Qureos Mentor

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Greet guests at all times in a friendly and helpful manner</li><li>
Register and room all Raffles Club guest arrivals according to established procedures</li><li>
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system</li><li>
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements</li><li>
Maintains cashier float and ensure accurate daily report of all money received</li><li>
Cashes hotel guests&rsquo; personal and travelers checks and assists with currency exchange</li><li>
Keeps abreast of all modifications to accounting policies and procedures</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be &ldquo;sold&rdquo; on an onward booking to another Raffles property</li><li>
Ensure that guests depart the hotel with a positive impression of the hotel service</li><li>
Perform audit balances and prepare all reports for audit in an orderly fashion</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure that Reception and Lounge work area is clean and in an orderly state at all times</li><li>
Performs related duties and special projects assigned</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Set up for Breakfast, High-Tea &amp; Cocktail Hour &amp; ensure timely replenishment of amenities</li><li>
Forecast weekly stock intake on food and beverage in the lounge</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Good level of engagement with guests</li><li>
Ability to work cohesively as a team with a multi-cultural workforce</li><li>
Excellent communication skills</li><li>
High level of integrity, enthusiasm, dedication, support for continuous improvement</li><li>
Good knowledge of Front Office and F&amp;B Operations</li></ul>
QUALIFICATIONS<ul><li>
Post Secondary school education or Diploma from School for Tourism &amp; Hotel Management
</li></ul>EXPERIENCE<ul><li>
Minimum 1 - 2 years&rsquo; relevant experience in customer service/guest relations</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Raffles Club Agent

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Junior Sous Chef will assist in the oversight of the day‑to‑day kitchen operations, supporting the Sous Chef / Chef de Cuisine in ensuring that all food preparation, production, presentation and service meet the high standards of the Raffles &amp; Fairmont brands. The role demands strong culinary technique, leadership potential, excellent organization and a proactive approach to guest‑centric service, food safety, cost control and team development. 
Key Responsibilities
Kitchen &amp; Production<ul><li>
Support the Sous Chef / Chef de Cuisine in managing the kitchen operations: food preparation, cooking, plating and service</li><li>
Ensure the consistency of all dishes in terms of taste, appearance, portion size and presentation, according to established recipes and brand standards</li><li>
Participate in mise en place, line management, assembly stations and service execution during high volume periods.</li><li>
Monitor and manage ingredient quality, storage, stock rotation, and minimize waste.</li></ul>
Quality, Food Safety &amp; Compliance<ul><li>
Maintain highest standards of hygiene, sanitation and kitchen safety, in compliance with HACCP and local regulations.</li><li>
Conduct regular checks on storage, equipment, food preparation and service to ensure compliance with standards.</li><li>
Ensure proper handling, labeling, and storage of food items, and supervise compliance across shifts.</li></ul>
Team Leadership &amp; Development<ul><li>
Supervise and support the kitchen team (line cooks, prep cooks, commis) during service; ensure smooth operations across shifts.</li><li>
Provide training, guidance and mentorship to junior kitchen staff; assist in schedule management and shift coverage.</li><li>
Assist with recruiting, evaluating performance, and providing feedback to culinary team members.</li></ul>
Operational Efficiency &amp; Cost Control<ul><li>
Help manage inventory levels, placing orders as required, monitoring usage and ensuring value for money.</li><li>
Assist in controlling food cost, portion control, wastage minimization and aligning kitchen operations with budgetary goals.</li><li>
Contribute to the development and implementation of standard operating procedures (SOPs) and best practices for kitchen efficiency.</li></ul>
Creativity &amp; Guest Experience<ul><li>
Collaborate with the culinary leadership team to develop and implement special menus, seasonal dishes, promotions, and themed events.</li><li>
Interact with guests when needed to gather feedback, resolve concerns and enhance their dining experience.</li><li>
Uphold the brand&rsquo;s standards in luxury service, presentation and hospitality experience.</li></ul> 

Qualifications 
<ul><li>
Culinary diploma or equivalent qualification in culinary arts, hotel &amp; restaurant management or related field.</li><li>
Minimum 3 years&rsquo; experience in a professional kitchen environment including at least 1 year in a supervisory or lead position.</li><li>
Experience in luxury hotels, high‑end restaurants or similar premium hospitality settings preferred.</li><li>
Strong culinary foundation: proficiency in a variety of cooking techniques, cuisines, plating/presentation styles and kitchen management.</li><li>
Leadership qualities: ability to motivate, train and direct a team; strong communication and interpersonal skills.</li><li>
Excellent organizational, multitasking and time‑management skills; ability to work under pressure in a fast‑paced environment.</li><li>
Flexible to work varied shifts, including evenings, weekends and holidays.</li><li>
Knowledge of food safety, hygiene standards, health regulations and kitchen operations software/inventory systems is a plus.</li><li>
A positive, proactive attitude with a passion for culinary excellence, creativity and guest satisfaction.</li></ul></div>

Junior Sous Chef

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Read daily events, to acknowledge any VIP&rsquo;s arrivals.</li><li>
Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked</li><li>
Present children's menus when appropriate, and describe specials and alternative cuisine</li><li>
Serve and clear food and beverage items in an unobtrusive and professional manner</li><li>
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li><li>
Carry trays, bus and reset tables with linen, china, glass and silver</li><li>
Ascertain guests&rsquo; satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved</li><li>
Follow cash and credit card procedures according to the guidelines of the accounting department</li><li>
Maintain a clean, neat and orderly restaurant throughout service</li><li>
Polish silver, refill salt, pepper and sugar, creamers, etc</li><li>
Ensure that work station is stocked with appropriate condiments at all times</li><li>
Report any guest comments regarding food and beverage to manager</li><li>
Conscientious handling and maintenance of operating equipment</li><li>
Learn and adhere to safety, sanitation and hygiene policies</li><li>
Maintain good working relationships with colleagues, and all other departments</li><li>
Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features</li><li>
Perform opening/closing side duties as assigned and set all tables according to standards</li><li>
Report to manager any kinds of deviation from set standard and procedures</li><li>
Ensure that all service and storage areas are kept safe and clean</li><li>
Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li><li>
Carry out light cleaning and maintenance of the outlet</li><li>
Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Reading, writing and oral proficiency in the English language</li><li>
Must be well presented and professionally groomed at all times</li><li>
Able to account and handle cash effectively and efficiently</li><li>
Good communication and customer contact skills; good problem resolution skills</li><li>
Basic F&amp;B product knowledge</li><li>
Team player with strong interpersonal skills and attention to detail</li></ul>
EXPERIENCE<ul><li>
Minimum 1-year food and beverage serving experience</li><li>
Previous public contact and/or cashiering experience</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Waiter - In Villa Dinning

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities
Operations &amp; Team Management<ul><li>
Oversee daily spa operations, ensuring compliance with company policies and service standards.</li><li>
Maintain professionalism, appearance, and high-quality service across all spa functions.</li><li>
Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.</li><li>
Promote effective communication within the team and with other departments.</li><li>
Support the implementation of spa and wellness initiatives and ensure smooth execution.</li></ul>
Administrative &amp; Financial Duties<ul><li>
Manage inventory, payroll, and expense control to meet financial goals.</li><li>
Prepare reports on productivity, product consumption, and financial performance.</li><li>
Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.</li></ul>
Guest Experience &amp; Quality Control<ul><li>
Ensure exceptional guest experiences by maintaining facility standards and service quality.</li><li>
Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.</li><li>
Conduct regular quality checks and ensure guest confidentiality at all times.</li><li>
Continuously evaluate service delivery to enhance satisfaction and ratings.</li></ul> 
Qualifications 
Qualifications &amp; Skills<ul><li>
Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.</li><li>
Minimum 3&ndash;5 years of spa experience, including at least 1&ndash;2 years in a supervisory role.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Deep knowledge of spa treatments, techniques, and hygiene standards.</li><li>
Customer-focused mindset with a passion for wellness and service excellence.</li></ul></div>

Head Therapist

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The Assistant Security Manager supports the Security Manager and the Director of Security in ensuring a safe and secure environment for guests, colleagues, contractors, and hotel assets. The role oversees daily security operations, emergency preparedness, risk management, and compliance with local regulations and brand standards, maintaining the service expectations of Raffles and Fairmont.
Key Responsibilities<ul><li>
Assist in managing all day-to-day security operations across both properties</li><li>
Supervise and deploy security personnel effectively across hotel premises</li><li>
Conduct routine patrols and inspections to safeguard property and assets</li><li>
Monitor CCTV systems, access control systems, and other security technologies</li><li>
Ensure smooth coordination between security, front office, engineering, and other departments</li><li>
Assist in developing and implementing security policies, procedures, and emergency response plans</li><li>
Conduct risk assessments and recommend preventive measures</li><li>
Lead investigations into incidents, accidents, or breaches and prepare detailed reports</li><li>
Ensure compliance with Qatar&rsquo;s local laws and safety regulations</li><li>
Coordinate fire drills, evacuation procedures, and crisis response training</li><li>
Act as Duty Manager in emergency situations when required</li><li>
Liaise with local authorities (Police, Civil Defence, Ambulance Services)</li><li>
Train, mentor, and develop the security team</li><li>
Conduct regular briefings and performance evaluations</li><li>
Promote a culture of vigilance, professionalism, and guest-centric security service</li><li>
Ensure VIP protection protocols are implemented when required</li><li>
Maintain discretion and confidentiality in high-profile situations</li><li>
Protect hotel reputation by maintaining high ethical standards</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Security Management, Criminal Justice, or related field preferred.</li><li>
Minimum 5 years of security experience in a luxury hotel and/or resort</li><li>
Prior leadership experience</li><li>
Knowledge of CCTV systems, fire &amp; life safety systems, and access control technologies</li><li>
Strong understanding of local regulations in Qatar</li><li>
Excellent leadership, communication, and report-writing skills</li><li>
Proficiency in English; Due to the nature of the role, Arabic is an advantage</li></ul></div>

Assistant Security Manager

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Develop and implement a strategic sales plan to drive revenue growth in the GCC market</li><li>
Identify and prospect new business opportunities within the GCC region</li><li>
Build and maintain strong relationships with key accounts and partners</li><li>
Collaborate with the marketing team to develop promotional campaigns and initiatives</li><li>
Monitor market trends and competitor activities to stay ahead of the competition</li><li>
Positively communicate the hotel image to existing and potential customer at all times.</li><li>
Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.</li><li>
Report on trends in the industry and local markets.</li><li>
Maintain a calendar allowing you to meet all established deadlines and planned sales trips.</li><li>
Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.</li><li>
Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.</li><li>
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.</li><li>
Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.</li><li>
Ensure that targets set by the hotel are met consistently.</li><li>
Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.</li><li>
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Marketing, or related field</li><li>
Minimum of 5 years of experience in sales, preferably in the hospitality industry</li><li>
Strong network of contacts within the GCC region</li><li>
Excellent communication and negotiation skills</li><li>
Proven track record of meeting and exceeding sales targets</li><li>
Ability to work independently and as part of a team</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Events Manager and Sales Executive

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The Butler Supervisor is responsible for leading and overseeing the butler team to ensure the delivery of exceptional, personalised service in line with the standards of the Raffles brand. This role ensures seamless guest experiences, anticipates guest needs, and maintains the brand&rsquo;s commitment to elegance, discretion, and attention to detail.
Key Responsibilities<ul><li>
Supervise, coach, and mentor the Butler team to maintain luxury service standards</li><li>
Prepare duty rosters, manage staffing levels, and oversee shift operations</li><li>
Conduct performance evaluations and ongoing training sessions</li><li>
Ensure impeccable grooming, etiquette, and professionalism at all times</li><li>
Oversee arrivals, in-suite experiences, and special arrangements</li><li>
Ensure all guest preferences are recorded, updated, and acted upon</li><li>
Personally attend to high-profile guests and long-stay residents when required</li><li>
Handle guest feedback and resolve concerns promptly and discreetly.</li><li>
Monitor daily butler operations to ensure efficiency and service consistency</li><li>
Coordinate closely with Front Office, Housekeeping, Culinary, Concierge, and Security departments</li><li>
Maintain detailed service logs, reports, and guest history records</li><li>
Uphold Raffles&rsquo; signature butler service philosophy</li><li>
Ensure compliance with luxury hospitality standards and company policies</li><li>
Conduct regular audits of in-suite amenities, setups, and service delivery</li><li>
Maintain strict confidentiality and discretion at all times</li><li>
Lead onboarding and training for new butlers</li><li>
Organise service excellence workshops and brand culture sessions</li><li>
Promote continuous improvement and innovation in guest service</li></ul> 

Qualifications 
<ul><li>
Diploma or Degree in Hospitality Management or related field</li><li>
Minimum 3&ndash;5 years of experience in luxury hospitality, with at least 1&ndash;2 years in a supervisory role</li><li>
Strong leadership, interpersonal, and communication skills</li><li>
In-depth knowledge of luxury butler service and VIP protocol</li><li>
Multilingual ability is an advantage</li><li>
High level of discretion, cultural awareness, and attention to detail</li></ul></div>

Butler Supervisor

Join Raffles and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.