Qureos Mentor

Raffles

<div>Company Description 
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. 
Job Description 
This key role encompasses a spectrum of responsibilities from arrival, in-house, and departure arrangements. Reporting to the Butler Manager and Front Office manager on duty, the role ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
The Guest Experience Butler will act as the epicenter of the department, orchestrating front-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of guest experience, personalizing interactions in person with the aim to guide guests throughout their stay.
An ambassador of the hotel, he or she will take the lead in ensuring the guest experience during the guest stay journey is well harmonized. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food &amp; beverage, concierge and other touch points.
Duites and Functions:<ul><li>
Consistently exemplifies professional, engaging and friendly service, ensuring the Raffles brand positioning, personality, service culture and values are always personalized.</li><li>
Adhere to global brand Standard Operating Procedure (SOP) and implement Raffles Boston Local Standard Operating Policies and Procedure (LSOP) and Sequence of Service.</li><li>
Responsible for exemplifying the training and compliance to brand, local standards and other third-party audits.</li><li>
Instrumental in the overall guest journey from pre-arrival to post-departure. Handles and customizes pre-arrival, during stay and post-departure communications with both guests and residents.</li><li>
Be a driving force behind guest-centric projects aimed at elevating the guest recognition and experience and finding creative service innovations and solutions.</li><li>
Handling Pre-arrival Communication<ul><li>
Handle Pre-Arrival Communication (7 days) out and consistently monitor new reservations.</li><li>
Focused attention to the Pre-Arrival sequence and Guest Preference Forms. Ability to respond in a timely manner and transpose pertinent information from e-mail and In-Touch to Opera and Alice.</li><li>
Ability to clearly enter Reservation Notes, Alerts, Traces in Opera.</li><li>
Assist the Butler Managers in organizing celebrations of residents&rsquo; special occasions, ensuring all proper traces are set and departments know prior to arrival.</li><li>
Intuitively anticipate, through observation and interactions, residents&rsquo; and guests&rsquo; needs and wants and orchestrates unique Raffles experiences.</li><li>
Monitor Butler Inbox and respond within four (04) hours upon receipt of email.</li></ul></li><li>
Prepare Welcome Card and Amenities
<ul><li>Handle ordering of amenities by entering requests in Alice 48 prior to arrival (2 days in advance); handle Amenity Cost Tracker by overseeing requests made on a day-to-day basis.</li><li>
Handle writing Welcome Cards based on market segmentation<ul><li>
Transient (Z3) &ndash; handwritten cards</li><li>
Transient Returning (Z4) &ndash; handwritten cards</li><li>
VIPs (based on loyalty or grid) &ndash; handwritten cards</li><li>
VIP Group &ndash; handwritten cards</li><li>
Groups &ndash; generic printed</li><li>
Corporate &ndash; no welcome card</li></ul></li></ul></li><li>
Manage Inventory and Procurement
<ul><li>Handle all special purchase (from Guest Preference Form eg. gifts, special requests, flowers, etc.) as well as will liaise with sales/purchasing for entertainment riders; will handle monthly inventory of both butler and front office supplies which is currently not being done (will ensure we do not run out of supplies; will also monitor inventory of received courier or packages for guests.</li><li>
Organize periodic inventory management for butler and front office supplies (eg. room keys, welcome cards, toner, shopping bags, etc).</li><li>
Tasks include organization of office, ordering supplies, promptly answers any resident and guest calls, emails or texts through appropriate software and communicates with respective departments.</li></ul></li><li>
In Stay Services<ul><li>
Maintains an updated log of guest requests and communication during the shift; ensures proper dispatch and handover the Raffles Butlers.</li><li>
Monitor tickets in Alice and ensure tasks are completed within eight (08) minutes.</li><li>
Ensures escalated guest feedback and proper recording of complaints and preferences prior to arrival and creates plans for recovery once they come back on property.</li><li>
Assist in the execution the annual upsell strategy and achieves all goals as set by management and promotes inter-hotel sales and in-house restaurants and facilities.</li><li>
Cooperates closely with the food and beverage and housekeeping management to ensure a seamless dining and personalized experience.</li><li>
Shipping &amp; Courier Service &ndash; handle shipping and courier services including dropping off transactions via Chargeback.</li><li>
Handle Outside Requests &ndash; personal shopper (special requests we receive often such as buying medicine/toiletries, swimming garments, suitcases, etc.); purchase newspaper.</li><li>
Instrumental in the overall guest journey from pre-arrival to post-departure. Handle the pre-arrival, during stay and post-departure communications with residents.</li><li>
Engages and customizes check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents&rsquo; needs and wants.</li><li>
Orchestrates celebrations of residents&rsquo; special occasions, assists with in-suite experiences, resolves residents&rsquo; opportunities that arise, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.</li><li>
Deliver bespoke experiences that are trend setting and work with external partners to deliver experiences that are superlative.</li><li>
Tasks include unpacking, packing, laundry, shoeshine, in-room guest delivery, and in-room dining service, promptly answers any resident calls, texts and emails and communicates with respective departments.</li><li>
Intuitively anticipate, through observation and interactions, residents&rsquo; needs and wants and orchestrates unique Raffles experiences.</li><li>
Consistently engages with guests upon arrival, during their stay and at departure.</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between butlers and residents.</li><li>
Acts as a link for guests with all other areas of the hotel and keeps a good relationship with all departments in the hotel.</li><li>
Ensures escalated guest feedback and proper recording of complaints and preferences.</li><li>
Executes and delivers the annual upsell strategy and achieves all goals as set by management and promotes inter-hotel sales and in-house restaurants and facilities.</li><li>
Cooperates closely with the in-room dining and housekeeping management to ensure a seamless dining and cleaning experience.</li><li>
Addresses any security incidents and escalated guest complaints to the Head Butler and reacts proactively when suitable and appropriate.</li><li>
Be a driving force behind guest-centric projects aimed at elevating the guest recognition and experience and finding creative service innovations and solutions.</li><li>
Attends the training, role plays and developmental sessions.</li><li>
Perform other duties as requested by management.</li></ul></li></ul> 

Qualifications 
Education &amp; Experience<ul><li>
Previous experience in front office, concierge, guest experience is preferred.</li><li>
Strong organizational skills and the ability to maintain performance under high pressure.</li><li>
Excellent communication skills, both written and verbal, including record-keeping and endorsement.</li><li>
Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.</li><li>
Creative and service oriented with keen eye for detail.</li><li>
Results driven, with the ability to demonstrate initiative and work under minimal supervision.</li><li>
Working knowledge of relevant software (Property Manager System, MS Office Suite) - Prior knowledge of specifically Opera, Alice (or other itinerary building software &ndash; ie SpaSoft etc.), and HotSoS is preferred.</li></ul>
Physical Requirements<ul><li>
Long hours sometimes required</li><li>
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li></ul> 

Additional Information 
<ul><li>
Hourly Rate: $25.20 during 90 day probationary period and then $28.00 upon successful completion of probationary period.</li><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family.</li><li>
Excellent Company benefits including medical, dental, vision and life insurance.</li><li>
Personalized development opportunities across Accor's extensive brand portfolio.</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li></ul></div>

Guest Experience Butler

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
We are seeking an innovative and visionary Cluster Graphic Designer Manager to lead the creative design initiatives for Raffles &amp; Fairmont The Red Sea in Umluj, Saudi Arabia. In this pivotal role, you will oversee the graphic design function across our luxury resort cluster, ensuring cohesive brand excellence, visual consistency, and creative innovation across all properties. You will manage a team of talented designers while collaborating with senior leadership to elevate our brand presence in this premier destination.<ul><li>
Lead, mentor, and develop a team of graphic designers, fostering a collaborative and innovative creative environment</li><li>
Establish and maintain visual brand standards and design guidelines across all cluster properties</li><li>
Oversee the creation and execution of design projects including marketing collateral, signage, digital assets, wayfinding, and environmental graphics</li><li>
Develop and implement strategic design solutions that align with luxury hospitality brand positioning and corporate objectives</li><li>
Manage design budgets, timelines, and resource allocation across multiple projects and properties</li><li>
Collaborate with marketing, operations, and senior management to understand business objectives and translate them into compelling visual communications</li><li>
Conduct regular design reviews and provide constructive feedback to ensure quality and brand consistency</li><li>
Stay current with design trends, industry best practices, and emerging technologies in the hospitality sector</li><li>
Coordinate with external vendors, printers, and production partners to ensure quality deliverables</li><li>
Participate in strategic planning sessions to shape the visual identity and creative direction of the cluster</li><li>
Monitor and evaluate team performance, providing coaching and professional development opportunities</li></ul> 

Qualifications 
<ul><li>
Minimum 5+ years of professional graphic design experience with at least 3 years in a leadership or management capacity</li><li>
Demonstrated expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software</li><li>
Strong portfolio showcasing diverse design work, preferably in luxury hospitality or high-end brand environments</li><li>
Proven experience managing and mentoring creative teams</li><li>
Excellent project management skills with the ability to manage multiple projects simultaneously</li><li>
Strong understanding of brand identity, visual communication, and design principles</li><li>
Experience with budget management and resource planning</li><li>
Exceptional communication and presentation skills</li><li>
Proficiency in digital design, print production, and environmental graphics</li><li>
Knowledge of design production processes and printing specifications</li><li>
Preferred: Experience in the luxury hospitality industry or multi-property resort environments</li><li>
Preferred: Familiarity with design management software and project tracking tools</li><li>
Preferred: Experience working in or with Middle Eastern markets</li><li>
Strong problem-solving abilities and creative thinking skill set</li><li>
Collaborative mindset with the ability to work effectively across departments</li><li>
Flexibility and adaptability in a dynamic, fast-paced environment</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Cluster Graphic Designer Manager, Raffles & Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
We are seeking a strategic and visionary Cluster Marketing &amp; Public Relations Manager to lead marketing and communications initiatives for Raffles &amp; Fairmont The Red Sea in Umluj, Saudi Arabia. This is a pivotal leadership role responsible for developing and executing integrated marketing strategies across our luxury hospitality cluster, managing brand positioning, and cultivating strong relationships with media, stakeholders, and key opinion leaders in the region.<ul><li>
Develop and implement comprehensive marketing strategies and campaigns for the Raffles &amp; Fairmont cluster properties, ensuring consistent brand messaging and market positioning</li><li>
Lead all public relations activities, including media relations, press releases, crisis communications, and reputation management across multiple properties</li><li>
Manage and oversee the marketing budget, allocating resources strategically to maximize return on investment and achieve organizational objectives</li><li>
Coordinate marketing initiatives across cluster properties, ensuring alignment with corporate brand guidelines and local market dynamics</li><li>
Create and execute digital marketing campaigns, including social media strategy, content development, and online engagement initiatives</li><li>
Organize and manage high-profile events, product launches, and promotional activities that enhance brand visibility and drive customer engagement</li><li>
Conduct market research and competitive analysis to identify opportunities and inform strategic decision-making</li><li>
Build and maintain relationships with media outlets, influencers, travel agencies, and other key stakeholders in the luxury hospitality sector</li><li>
Monitor and analyze marketing performance metrics, campaign effectiveness, and brand sentiment to optimize future initiatives</li><li>
Collaborate with property management teams, sales, and operations to ensure seamless execution of marketing programs and consistent customer experience</li><li>
Develop and manage crisis communication protocols and respond effectively to potential reputational challenges</li></ul> 

Qualifications 
<ul><li>
5+ years of professional experience in marketing, public relations, or communications roles within luxury hospitality or premium service industries</li><li>
3+ years of experience managing marketing and PR functions at a cluster or multi-property level</li><li>
Proven expertise in developing and executing integrated marketing strategies and brand campaigns</li><li>
Strong proficiency in digital marketing, social media management, and content creation</li><li>
Demonstrated experience in media relations, press management, and public relations strategy</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Strong analytical skills with experience in marketing analytics, performance metrics, and data-driven decision-making</li><li>
Exceptional written and verbal communication skills in English; Arabic language proficiency is highly desirable</li><li>
Experience managing marketing budgets and demonstrating strong financial acumen</li><li>
Knowledge of the luxury hospitality industry, market trends, and consumer behavior in the Middle East region</li><li>
Proficiency with marketing tools, CRM systems, and analytics platforms</li><li>
Strong interpersonal and stakeholder management skills with the ability to collaborate across departments</li><li>
Crisis communication and reputation management experience</li><li>
Event management and experiential marketing background</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Cluster Marketing & Public Relation Manager, Raffles & Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles &amp; Farimont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travellers. 
Job Description 
Operational Supervision &amp; Quality Assurance:<ul><li>
Ensure all spa, fitness, and recreation areas are clean, organized, and fully prepared at all times.</li><li>
Maintain cleanliness of treatment rooms, locker areas, relaxation lounges, gym facilities, and public wellness spaces.</li><li>
Replenish towels, linens, amenities, and supplies in accordance with brand standards and operational needs.</li><li>
Support the setup and reset of treatment rooms and wellness areas before and after guest use.</li><li>
Monitor equipment and facilities, reporting any maintenance issues promptly.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>
Welcome guests to the wellness facilities and provide a warm, professional, and attentive service experience.</li><li>
Assist guests with facility orientation, including locker usage, amenities, and wellness areas.</li><li>
Anticipate guest needs by ensuring availability of towels, refreshments, and amenities.</li><li>
Maintain a calm, clean, and relaxing environment that enhances the overall wellness experience.</li><li>
Respond promptly to guest requests and support service recovery where required.</li></ul>
Team Collaboration &amp; Support:<ul><li>
Support spa therapists, wellness instructors, and supervisors in ensuring smooth daily operations.</li><li>
Assist in preparing for treatments, wellness sessions, and recreational activities.</li><li>
Participate in daily briefings to stay informed of guest movements, priorities, and operational updates.</li><li>
Promote a team culture of cooperation, efficiency, and service excellence.</li></ul>
Coordination &amp; Communication:<ul><li>
Communicate guest needs, preferences, and any concerns to the relevant team members promptly.</li><li>
Coordinate with Spa Reception and other departments to ensure guest readiness and facility availability.</li><li>
Report lost and found items, safety hazards, or irregularities immediately.</li></ul>
Commercial &amp; Financial Support:<ul><li>
Support the promotion of spa services and wellness facilities through positive guest engagement.</li><li>
Maintain awareness of available services, packages, and facility offerings to assist guests effectively.</li><li>
Ensure proper usage and control of supplies to support cost efficiency.</li></ul>
Standards, Safety &amp; Compliance:<ul><li>
Adhere to Raffles &amp; Fairmont grooming, hygiene, and presentation standards at all times.</li><li>
Ensure compliance with health, safety, and sanitation regulations.</li><li>
Maintain cleanliness protocols and infection control standards across all wellness areas.</li><li>
Uphold guest privacy and confidentiality at all times.</li><li>
Support sustainability initiatives and environmentally responsible practices.</li></ul> 

Qualifications 
Qualifications &amp; Experience:<ul><li>
Minimum 1&ndash;2 years of experience in housekeeping, spa, recreation, or a similar role within hospitality.</li><li>
Experience in a luxury or five-star hotel environment is an advantage.</li><li>
Basic knowledge of spa and wellness operations is preferred.</li><li>
Pre-opening experience is a plus.</li></ul>
Skills &amp; Competencies:<ul><li>
Strong attention to detail and cleanliness standards.</li><li>
Good communication and interpersonal skills.</li><li>
Ability to provide courteous and professional guest service.</li><li>
Basic organizational and time management skills.</li><li>
Ability to work as part of a team in a fast-paced environment.</li></ul>
Personal Attributes:<ul><li>
Positive, friendly, and service-oriented attitude.</li><li>
Well-groomed with professional presentation.</li><li>
Reliable, disciplined, and proactive.</li><li>
Calm and composed in a guest-facing environment.</li><li>
Willingness to learn and support team operations.</li></ul> 

Additional Information 
<ul><li>
Understanding of luxury hospitality standards and guest expectations.</li><li>
Ability to support pre-opening activities, including setup and operational readiness of wellness facilities.</li><li>
A hands-on approach with strong attention to detail and ownership.</li><li>
Impeccable grooming and presentation aligned with luxury standards.</li><li>
Flexibility to work shifts, including weekends and public holidays.</li></ul></div>

Wellness Attendant, Raffles & Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and detail-oriented Specialty Restaurant Manager to lead our distinctive dining establishment in Umluj, Saudi Arabia. In this pivotal role, you will oversee all aspects of our specialty restaurant operations, ensuring exceptional guest experiences while maintaining the highest standards of service excellence that define the Raffles brand. You will be responsible for creating a dynamic dining environment that reflects our commitment to culinary innovation and hospitality.<ul><li>
Lead, mentor, and motivate a diverse restaurant team to deliver outstanding customer service and operational excellence</li><li>
Manage daily restaurant operations, including scheduling, staffing, and performance management</li><li>
Develop and implement restaurant policies, procedures, and standards that align with Raffles brand guidelines and Saudi Arabian hospitality regulations</li><li>
Oversee menu development, pricing strategies, and specialty dining offerings in collaboration with culinary teams</li><li>
Monitor and manage restaurant budgets, food costs, inventory, and profitability metrics</li><li>
Ensure compliance with health, safety, and sanitation standards at all times</li><li>
Build and maintain strong relationships with guests, addressing concerns and gathering feedback to continuously improve service quality</li><li>
Manage reservations, special events, and customized dining experiences for guests</li><li>
Analyze sales performance, identify trends, and implement strategies to drive revenue growth</li><li>
Coordinate with hotel departments to ensure seamless integration of restaurant services within the resort</li><li>
Train and develop staff on service standards, product knowledge, and customer engagement techniques</li><li>
Maintain accurate records and reports on operational metrics, guest satisfaction, and staff performance</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of progressive restaurant management experience, preferably in fine dining or luxury hospitality settings</li><li>
Proven track record of successfully managing specialty or upscale dining establishments</li><li>
Strong knowledge of food and beverage operations, menu planning, and culinary trends</li><li>
Demonstrated expertise in budget management, financial analysis, and cost control</li><li>
Proficiency with Point of Sale (POS) systems and restaurant management software</li><li>
Comprehensive understanding of health, safety, and food hygiene regulations</li><li>
Excellent leadership and team management skills with the ability to motivate and develop staff</li><li>
Outstanding customer service orientation and guest relations experience</li><li>
Strong communication and interpersonal skills with the ability to work effectively across departments</li><li>
Detail-oriented with excellent organizational and time management abilities</li><li>
Problem-solving mindset with the ability to make decisive decisions under pressure</li><li>
Knowledge of Saudi Arabian hospitality standards and local market dynamics</li><li>
Preferred: Experience with international hotel brands or luxury resort operations</li><li>
Preferred: Wine and beverage pairing knowledge</li><li>
Preferred: Event management and special dining experience coordination</li><li>
Preferred: Multilingual proficiency (Arabic and English highly valued)</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Specialty Restaurant Manager, Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.<ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking a professional and customer-focused In Room Dining Order Taker to join our hospitality team in Umluj, Saudi Arabia. In this role, you will be the primary point of contact for guests ordering food and beverages to their rooms, delivering exceptional service that reflects our commitment to luxury hospitality. You will process orders with accuracy and efficiency while providing personalized recommendations and ensuring every guest interaction exceeds expectations.<ul><li>
Answer in-room dining calls promptly and professionally, providing guests with menu information and recommendations</li><li>
Accurately record guest orders in the point-of-sale system, ensuring all special requests and dietary requirements are clearly documented</li><li>
Communicate orders to the kitchen and room service teams in a timely manner to maintain service efficiency</li><li>
Address guest inquiries regarding menu items, pricing, and service options with knowledge and courtesy</li><li>
Accommodate special requests and dietary restrictions while maintaining service standards</li><li>
Resolve guest concerns and complaints with empathy and professionalism, escalating issues when necessary</li><li>
Maintain accurate records of orders and guest preferences to enhance future service experiences</li><li>
Follow all food safety, hygiene, and service protocols established by the hotel</li><li>
Coordinate with room service staff to ensure timely delivery and guest satisfaction</li><li>
Multitask effectively during peak service periods while maintaining quality and attention to detail</li></ul> 

Qualifications 
<ul><li>
Proven customer service experience in a hospitality or food service environment</li><li>
Excellent verbal communication and interpersonal skills</li><li>
Strong organizational abilities and attention to detail</li><li>
Proficiency with point-of-sale systems and basic computer literacy</li><li>
Ability to multitask and manage multiple orders simultaneously</li><li>
Professional phone etiquette and courteous demeanor</li><li>
Knowledge of fine dining service standards and menu terminology (preferred)</li><li>
Multilingual capabilities, particularly Arabic and English (preferred)</li><li>
Problem-solving skills and ability to handle guest requests with flexibility</li><li>
Ability to work in a fast-paced environment while maintaining composure</li><li>
Familiarity with dietary restrictions and food allergies (preferred)</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

In Room Dining Order Taker, Raffles The Red Sea

Join Raffles and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.