Qureos Mentor

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Duty Manager at Raffles Doha is a highly motivated, service-oriented professional responsible for supervising daily hotel operations during assigned shifts, ensuring smooth delivery of luxury guest experiences, and upholding the highest service standards in line with the Raffles brand. This role acts as the senior operational contact in the absence of senior managers and ensures managerial presence across all shifts.
Key Responsibilities<ul><li>
Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service</li><li>
Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion</li><li>
Monitor guest experience across the property via regular walkthroughs of public areas and service zones</li><li>
Supervise and coordinate front office teams (Front Desk, Concierge, Butler Services) and other operational departments during shifts</li><li>
Ensure adherence to brand standards, service protocols, and inter-departmental communication practices</li><li>
Maintain managerial presence across all shifts, including covering night operations when necessary</li><li>
Lead, coach, and mentor junior staff, driving a culture of excellence and accountability</li><li>
Conduct briefings, maintain follow-ups, and support new team member onboarding</li><li>
Monitor daily occupancy, arrivals, departures, and readiness for high-profile guests and special events</li><li>
Track upsell opportunities and incremental revenue initiatives; maintain related records</li><li>
Approve discounts, rebates, and complimentary allowances in line with hotel policy</li><li>
Manage incidents, emergency situations, and ensure all health &amp; safety standards are followed</li><li>
Ensure compliance with OH&amp;S and emergency protocols while fostering a safe environment</li><li>
Work closely with Assistant Front Office Manager (AFOM), Front Office Manager (FOM), Director of Rooms, and other department heads on all operational matters</li><li>
Maintain seamless coordination across departments for guest service delivery</li></ul> 

Qualifications 
<ul><li>
Degree in Hospitality/Tourism or related field</li><li>
Minimum 3&ndash;5 years&rsquo; relevant experience, with at least 2 years in a supervisory or managerial role within luxury hotel operations</li><li>
Excellent English communication skills; Fluency in additional languages is an advantage</li><li>
Excellent leadership, organizational, and communication skills</li><li>
Strong guest engagement and problem-solving mindset</li></ul></div>

Duty Manager

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul> 
QUALIFICATIONS<ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking an organized and efficient Storekeeper to join our team. As a Storekeeper, you will play a crucial role in maintaining our inventory and ensuring smooth operations of our luxury resort.<ul><li>
Manage and oversee the resort's storage facilities, ensuring proper organization and accessibility of supplies</li><li>
Receive, inspect, and record incoming shipments of goods and materials</li><li>
Maintain accurate inventory records using computerized inventory management systems</li><li>
Conduct regular stock counts and reconcile discrepancies</li><li>
Process requisitions and distribute supplies to various departments within the resort</li><li>
Collaborate with purchasing department to maintain optimal stock levels and prevent shortages</li><li>
Ensure proper storage conditions for all items, including perishables and sensitive materials</li><li>
Implement and maintain safety and security procedures in the storage areas</li><li>
Prepare reports on inventory levels, usage patterns, and other relevant metrics</li><li>
Assist in identifying and disposing of obsolete or damaged inventory items</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent</li><li>
Previous experience in storekeeping or inventory management, preferably in the hospitality industry</li><li>
Proficiency in inventory management systems and Microsoft Office Suite, especially Excel</li><li>
Strong organizational skills with keen attention to detail</li><li>
Excellent math skills for accurate record-keeping and inventory calculations</li><li>
Effective communication skills, both verbal and written</li><li>
Ability to lift and move heavy items (up to 50 lbs) and stand for extended periods</li><li>
Knowledge of proper storage techniques for various types of supplies and materials</li><li>
Certification in inventory management (preferred)</li><li>
Familiarity with hospitality industry supply chain processes (preferred)</li><li>
Ability to work flexible hours, including weekends and holidays, as needed</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Storekeeper - Raffles The Red Sea.

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking a professional and customer-focused Spa Supervisor to join our luxury resort in Umluj, Saudi Arabia. As the Spa Supervisor, you will be responsible for overseeing the daily operations of our world-class spa facility, ensuring exceptional guest experiences, and leading a team of skilled spa professionals.<ul><li>
Manage and coordinate all aspects of spa operations, including treatments, scheduling, and inventory</li><li>
Lead, train, and motivate a team of spa therapists and support staff to deliver outstanding service</li><li>
Ensure compliance with health and safety regulations and maintain the highest standards of hygiene</li><li>
Develop and implement strategies to enhance guest satisfaction and increase spa revenue</li><li>
Monitor and maintain the quality of spa treatments and services</li><li>
Manage inventory levels and coordinate with suppliers for product replenishment</li><li>
Handle guest inquiries, feedback, and concerns in a professional and timely manner</li><li>
Prepare and analyze financial reports, including budgets and forecasts</li><li>
Stay updated on industry trends and introduce innovative spa treatments and services</li><li>
Collaborate with other departments to create integrated wellness experiences for guests</li></ul> 

Qualifications 
<ul><li>
3-5 years of experience in spa operations, with a proven track record in a supervisory role</li><li>
Strong leadership skills with the ability to train, motivate, and manage a diverse team</li><li>
Excellent customer service skills and a passion for delivering exceptional guest experiences</li><li>
Proficiency in spa operations management, including scheduling and inventory control</li><li>
In-depth knowledge of spa treatments, products, and current wellness trends</li><li>
Experience in budgeting, financial reporting, and revenue management</li><li>
Familiarity with health and safety regulations in the spa industry</li><li>
Strong organizational and multitasking abilities</li><li>
Excellent communication and interpersonal skills</li><li>
Bachelor's degree in Hospitality Management or a related field (preferred)</li><li>
Relevant spa or beauty therapy certifications</li><li>
Experience in the luxury hospitality industry is highly desirable</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
Proficiency in English; knowledge of Arabic is a plus</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Spa Supervisor - Raffles The Red Sea.

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
POSITION PURPOSE
The Director of Luxury Sales is responsible for developing, implementing, and executing a successful sales strategy focused on the luxury market segment, including luxury consortia, high-end international delegations, UHNW individuals, VIP leisure travelers, and premium travel designers.
The role ensures achievement and overachievement of luxury segment room nights, revenue, suite production, and brand positioning, while strengthening the hotel&rsquo;s reputation within global luxury networks. The position also contributes to team development, collaboration, and employee engagement through clear leadership and performance-driven coaching.
ESSENTIAL FUNCTIONS
Develop and implement a comprehensive Luxury Sales Strategy aligned with the hotel&rsquo;s overall Sales &amp; Marketing objectives.
Lead all luxury-focused sales activities to achieve and exceed monthly, quarterly, and annual luxury revenue targets, with a strong emphasis on premium suites and exclusive experiences.
Manage and grow relationships with luxury consortia, including but not limited to Virtuoso, Traveller Made, Signature Travel Network, Ensemble, Serandipians, and other elite affiliations.
Cultivate strong partnerships with luxury travel advisors, bespoke travel designers, private offices, royal households, and high-end international delegations.
Act as the primary point of contact for top-producing luxury accounts, ensuring personalized engagement, tailored proposals, and exceptional service delivery.
Oversee and ensure accurate and timely updates of all luxury accounts, activities, and production in relevant sales systems (CRM, PMS, sales tracking platforms).
Actively promote awareness of luxury guest expectations across all hotel departments to ensure seamless, highly personalized guest experiences.
Conduct regular client visitations, VIP entertainment, FAM trips, and hosted stays to enhance loyalty and drive long-term partnerships.
Identify new and emerging luxury markets globally and develop targeted action plans to capture incremental business.
Represent the hotel at international luxury trade shows, roadshows, consortia events, and overseas sales missions, as required.
Work closely with Revenue Management to ensure optimal pricing, forecasting accuracy, and yield optimization for luxury inventory and suites.
Provide strategic input to the DOS in the development of the Annual Sales &amp; Marketing Plan, luxury segment budget, and long-term business strategy.
Regularly analyze booking trends, pace reports, and market intelligence to proactively adjust luxury sales strategies.
Ensure all luxury promotional campaigns, partnerships, and brand initiatives align with the hotel&rsquo;s positioning and brand standards.
Participate in daily and weekly Revenue Meetings, Sales Strategy Meetings, and Pre-Convention Meetings, providing insights specific to luxury demand.
Establish measurable quality and performance objectives for the luxury segment and actively participate in monthly, quarterly, and annual reviews.
Provide ongoing coaching, mentoring, and performance management to assigned colleagues (if applicable), fostering professional growth and accountability.
Determine training needs related to luxury service standards, consortia engagement, and high-end client servicing, and ensure appropriate development plans are implemented.
Ensure full compliance with all hotel policies, brand standards, and applicable legal and regulatory requirements.
Support Sales, Catering, and Convention Services teams in securing and servicing luxury-related business as requested. 
Qualifications 
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES 
The individual must possess the following competencies and be able to demonstrate the ability to perform all essential job functions:<ul><li>
Exceptional verbal and written communication skills in the primary language(s) of the workplace; additional languages are a strong advantage.</li><li>
Extensive knowledge of luxury hospitality sales, luxury consortia, and high-end global travel markets.</li><li>
Proven ability to manage UHNW clients, VIPs, and international delegations with discretion and professionalism.</li><li>
Strong negotiation, relationship-building, and consultative selling skills.</li><li>
Advanced understanding of revenue management principles, forecasting, and budget analysis.</li><li>
High proficiency in CRM systems, sales reporting tools, and Microsoft Office applications.</li><li>
Ability to analyze complex data, identify trends, and develop strategic action plans.</li><li>
Strong leadership skills with the ability to coach, mentor, and objectively evaluate performance.</li><li>
Thorough knowledge of hotel operations and competitive luxury market dynamics.</li><li>
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.</li><li>
Knowledge of applicable labor laws, EEO regulations, and workplace compliance standards.</li></ul> 
EXPERIENCE 
Minimum 7 &ndash; 10 years of progressive experience in hotel sales, with significant exposure to luxury or high-end market segments.
Demonstrated experience working with luxury consortia, premium travel advisors, and international luxury clientele is required. 
Additional Information 
Raffles Dubai, Sheikh Rashid Road</div>

Director of Luxury Sales

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Works independent and liaises with shared services teams on a daily basis when applicable. Attending of daily operational briefings and meetings.</li><li>
Manage rotational or periodic cleaning programs and regular inspections of suites, rooms and adjoining public areas.</li><li>
Check suites after supervisor and attendant and provide performance feedback and corrections to ensure all standards are met. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service.</li><li>
Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check.</li><li>
Liaise with Front Office for special requests.</li><li>
Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.</li><li>
Issue a weekly action item list with outstanding defects and cleanliness matters for faster follow up by respective departments.</li><li>
Ensure clean, safe and pleasing environment for guests within suites and adjoining public areas.</li><li>
Escalate, establish with the assistant Director HK, implement and monitor the maintenance and repair program of guest suites and adjoining public areas. Ensure that repair requests are being processed and monitor response times. This includes the daily monitoring of suites as those have to be kept to a minimum.</li><li>
Follow and escalate energy conservation procedures for guest suites and public areas in conjunction with Chief Engineer.</li><li>
Liaise to monitor and control inventories, consumption and wastage of equipment, guest supplies, cleaning supplies and linen supplies. Anticipate revenue/cost problems within areas of responsibility.</li><li>
Recommend the timely replacement of guest suite and public area supplies and equipment.</li><li>
Assist the Assistant Director of Rooms in the annual budget preparations.</li><li>
Maintains a positive, cooperative work environment between/with all related departments and management. Leads by example.</li><li>
Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.</li><li>
Maintain close liaison with all departments to have a good understanding of other departments&rsquo; operational flows.</li><li>
Personally, demonstrate a commitment to guest service by responding promptly to any guest needs with an interest and concern in satisfying every guest and internal customer.</li><li>
Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times.</li><li>
Propose and initiate new services and products for our guests when approved.</li><li>
Keep informed of new techniques and trend all time.</li><li>
Develop and demonstrate his/her creativity at all time.</li><li>
Respect the privacy of personal guests&rsquo; information.</li><li>
Share experience and best practice.</li><li>
Never request favors/tips from guest.</li><li>
Perform any other reasonable duties as required by the department head from time to time.</li></ul> 
Qualifications 
Qualifications:<ul><li>
Postgraduate qualification in Hotel Management with a diploma or equivalent certification.</li><li>
Minimum 4 years of experience in a similar role.</li><li>
Strong proficiency in Microsoft Office, particularly Excel and Word, with good computer and account skills.</li><li>
Sound knowledge of business practices, people management, and hotel standards (FLHSS, Raffles &amp; Fairmont values).</li><li>
Excellent English communication skills, professional appearance, and positive attitude.</li><li>
Strong management, multitasking, and teamwork abilities in a fast-paced environment.</li><li>
Knowledge of floral decoration, materials, fabrics, flooring, and current trends/techniques.</li><li>
Ability to interact with guests respectfully and efficiently, with strong attention to safety.</li><li>
Physically able to work across hotel areas, use office equipment, and respond to visual and auditory cues.</li></ul></div>

Assistant Housekeeping Manager

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a detail-oriented and efficient Account Payable professional to join our finance team. In this role, you will be responsible for managing and processing all aspects of accounts payable, ensuring accurate and timely payments to vendors and suppliers.<ul><li>
Process and verify invoices, expense reports, and payment requests</li><li>
Maintain accurate records of all financial transactions and vendor information</li><li>
Reconcile account statements and handle payment discrepancies</li><li>
Prepare and process electronic transfers and payments</li><li>
Assist in month-end closing procedures</li><li>
Respond to vendor inquiries and resolve account issues</li><li>
Ensure compliance with company policies and accounting standards</li><li>
Collaborate with other departments to improve processes and maintain financial accuracy</li><li>
Assist in preparing financial reports and analysis as needed</li><li>
Maintain a high level of confidentiality when handling sensitive financial information</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Accounting, Finance, or related field</li><li>
2-3 years of experience in accounts payable or similar role</li><li>
Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Excel</li><li>
Strong attention to detail and ability to manage multiple tasks simultaneously</li><li>
Excellent organizational and time management skills</li><li>
Knowledge of accounting principles and practices</li><li>
Strong analytical and problem-solving abilities</li><li>
Effective communication skills, both written and verbal</li><li>
Ability to work independently and as part of a team</li><li>
Experience with electronic payment systems and online banking platforms</li><li>
Familiarity with Saudi Arabian tax regulations and accounting standards (preferred)</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Account Payable - Raffles The Red Sea.

Join Raffles and explore 26   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.