Qureos Mentor

Rainmaker Consultancy

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 We are seeking a Director of Information Technology for a leading hospitality &amp; lifestyle destination. Reporting directly to the executive team, this role will lead a 6-person IT department and oversee all core IT functions &mdash; from infrastructure resilience to cyber security, system governance, integration architecture, and guest-centric technology enablement.
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 As the Director of Information Technology, you will drive the digital backbone of one of Istanbul&rsquo;s most ambitious lifestyle destinations. From ensuring operational continuity across 24/7 services to supporting premium guest experiences through secure, scalable, and intelligent technology platforms &mdash; this role is both strategic and hands-on. You will be responsible for defining and implementing IT strategy, managing mission-critical infrastructure, leading digital innovation projects, and ensuring full compliance with data governance and security standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Lead the end-to-end management of IT operations, including infrastructure, network, systems, and application ecosystems across the entire facility.
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 Design, implement, and optimize secure, scalable infrastructure strategies aligned with operational and guest experience objectives.
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 Manage installation, administration, updates, and troubleshooting of system software and infrastructure; ensure continuity across legacy environments (e.g., Windows Server 2012, SQL Server 2012, Windows 10) while planning for future upgrades.
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 Manage operational continuity of hospitality technologies: PMS (Fidelio Suite8, Opera), POS (Micros 9700, Symphony), financial platforms (Logo, SAP), and building systems (IP/CCTV, IPTV, door lock systems).
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 Lead information security strategy, ensuring governance, risk mitigation, and compliance with internal and external standards.
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 Establish robust backup, recovery, and business continuity protocols; manage preventive maintenance and critical incident response.
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 Drive interface and API integrations with internal departments and third-party vendors to ensure seamless digital interoperability.
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 Supervise procurement, inventory, and vendor management processes; ensure service level compliance and cost efficiency.
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 Build and maintain detailed IT documentation, asset tracking, and access management in line with audit and confidentiality protocols.
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 Oversee monitoring of critical environmental systems (UPS, generator, HVAC) affecting IT continuity.
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 Develop and manage the annual IT budget; optimize investments across hardware, software, and support services.
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 Support training, orientation, and onboarding of staff on systems and digital policies, fostering a culture of tech awareness and compliance.
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 Must-Have Qualifications:
 
 
 
 
 
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 Proven leadership experience managing IT operations in hospitality, real estate, or other complex 24/7 service environments.
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 Advanced knowledge of Microsoft enterprise environments, with experience managing legacy systems (e.g., Windows Server 2012, SQL Server 2012, Windows 10) and leading transition to newer platforms.
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 Strong operational grasp of hardware infrastructure, network systems, and IT security frameworks.
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 Hands-on experience with hotel technologies (PMS, POS, IPTV, door lock systems) and finance/ERP tools.
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 Deep understanding of integration architectures, API governance, and vendor coordination.
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 Exceptional communication and decision-making capabilities in high-stakes, multi-stakeholder environments.
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 Strong process orientation, documentation discipline, and confidentiality awareness.
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 Nice-to-Have Qualifications:
 
 
 
 
 
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 Background in luxury hospitality, mixed-use lifestyle developments, or large-scale real estate projects.
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 Experience managing digital innovation projects and infrastructure for guest-facing technologies.
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 Familiarity with Turkish legal and regulatory requirements related to IT systems and data security.
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 Rainmaker Note:
 
 This is a pivotal opportunity to lead the digital engine of one of Istanbul&rsquo;s most iconic urban transformation projects.
 
 
 
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Director of Information Technology

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Director of Information Technology