Qureos Mentor

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
JOB SCOPE<ul><li>
To perform and execute back of the house cleaning and sanitation duties and ensuring the highest standards of cleaning, hygiene and sanitation at all times.</li></ul>
DUTIES &amp; RESPONSIBILITIES<ul><li>
To report for duty punctually wearing the correct uniform and name badges at all times</li><li>
Perform duties as assigned by the Stewarding Supervisor, Asst. Chief Steward and the chief Steward</li><li>
Perform general cleaning duties as assigned by the Stewarding Supervisor in accordance established standards of performance and schedules.</li><li>
Ensure the safe, correct and economic use of Stewarding equipment that includes|:</li><li>
Dishwashing Machine</li><li>
Glass washing Machine</li><li>
Pot Washing Machine</li><li>
Floor Cleaning and Maintenance machines</li><li>
Silver Burnishing Machine</li><li>
Transportation Vehicles</li><li>
Clean, wash, polish dishes and other operating equipment in any Food and beverage outlet according to the established hygiene and sanitation standards.</li><li>
Clean, wash pots, pans and other kitchen utensils in accordance with the established hygiene and sanitation standards.</li><li>
Count, sort and prepare operating equipment for Banquet functions.</li><li>
Ensure that all operating and kitchen equipment/utensils are maintained to high standard with minimum breakage.</li><li>
Ensure that all machineries and equipments are clean and sanitized according to the established hygiene and sanitation standard.</li><li>
Carry out other duties and responsibilities as assigned.</li><li>
Clean all service areas and back of the house areas as necessary or as directed by Stewarding Supervisor.</li><li>
Keep all kitchen areas clean, neat, tidy and well organize at all times.</li><li>
Remove food waste and garbage at periodic intervals or as necessary in accordance with the established sanitation standard.</li><li>
Ensure that high standard of personal hygiene and grooming are strictly observed and followed.</li><li>
To ensure that prescribed uniform are worn well pressed and in good state of repair, and ensure that name badges are worn at all times.</li><li>
Security conscious with respect to customers, colleagues, hotel property and welfare. And to report suspicious circumstances to immediate superiors.</li><li>
Ensure the departmental area is maintained in safe, hygienic state and to report any damage to furniture, fittings and equipment to immediate superiors.</li><li>
Communicate positively with colleagues and superiors to ensure effective teamwork and high morale.</li><li>
Attend meetings, briefings and training sessions/courses that may be beneficial to both personal and departmental needs.</li><li>
Maintain good working relationship with colleagues and all other department and sub-sections.</li><li>
Respond to any changes in the departmental function as dictated by the industry, company and Management.</li></ul> 

Qualifications 
QUALIFICATIONS &amp; REQUIREMENTS:<ul><li>
Reading, writing and oral proficiency in the English language</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Steward Attendant

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Raffles Al Areen Palace in Bahrain is seeking a highly motivated and experienced individual to join our team as a GCC Sales Manager. As a luxury resort, we are looking for someone who is passionate about sales and has a proven track record of exceeding targets in the GCC region.
Responsibilities:<ul><li>
Develop and implement a strategic sales plan to drive revenue growth in the GCC market</li><li>
Identify and prospect new business opportunities within the GCC region</li><li>
Build and maintain strong relationships with key accounts and partners</li><li>
Collaborate with the marketing team to develop promotional campaigns and initiatives</li><li>
Monitor market trends and competitor activities to stay ahead of the competition</li><li>
Positively communicate the hotel image to existing and potential customer at all times.</li><li>
Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.</li><li>
Report on trends in the industry and local markets.</li><li>
Maintain a calendar allowing you to meet all established deadlines and planned sales trips.</li><li>
Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.</li><li>
Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.</li><li>
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.</li><li>
Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.</li><li>
Ensure that targets set by the hotel are met consistently.</li><li>
Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.</li><li>
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Marketing, or related field</li><li>
Minimum of 5 years of experience in sales, preferably in the hospitality industry</li><li>
Strong network of contacts within the GCC region</li><li>
Excellent communication and negotiation skills</li><li>
Proven track record of meeting and exceeding sales targets</li><li>
Ability to work independently and as part of a team</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Sales Manager and Sales Executive - GCC Market

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Revenue Analyst supports the hotel&rsquo;s commercial strategy by collecting, analyzing, and interpreting data to optimize pricing, inventory, and distribution. This role assists the Revenue Manager in developing tactical and strategic decisions that maximize revenue across all business segments for Raffles &amp; Doha.
Key Responsibilities<ul><li>
Assist the Revenue Manager in preparing daily, weekly, and monthly revenue reports and performance reviews.</li><li>
Participate in the development and execution of pricing and yield strategies.</li><li>
Contribute to the analysis of market trends, booking patterns, competitor performance, and demand drivers.</li><li>
Maintain and update forecasting models for rooms, F&amp;B, and other revenue streams as requested.</li><li>
Ensure data accuracy across RMS, PMS, GDS, and channel management platforms.</li><li>
Monitor pickup, pace, and segmentation performance, highlighting risks or opportunities to the Revenue Manager.</li><li>
Generate dashboards and insight-driven summaries for senior leadership.</li><li>
Inventory, Pricing &amp; Distribution</li><li>
Manage daily rate loading, restrictions, and inventory controls across all distribution channels, following direction from the Revenue Manager.</li><li>
Conduct rate parity checks to ensure consistency across OTAs and brand channels.</li><li>
Assist in optimizing channel mix and reducing distribution costs.</li><li>
Support the Revenue Manager in the maintenance of all revenue-related systems, including RMS, channel manager, and forecasting tools.</li><li>
Assist with system configuration updates, testing, and troubleshooting.</li><li>
Document processes and maintain standard operating procedures for the department.</li><li>
Work closely with Sales, Marketing, Reservations, and Front Office to ensure alignment with the revenue strategy.</li><li>
Attend commercial meetings and present insights on performance, trends, and forecast updates.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality, Finance, Economics, or a related field</li><li>
Previous experience in revenue management, reservations, data analysis, or hospitality operations preferred</li><li>
Strong analytical skills, with proficiency in Excel and revenue management systems</li><li>
Excellent communication and stakeholder management skills</li><li>
High attention to detail, with the ability to multitask in a fast-paced environment</li></ul></div>

Revenue Analyst

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
The Residences Manager reports to the Hotel Manager and is responsible for the overall operations of the Raffles Residences, including Resident Services, Owner Relations, Housekeeping, Engineering Coordination, Security liaison, and all resident-facing touchpoints. The role includes supervising the residential team, managing day-to-day operations, and maintaining the highest standards of luxury service and brand consistency. The Residences Manager ensures residents and owners receive an exceptional, personalized experience while coordinating closely with the Hotel Manager and other hotel departments.
Key Roles &amp; Responsibilies<ul><li>
Plan, direct, and oversee all residential operations to achieve objectives in Resident Satisfaction, service excellence, asset upkeep, brand consistency, and operational performance.</li><li>
Support the annual budgeting process for the Residences and ensure all operational expenses are within the guidelines set by Accor and Raffles.</li><li>
Manage the Residences budget in coordination with the Hotel Manager and Finance Department, ensuring cost control and efficient resource management.</li><li>
Lead and guide the Residence Services team (Housekeeping, Maintenance, Security, Concierge) to achieve Key Performance Indicators (KPIs), including service quality, response times, and resident engagement.</li><li>
Ensure all resident communications -including check-in/check-out, concierge requests, and updates adhere to Raffles standards and provide a seamless, personalized experience.</li><li>
Coordinate with internal hotel departments to guarantee consistent, high-quality service delivery for all residents.</li><li>
Personally welcome key residents, and VIP guests, ensuring an elevated and bespoke experience.</li><li>
Document all operational issues, resident feedback, and incidents, ensuring thorough follow-up and preventative measures.</li><li>
Maintain a visible presence throughout the Residences, engaging with residents and colleagues, fostering team spirit, and ensuring resident satisfaction.</li><li>
Embody and promote the Raffles brand values, Code of Ethics and culture of service excellence.</li></ul>
Personal Attributes<ul><li>
Strong operational and service acumen with an excellent understanding of luxury branded residences.</li><li>
Acts as a role model in delivering discreet, sophisticated, and highly personalized service.</li><li>
Demonstrated leadership in managing multicultural teams and motivating staff effectively.</li><li>
Excellent organizational and problem-solving skills, with meticulous attention to detail.</li><li>
Ability to analyze operational and financial data to optimize performance and efficiency while maintaining high standards of service.</li><li>
Strong communication, interpersonal, and diplomatic skills for interaction with residents, owners, teams, and vendors.</li><li>
Discretion, confidentiality, and professional integrity.</li><li>
Flexible and adaptable, capable of responding to resident needs and operational challenges at any time.</li></ul> 

Qualifications 
<ul><li>
Fluency in Russian (native or near-native) and excellent command of English</li><li>
Degree in Hospitality Management, Business Administration, or a related field preferred.</li><li>
Minimum 5 years of experience in luxury hospitality, branded residences, serviced residences, or high-end property management, ideally with UHNW clientele.</li><li>
Proven experience managing teams, maintenance and resident services in a luxury environment</li></ul></div>

Residences Manager (Russian Speaker)

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To oversee the full operations of In-Room Dining and the Pool Bar, ensuring alignment with established objectives and delivering the highest standards of service, operational efficiency, and professional management while fostering effective and fair colleague development.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Supports F&amp;B Outlets Manager in efficiently managing the outlets, according to the established standards.</li><li>
Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.</li><li>
Ensure that the outlet cashiering procedures are strictly adhered to.</li><li>
Assist in the revision and updating of the outlet SOPs annually.</li><li>
Motivate, discipline, direct and supervise the work of all employees in In-Room Dining</li><li>
Develop and maintain training programs to ensure a high degree of staff professionalism.</li><li>
Manage day-to-day operations of In-Room Dining and Pool Bar.</li><li>
Handle complaints and make effective service recoveries via. Glitches.</li><li>
Ensure standards are being followed in accordance with F&amp;B policies and procedures.</li><li>
Ensure all employees have full product knowledge and closely monitor performance of the team and suggest effective training.</li><li>
Regularly inspect food &amp; beverage quality.</li><li>
Follow established and proper accounting procedures.</li><li>
Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly. Daily Shift Briefings are mandatory.</li><li>
Conduct daily roll calls and ensure employees adhere to grooming standards.</li><li>
Develop maintenance schedules.</li><li>
Liaise with stewarding on inventory and breakage control.</li><li>
Maintain daily log book maintaining clear and concise information on the operations.</li><li>
Establish guest database with preference records of regular guests.</li><li>
Schedule employees to maintain Hotel&rsquo;s service standards within budgeted labour costs.</li><li>
Assign responsibilities to subordinates and conduct regular performance checks.</li><li>
Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)</li><li>
Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department.</li><li>
Control stock of all equipment in In-Room Dining.</li><li>
Constantly monitor staff's appearance, attitude and degree of professionalism.</li><li>
Suggest ideas and initiate projects to uplift the outlets financial performance.</li><li>
Conduct yearly reviews based on the KPI&rsquo;s for the colleagues.</li><li>
Responsible for the admin related tasks of the outlets ie. rosters, payroll process, training scheduling etc.</li><li>
Ensures that LQA, HACCP standards are followed at all times.</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Excellent reading, written and oral proficiency in English.</li><li>
Experienced in all aspects of restaurant service.</li><li>
Must be well-presented and professionally groomed at all times and Lead by Example.</li><li>
Excellent leader and trainer with strong motivational skills.</li><li>
Strong interpersonal skills and attention to detail.</li><li>
High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.</li><li>
Proven organizational skills, able to set and meet deadlines with quality results.</li></ul>
QUALIFICATIONS<ul><li>
Degree in Hotel Restaurant Management or equivalent</li></ul>
EXPERIENCE<ul><li>
Minimum 4 years Hotel experience</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

In-Room Dining Assistant Manager

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION 
To provide housekeeping order taking / telephone service to guests and staff
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Ensure forwarding and receiving of all information pertaining to Housekeeping</li><li>
Receive, record and distribute various reports via Opera Property Management System</li><li>
Receive, record and transmit guest requests accurately</li><li>
Input accurate room status into computer daily and investigate discrepancies</li><li>
Maintain and update administrative data</li><li>
Maintain key control and monitor lost property</li><li>
Maintain working area in a proper state of cleanliness</li><li>
Handle guest complaints, delegate immediately &amp; report to Head Housekeeper</li><li>
Comply with hotel&rsquo;s health, safety and hygiene policies</li><li>
Adhere to personnel grooming and hygiene standards</li><li>
Attend meetings and training sessions as required</li><li>
Has an awareness of all Housekeeping positions including their job functions</li><li>
Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry</li><li>
Ensures smooth handover of daily activities to next shift</li><li>
Maintaining Lost and Found records.</li><li>
Ensuring proper follow up with engg job orders and missing items</li><li>
Incharge of updating departmental notice boards</li></ul>
Occupational Health and Safety (OH&amp;S) Responsibilities<ul><li>
Ensure all OH&amp;S legislation, policies and procedures are adhered to</li><li>
Be familiar with property safety, first aid and fire and emergency procedures</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Excellent reading, writing and oral proficiency in English</li><li>
Familiarity with Housekeeping/Butler duties</li><li>
Good communication and contact skills</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Strong interpersonal skills and attention to detail</li></ul> 
Qualifications 
QUALIFICATIONS<ul><li>
Post Secondary education, preferably with professional qualifications in Secretarial skills.</li></ul>
EXPERIENCE<ul><li>
Minimum 2 - 3 years experience in the Housekeeping department</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Housekeeping Coordinator

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Skilled Carpenter needed for diverse projects, including construction, installation, and repair of structures and fixtures. Requires mastery of hand and power tools, ability to accurately interpret blueprints and technical drawings, strict adherence to safety regulations and building codes, and collaborative teamwork to deliver high-quality workmanship that meets or exceeds client expectations. Must be able to work independently and as part of a team, and have a strong work ethic and a commitment to quality. 
Qualifications 
<ul><li>
Experience as a Finished Carpenter .</li><li>
High school diploma or equivalent preferred.</li><li>
Minimum of three years carpentry experience and or equivalent experience required.</li><li>
Working knowledge of all tools commonly used in carpentry shop required.</li><li>
Ability to read and understand technical literature and blueprints required.</li><li>
Valid Driver&rsquo;s License and a satisfactory driving record required.</li><li>
Material Handling Equipment certification as required.</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Finishing Carpenter

Join Raffles and explore 37   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.