Qureos Mentor

RAKBANK

<div>
 
 
 About the Role:
 
 
 
 The Vice President, Digital Product Owner &ndash; Wealth Management is responsible for accelerating the execution of the Wealth Transformation roadmap and delivering measurable progress against strategic milestones. The role ensures alignment between business strategy and technology delivery, driving client engagement through intuitive and personalized digital wealth experiences. It focuses on enabling advisor productivity, delivering scalable digital solutions, and embedding a culture of agility and innovation. This position reports directly to the EVP &amp; Head of Digital Channels, Personal Banking and plays a critical role in bridging the gap between vision and execution to generate business value through improved client retention, increased AUM, and enhanced digital adoption.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Accelerate execution of the Wealth Transformation roadmap, delivering measurable progress against strategic milestones.
 </li>
 <li>
 Drive client engagement and satisfaction through intuitive, personalized, and high-impact digital wealth experiences.
 </li>
 <li>
 Increase advisor productivity and enablement by digitizing key workflows and tools.
 </li>
 <li>
 Deliver scalable digital solutions that reduce operational complexity and improve time-to-market.
 </li>
 <li>
 Champion a culture of agility and innovation, embedding customer-centric thinking across squads and stakeholders.
 </li>
 <li>
 Ensure alignment between business strategy and technology delivery, bridging the gap between vision and execution.
 </li>
 <li>
 Generate business value through improved client retention, increased AUM, and enhanced digital adoption.
 </li>
 <li>
 Establish product excellence by continuously optimizing features based on data, feedback, and evolving market needs.
 </li>
 <li>
 Ensure all activities comply with internal policies and regulatory requirements, maintaining the highest standards of risk management and ethical conduct.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Economics, Business Administration, Computer Science, Engineering, or Information Systems.
 </li>
 <li>
 Master&rsquo;s degree (MBA, MSc in Finance, or Digital Innovation).
 </li>
 <li>
 Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager.
 </li>
 <li>
 Agile, Lean, or Design Thinking credentials.
 </li>
 <li>
 CFA, CFP, or other wealth management certifications.
 </li>
 <li>
 10+ years in product management, digital transformation, or agile delivery roles
 </li>
 <li>
 Minimum 5+ years in a senior product owner or leadership role within an agile organization
 </li>
 <li>
 3+ years in wealth management, private banking, or fintech.
 </li>
 <li>
 Experience with wealth tech platforms, robo-advisory models, and portfolio management tools.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Agile methodologies (Scrum, SAFe, Kanban).
 </li>
 <li>
 End-to-end product lifecycle management.
 </li>
 <li>
 Backlog management tools (Jira, Azure DevOps, Confluence).
 </li>
 <li>
 Digital wealth platforms and robo-advisory tools.
 </li>
 <li>
 Customer journey mapping and UX collaboration.
 </li>
 <li>
 Data analytics (Google Analytics, Power BI, Tableau).
 </li>
 <li>
 Stakeholder management and regulatory awareness (MiFID II, FATCA, AML).
 </li>
 <li>
 API and integration concepts.
 </li>
 <li>
 Market and competitor analysis.
 </li>
 <li>
 Documentation and communication of product vision and user stories.
 </li>
 <li>
 Ability to set vision and deliver large-scale digital transformations.
 </li>
 <li>
 Agility in evolving strategies and sustaining momentum under pressure.
 </li>
 <li>
 Championing continuous improvement and client-centric solutions.
 </li>
 <li>
 Strong influencing and collaboration skills across diverse stakeholders.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Gain:
 
 
 <ul>
 <li>
 Competitive compensation and performance-based incentives
 </li>
 <li>
 Medical coverage for you and your family
 </li>
 <li>
 Comprehensive life insurance
 </li>
 <li>
 Exposure to high-impact strategic projects
 </li>
 <li>
 Supportive and inclusive workplace culture
 </li>
 <li>
 Opportunities for career advancement and professional development
 </li>
 </ul>
 
 
</div>

Vice President, Digital Product Owner - Wealth Management

<div>
 
 
 
 About The Company
 
 
 
 
 RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management
 
 
 In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans
 
 
 Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption
 
 
 We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future
 
 
 In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a &lsquo;Digital bank with human touch&rsquo;, for our customers
 
 
 So, join us in co-creating the future of RAKBANK!
 
 
 
 
 
 
 
 What You Will Be Doing
 
 
 
 
 &bull;Handle inbound and outbound calls, chats, or emails from customers regarding inquiries, account-related issues, and products/services information
 
 
 &bull;Provide prompt and accurate responses to customer inquiries, resolving issues or directing them to the appropriate channels for further assistance
 
 
 &bull;Engage with customers to identify their financial needs and cross-sell banking products and services that align with their requirements and preferences
 
 
 &bull;Report any suspected fraudulent transactions or activities promptly, following established procedures and protocols for fraud detection and prevention
 
 
 &bull;Effectively manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while working towards satisfactory resolutions
 
 
 &bull;Adhere to strict security and compliance guidelines, ensuring the confidentiality and integrity of customer information and transactions
 
 
 &bull;Collaborate with team members and other departments to address customer issues and improve overall service delivery
 
 
 &bull;Stay informed about banking products, policies, and procedures to provide accurate and up-to-date information to customers
 
 
 &bull;Document all customer interactions and transactions accurately in the designated systems, maintaining detailed records for future reference
 
 
 &bull;Continuously strive to enhance customer satisfaction and loyalty through exceptional service delivery and personalized support
 
 
 &bull;Achieving monthly sales targets by effectively cross-selling and pitching to our existing data customer base and closing sales
 
 
 &bull;To provide Market feedback on competition and suggest changes for product improvement
 
 
 &bull;Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable
 
 
 &bull;Capture and report customer feedback towards continual product development
 
 
 &bull;Follow up all bank procedure and process with fully adherence to BCP steps rules and regulations. Ensure to differentiate between Conventional &amp; Islamic calls and assist customers based on their preferred product / services
 
 
 
 
 
 
 
 What You Should Have
 
 
 
 
 &bull;Proactive and results-oriented mind-set to achieve sales targets and meet customer satisfaction goals
 
 
 &bull;Strong sales intelligence with the ability to identify sales opportunities and close deals
 
 
 
 
 
 
 
 What We Are Looking For
 
 
 
 
 &bull;Bachelor&rsquo;s degree in Banking or a related field
 
 
 &bull;1- 3 years of relevant experience
 
 
 &bull;Strong customer focus
 
 
 &bull;Proficient in computer use with excellent writing skills
 
 
 &bull;Outstanding communication abilities
 
</div>

Contact Centre Voice Specialist (Mandarian Speaking)

<div>
 
 🚀
 
 About the Role
 
 
 
 RAKBANK is looking for a strategic and analytical Emirati professional to join our Corporate Strategy team as an
 
 Assistant Manager &ndash; Corporate Strategy
 
 . This full-time role is ideal for individuals passionate about driving organizational growth, shaping strategic initiatives, and delivering impactful insights to senior leadership.
 
 
 
 
 
 💼
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support the development and execution of corporate strategy initiatives aligned with RAKBANK&rsquo;s long-term goals
 </li>
 <li>
 Conduct market research, competitive analysis, and financial modeling to inform strategic decisions
 </li>
 <li>
 Collaborate with cross-functional teams to identify growth opportunities and operational efficiencies
 </li>
 <li>
 Prepare executive-level presentations and reports for senior management and board meetings
 </li>
 <li>
 Monitor key performance indicators and provide actionable insights to improve business outcomes
 </li>
 <li>
 Assist in evaluating strategic partnerships, investments, and new business ventures
 </li>
 </ul>
 
 
 
 
 🎯
 
 Who We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field (MBA preferred)
 </li>
 <li>
 3&ndash;5 years of experience in strategy, consulting, or corporate planning
 </li>
 <li>
 Strong analytical and problem-solving skills with proficiency in Excel and PowerPoint
 </li>
 <li>
 Excellent communication and stakeholder management abilities
 </li>
 <li>
 Strategic mindset with attention to detail and a proactive approach
 </li>
 <li>
 Ability to thrive in a dynamic, fast-paced environment
 </li>
 </ul>
 
 
 
 
 🎁
 
 What You&rsquo;ll Gain
 
 
 <ul>
 <li>
 Competitive compensation and performance-based incentives
 </li>
 <li>
 Medical coverage for you and your family
 </li>
 <li>
 Comprehensive life insurance
 </li>
 <li>
 Exposure to high-impact strategic projects
 </li>
 <li>
 Supportive and inclusive workplace culture
 </li>
 <li>
 Opportunities for career advancement and professional development
 </li>
 </ul>
</div>

Assistant Manager - Corporate Strategy (UAE National)

<div>
 
 
 About The Role:
 
 
 
 The Head of Branches &ndash; Abu Dhabi &amp; Al Ain is responsible for managing and overseeing the smooth operations of all branches within the allocated district. The role ensures effective distribution of Personal Banking Products through the branch network while maintaining compliance with Standard Operating Procedures, statutory and regulatory requirements. The position focuses on delivering exceptional customer service, driving financial performance, and supporting strategic initiatives for branch transformation. This role reports directly to the Head of Branch Distribution and indirectly to the Managing Director &ndash; Retail Banking.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Lead and manage branches within the district to achieve budgeted financial targets through effective sales, service, and product distribution.
 </li>
 <li>
 Drive service excellence and ensure adherence to customer service standards.
 </li>
 <li>
 Monitor branch productivity and implement measures for improvement.
 </li>
 <li>
 Conduct quarterly checks on sensitive files and operational activities.
 </li>
 <li>
 Support new product launches and ensure effective branch-level distribution.
 </li>
 <li>
 Manage operational risk through regular reviews and audits.
 </li>
 <li>
 Monitor MIS daily to assess business performance and ensure compliance with TAT for customer wait times.
 </li>
 <li>
 Promote customer feedback via QR codes and ensure staff engagement in service improvement.
 </li>
 <li>
 Ensure compliance with operating procedures, bank policies, and nationalization targets.
 </li>
 <li>
 Develop and upskill staff, manage performance for underperformers, and recommend career progression.
 </li>
 <li>
 Contribute to strategic goals and guide branches to act as revenue centers.
 </li>
 <li>
 Review error trackers and SEU reports, providing corrective guidance.
 </li>
 <li>
 Enforce channel migration strategies and support branch transformation initiatives.
 </li>
 <li>
 Maintain audit readiness across branches and ensure timely closure of audit observations.
 </li>
 <li>
 Manage internal staff movements to share expertise and build a collaborative culture.
 </li>
 <li>
 Monitor Branch Manager KPIs and ensure achievement within the district.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance or Business; MBA preferred.
 </li>
 <li>
 Experience:
 </li>
 <li>
 Minimum 10 years in retail banking, branch operations, and leadership roles.
 </li>
 <li>
 Proven track record in managing multi-branch operations and driving business growth.
 </li>
 <li>
 Certifications: Knowledge of compliance and regulatory frameworks; BCM awareness.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Ability to lead large teams, foster teamwork, and manage performance.
 </li>
 <li>
 Strong analytical and decision-making skills to drive operational excellence.
 </li>
 <li>
 Deep understanding of AML guidelines, regulatory requirements, and operational risk frameworks.
 </li>
 <li>
 Commitment to delivering superior service and enhancing customer experience.
 </li>
 <li>
 Proficiency in MIS interpretation, operational audits, and process improvement.
 </li>
 <li>
 Empowering others, conflict resolution, resilience, and stress management.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Gain:
 
 
 <ul>
 <li>
 Competitive compensation and performance-based incentives
 </li>
 <li>
 Medical coverage for you and your family
 </li>
 <li>
 Comprehensive life insurance
 </li>
 <li>
 Exposure to high-impact strategic projects
 </li>
 <li>
 Supportive and inclusive workplace culture
 </li>
 <li>
 Opportunities for career advancement and professional development
 </li>
 </ul>
</div>

Vice President, Head of Branches - Abu Dhabi and Al Ain

<div>
 
 
 🚀 About the Role
 
 
 
 RAKBANK is seeking a detail-oriented and legally savvy Emirati to join our Procurement &amp; Vendor Management team as a
 
 Procurement &amp; Contracts Associate
 
 . This full-time role is ideal for individuals with a legal background who are passionate about procurement, contract negotiation, and vendor governance.
 
 
 
 
 
 
 💼 Key Responsibilities:
 
 
 <ul>
 <li>
 Support procurement activities across various categories, ensuring legal and regulatory compliance
 </li>
 <li>
 Draft, review, and manage supplier contracts, NDAs, and service agreements
 </li>
 <li>
 Collaborate with Legal, Compliance, and internal stakeholders to mitigate contractual risks
 </li>
 <li>
 Assist in vendor onboarding, due diligence, and performance tracking
 </li>
 <li>
 Maintain accurate records of contracts, purchase orders, and supplier documentation
 </li>
 <li>
 Contribute to cost optimization initiatives and process improvements
 </li>
 </ul>
 
 
 
 
 🎯
 
 Who We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law, Business Administration, or a related field
 </li>
 <li>
 Strong understanding of contract law and procurement regulations
 </li>
 <li>
 Excellent negotiation, communication, and analytical skills
 </li>
 <li>
 Proactive mindset with attention to detail
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, cross-functional environment
 </li>
 </ul>
 
 
 
 
 
 🎁 What You&rsquo;ll Gain:
 
 
 <ul>
 <li>
 Competitive compensation and performance-based incentives
 </li>
 <li>
 Medical coverage for you and your family
 </li>
 <li>
 Comprehensive life insurance
 </li>
 <li>
 Supportive and inclusive workplace culture
 </li>
 <li>
 Opportunities for career growth and professional development
 </li>
 <li>
 Exposure to strategic sourcing and legal contract management
 </li>
 </ul>
</div>

Procurement & Contracts Associate – UAE National

<div>
 
 At
 
 RAKBANK
 
 , we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank &ndash; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
 
 
 
 
 
 As the Assistant Manager of the Remittance Unit, you&rsquo;ll be at the heart of our global payment ecosystem&mdash;leading seamless end-to-end processing and orchestrating high-impact operations and projects across both onshore and offshore teams. This role is pivotal in ensuring business-as-usual excellence while championing innovation in change management, testing, and regulatory compliance within the payments domain.
 
 
 
 
 
 With deep expertise in ISO20022 standards and industry-recognized certifications, you&rsquo;ll be the go-to authority for delivering precision, reliability, and top-tier service to internal stakeholders and external clients alike. Your leadership will shape the future of payment operations, driving efficiency, integrity, and continuous improvement every step of the way.
 
 
 
 
 
 Join us in co-creating the future of RAKBANK!
 
 
 
 
 
 
 
 What You Will Be Doing:
 
 
 
 
 
 
 <ul>
 <li>
 Lead and manage SWIFT payment processing operations, ensuring accuracy, timeliness, and compliance.
 </li>
 <li>
 Drive and support payment-related projects, including system upgrades, regulatory implementations, and process enhancements.
 </li>
 <li>
 Perform testing and contribute towards change management activities within the payments domain, ensuring minimal disruption to BAU.
 </li>
 <li>
 Collaborate with technology and business teams to implement ISO20022 standards and other payment innovations.
 </li>
 <li>
 Manage onshore and offshore teams, ensuring resource optimization and service continuity.
 </li>
 <li>
 Generate ideas for continuous improvement and innovation to align the unit with global standards.
 </li>
 <li>
 Monitor key performance indicators and implement improvements to enhance operational efficiency.
 </li>
 <li>
 Ensure compliance with all relevant banking regulations and payment industry standards.
 </li>
 <li>
 Identify and mitigate operational risks, proposing and implementing effective solutions.
 </li>
 <li>
 Promote cross-functional learning and development to build a resilient and agile team.
 </li>
 <li>
 Leverage automation and digital tools to streamline payment operations and reduce manual errors.
 </li>
 </ul>
 
 
 
 
 
 
 What We Are Looking For:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Business Administration, Economics, or a related field.
 </li>
 <li>
 Professional certifications in payments (e.g., SWIFT Certified ISO20022 Payments Expert, CertPAY) are highly preferred.
 </li>
 <li>
 Minimum of 5&ndash;7 years of experience in payment operations, SWIFT processing, and project/change management within banking or financial services.
 </li>
 <li>
 Strong understanding of payment systems, regulatory frameworks, and industry standards.
 </li>
 <li>
 Proven track record in managing cross-functional teams and delivering complex payment projects.
 </li>
 </ul>
 
 
 
 
 
 
 What You Should Have:
 
 
 
 
 
 
 <ul>
 <li>
 In-depth understanding of SWIFT messaging formats and ISO20022 standards.
 </li>
 <li>
 Proven experience in managing payment-related projects and change initiatives.
 </li>
 <li>
 Strong knowledge of testing methodologies and change control processes in financial services.
 </li>
 <li>
 Familiarity with banking systems and payment platforms.
 </li>
 <li>
 Ability to optimize processes for accuracy, speed, and compliance.
 </li>
 <li>
 Experience in managing diverse teams across geographies, fostering collaboration and accountability.
 </li>
 <li>
 Exceptional interpersonal and stakeholder management skills.
 </li>
 <li>
 Commitment to delivering high-quality service and resolving issues promptly.
 </li>
 <li>
 Dedication to continuous professional growth and team capability building.
 </li>
 </ul>
 
 
 
 
 
 
 What&rsquo;s In It for You
 
 
 
 <ul>
 <li>
 Pay for performance culture (Competitive and performance-linked compensation)
 </li>
 <li>
 Diverse workforce and inclusive culture
 </li>
 <li>
 Career development and growth opportunities by design
 </li>
 <li>
 Work with the best minds in the field
 </li>
 <li>
 Get opportunities to bring your whole self to the organization and perform to your best.
 </li>
 </ul>
</div>

Assistant Manager - Customer Fulfilment (Remittances)

<div>
 
 
 
 What You Will Be Doing
 
 
 
 
 The Team Leader is tasked with building and nurturing the sales team, managing sales operations, and implementing strategies that enable the business to consistently achieve and exceed its goals.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Direct the management and optimization of the sales team.
 </li>
 <li>
 Develop and implement strategic sales plans to expand the customer base and solidify our presence.
 </li>
 <li>
 Achieve growth and hit sales targets by effectively managing the team and assessing their strengths and weaknesses.
 </li>
 <li>
 Build and promote healthy, long-lasting customer relations.
 </li>
 <li>
 Develop and implement new sales initiatives, strategies, and programs to capture key demographics.
 </li>
 <li>
 Manage relationships with internal and external stakeholders.
 </li>
 <li>
 Manage budgets and update financial records.
 </li>
 <li>
 Motivate and direct the Sales agents to meet financial targets.
 </li>
 <li>
 Provide specialist information, guidance, and advice to customers through excellent customer service to resolve queries.
 </li>
 <li>
 Ensure effective sales achievements by sourcing quality deals from various channels.
 </li>
 <li>
 Conduct comprehensive data collection and analysis to identify key insights and develop effective solutions that align with business requirements.
 </li>
 </ul>
 
 
 
 
 
 
 What You Should Have
 
 
 
 <ul>
 <li>
 Communication skills: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way.
 </li>
 <li>
 Negotiation skills: Must possess the ability to communicate and influence others to arrive at a mutually agreeable solution.
 </li>
 <li>
 Sales orientation: Has the ability to persuade others to accept products, services or ideas in order to meet a specific need.
 </li>
 <li>
 Teamwork: Works collaboratively with others, sharing information and supporting colleagues to achieve common goals.
 </li>
 <li>
 Adaptability: Shows flexibility in response to changing circumstances and can adjust strategies to meet new challenges.
 </li>
 </ul>
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Banking, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4 years&rsquo; experience in Credit Card / Personal Loans business.
 </li>
 </ul>
</div>

Team Leader - Direct Sales

Join RAKBANK and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.