Qureos Mentor

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Key Roles &amp; Responsibilities<ul><li>
Operational Coordination: Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.</li><li>
Guest Profile Management: Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.</li><li>
Pre-Arrival Correspondence: Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.</li><li>
Administrative Logistics: Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).</li><li>
Inventory &amp; Stock Control: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.</li><li>
Service Recovery Support: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.</li></ul>
Professional Standards &amp; Etiquette<ul><li>
Legendary Service Philosophy: Provide &quot;warm, anticipatory, and personalized service&quot; that aligns with the Raffles heritage.</li><li>
Grooming &amp; Presentation: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.</li><li>
Confidentiality: Strictly handle sensitive guest information with the &quot;utmost discretion and integrity&quot;.</li></ul> 

Qualifications 
Qualifications &amp; Attributes<ul><li>
Experience: Typically requires 2+ years in a luxury hotel front office or guest relations role.</li><li>
Technical Proficiency: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.</li><li>
Personal Traits: Must be &quot;poised, creative, and inquisitive,&quot; with a high level of emotional intelligence and cultural awareness.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Admin Concierge - Raffles The Red Sea

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li></ul> 
<ul><li>
Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li></ul> 
<ul><li>
Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li></ul> 
<ul><li>
Implement and maintain guest guest recognition program.</li></ul> 
<ul><li>
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li></ul> 
<ul><li>
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li></ul> 
<ul><li>
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li></ul> 
<ul><li>
Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li></ul> 
<ul><li>
Entertain guests when appropriate.</li></ul> 
<ul><li>
Assist the cashiers with guest billing procedures.</li></ul> 
<ul><li>
Ensure that guest check out arrangements are in order, and to bid guests farewell.</li></ul> 
<ul><li>
Carry out administrative requirements as directed.</li></ul>
General<ul><li>
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li></ul> 
<ul><li>
Performs additional duties as directed by supervisors.</li></ul> 
<ul><li>
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li></ul> 
<ul><li>
Is fully conversant with al health and safety, fire and emergency procedures.</li></ul> 
<ul><li>
Maintains a high standard of personal hygiene, dress, uniform, and body language.</li></ul> 
<ul><li>
Is polite and professional in any situation where the image or reputation of the hotel is represented.</li></ul> 
<ul><li>
Attends meetings and training as required by supervisors.</li></ul> 
<ul><li>
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li></ul> 
<ul><li>
Interacts with guests actively soliciting feedback.</li></ul> 
Qualifications 
What will you bring to this role?<ul><li>
Fluent in English (written and spoken); proficient in Russian</li><li>
Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li><li>
Excellent communication and interpersonal skills with a naturally engaging personality</li><li>
Strong problem-solving abilities and emotional intelligence</li><li>
Ability to remain calm, professional, and detail-oriented under pressure</li><li>
Proficiency in Opera PMS or similar hotel management systems is an advantage</li><li>
Passion for creating exceptional guest experiences and meaningful connections</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Graphic Designer &ndash; Job Description
Key Responsibilities:<ul><li>
Develop creative and visually compelling designs for digital and print media.</li><li>
Create engaging content for social media platforms, marketing campaigns, and brand communications.</li><li>
Design promotional materials, including advertisements, brochures, presentations, banners, and event collateral.</li><li>
Edit and enhance photos, videos, and other visual assets to ensure high-quality output.</li><li>
Collaborate with the marketing and content teams to develop creative concepts and campaign visuals.</li><li>
Ensure all designs align with brand guidelines and maintain a consistent visual identity.</li><li>
Produce creative content that increases audience engagement and supports business objectives.</li><li>
Stay up to date with design trends, tools, and industry best practices.</li><li>
Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail.</li><li>
Contribute innovative ideas and creative solutions to support marketing and branding initiatives.</li></ul>
Requirements:<ul><li>
Proven experience as a Graphic Designer, Creative Designer, or similar role.</li><li>
Strong portfolio demonstrating creativity, design expertise, and branding capabilities.</li><li>
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design tools.</li><li>
Experience in content creation for social media and digital marketing platforms.</li><li>
Knowledge of video editing and motion graphics is an advantage.</li><li>
Strong understanding of typography, color theory, layout design, and visual storytelling.</li><li>
Ability to transform concepts and ideas into impactful visual content.</li><li>
Excellent communication and collaboration skills.</li><li>
Strong organizational skills with the ability to manage multiple priorities.</li><li>
Creative mindset with a keen eye for detail and aesthetics.</li></ul> 
Qualifications 
<ul><li>
Minimum 3+ years of experience in graphic design, preferably within luxury hospitality brands</li><li>
Strong portfolio showcasing high-end creative work across digital and print</li><li>
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)</li><li>
Experience working with brand guidelines and multi-brand environments</li><li>
Understanding of digital design requirements (social, web, performance marketing assets)</li><li>
Experience in pre-opening or destination marketing is a strong advantage</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Graphic Designer

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Raffles &amp; Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha &mdash; where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today&rsquo;s global traveler.
Together, Raffles &amp; Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the Application Process
At Raffles &amp; Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Housekeeping Training Assistant Manager.
As a Housekeeping Training Assistant Manager at Raffles Doha and Fairmont Doha, you will play a key role in upholding the exceptional standards of luxury, service excellence, and attention to detail that define both brands. You will be responsible for supporting the development, coordination, and delivery of housekeeping training programs, ensuring colleagues are equipped with the knowledge, skills, and confidence to create memorable guest experiences.
Serving as a champion of operational excellence and colleague development, you will work closely with the Housekeeping leadership team to foster a culture of continuous learning, professionalism, and engagement. Through effective coaching, training coordination, and quality assurance, you will contribute to maintaining the impeccable presentation, comfort, and personalized service that guests expect from Raffles and Fairmont.
Key Responsibilities:<ul><li>
Support the planning, coordination, and delivery of housekeeping training programs in line with the luxury service standards of Raffles Doha and Fairmont Doha.</li><li>
Assist in onboarding and training housekeeping colleagues, ensuring a strong understanding of brand standards, operational procedures, and guest service excellence.</li><li>
Conduct on-the-job training, coaching sessions, and performance follow-ups to support continuous colleague development and operational consistency.</li><li>
Monitor housekeeping operations to ensure cleanliness, presentation, and service quality consistently meet the expectations of both brands.</li><li>
Collaborate closely with Housekeeping leadership to identify training needs and implement development initiatives that enhance team performance and engagement.</li><li>
Ensure all housekeeping colleagues maintain proper knowledge of guest room standards, public areas, health &amp; safety procedures, and luxury service protocols.</li><li>
Support quality assurance initiatives through regular inspections, audits, and feedback sessions to maintain exceptional operational standards.</li><li>
Coordinate with Front Office, Engineering, Laundry, and other departments to ensure seamless communication and efficient service delivery.</li><li>
Promote a culture of professionalism, teamwork, and continuous improvement across the Housekeeping department.</li><li>
Assist in maintaining accurate training records, attendance documentation, and departmental reports in line with company policies and procedures.</li><li>
Handle colleague inquiries and operational concerns with professionalism, discretion, and a solution-oriented approach.</li><li>
Ensure compliance with all hotel policies, brand standards, hygiene regulations, and health &amp; safety requirements.</li><li>
Contribute to creating a positive and engaging work environment while upholding the elegance, warmth, and service excellence synonymous with Raffles &amp; Fairmont Doha.</li></ul> 

Qualifications 
What will you bring to this role?<ul><li>
Previous experience in Housekeeping operations, training, or supervisory roles within a luxury hotel environment preferred.</li><li>
Strong knowledge of housekeeping procedures, luxury service standards, cleaning practices, and quality assurance processes.</li><li>
Excellent verbal and written communication skills in English; additional languages are considered an advantage.</li><li>
Strong interpersonal, coaching, and mentoring skills with a passion for colleague development and service excellence.</li><li>
Ability to deliver training sessions confidently while fostering a positive and engaging learning environment.</li><li>
Professional, detail-oriented, and highly organized with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Proficiency in hotel systems and Microsoft Office applications preferred.</li><li>
Strong problem-solving abilities and the ability to maintain operational consistency and attention to detail.</li><li>
Ability to work collaboratively within a diverse team environment and build effective working relationships across departments.</li><li>
Knowledge of health &amp; safety, hygiene, and brand compliance standards within Housekeeping operations.</li><li>
Flexibility to work rotating shifts, weekends, and public holidays as required by operational needs.</li><li>
Passion for luxury hospitality and commitment to upholding the exceptional standards of Raffles Doha and Fairmont Doha.</li><li>
Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul> 

Additional Information 
Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Assistant Housekeeping Manager - Training

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 
About Raffles &amp; Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha &mdash; where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today&rsquo;s global traveler.
Together, Raffles &amp; Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day. 
About the Application Process
At Raffles &amp; Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Waiter / Waitress.
The Waiter/Waitress is responsible for delivering thoughtful, intuitive, and personalized dining experiences that reflect the elegance and sophistication of both brands. As a key ambassador of the hotel&rsquo;s renowned hospitality, the role ensures every guest interaction is warm, engaging, and seamlessly executed from welcome to farewell. The Waiter/Waitress demonstrates exceptional knowledge of menus, beverages, and service standards while anticipating guest preferences and creating memorable moments in a refined luxury environment. Working collaboratively with the culinary and restaurant teams, the role upholds the highest standards of professionalism, attention to detail, and service excellence synonymous with Raffles and Fairmont.
Key Responsibilities:<ul><li>
Provide warm, gracious, and personalized service to guests in accordance with Raffles and Fairmont luxury hospitality standards</li><li>
Ensure seamless dining experiences through attentive and detail-oriented food and beverage service</li><li>
Demonstrate thorough knowledge of menus, ingredients, beverage pairings, and daily promotions to confidently guide guest selections</li><li>
Anticipate guest preferences and respond promptly to requests with professionalism and discretion</li><li>
Prepare and maintain restaurant mise en place, table settings, and service stations to the highest standards</li><li>
Coordinate closely with culinary and restaurant teams to ensure timely and accurate order delivery</li><li>
Handle guest feedback and service recovery situations with care, empathy, and a solutions-focused approach</li><li>
Maintain cleanliness, hygiene, and safety standards in compliance with hotel and food safety policies</li><li>
Process orders, billing, and payment transactions accurately using POS systems</li><li>
Contribute to a collaborative and positive team culture while supporting operational excellence and guest satisfaction goals</li></ul> 

Qualifications 
What will you bring to this role?<ul><li>
Previous experience in Food &amp; Beverage service, preferably within a luxury hotel or fine dining environment</li><li>
Passion for delivering exceptional guest experiences with a warm and engaging service style</li><li>
Excellent communication and interpersonal skills with the ability to build genuine guest connections</li><li>
Professional presentation and strong attention to detail</li><li>
Ability to work efficiently in a fast-paced, high-volume environment while maintaining composure and service excellence</li><li>
Strong knowledge of food and beverage service standards, etiquette, and guest care practices</li><li>
Familiarity with POS systems and cash handling procedures preferred</li><li>
Ability to anticipate guest needs and handle requests or concerns with professionalism and discretion</li><li>
Fluent in English; additional language skills are considered an advantage</li><li>
Flexible to work various shifts, including weekends, evenings, and public holidays</li><li>
Team-oriented mindset with the ability to collaborate effectively across departments and contribute to a culture of excellence</li><li>
Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul> 

Additional Information 
Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Waiter / Waitress

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Raffles &amp; Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha &mdash; where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today&rsquo;s global traveler.
Together, Raffles &amp; Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the Application Process
At Raffles &amp; Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Safety Officer.
As a Safety Officer at Raffles Doha and Fairmont Doha, you will play a vital role in upholding the highest standards of safety, security, and well-being across both distinguished properties. You will be responsible for ensuring a secure and compliant environment that reflects the elegance, discretion, and world-class service excellence associated with the Raffles and Fairmont brands.
Serving as a trusted guardian of guest and colleague safety, you will conduct regular inspections, monitor safety systems, and ensure adherence to all health, safety, and security protocols. You will respond promptly and professionally to incidents and emergencies, coordinating effectively with relevant teams and authorities when required.
Through vigilance, attention to detail, and a calm, reassuring presence, you will contribute to seamless and safe guest experiences. Your role will also involve supporting risk prevention initiatives, promoting safety awareness among colleagues, and ensuring that all procedures are consistently aligned with luxury hospitality standards.
In every aspect of your work, you will embody the refined professionalism of Raffles and Fairmont, ensuring that safety is delivered with precision, care, and quiet confidence, enhancing the overall guest journey while safeguarding the integrity of both hotels.
Key Responsibilities:<ul><li>
Conduct regular safety inspections across all areas of the hotel, ensuring compliance with Raffles &amp; Fairmont safety, security, and fire prevention standards.</li><li>
Monitor and enforce adherence to health, safety, and security policies, procedures, and regulatory requirements at all times.</li><li>
Respond promptly and effectively to incidents, emergencies, and hazards, ensuring appropriate escalation and accurate reporting.</li><li>
Provide professional safety guidance and support to guests and colleagues via direct communication, radio, and internal coordination channels.</li><li>
Maintain a strong working knowledge of hotel facilities, operational areas, emergency exits, evacuation procedures, and local safety regulations.</li><li>
Coordinate closely with Front Office, Housekeeping, Engineering, Security, and other departments to ensure a safe and secure environment for all guests and colleagues.</li><li>
Support risk mitigation efforts by identifying potential hazards and recommending corrective actions to maintain operational safety excellence.</li><li>
Ensure accurate documentation and reporting of incidents, safety audits, and compliance checks in line with hotel standards.</li><li>
Assist in managing emergency preparedness procedures, including drills, evacuations, and training sessions for colleagues.</li><li>
Maintain strict confidentiality of all incident reports, guest information, and internal safety matters in accordance with brand standards.</li><li>
Support investigations related to safety or security incidents, ensuring timely follow-up and resolution.</li><li>
Contribute to a proactive safety culture by promoting awareness and best practices across all departments.</li><li>
Uphold the luxury standards of Raffles &amp; Fairmont Doha by ensuring safety operations are delivered with professionalism, discretion, and attention to detail.</li></ul> 

Qualifications 
What will you bring to this role?<ul><li>
Previous experience in a Safety, Security, Loss Prevention, or similar operational role within a luxury hotel environment is preferred.</li><li>
Strong understanding of hotel safety, security, and fire prevention procedures, with a commitment to maintaining high standards of compliance.</li><li>
Excellent verbal and written communication skills in English; additional languages are an advantage.</li><li>
Strong interpersonal skills with the ability to engage confidently with guests and colleagues in a professional and reassuring manner.</li><li>
Ability to remain calm, observant, and decisive when managing incidents or emergency situations.</li><li>
Strong attention to detail with the ability to identify risks, hazards, and non-compliance in a proactive manner.</li><li>
Basic proficiency in hotel systems and reporting tools, with familiarity in incident reporting systems and Microsoft Office applications preferred.</li><li>
Strong organizational and problem-solving abilities with the capacity to prioritize tasks in a dynamic environment.</li><li>
Ability to work collaboratively within a diverse team while supporting cross-departmental coordination.</li><li>
Physical fitness and readiness to perform duties that may include standing for long periods and conducting site inspections.</li><li>
Flexibility to work rotating shifts, weekends, and public holidays in line with operational requirements.</li><li>
Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul> 

Additional Information 
Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Safety Officer

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking an experienced and dynamic Reservation Manager to lead our reservations department in Jeddah, Saudi Arabia. In this pivotal role, you will oversee all reservation operations, manage a team of reservation professionals, and drive revenue optimization while maintaining exceptional guest satisfaction. As Reservation Manager, you will be responsible for ensuring seamless booking experiences, implementing best practices, and fostering a collaborative environment that prioritizes both operational excellence and customer delight.<ul><li>
Lead, mentor, and supervise the reservations team, providing guidance, training, and performance feedback to ensure consistent service excellence and professional development</li><li>
Oversee the processing of all reservation requests through multiple channels (phone, GDS/CRS, internet platforms) and ensure timely confirmation, modification, or cancellation communications within established timeframes</li><li>
Manage daily correspondence prioritization and ensure all reservation inquiries are processed according to company standards and quality benchmarks</li><li>
Monitor and analyze reservation data and trends to identify opportunities for revenue optimization and implement strategic pricing and promotional initiatives</li><li>
Ensure accuracy and completeness of guest information, special requests, and stay details for upcoming arrivals, coordinating with front desk and housekeeping teams</li><li>
Develop and maintain strong relationships with regular guests and corporate clients, personalizing interactions and building loyalty through exceptional service</li><li>
Address guest complaints and reservation discrepancies with empathy and decisiveness, escalating complex issues appropriately while maintaining transparency</li><li>
Promote hotel services, facilities, and current promotions effectively, utilizing consultative selling techniques to maximize room yield and guest satisfaction</li><li>
Maintain comprehensive knowledge of hotel offerings, ACCOR Group promotions, and competitive positioning to provide accurate information and strategic recommendations</li><li>
Coordinate with the Front Desk, Credit Manager, and other departments regarding same-day reservations, payment arrangements, and guest extensions</li><li>
Implement and maintain organized filing systems for all reservation correspondence, ensuring easy retrieval and compliance with record-keeping standards</li><li>
Monitor team performance metrics, occupancy rates, and reservation conversion rates, providing regular reports and actionable insights to management</li><li>
Stay current with industry trends, reservation technologies, and best practices, recommending process improvements and system enhancements</li><li>
Perform additional duties and special projects as assigned by senior management to support organizational goals</li></ul> 

Qualifications 
**Required Skills:**<ul><li>
Exceptional interpersonal and communication skills with the ability to build rapport with guests, team members, and cross-functional departments</li><li>
Strong sales acumen and consultative selling abilities to maximize revenue and upsell opportunities</li><li>
Advanced organizational and time management skills with meticulous attention to detail and quality</li><li>
Proficiency in analyzing data and metrics to drive decision-making and performance improvements</li><li>
Problem-solving and conflict resolution expertise with a customer-centric approach</li><li>
Leadership and team management capabilities with the ability to motivate and develop staff</li><li>
Self-confidence and assertiveness balanced with empathy and emotional intelligence</li><li>
Excellent presentation and written communication skills</li></ul>
**Required Experience:**<ul><li>
Minimum 3-5 years of progressive experience in hotel reservations or hospitality operations, with at least 2 years in a supervisory or management capacity</li><li>
Demonstrated expertise in managing reservation systems, GDS (Global Distribution System), and CRS (Central Reservation System) platforms</li><li>
Proven track record of handling high-volume reservation inquiries and maintaining service quality standards</li><li>
Experience in revenue management, yield optimization, and strategic pricing initiatives</li><li>
Strong background in guest complaint resolution and service recovery</li></ul>
**Required Tools &amp; Systems:**<ul><li>
Proficiency with GDS/CRS reservation platforms and hotel management systems</li><li>
Competency with internet-based reservation systems and booking engines</li><li>
Proficiency in Microsoft Office Suite and data analysis tools</li><li>
Familiarity with hotel property management systems (PMS)</li></ul>
**Preferred Qualifications:**<ul><li>
Hospitality management certification or relevant training in hotel operations</li><li>
Experience with ACCOR Group properties or similar international hotel chains</li><li>
Multilingual capabilities, particularly Arabic language proficiency</li><li>
Knowledge of Saudi Arabian hospitality standards and cultural practices</li><li>
Experience in training and onboarding reservation staff</li></ul>
**Domain Expertise:**<ul><li>
Comprehensive understanding of hotel operations, reservation procedures, and guest service protocols</li><li>
Knowledge of hotel promotions, packages, and revenue management strategies</li><li>
Familiarity with credit management and financial procedures in hospitality settings</li><li>
Understanding of industry standards and best practices in reservation management</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Reservation Manager (Saudi National Only)

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