Qureos Mentor

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles &amp; Fairmont The Red Sea is seeking a visionary Sustainability Champion to lead our environmental and social responsibility initiatives in Umluj, Saudi Arabia. This role offers an exciting opportunity to drive sustainable practices in a world-class luxury resort destination.<ul><li>
Develop and implement comprehensive sustainability strategies aligned with the organization's goals and industry best practices</li><li>
Lead environmental impact assessments and carbon footprint calculations for the resort's operations</li><li>
Design and oversee waste management, energy efficiency, and water conservation programs</li><li>
Collaborate with various departments to integrate sustainable practices across all aspects of the resort</li><li>
Engage with stakeholders, including guests, employees, and local communities, to promote sustainability awareness and initiatives</li><li>
Manage sustainability-related projects, ensuring timely completion and adherence to budgets</li><li>
Analyze sustainability performance data and prepare reports for management and external stakeholders</li><li>
Stay current with environmental regulations and sustainability trends in the hospitality industry</li><li>
Train and educate staff on sustainability practices and their importance to the organization</li><li>
Represent the resort in sustainability-related forums and industry events</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Environmental Science, Sustainability, or a related field</li><li>
Minimum of 5 years of experience in sustainability or environmental management, preferably in the hospitality industry</li><li>
Professional certifications in sustainability (e.g., LEED AP, WELL AP, or similar)</li><li>
Extensive knowledge of sustainability management systems and best practices in the hospitality industry</li><li>
Proven experience in environmental impact assessment, carbon footprint calculation, and implementing waste management, energy efficiency, and water conservation programs</li><li>
Strong project management skills with the ability to lead cross-functional teams</li><li>
Excellent data analysis and reporting capabilities</li><li>
In-depth understanding of environmental regulations and sustainable tourism principles</li><li>
Outstanding communication and stakeholder engagement skills</li><li>
Innovative thinking and problem-solving abilities</li><li>
Proficiency in sustainability-related software and tools</li><li>
Ability to work effectively in a multicultural environment</li><li>
Willingness to travel and work flexible hours as required</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Sustainability Champion - Raffles & Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description<div> 
1- Administration responsibilities: 
<ul><li>Supervise, ensuring compliance with all hotel policies and procedures; and local and government regulations pertaining to employment practices.</li><li>Coordinates with requisitioning departments in the recruitment of connector following established standards, policies and procedures.</li><li>Analyze hotel manpower requirements and recommends selections and development activities to meet those requirements.</li><li>Coordinates and executes connector&rsquo;s social, athletic and recreational activities.</li><li>Administration of all contract labor</li><li>Community initiatives programs - organizing and participation</li><li>Regular updating of communication channels</li><li>Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management</li></ul>
 
2- People and Culture Responsibilities 
<ul><li>Tracking and follow up due date of probation, labor contract, visa, work permit, etc.</li><li>Make sure all registration for new confirmed connector</li><li>Supervise all issues related to connector benefit</li><li>Ensure that all report are submitted on time to local authority</li><li>Organize hotel connector activities monthly/ quarterly</li></ul>
 
3- Technical Responsibilities 
<ul><li>Checking connector personal file</li><li>Control connector&rsquo;s information in HR system</li></ul>
 
4- Recruitment 
<ul><li>Responsible in interviewing and hiring of employees with the appropriate skills, as needed.</li><li>Establishes and maintains contact with external recruitment sources.</li><li>Oversees/monitors candidate identification and selection process.</li><li>Provides subject matter expertise to heads of department regarding selection procedures.</li><li>Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.</li><li>Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).</li><li>Reviewing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers</li></ul>
 
5- Learning and Development 
<ul><li>Supports a departmental induction program for employees to receive the appropriate new hire training to successfully perform their job.</li><li>Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.</li></ul></div> 
Qualifications 
<ul><li>
Degree or certificate in Hospitality Management/ Human Resources Management or related fields.</li><li>
Experience in hospitality industry and/ or Human Resources is a plus</li><li>
Strong interview. administration and organizational skill</li><li>
Computer skill: Excel, Word, Outlook and PowerPoint</li><li>
Languages: fluent in Arabic and English language (both spoken and written)</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

People & Culture Executive (In charge Recruitment) - Raffles The Red Sea (Saudi National)

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
To provide prompt and courteous F&amp;B service to the Hotel&rsquo;s guests.
Key Roles &amp; Responsibilities<ul><li>
Update the whiteboard daily (AM).</li><li>
Prepare daily cashiering and operational forms.</li><li>
Accurately and efficiently handle and account for cash with integrity, following established accounting procedures.</li><li>
Maintain complete knowledge of menus and wine lists, with up-to-date information on specialties and menu changes.</li><li>
Regularly coordinate with the culinary team regarding item availability.</li><li>
Answer all phone calls promptly and professionally, using the correct greeting.</li><li>
Follow correct order-taking procedures and provide appropriate recommendations to guests.</li><li>
Proactively seize opportunities to upsell IRD food and beverage products.</li><li>
Perform proper cashiering procedures in accordance with Raffles standards.</li><li>
Maintain a clean, neat, and organized order-taker cabin throughout service.</li><li>
Ensure proper preparation of all required operational materials in the order-taker cabin and pantry areas.</li><li>
Report guest comments to the supervisor and complete guest preference forms accordingly.</li><li>
Handle operating equipment conscientiously and maintain the department in a clean and orderly condition.</li><li>
Prepare beverage storeroom requisitions for approval by the IRD Manager.</li><li>
Communicate with internal and external customers in a polite, courteous, and constructive manner.</li><li>
Learn and comply with safety, sanitation, and hygiene policies.</li><li>
Participate in internal training sessions and required meetings.</li><li>
Maintain good working relationships with colleagues and all other departments.</li><li>
Actively promote the services and facilities of Raffles The Palm to guests and hotel partners.</li><li>
Report any deviations from established standards and procedures to the manager.</li><li>
Ensure amenities are sent to guest rooms according to the rooming list and Raffles The Palm standards.</li><li>
Maintain complete knowledge of all food and beverage services, outlets, hotel services, features, and operating hours.</li><li>
Adhere to Raffles The Palm telephone standards.</li><li>
Control and maintain delivery timing in accordance with Raffles The Palm standards.</li></ul> 

Qualifications 
<ul><li>
Average reading, writing, and oral proficiency in English</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Able to account for and handle cash effectively and efficiently</li><li>
Good communication and customer service skills; strong problem-solving abilities</li><li>
Basic food and beverage product knowledge, with a focus on wine</li><li>
Team player with strong interpersonal skills and attention to detail</li><li>
Secondary education completed</li><li>
Minimum of one year of food and beverage service experience</li><li>
Previous experience in public contact and/or cashiering</li></ul></div>

Order Taker

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Income Auditor is responsible for ensuring the accuracy, integrity, and completeness of all hotel revenues. This role safeguards hotel assets by auditing daily revenue transactions, verifying compliance with Accor policies, and ensuring revenues are properly recorded in accordance with accounting standards and brand requirements.
Key Responsibilities<ul><li>
Audit all daily revenue transactions from all operating departments (Rooms, F&amp;B, Spa, Retail, Events, and Other Operating Departments)</li><li>
Verify accuracy of room rates, package inclusions, discounts, allowances, and complimentary rooms</li><li>
Review night audit reports, PMS, POS, and related system interfaces to ensure data integrity</li><li>
Ensure all revenue postings agree with supporting documentation and system reports</li><li>
Prepare and distribute the Daily Revenue Report in a timely and accurate manner</li><li>
Reconcile daily revenue reports with the General Ledger and investigate discrepancies</li><li>
Post daily revenue journal entries and ensure correct account coding</li><li>
Assist with month-end closing activities related to revenue and statistics</li><li>
Ensure adherence to Accor policies, internal control procedures, and audit standards</li><li>
Monitor and report variances, irregularities, or potential revenue leakage</li><li>
Ensure proper authorization and documentation for voids, refunds, rebates, and allowances</li><li>
Support internal and external audits by providing required documentation and explanations</li><li>
Maintain accuracy of PMS, POS, and related financial systems</li><li>
Coordinate with Front Office, F&amp;B, and other departments to resolve discrepancies</li><li>
Assist in testing and implementation of system upgrades or new interfaces when required</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, or related field</li><li>
Minimum 2&ndash;3 years of experience in income auditing or hotel finance, preferably in a luxury hotel or resort</li><li>
Experience with hotel systems such as Opera PMS, MICROS POS, and relevant reporting tools is an advantage</li></ul></div>

Income Auditor

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>
Ensure all members consistently receive all benefits, and repeat guests and other VIP&rsquo;s receive special recognition and service</li><li>
Meet and greet VIP guests personally</li><li>
Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>
Prepare compendiums prior guest arrival and check-into system if necessary</li><li>
Maintain close contact with Airport Concierge for new arrivals and departures</li><li>
Update and maintain repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Send prepared welcome cards and amenities to room prior to guest arrival</li><li>
Attend to special requests by guests</li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Performs related duties and special projects assigned</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Strong written and verbal communication skills in English</li><li>
Able to develop rapport with colleagues and management staff</li><li>
Ability to work cohesively with co-workers as part of a multi-cultural team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li></ul>
QUALIFICATIONS<ul><li>
Degree from School for Tourism &amp; Hotel Management
</li></ul>EXPERIENCE<ul><li>
Minimum 2 years Guest Relations experience preferably in a four or five star hotel</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Guest Relations Officer

<div>Company Description 
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
At Raffles, this journey is guided by a clear philosophy:<ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul> 

Job Description 
We are seeking an accomplished senior leader with a strong passion for luxury hospitality and excellence in Food &amp; Beverage operations. The ideal candidate will bring extensive experience in multi-outlet venue management, demonstrating proven expertise in financial performance, profitability, and operational oversight across restaurants, bars, lounges, and event venues. Exceptional leadership, communication skills, and the ability to drive high-performing teams within a dynamic, luxury brand environment are essential for this role. 
Qualifications 
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
Minimum 8&ndash;10 years of progressive experience in Food &amp; Beverage / Venue management within luxury or upper-upscale hospitality brands, with at least 3&ndash;5 years at Director level or equivalent senior leadership role.</li><li>
Proven expertise in multi-outlet operations, including full operational, financial, and concept oversight of restaurants, bars, lounges, event, and entertainment venues.</li><li>
Strong financial acumen, with demonstrated capability in budgeting, P&amp;L management, revenue optimization, cost control, forecasting, and profitability enhancement.</li><li>
Exceptional leadership and stakeholder management skills, with the ability to lead large, diverse teams, drive talent development, manage performance, and collaborate effectively with senior leadership and brand/operational stakeholders.</li><li>
Bachelor&rsquo;s degree or higher in Hospitality Management, Tourism, Business Administration, or a related field; advanced proficiency in English (written and spoken) is required, with an additional language considered an asset.</li></ul> 

Additional Information 
Privacy Notice for Job Applicants
Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İ&ccedil; Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. 
https://rafflesistanbul.guestservice.app/blank/153/51772</div>

Director of Venues

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description<ul><li> 
Key Roles &amp; Responsibilities:</li></ul><ul><li>
Guest Service &amp; Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.</li><li>
Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.</li><li>
Safety &amp; Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.</li><li>
Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.</li><li>
Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.</li><li>
Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.</li><li>
Sustainability: Adhere to the resort&rsquo;s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.</li><li>
Brand Standards: Uphold Raffles&rsquo; grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.</li></ul> 
Qualifications<ul><li> 
Personal Attributes &amp; Experience:</li></ul><ul><li>
Education: High School Diploma or equivalent; a degree in Hospitality is an asset.</li><li>
Experience: Minimum 1&ndash;2 years of experience in a guest-facing role within a luxury hotel or resort.</li><li>
Licensing: Must possess a valid Saudi Arabian driving license.</li><li>
Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.</li><li>
Attitude: A creative mindset with a passion for guest relations and an eye for detail.</li><li>
Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Buggy Host - Raffles The Red Sea

Join Raffles and explore 28   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.