Qureos Mentor

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
KEY ROLES &amp; RESPONSIBILITIES
Master Revenue &amp; Pricing Strategies<ul><li>
Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.</li><li>
Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.</li></ul>
Maximize Revenue &amp; Conversion<ul><li>
Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.</li><li>
Align reservations with the hotels revenue management strategies to drive optimal performance.</li></ul>
Deliver Bespoke Guest Experiences<ul><li>
Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.</li><li>
Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.</li></ul>
Ensure Seamless Communication &amp; Accuracy<ul><li>
Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.</li><li>
Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.</li></ul>
Optimize Sales &amp; Relationship Management<ul><li>
Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.</li><li>
Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.</li></ul>
Uphold Brand Excellence &amp; Quality Standards<ul><li>
Consistently achieve targeted scores in LQA &amp; IFH Hotel Mystery Shopping audits.</li><li>
Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.</li></ul>
Leverage Advanced Systems &amp; Technology<ul><li>
Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.</li><li>
Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.</li></ul>
Support Strategic Initiatives<ul><li>
Assist the Reservations &amp; Revenue Management leadership with special projects and strategic initiatives.</li><li>
Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Adaptability &amp; Agility</li><li>
Meticulous Attention to Detail</li><li>
Multitasking &amp; Efficiency</li><li>
Organizational Excellence</li><li>
Exceptional Communication &amp; Interpersonal Skills</li><li>
Problem Solving Mindset</li></ul>
QUALIFICATIONS<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred</li><li>
Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Reservations Agent - Arabic Speaker

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The Room Attendant at Raffles &amp; Fairmont Doha is responsible for maintaining the cleanliness, orderliness, and overall appearance of guest rooms to ensure an exceptional guest experience. This role upholds the highest standards of hygiene and presentation consistently aligned with the Raffles &amp; Fairmont brands.
Key Responsibilities:<ul><li>
Clean and prepare guest rooms daily according to hotel standards, including making beds, dusting, vacuuming, and replenishing supplies.</li><li>
Ensure all guest rooms are tidy, fresh, and fully stocked with necessary amenities.</li><li>
Report any maintenance issues, safety hazards, or lost and found items to the Housekeeping Supervisor promptly.</li><li>
Handle guest requests related to housekeeping efficiently and courteously.</li><li>
Follow all health, safety, and hygiene protocols during cleaning procedures.</li><li>
Maintain cleaning equipment and supplies in good condition and notify supervisors of any shortages.</li><li>
Collaborate with other housekeeping team members to maintain smooth operations.</li><li>
Respect guest privacy and confidentiality at all times.</li><li>
Assist with deep cleaning projects and special assignments as needed.</li></ul> 

Qualifications 
<ul><li>
</li><li>
Previous housekeeping or cleaning experience preferred but not mandatory.</li><li>
Attention to detail and a strong commitment to cleanliness and guest satisfaction.</li><li>
Ability to work efficiently and independently while managing time effectively.</li><li>
Physically able to perform cleaning tasks, including bending, lifting, and standing for extended periods.</li><li>
Good communication skills in English.</li><li>
Friendly, professional, and guest-focused attitude.</li><li>
Flexible to work shifts, including weekends and holidays.</li></ul></div>

Room Attendant

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As a Restaurant Manager at Raffles &amp; Fairmont Doha, you will lead the restaurant team to deliver exceptional guest experiences while ensuring operational efficiency and profitability. You will uphold the high standards of our brand, driving team performance, customer satisfaction, and revenue growth.
Key Responsibilities<ul><li>
Operations Management: Oversee daily restaurant operations to ensure smooth and efficient service that meets or exceeds guest expectations.</li><li>
Team Leadership: Recruit, train, motivate, and supervise restaurant staff, fostering a positive and productive work environment.</li><li>
Guest Experience: Ensure consistent delivery of outstanding customer service, promptly handling guest concerns and feedback to guarantee satisfaction.</li><li>
Financial Performance: Manage budgets, control costs, and maximize revenue through effective sales strategies and inventory management.</li><li>
Quality Control: Maintain high standards of food quality, hygiene, and safety in compliance with company policies and local regulations.</li><li>
Collaboration: Work closely with the kitchen, bar, and other hotel departments to ensure seamless service delivery.</li><li>
Reporting: Prepare regular reports on restaurant performance, including sales, labor, and guest feedback.</li><li>
Marketing &amp; Events: Collaborate with marketing and events teams to promote the restaurant and manage special events or promotions.</li><li>
Compliance: Ensure adherence to health, safety, and licensing laws.</li></ul> 

Qualifications 
<ul><li>
Proven experience (2-3 years) as a Restaurant Manager or similar role in luxury hotel/s, resort/s or upscale dining environments.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Solid understanding of financial management and operational best practices.</li><li>
Knowledge of food and beverage trends and health &amp; safety regulations.</li><li>
Fluency in English; additional languages are a plus.</li><li>
Hospitality degree or relevant certification preferred.</li></ul></div>

Restaurant Manager

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.<ul><li>
Greet and direct visitors, ensuring a warm and professional welcome</li><li>
Answer and manage incoming phone calls, emails, and other communications</li><li>
Schedule appointments and maintain calendars for executives and meeting rooms</li><li>
Perform administrative tasks such as data entry, filing, and document preparation</li><li>
Coordinate with other departments to ensure smooth office operations</li><li>
Manage incoming and outgoing mail and packages</li><li>
Maintain a clean and organized reception area</li><li>
Assist with basic office maintenance and supply inventory</li><li>
Support other administrative staff as needed</li><li>
Ensure security protocols are followed by monitoring visitor access</li></ul> 

Qualifications 
<ul><li>
Saudi nationality (as specified for this position)</li><li>
Excellent verbal and written communication skills in both Arabic and English</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>
Strong multitasking abilities and time management skills</li><li>
Customer service orientation with a friendly and professional demeanor</li><li>
High school diploma or equivalent (required)</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Previous experience as a receptionist or front desk agent (preferred)</li><li>
Experience in hospitality or customer service industry (preferred)</li><li>
Ability to work in a fast-paced environment while maintaining attention to detail</li><li>
Excellent organizational skills and ability to prioritize tasks effectively</li><li>
Adaptability and willingness to learn new skills and technologies</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Receptionist / Front Desk Agent (Saudi nationality only)

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our team in Jeddah, Saudi Arabia. As an Outlet Supervisor, you will play a crucial role in ensuring the smooth operation of our food and beverage outlet while delivering exceptional customer service and maintaining high standards of quality.<ul><li>
Lead and supervise the outlet team, ensuring adherence to service standards and company policies</li><li>
Handle guest concerns professionally and efficiently, providing friendly and engaging service</li><li>
Implement and enforce outlet policies, procedures, and service standards</li><li>
Oversee food and beverage preparation, ensuring compliance with safety and sanitation policies</li><li>
Manage inventory levels and coordinate with suppliers to maintain adequate stock</li><li>
Train and mentor team members to foster a collaborative and customer-focused environment</li><li>
Monitor and evaluate team performance, providing constructive feedback and motivation</li><li>
Assist in developing and implementing strategies to improve outlet efficiency and profitability</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Stay updated on industry trends and implement innovative ideas to enhance guest satisfaction</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or a related field</li><li>
Minimum of two years of experience in bar or restaurant operations, preferably in a luxury hotel setting</li><li>
Strong leadership skills with the ability to motivate and inspire team members</li><li>
Excellent customer service skills and a passion for delivering exceptional guest experiences</li><li>
Proficient knowledge of bar operations and food and beverage industry standards</li><li>
Strong working knowledge of POS systems (e.g., Micros) and MS Office applications</li><li>
Experience in inventory management and cost control</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to work efficiently in a fast-paced, high-pressure environment</li><li>
Detail-oriented with strong organizational and multitasking abilities</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Fluency in English; knowledge of Arabic is a plus</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Outlet Supervisor

<div>Company Description 
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles. 
At Raffles, this journey is guided by a clear philosophy:<ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul> 
Job Description 
This job description outlines a hospitality role focused on delivering high-standard guest service, ensuring the proper use and safety of service equipment, and promoting strong teamwork. The employee is expected to communicate effectively, be knowledgeable about products, and manage the service process in line with hotel standards. Attention to hygiene, organization, and professional appearance is also essential at all times. 
Qualifications 
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
Excellent reading, writing and oral proficiency in the English language</li><li>
Ensure guests receive the prompt, courteous and helpful attention they require</li><li>
Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features</li><li>
Complete knowledge of menus and wine lists, and up-to-date information about specialties and menus</li><li>
Ensure that answer phone calls promptly and efficiently, using correct greeting per phone standard</li><li>
arry out correct order-taking procedures with recommendations to the guest as per brand,LQA and Forbes standard.</li><li>
To control &amp; maintain delivery timing within Hotel standard</li></ul> 

Additional Information 
Privacy Notice for Job Applicants
Zorlu Yap&#305; Yat&#305;r&#305;m Anonim &#350;irketi Zorlu Center Otelcilik &#350;ubesi, located at Levaz&#305;m Mah. Vadi Cad. Zorlu Center No:2 &#304;&ccedil; Kap&#305; No: 170 Be&#351;ikta&#351;/&#304;stanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. 
https://rafflesistanbul.guestservice.app/blank/153/51772</div>

Order Taker (In Room Dining)

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Mixologist at Raffles &amp; Fairmont Doha is an expert in the art and science of crafting innovative and exceptional cocktails. This role requires creativity, advanced knowledge of spirits and mixology techniques, and a passion for delivering an outstanding guest experience in a luxury setting. The Mixologist plays a key role in elevating the beverage program and enhancing the overall atmosphere of the bar.
Key Responsibilities:<ul><li>
Create and serve unique, high-quality cocktails and beverages that align with the brand&rsquo;s luxury standards and guest preferences.</li><li>
Develop new cocktail recipes and seasonal drink menus in collaboration with the Bar Manager.</li><li>
Engage guests with expert knowledge about drinks, ingredients, and mixology trends to enhance their experience.</li><li>
Maintain a clean, organized, and well-stocked bar area, ensuring all tools and ingredients are prepared and readily available.</li><li>
Train and mentor bar staff on cocktail preparation, presentation, and customer service.</li><li>
Ensure compliance with health, safety, and hygiene regulations at all times.</li><li>
Manage inventory, monitor stock levels, and assist with ordering supplies to maintain optimal bar operations.</li><li>
Handle guest inquiries, special requests, and feedback with professionalism and enthusiasm.</li><li>
Participate in promotional events and collaborate with marketing teams to highlight the bar&rsquo;s offerings.</li><li>
Stay current with industry trends, new techniques, and innovative mixology practices through ongoing education.</li></ul> 

Qualifications 
<ul><li>
Proven experience as a Mixologist or Senior Bartender, preferably in luxury hotel/s and/or resort/s.</li><li>
Deep knowledge of spirits, liqueurs, cocktail recipes, and mixology techniques.</li><li>
Creativity and passion for crafting innovative drinks.</li><li>
Strong interpersonal and communication skills with a guest-focused approach.</li><li>
Ability to train, motivate, and lead bar team members.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Physically able to stand for long periods and perform bar-related tasks.</li><li>
Fluent in English; additional languages are a plus.</li><li>
Flexibility to work evenings, weekends, and holidays.</li></ul></div>

Mixologist

Join Raffles and explore 34   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.