Qureos Mentor

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Summary of Responsibilities:
1. Ensure correct uniform standards are followed at all times.
2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
3. Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
4. To be familiar with the beverage service including stemware used and appropriates garnishes.
5. Anticipate and service of guests' requirements at all times
6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
7. Ensure service stations are constantly cleared &amp; re-stocked during service
8. Serve and clear food and beverage items in an unobtrusive and professional manner
9. Present menus and explanations for all menu items as well as specials of the day.
10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
11. To report all accidents or guest complaint immediately to a manager.
12. Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
13. To respond properly in any hotel emergency or safety situation.
14. To breakdown any buffets, displays or side stations when needed
15. Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
16. Handle cash and credit card procedures according to the guidelines of the accounting department
17. Identify potential problems and ask for assistance before breakdown occurs
18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort. 
Qualifications 
<ul><li>
Have completed secondary school education</li><li>
Exceptional communication and interpersonal skills.</li><li>
Hospitality related Degree or Diploma</li><li>
Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel</li><li>
Willingness to work during peak hours, including nights, weekends, and holidays.</li><li>
Advanced levels of Business English</li><li>
Proficiency in a second language such as, Arabic.</li><li>
Excellent food &amp; beverage knowledge</li><li>
The ability to work well under pressure</li><li>
Excellent attention to detail</li><li>
Previous experience in Middle east</li><li>
Experienced in Fire &amp; Life safety systems.</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Waiter / Waitress - Ninive Restaurant

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Key Deliverables and Responsibilities:<ul><li>
Organize the store efficiently and maintain high hygiene standards.</li><li>
Ensure cleanliness in all storage areas, including shelves and chillers.</li><li>
Assist during vegetable receiving.</li><li>
Sanitize vegetables &amp; Fruits and transfer to Vegetable storage</li><li>
Arrange vegetables properly in the designated chiller, following standard procedures.</li><li>
Regularly monitor storage temperatures of chillers, freezers &amp; dry store.</li><li>
Record temperature readings diligently.</li><li>
Communicate any temperature variations immediately to the Engineering Department and Department Head.</li><li>
Adhere to HACCP procedures and policies to ensure food safety.</li><li>
Help in issuing food items to F&amp;B outlets and kitchens based on approved requests from the Executive Chef.</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Sustainability program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul> 
Qualifications 
<ul><li>
Good organizational skills is essential.</li><li>
Possess basic understanding of Hygiene and Food Safety Standards.</li><li>
Basic record-keeping skills is crucial.</li><li>
Ability to lift and move boxes and product.</li><li>
Minimum 1&ndash;2 years of experience in a similar Storekeeper or Materials/Inventory role, ideally within a hotel or hospitality environment.</li></ul> 
Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Storekeeper

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul> 
QUALIFICATIONS<ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Reservations Manager - Raffles the Red Sea

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.
Key Responsibilities<ul><li>
Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>
Maximize room revenue through effective upselling and cross-selling techniques</li><li>
Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>
Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>
Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>
Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>
Deliver personalized and anticipatory service, exceeding guest expectations</li><li>
Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>
Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>
Maintain detailed guest profiles and preferences to enhance personalized service</li><li>
Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>
Maintain accurate records, reports, and guest information</li><li>
Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>
Ensure confidentiality and data protection of guest information</li><li>
Liaise closely with all hotel departments to ensure seamless service delivery</li><li>
Adhere to health, safety, and security policies</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>
Excellent English communication skills; Fluency in other languages is an advantage</li><li>
Knowledge of Opera PMS or similar systems is an advantage</li></ul></div>

Reservations & Royal Services Agent

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
The Individual in this position is responsible to oversee the Pool &amp; Beach areas of the recreation department and attend to the guest needs during his stay, providing personal service in assistance.
JOB RESPONSIBILITIES<ul><li>
To perform opening and closing procedures according to the shift</li><li>
To inspect pool and beach areas at start, during and at the end of the shift to ensure that the setup of the department is in accordance with established standard</li><li>
To ensure that standards are maintained at a superior level on a daily basis</li><li>
To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as beach and pool chairs</li><li>
To re-arrange furniture layout whenever necessary</li><li>
To distribute the towels and amenities needed</li><li>
To monitor, maintains cleanliness, sanitation and organization of the pool and beach areas</li><li>
 To work in close coordination with other team members to ensure smooth operations</li><li>
 To provide a courteous, professional, efficient and flexible service at all times</li><li>
 To establish a rapport with guests, providing guest recognition and good customer relationships</li><li>
To respond to guest enquiries on pool activities as well as on kid&rsquo;s club and other information regarding the facility and services of the Hotel</li><li>
To control in-house guests and eventual outside visitors</li><li>
To escort arriving guest to requested area (pool, beach)</li><li>
To anticipate guest&rsquo;s needs, respond promptly and acknowledge all guests, however busy and whatever time of day</li><li>
Maintain positive guest relations at all times</li><li>
To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements</li><li>
To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition</li><li>
To report technical difficulties to the maintenance department</li><li>
To control inventory of towels</li><li>
To Control inventory of pool games (table tennis rackets, football etc)</li><li>
To Report any damage immediately to the supervisor or the Director of Recreation</li><li>
To support the ordering of pool supplies</li><li>
To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and name tag at all times</li><li>
To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities</li><li>
To interact with other departments to provide additional or specialized guest services</li><li>
To know and adhere strictly to Lost &amp; Found procedures</li><li>
To report to the supervisor and/or Director of Recreation any sickness or unusual behaviour of guests</li><li>
Is responsible for the pool information board set-up</li></ul> 

Qualifications 
<ul><li>
Minimum of one-year experience in the same position in a 5 Luxury Hotel</li><li>
Basic knowledge of detergents and pool cleaning methods</li></ul></div>

Pool Attendant

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Join the pre-opening team of Raffles at the Red Sea Project as a People &amp; Culture Coordinator, where luxury meets opportunity in a truly unique remote environment. As a key member of our Human Resources department, you will play a pivotal role in supporting our team and fostering an engaging, inclusive workplace culture that reflects Fairmont&rsquo;s core values.
This role is essential to ensuring the smooth daily operations of the T&amp;C department and supporting the full employee life cycle from recruitment to onboarding to engagement and retention.
Key Responsibilities:<ul><li>
Support the Talent &amp; Culture Manager in the effective administration of the department, ensuring compliance with all internal policies and local labor regulations.</li><li>
Maintain accurate and confidential Heartist records, including digital filing and personnel documentation.</li><li>
Coordinate onboarding processes and prepare necessary documentation for new hires.</li><li>
Support internal communications by managing notice boards, drafting memos, and celebrating ambassador milestones (e.g., birthdays, weddings, etc.).</li><li>
Help facilitate company training, employee orientation, and cultural initiatives.</li><li>
Organize and assist with hotel and departmental events such as team celebrations, recognition programs, national holiday events, and staff parties.</li><li>
Monitor and ensure ambassador compliance with uniform standards and grooming policies.</li><li>
Assist with administrative tasks such as preparing contracts, maintaining HR systems, data entry, and generating workforce reports.</li><li>
Oversee internal T&amp;C logistics including office supply management, key distribution, and internal mail.</li><li>
Participate in hotel committees and career fairs, representing Fairmont&rsquo;s brand and values.</li><li>
Conduct regular checks of staff residence facilities, locker rooms, and ambassador restaurant to maintain standards and well-being.</li><li>
Support payroll functions, including processing timesheets and leave tracking.</li><li>
Maintain compliance with Saudi Arabian labor laws and assist with visa, medical check-ups, and residency procedures for expatriate ambassadors.</li><li>
Provide support and guidance to ambassadors regarding HR policies, grievance procedures, and performance evaluations.</li><li>
Perform other administrative and departmental duties as required by Talent &amp; Culture leadership.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>
Minimum 1-2 years of experience in Human Resources, preferably in the hospitality industry.</li><li>
Strong understanding of HR practices, employee engagement, and labor regulations in Saudi Arabia.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and HRIS systems.</li><li>
Excellent organizational and time management skills with a high level of attention to detail.</li><li>
Strong interpersonal skills and ability to communicate effectively with diverse teams.</li><li>
Demonstrated experience coordinating employee events and cultural initiatives.</li><li>
Discreet and respectful of confidential information; high integrity and professionalism.</li><li>
A proactive, positive team player with the ability to adapt to change in a fast-paced environment.</li><li>
Fluency in English.</li><li>
Prior experience in pre-opening properties or remote projects is a strong advantage.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

People & Culture Coordinator - Raffles the Red Sea

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Treats each child with dignity and respect.</li><li>
Recognizes and considers the individual needs of each child.</li><li>
Helps children learn to think creatively, and respect themselves and others.</li><li>
Supervise the attendants in planning and implementing of the daily program for children.</li><li>
Check and ensure that all kids have a registration form on file.</li><li>
Supervise the works of Attendants to prevent injuries and accidents, and handles appropriately if they occur.</li><li>
Make sure that Attendants will attend the team member training sessions, meetings, and programs as required.</li><li>
Supervise &amp; shares with the responsibility of maintaining a clean, orderly room and the Club centre.</li><li>
Performs other related duties as requested by the manager.</li><li>
Supervise &amp; report problems, injuries, and hazards promptly if cannot handle to the Kids Club Manager.</li><li>
Supervise &amp; assist Attendants if needed to dress kids and change diapers.</li><li>
Check &amp; supervise the work of Attendants based on proper security procedures ensure that every kid and parent has signed in and signed out in our sign in and sign out form.</li><li>
Brief &amp; supervise the Attendants to organize and store toys and materials to ensure order in Kids Club area.</li><li>
Assign, supervise, &amp; perform housekeeping duties in the Kids Club area as needed.</li><li>
Check the Attendants to sanitize the toys and play equipment on weekly basis.</li><li>
Interact with the children in a positive and age-appropriate manner.</li><li>
Physically and mentally reacts appropriately to unexpected circumstances.</li><li>
To check &amp; ensure that Attendants can be able to stoop and bend to interact on children&rsquo;s level throughout the day.</li><li>
Ensure that all necessary paperwork is completed as needed within the day &amp; meet the monthly report deadlines.</li></ul> 

Qualifications 
Qualifications:<ul><li>
List any licenses or certifications required by the position: CPR/AED, First Aid</li><li>
Relevant degree such as High School and College Degree in General Education, Education, Early Childhood Education, Management, Tourism, Hospitality, Communications, Teaching, Hospitality and Tourism Management</li></ul></div>

Kids Club Supervisor

Join Raffles and explore 34   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.