Qureos Mentor

Radisson Hotels Americas

We are looking for a reliable, fun individual to join our team.MUST WORK MID SHIFT ON FRIDAY &amp; SATURDAY! Hotel experience a plus...<ul><li>Answering all phone calls promptly and with a style of professionalism and kindness.</li><li>Providing the guest with an exemplary overall experience from check in to check out.</li><li>Demonstrating a commitment to deliver exceptional guest service.</li><li>Balancing and reconciling the accounts for the day</li><li>Answering calls and inquiries related to booking reservations.</li><li>Help with start up of the breakfast for guest</li><li>Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.</li><li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li><li>Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li><li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li><li>Always maintain professionalism consistent with hotel brand and company expectations.</li><li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li><li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li><li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li><li>Thank departing guests, verify accurate billing, and encourage return visits.</li><li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li><li>Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.</li><li>Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.</li><li>Date stamps, sorts, and racks incoming mail, faxes and messages.</li><li>Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.</li><li>Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.</li><li>Accurately checks out guests and communicates departures with housekeeping staff.</li><li>Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.</li><li>Makes, confirms and cancels reservations via telephone, computer and in writing.</li><li>Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.</li><li>Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.</li><li>Maintains the cleanliness and organization of the hotel lobby and front desk area.</li></ul>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.Job Types: Full-time, Part-timePay: From $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Experience:<ul><li>Hotel experience: 1 year (Preferred)</li></ul>Work Location: In person

Front Desk Agent

Join Radisson Hotels Americas and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Radisson Hotels Americas

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Front Desk Agent