re-use5. Ensure that there is a sufficient amount of service ware available at all times. Do not leave any dishes, cutlery, pots, pans or trays unattended in the washing area for long periods of time6. Wash all items with the correct cleaning products and to a high standard of cleanliness7. Ensure all clean items are properly stacked and stored in the shelving areas provided8. Ensure all kitchen waste is properly placed in the bins provided9. Ensure the bins do not exceed 80% of their capacity &ndash; change them regularly to keep the area clean and clear10. When removing rubbish, ensure that the rubbish bag is properly sealed and carried to the correct disposal are in a timely manner11. Ensure floors are cleaned thoroughly on a daily basis&ndash; remove fridges and clean under and behind all equipment, ensure safety of the equipment and any cabling that may exist12. Ensure the correct cleaning materials are used for cleaning floors13. Ensure that all cleaning equipment is in a good condition and that the mop, water and bucket are clean and hygienic before starting to clean14. Do not use dirty mops or water to clean floors15. Ensure all shelves and their contents are cleaned regularly and are free from dust and dirt at all times16. Ensure no empty or old cans, pots or containers are stored on shelves or storage areas and that all storage items are properly labelled and securely fastened17. Ensure all countertops are clean and clear at all times18. Regularly check all work surfaces and ensure that there is no dirt, food, oil or grime19. Ensure the preparation areas are suitably stocked with sanitary wares and rolls20. Have the ability to produce work in accordance with timeframes which have been set21. Show initiative and seek solutions to minor obstacles from time to time22. Create and maintain a sound working relationship with all preparation personnel23. Comply with Company Policies as set forth in the Employee Handbook24. Report for duty with proper tools, clean uniform, and recommended footwear at the correct time25. Carry out any work as reasonably requested by the Senior Chef, Kitchen Head or Branch ManagerEquipment1. Always handle Company assets and all equipment with utmost care and maintain them in the best working condition2. To follow to SOP&rsquo;s for handling, cleaning and storing equipment3. To report any equipment failures/problems to the Kitchen Head, Branch Manager or Supervisor on duty, as soon as any issue is noticed4. To communicate any maintenance requests to the Kitchen Head, Branch Manager or Supervisor/Dispatcher on duty as soon as possibleGeneral Responsibilities1. Ensure that the Policies and Standards as described in the Employee Handbook are followed and adhered to at all times2. Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook3. Follow Company timekeeping procedures with respect to your assigned duty and shift timing4. Maintain a good relationship with colleagues, on and off duty. and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)5. Attend departmental meetings as requested or required6. Attend to any reasonable request of the Store Manager, Head Chef, Supervisor, or Senior person on duty7. To immediately bring to the attention of the Kitchen Head, Branch Manage or Supervisor details of any issue, accident, complaint or equipment failure8. NEVER to argue, swear, shout or be disrespectful to a guest or colleague under any circumstances If there is an issue you cannot deal with directly or are unsure about then refer the guest to the Store Manager, Supervisor or Head Waiter. If none are available take their contact details and inform them that Management will contact them in due course9. Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community10. Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergencySelf-Learning &amp; Development<ul><li> Engage in Training Sessions when required</li><li> Develop detailed product knowledge</li><li> Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis</li></ul>Confidentiality &amp; Ethics<ul><li> Ensure full compliance with the Company&rsquo;s Confidentiality policy and Third Party Non Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;</li><li> Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person</li><li> Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch</li><li> Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.</li></ul>Pre-requisites<ul><li> Ability to communicate, read and write comfortably in English</li><li> To be comfortable working with others and to maintain a positive, cheerful demeanour</li><li> To create a rapport with customers and colleagues and promote a fun, professional work</li><li>environment</li><li> To uphold and promote the values and objectives of Pizza Di Rocco and promote them at all</li><li>times</li><li> To always conduct themselves in a professional manner</li><li> Physically fit and able to stand and walk during the full shift</li></ul>Age: 18- 30 yearsJob Type: Full-timeJob Types: Full-time, PermanentPay: AED2,000.00 - AED2,750.00 per monthWork Location: In person

Commis Chef III

<ul><li>Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food</li><li>Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers</li><li>Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures</li><li>Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required</li><li>Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times</li><li>Carry plates, glasses and cutlery in a professional, safe way</li><li>Keep service stations tidy and clean at all times</li><li>Ensure that all work is executed in accordance with the prescribed Standard Operating</li><li>Procedures and Policies detailed in the Employee Handbook</li><li>Create and maintain a sound working relationship with all colleagues and personnel</li><li>Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shift</li><li>Ensure all orders are received and processed accurately</li><li>Follow the SOP&rsquo;s provided relating to Service and Telephone Orders</li><li>Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally</li><li>Ensure all payments are received and processed accurately</li><li>Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available</li><li>Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)</li><li>Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times</li><li>To be informative, friendly, communicative and professional with guests</li><li>Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required</li><li>Ensure correct handling of all menu items ready for dine-in or take away, and complete</li><li>Adherence to quality standards</li><li>Ensure all tables are cleared and cleaned as quickly as possible after guests depart</li><li>To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure</li><li>To process the payment of all orders by cash or credit payment (including deliveries)</li><li>Close the POS at the end of the shift and count the collected cash and credit payments</li><li>Prepare the sales summary at the end of the day with all required details (according to the format provided)</li><li>Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips</li><li>Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)</li><li>Secure and arrange the cash float for money exchange</li><li>Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor</li><li>Immediately inform the Branch Manager of any suspicious circumstances or irregularities</li><li>Ensure change and floats are correct</li><li>Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shifts</li><li>To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material</li><li>To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hours</li></ul>Job Type: Full-timePay: Up to AED2,250.00 per monthWork Location: In person

Service Team Member

Join Quest Restaurant Management LLC and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.