Qureos Mentor

Raffles

Raffles Hotels & Resorts offers luxurious accommodations and exceptional service in iconic locations around the world. With a rich heritage dating back to 1887, Raffles creates unique experiences through its storied properties, blending cultural sophistication with modern elegance. Guests can enjoy a range of amenities and personalized services, making each stay memorable and indulgent.

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles The Palm
Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for Guest Relations Officer. Reporting to the Guest Relations Supervisor / Guest Experience Manager. The Raffles Guest Relations Officer is not defined by the tasks they perform, but by what they make possible for every guest they serve. This is a role of presence, not just procedure. The Guest Relations Officer is the architect of the individual guest journey: the single point of continuity from the moment a reservation is made to the moment a guest steps into the world again, and the reason they return.
At Raffles, the Guest Relations Officer is proactive, personal, and fully accountable for the arc of that stay. As Guest Relations Officer their presence is felt rather than seen: available, responsive, and ready to step in whenever a guest needs them.
Key Responsibilities
Knowledge<ul><li>
Hold thorough, practised knowledge of all Guest Relations Service SOPs; not as rules to follow, but as a foundation from which to deliver with confidence and consistency.</li><li>
Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five-star service globally.</li><li>
Maintain working proficiency across all platforms used to capture, action, and track the guest journey.</li><li>
Demonstrate accurate knowledge of all room categories, suite configurations, F&amp;B offerings, in-house experiences, and property-wide facilities.</li><li>
Stay continuously informed on arriving guests: their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints.</li><li>
Remain current on local culture, seasonal events, and the area&rsquo;s social landscape to serve as a credible and genuine resource for guests.</li></ul> 
The 360&deg; Guest Journey<ul><li>
Internalise and embody the Raffles brand personality in every interaction: Charming, Graceful, Thoughtful, and Welcoming.</li><li>
Consistently execute the Top 5 Service Excellence pillars in every guest encounter: Look, Smile, Talk, Listen, and Thank.</li><li>
Operate as the orchestrator of the guest journey; the conductor who ensures every department plays its part at precisely the right moment.</li><li>
Own the guest relationship from pre-arrival to post-departure, not as a series of handoffs, but as a single, unbroken arc of care.</li><li>
Initiate meaningful pre-arrival contact: review profiles with intent, anticipate what has not yet been asked for, and personalise every element of the arrival before the guest lands.</li><li>
Conduct in-room check-ins and room orientations with warmth and genuine curiosity; reading each guest to determine the level of engagement they seek.</li><li>
Correspond with guests via appropriate channels &ndash; written, digital, verbal &ndash; always in the Raffles tone: considered, elegant, and never transactional.</li><li>
Anticipate needs before they are expressed. A pattern observed becomes a gesture before departure.</li><li>
Be proactively present: visible, attuned, and ready throughout the entire stay.</li><li>
Manage all guest requests with full personal accountability; coordinating across departments, tracking to completion, and following up without being asked.</li><li>
Handle complaints and service failures with ownership and composure: acknowledge, recover, and follow through until the guest's trust is fully restored.</li><li>
Inspect arrival and occupied rooms through a Guest Relations Officer's perspective.</li><li>
Execute Raffles Rituals and special occasion set-ups with precision, creativity, and genuine care for the detail.</li><li>
Offer packing and unpacking service with the discretion and attentiveness that transforms a practical task into a considered experience.</li><li>
Monitor DND and OOO rooms with diligence, acting on welfare concerns immediately and in full accordance with SOP.</li><li>
Maintain impeccable Guest Relations notes: recording preferences, observations, and interactions in a way that serves the next encounter as richly as the current one.</li><li>
Practise genuine, knowledgeable upselling; recommending experiences, dining, and services because they are right for this guest, not to meet a metric.</li><li>
Collaborate daily with Housekeeping, Private Dining, Front Office, Engineering, Concierge, and all relevant departments; communicating with clarity, respect, and shared ownership of the guest outcome.</li><li>
Embody the 'We Are All Butlers' philosophy: treat every colleague as a contributor to the guest journey, and every interaction &ndash; internal or external &ndash; as a reflection of the Raffles standard.</li><li>
Attend shift briefings, department meetings, and training sessions with active engagement.</li><li>
Contribute to the team's culture through reliability, discretion, and a consistent willingness to support colleagues.</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Guest Journey Ownership, Empathy &amp; Anticipation, Emotional Intelligence, Personalisation, Cultural Sensitivity, Service Recovery, Attention to Detail, Multitasking, Strong Interpersonal Skills</li><li>
Commercial awareness. Multi-cultural fluency across international guest profiles.</li><li>
Neat, polished appearance. Articulate. Good posture. A presence that is both warm and composed.</li></ul>
EXPERIENCE &amp; QUALIFICATIONS<ul><li>
Minimum 2 years of experience in a guest-facing role in a luxury or ultra-luxury hotel environment.</li><li>
University degree, preferably in Hospitality Management, Tourism, or a related field.</li><li>
Proficiency in English is essential; knowledge of other languages is a plus.</li><li>
Familiarity with Forbes or LQA standards preferred.</li><li>
Knowledge of Opera PMS.</li><li>
Flexible availability including nights, weekends, and holidays</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li></ul>
AND ABOVE ALL<ul><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li></ul> 
Additional Information 
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: 
We celebrate our differences. We support each other and we always stand together.
Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: 
We build trust through mutual respect and being authentic. 
Diversity &amp; Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. 
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</div>

Guest Relations Officer

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 
About Raffles &amp; Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha &mdash; where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today&rsquo;s global traveler.
Together, Raffles &amp; Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day. 
About the Application Process
At Raffles &amp; Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Recreation Manager.
The Recreation Manager is responsible for overseeing all recreation and wellness operations within the hotel, including swimming pools, fitness facilities, recreational programs, and guest activities. The role ensures exceptional guest experiences, operational efficiency, safety compliance, team development, and revenue generation while maintaining the highest standards of luxury hospitality.
Key Responsibilities:<ul><li>
Manage the daily operations of recreation facilities, including pools, fitness centers, and recreational activities</li><li>
Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.</li><li>
Develop and implement operational policies, procedures, and service standards</li><li>
Deliver exceptional guest experiences by responding to guest needs and feedback in a timely and professional manner</li><li>
Coordinate with Spa, Rooms, Food &amp; Beverage, and other departments to enhance guest engagement and wellness offerings</li><li>
Recruit, train, coach, and supervise recreation team members to achieve service excellence</li><li>
Prepare departmental budgets, forecasts, and financial reports while controlling costs and maximizing revenue opportunities</li><li>
Monitor performance indicators and implement improvements to enhance efficiency and guest satisfaction</li><li>
Ensure compliance with all health, safety, emergency response, and regulatory requirements</li><li>
Develop innovative recreation, fitness, and wellness programs that align with the hotel's luxury positioning</li></ul> 

Qualifications 
What will you bring to this role?<ul><li>
Bachelor's degree in Hospitality Management, Leisure Management, Sports &amp; Recreation, or a related field</li><li>
3&ndash;5 years of management experience in recreation, wellness, fitness, or luxury hotel operations</li><li>
Strong leadership, communication, and organizational skills</li><li>
Experience in budgeting, financial planning, and operational management</li><li>
Fluency in English; additional languages are an advantage</li><li>
CPR, First Aid, and Lifeguard certifications preferred</li><li>
Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul></div>

Recreation Manager

<div>Company Description 
Raffles Diriyah is a glamourous new landmark in Diriyah &ndash; Saudi Arabia&rsquo;s &ldquo;City of Earth&rdquo;. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles&rsquo; timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.
At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests&rsquo; experience. Here, guests arrive as visitors, leave as friends, and return as family. 
Job Description 
The Director of Rooms is a key pre-opening leader responsible for the successful set-up, launch and ongoing direction of all Rooms Division operations.
 This role will establish Raffles brand standards, recruit and develop high-performing teams, and design exceptional guest journeys. Following opening, the Director of Rooms will drive service excellence, operational efficiency, and financial performance across the Rooms Division, ensuring a seamless transition from opening to steady-state operations.
Leadership Presence &amp; Brand Stewardship<ul><li>
Sets the standard for luxury experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.</li><li>
Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.</li><li>
Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.</li><li>
Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcome.</li></ul>
Operational Performance &amp; Strategic Execution<ul><li>
Lead the pre-opening planning and set-up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions, ensuring seamless execution and consistency of experience.</li><li>
Oversees financial performance, including pre-opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.</li><li>
Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.</li><li>
Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.</li><li>
Work closely with Revenue Management, Sales, and Marketing to support pre-opening pricing, positioning, and go-to-market strategies.</li><li>
Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.</li><li>
Ensures effective labour management, productivity, and operational KPIs to balance service excellence with financial discipline.</li><li>
Brings proven pre-opening and project management experience required to navigate both short‑term operational initiatives and long‑range capital plans.</li><li>
Maintains transparency and strong communication within a high‑touch ownership environment.</li></ul>
Culture, Talent &amp; Engagement<ul><li>
Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.</li><li>
Builds a high‑performance culture rooted in collaboration, creativity, and accountability across Rooms Department teams.</li><li>
Partners closely with People &amp; Culture to drive engagement, retention, and development initiatives within the division.</li><li>
Translates colleague engagement insights into actionable plans with measurable outcomes.</li><li>
Mentors and develops Rooms leaders, strengthening succession pipelines and long‑term capability.</li><li>
Sustains energy, creativity, and a sense of purpose within a dynamic and competitive luxury dining landscape.</li></ul>
Guest Experience, Safety &amp; Brand Standards<ul><li>
Takes ownership of the end‑to‑end Rooms guest experience, ensuring exceptional service, quality, and consistency across all venues.</li><li>
Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.</li><li>
Drives personalization and memorable moments that reflect modern luxury while honouring Raffles heritage.</li><li>
Ensures compliance with health, safety, sanitation, and regulatory standards across Rooms operation.</li><li>
Analyses guest feedback and quality metrics to implement structured improvements and sustain excellence.</li><li>
Oversee the end-to-end guest journey design, ensuring Raffle experience from pre-arrival to post-departure.</li><li>
Establish guest feedback, service recovery, and online reputation processes in readiness for opening.</li></ul> 

Qualifications 
<ul><li>
Minimum 10 years of progressive Rooms leadership experience within luxury or ultra‑luxury hotel brands.</li><li>
At least 5 years in a senior Rooms leadership role (Director of Rooms, Executive Assistant Director of Rooms, or equivalent) within a Forbes‑rated, or comparable luxury property.</li><li>
Proven success leading diverse teams, in high‑end luxury, ultra-luxury hotels.</li><li>
Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex Rooms operations.</li><li>
Bachelor&rsquo;s degree in hospitality management, Tourism, Business, or a related field preferred.</li><li>
Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.</li></ul>
Leadership Style &amp; Personal Attributes<ul><li>
A dynamic, emotionally intelligent leader with a passion for hospitality, and guest experience.</li><li>
Warm, polished, and service‑driven, with the ability to inspire teams and connect authentically.</li><li>
Creative and commercially minded, balancing innovation with operational discipline.</li><li>
Highly detail‑oriented with strong judgment and problem‑solving capabilities.</li></ul> 

Additional Information 
<ul><li>
Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>
Complimentary duty meal.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility &amp; Sustainability activities.</li></ul>
Our Commitment to Diversity &amp; Inclusion<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Director of Rooms - Raffles Diriyah

<div>Company Description 
Raffles Diriyah is a glamourous new landmark in Diriyah &ndash; Saudi Arabia&rsquo;s &ldquo;City of Earth&rdquo;. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles&rsquo; timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.
At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests&rsquo; experience. Here, guests arrive as visitors, leave as friends, and return as family. 
Job Description 
ROLE SUMMARY
As Director of Residences at Raffles Diriyah, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Raffles hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently &quot;make special happen&quot; for our residents. This role champions the brand's unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.
Key Responsibilities:<ul><li>
Homeowner Journey Leadership</li><li>
Service Excellence &amp; Standards</li><li>
Relationship Management</li><li>
Operational Oversight</li><li>
Cross-Functional Collaboration</li><li>
Financial Management</li><li>
Team Leadership &amp; Development</li><li>
Homeowners Association (HOA) &amp; Governance</li><li>
Health, Safety &amp; Security</li><li>
Continuous Improvement &amp; Innovation</li><li>
Community &amp; Destination Engagement</li><li>
Event &amp; Lifestyle Curation</li><li>
Hotel &amp; Brand Integration</li></ul> 
Qualifications 
Essential Requirements:<ul><li>
Education: Bachelor&rsquo;s degree in hospitality management, Business Administration, Real Estate Management, or a related field. Equivalent extensive professional experience will be considered.</li><li>
Experience: Minimum of 7-10 years of progressive senior management experience within ultra-luxury residential properties, high-end hospitality operations (5-star hotels/resorts), or private club management.</li><li>
Luxury Service Expertise: Demonstrated, impeccable track record in delivering and managing ultra-luxury customer service, sophisticated client relations, and relationship building with high-net-worth individuals.</li><li>
Financial Acumen: Strong financial literacy with proven experience in budget development, management, forecasting, and P&amp;L responsibility within a luxury operational context.</li><li>
Communication &amp; Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to engage, influence, and build rapport with diverse stakeholders, including homeowners, staff, and executive leadership.</li><li>
Leadership: Demonstrated leadership experience in successfully managing, motivating, and developing cross-functional teams of 15+ colleagues in a dynamic, service-oriented environment.</li><li>
Technical Proficiency: Advanced proficiency in property management systems (e.g., Opera, Lightspeed), CRM software, and the full Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li></ul>
Desired Qualities &amp; Skills:<ul><li>
Residential Specific Experience: Direct experience with luxury residential properties, serviced apartments, or high-end private club management.</li><li>
Market Knowledge: In-depth knowledge of the local luxury real estate market, competitive landscape, and leading luxury service providers in Middle East.</li><li>
Project Management: Project management certification (e.g., PMP) or demonstrated experience in leading and delivering complex projects with multiple stakeholders.</li><li>
Governance Understanding: Comprehensive understanding of Homeowners Association (HOA) governance, condominium association management, and relevant legal frameworks.</li><li>
Multilingual Capabilities: Proficiency in English and Arabic to cater to the region's diverse community.</li><li>
Brand Alignment: Previous experience with Raffles, Accor, or other globally recognized luxury hospitality brands.</li><li>
Passion for Lifestyle: A demonstrable and genuine passion for creating, curating, and delivering exceptional lifestyle experiences that exceed resident expectations.</li></ul> 

Additional Information 
<ul><li>
Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>
Complimentary duty meal.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility &amp; Sustainability activities.</li></ul>
Our Commitment to Diversity &amp; Inclusion<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Director of Residences - Raffles Diriyah

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.<ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Core Responsibilities<ul><li>
Intuitive Guest Care: Orchestrate seamless &quot;resident&quot; journeys from pre-arrival to a &quot;fond farewell&quot;. This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations.</li><li>
Bespoke Experience Curation: Design &quot;wow moments&quot; and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries.</li><li>
Master Valet Services: Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards.</li><li>
Dining &amp; Social Facilitation: Manage in-suite dining experiences, including the service of afternoon tea, evening canap&eacute;s, and private meals with meticulous attention to table presentation.</li><li>
Team Leadership: Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the &quot;Raffles Brand Personality&quot;&mdash;charming, graceful, thoughtful, and welcoming.</li><li>
Guest Intelligence: Maintain and update exhaustive guest profiles, noting specific &quot;quirks&quot; and preferences to ensure a seamless &quot;elite relay&quot; between shifts.</li></ul> 

Qualifications 
Required Skills &amp; Qualifications<ul><li>
Experience: Typically a minimum of 2&ndash;5 years in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations.</li><li>
Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.</li><li>
Cultural Savvy: Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette</li><li>
Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.</li><li>
Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.</li></ul>
The &quot;Raffles Standard&quot; Personality<ul><li>
A successful Senior Butler must embody these specific brand values:</li><li>
Emotional Luxury: The ability to build genuine, warm, and professional connections that transcend basic service.</li><li>
The &quot;Butler Did It&quot; Spirit: A witty, stylish, and resourceful approach to problem-solving and service.</li><li>
Discretion &amp; Privacy: Respecting guest space and maintaining absolute confidentiality at all times.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in Pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Senior Butler - Raffles The Red Sea

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Raffles &amp; Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha &mdash; where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today&rsquo;s global traveler.
Together, Raffles &amp; Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the Application Process
At Raffles &amp; Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Government &amp; Immigration Relations Admin.
As a Government &amp; Immigration Relations Admin at Raffles Doha and Fairmont Doha, you will be responsible for ensuring efficient coordination and compliance with all government, immigration, and labor-related processes while delivering exceptional internal service to colleagues and stakeholders. Serving as a key liaison between the hotels and relevant government authorities, you will represent the professionalism, integrity, and service excellence of both Raffles and Fairmont through the accurate handling of documentation, permits, visas, and regulatory requirements.
You will play an integral role in supporting seamless operations by managing government-related transactions, maintaining compliance records, coordinating employee documentation, and facilitating effective communication with external authorities. Through your attention to detail, proactive approach, and commitment to excellence, you will contribute to a smooth and compliant colleague experience across both hotels.
Key Responsibilities<ul><li>
Manage and process all government, immigration, labor, and municipality-related transactions in a timely and accurate manner, ensuring full compliance with local laws and regulations.</li><li>
Coordinate visa applications, renewals, cancellations, residency permits, work permits, and other official documentation for colleagues across Raffles Doha and Fairmont Doha.</li><li>
Serve as the primary point of contact with government authorities, maintaining positive and professional relationships to facilitate efficient processing of administrative requirements.</li><li>
Monitor the validity of employee documents, licenses, permits, and official records, ensuring renewals are completed before expiration dates.</li><li>
Maintain accurate and confidential records of all government-related documentation, correspondence, and transactions in accordance with company policies and legal requirements.</li><li>
Support onboarding and offboarding processes by coordinating all required immigration and government procedures for new and departing colleagues.</li><li>
Stay informed of changes in labor laws, immigration regulations, and government procedures, providing guidance and updates to relevant departments as required.</li><li>
Prepare reports, track application statuses, and maintain documentation logs to support operational efficiency and compliance.</li><li>
Collaborate closely with People &amp; Culture, Finance, and operational departments to ensure smooth administration of colleague-related government processes.</li></ul> 

Qualifications 
What will you bring to this role?<ul><li>
Previous experience in Government Relations, Immigration Services, Human Resources Administration, or a similar role within the hospitality industry or a large-scale organization.</li><li>
Strong knowledge of Qatar labor laws, immigration procedures, visa regulations, and government administration processes.</li><li>
Proven ability to manage multiple priorities while maintaining a high level of accuracy, confidentiality, and attention to detail.</li><li>
Excellent organizational, administrative, and time-management skills, with the ability to meet deadlines in a fast-paced environment.</li><li>
Strong communication and interpersonal skills, with the ability to build effective relationships with government authorities, colleagues, and stakeholders.</li><li>
Proficiency in Microsoft Office applications and experience with HRIS or government-related online portals is an advantage.</li><li>
Ability to handle sensitive information with discretion and professionalism.</li><li>
Fluency in English is required; Arabic language skills are highly desirable.</li><li>
A proactive, service-oriented approach with a commitment to operational excellence and continuous improvement.</li><li>
Ability to work independently while contributing effectively as part of a collaborative team environment that supports the exceptional standards of Raffles Doha and Fairmont Doha.</li><li>
Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul> 

Additional Information 
Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Government & Immigration Relations Admin – Arabic Speaker

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