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Raas Infotech

Hi.Hope You are doing wellWe have an urgent below position. If you are interested, please share your updated resume with the rate expectation.Title: Data Center / Hands and FeetLocation: Salt City Lake, UT/ OnsiteDuration: Long Term Contract Job Description: Responsibilities: - <ul><li>Experience in manage a team of Deskside support Engineers and Adhering to SLAs</li><li>Experience in Managing Deskside Support Team</li><li>Good Customer Handling Skills and act as Single Point of Contact</li><li>ITIL Processes awareness and adhering to Reporting to the Service Success Manager / Delivery Manager</li><li>Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems</li><li>Troubleshooting technical issues</li><li>Ensuring that the processes are adhered to</li><li>Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup</li><li>Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.</li><li>Tracking work tickets on ITIL based ticketing system like Service Now &amp; Remedy</li><li>Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.</li><li>Performs repairs on computers, laptops, printers and any other authorized peripheral equipment</li><li>Improves and maintains customer and employee satisfaction</li><li>Performing asset inventory activities as needed</li><li>Create documentation for process and procedures</li><li>Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives</li><li>Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.</li></ul>Technical Requirements Required Skills / Qualifications: <ul><li>Strong Microsoft Operating System installation (Win11/MAC) and troubleshooting skills</li><li>Strong Experience in Providing Hands &amp; feet Support for Meeting Room VC Devices, Network and Datacenter Equipment&rsquo;s/Devices</li><li>Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)</li><li>Strong desktop support knowledge including hardware, software, and networking concepts</li><li>Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds</li><li>Good knowledge of MAC OS, IPAD and Android devices</li><li>Knowledge in windows Image build process and SCCM deployments.</li><li>Basic understanding of Audio/Video equipment and conference room setup</li><li>Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations</li><li>Troubleshoot and assist end users with mobile device setup, activations and performance issues.</li><li>Handheld &ndash; Blackberry, Android &amp; IOS support knowledge</li><li>Strong Customer service skills</li><li>Strong written and verbal communication skills</li></ul>Soft Skills <ul><li>Excellent communication and conversation skills (Verbal and Written)</li><li>Good documentation skills</li><li>Good working knowledge of MS OFFICE (Including MS Project and Visio)</li><li>Should have a great customer handling skill</li><li>Able to handle unforeseen situations</li><li>High level of acceptance</li></ul>Other Skills / Experience<ul><li>Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required.</li><li>Excellent trouble-shooting skills</li><li>Must Have experience in Providing smart hands support for Network and Datacenter Equipment</li></ul>Thanks,Raas InfotekJob Type: ContractPay: $25.00 - $35.47 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li></ul>Work Location: On the road

Data Center Technician

Join Raas Infotech and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Raas Infotech

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Data Center Technician