Qureos Mentor

RAKBANK

<div>
 
 
 
 About The Company
 
 
 
 
 RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management
 
 
 In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans
 
 
 Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption
 
 
 We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future
 
 
 In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a &lsquo;Digital bank with human touch&rsquo;, for our customers
 
 
 So, join us in co-creating the future of RAKBANK!
 
 
 
 
 
 
 
 What You Will Be Doing
 
 
 
 
 &bull;Handle inbound and outbound calls, chats, or emails from customers regarding inquiries, account-related issues, and products/services information
 
 
 &bull;Provide prompt and accurate responses to customer inquiries, resolving issues or directing them to the appropriate channels for further assistance
 
 
 &bull;Engage with customers to identify their financial needs and cross-sell banking products and services that align with their requirements and preferences
 
 
 &bull;Report any suspected fraudulent transactions or activities promptly, following established procedures and protocols for fraud detection and prevention
 
 
 &bull;Effectively manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while working towards satisfactory resolutions
 
 
 &bull;Adhere to strict security and compliance guidelines, ensuring the confidentiality and integrity of customer information and transactions
 
 
 &bull;Collaborate with team members and other departments to address customer issues and improve overall service delivery
 
 
 &bull;Stay informed about banking products, policies, and procedures to provide accurate and up-to-date information to customers
 
 
 &bull;Document all customer interactions and transactions accurately in the designated systems, maintaining detailed records for future reference
 
 
 &bull;Continuously strive to enhance customer satisfaction and loyalty through exceptional service delivery and personalized support
 
 
 &bull;Achieving monthly sales targets by effectively cross-selling and pitching to our existing data customer base and closing sales
 
 
 &bull;To provide Market feedback on competition and suggest changes for product improvement
 
 
 &bull;Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable
 
 
 &bull;Capture and report customer feedback towards continual product development
 
 
 &bull;Follow up all bank procedure and process with fully adherence to BCP steps rules and regulations. Ensure to differentiate between Conventional &amp; Islamic calls and assist customers based on their preferred product / services
 
 
 
 
 
 
 
 What You Should Have
 
 
 
 
 &bull;Proactive and results-oriented mind-set to achieve sales targets and meet customer satisfaction goals
 
 
 &bull;Strong sales intelligence with the ability to identify sales opportunities and close deals
 
 
 
 
 
 
 
 What We Are Looking For
 
 
 
 
 &bull;Bachelor&rsquo;s degree in Banking or a related field
 
 
 &bull;1- 3 years of relevant experience
 
 
 &bull;Strong customer focus
 
 
 &bull;Proficient in computer use with excellent writing skills
 
 
 &bull;Outstanding communication abilities
 
</div>

Contact Centre Voice Specialist

<div>
 
 At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank &ndash; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
 
 
 
 
 
 
 
 About the role:
 
 
 
 
 The Customer Portfolio Analyst is responsible for analyzing delinquent accounts, developing effective collection strategies, and ensuring compliance with regulatory standards.
 
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 <ul>
 <li>
 Interact with Customers to procure market information &amp; provide feedback to business.
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 Ensure that customers conform to the repayment plan &amp; the bank norms in complete.
 </li>
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 Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
 </li>
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 Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
 </li>
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 Identify and recommend improvements to procedures and processes to improve process and service levels.
 </li>
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 Be proactive in a wide range of customer enquiries and issues and escalate them as appropriate.
 </li>
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 Identify and act on ways to improve own knowledge and skills and consequently improve the knowledge and skills level of the department.
 </li>
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 Provide support to other team members as required to assist in the smooth operation of the department.
 </li>
 <li>
 Maintain awareness of the department&rsquo;s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
 </li>
 <li>
 Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the department.
 </li>
 </ul>
 
 
 
 
 
 
 What We Are Looking For:
 
 
 
 <ul>
 <li>
 Bachelor's degree with any specialization
 </li>
 <li>
 Minimum of 2 years of experience in collections or a related field within the banking or financial services industry.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Good problem-solving and analytical abilities.
 </li>
 <li>
 Proficiency in using collections software and Microsoft Office Suite.
 </li>
 <li>
 Basic knowledge of relevant laws and regulations related to debt collection.
 </li>
 </ul>
 
 
 
 
 
 
 What You Should Have:
 
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 <li>
 Providing excellent customer service
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 <li>
 Managing change &amp; self-motivation.
 </li>
 </ul>
 
 
 
 
 
 
 What&rsquo;s In It for You
 
 
 
 <ul>
 <li>
 Pay for performance culture (Competitive and performance-linked compensation)
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 Diverse workforce and inclusive culture
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 Career development and growth opportunities by design
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 Work with the best minds in the field
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 Get opportunities to bring your whole self to the organization and perform to your best.
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 </ul>
</div>

Collection Analyst - Emiratized

<div>
 
 
 
 What You Will Be Doing
 
 
 
 
 To perform all sales related activities for potential and existing customers through effective sourcing of primary and related banking products, in order to achieve the assigned financial targets while adhering to the bank's policies, ethics and code of conduct.
 
 
 
 
 
 
 Functional Responsibilities:
 
 
 <ul>
 <li>
 All customer communication to be on recorded calls and ensure all product pricing and features communicated clearly
 </li>
 <li>
 Submission of all records/documents are error free and accurate
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 <li>
 Awareness of all products and provide information in an engaging manner to customers
 </li>
 <li>
 Maintain effective business relationship with customers
 </li>
 <li>
 Ensure proper handover in case of absence, for business continuity
 </li>
 <li>
 Provide continuous market feedback on competition and suggest changes for product enhancement
 </li>
 <li>
 Maximize cross sell of all banking products
 </li>
 <li>
 Follow up on all customer conversions and ensure closure as per TAT to avoid any complaints
 </li>
 <li>
 All leads and complaints to be closed within TAT as per SQ guidelines.
 </li>
 </ul>
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Achieve or exceed monthly assigned sales targets
 </li>
 <li>
 Follow scripts and ensure telephone etiquette as per SQ standards
 </li>
 <li>
 Follow up closely on prospective leads for closure
 </li>
 <li>
 Maintain Quality service by following organization standards and policies
 </li>
 <li>
 Conform the requirements of RAKBANK&rsquo;s Quality Management System
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is an excellent opportunity to join a growing team in a dynamic environment. You will have a chance to make a significant impact on our business whilst developing your career in the financial sector.
 
 
 
 
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Minimum of 3 years&rsquo; experience in banking or financial services, with a focus on tele Sales.
 </li>
 <li>
 Retail banking portfolio management, experience in relationships building and management.
 </li>
 <li>
 Knowledge about retail banking products
 </li>
 </ul>
 
 
</div>

Relationship Officer - Tele Sales

<div>
 
 At
 
 RAKBANK
 
 , we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank &ndash; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance. Now, We&rsquo;re looking for a dynamic
 
 Vice President - Operational Risk
 
 to join our team at Dubai Silicon Oasis, where you'll lead the way in leveraging your expertise in Operational and conduct risk, you will drive the development and deployment of innovative models and insights that align with the bank's strategic objectives, ensuring measurable impact and value creation.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 The Vice President - Operational Risk
 
 is responsible for implementing and maintaining RAKBANK Group's Operational and Conduct Risk Management frameworks across all business and operational areas. This critical role demands rigorous engagement with senior and executive management, management committees, and various stakeholders, including audit teams and regulators, to ensure the utmost effectiveness of internal controls and risk management practices. The position requires meticulous risk assessments, stringent implementation of control measures, and vigilant maintenance of risk management policies and procedures.
 
 
 
 
 
 
 Operational Risk &amp; Internal Controls:
 
 
 <ul>
 <li>
 Implement and administer Operational Risk Management and Conduct Risk Management programmes with utmost diligence, including RSCA and specialized risk assessments.
 </li>
 <li>
 Oversee the implementation, administration, and continuation of Operational Risk Management and Conduct Risk Management frameworks and programmes, such as RSCA, KRI Reporting, and loss data reporting, throughout RAKBANK Group's first and second lines of defence.
 </li>
 <li>
 Engage in formal interactions with RAKBANK Group's Senior &amp; Executive Management and Management Committees on critical matters of Internal Controls, Operational Risk, and Conduct Risk Management.
 </li>
 <li>
 Establish and maintain professional relationships of the highest calibre with internal and external stakeholders, including senior management, external and internal audit teams.
 </li>
 <li>
 Provide comprehensive training, expert advice, guidance, and support to team members to ensure optimal team effectiveness and maintain the highest standards of risk management.
 </li>
 <li>
 Provide strategic direction for the update of the Group's Operational Risk Management and Conduct Risk Management Frameworks.
 </li>
 <li>
 Conduct thorough reviews of new products and processes, and modifications to existing ones, ensuring their implementation aligns strictly with the Bank's internal policies, control standards, and Central Bank Regulations.
 </li>
 <li>
 Critically evaluate and approve process changes proposed by Operating / Business units, permitting incorporation into Operating Procedures only if the proposal meets the Bank's stringent internal policies, control standards, and Central Bank Regulations.
 </li>
 <li>
 Ensure Operating Procedures are drafted to the highest standard and are documented with efficient turnaround times. Oversee the release of new or amended Operating Procedures on the Bank's intranet after rigorous verification of correct documentation.
 </li>
 <li>
 Conduct comprehensive reviews of system enhancements and new system releases in the production environment, ensuring Operating Procedures are meticulously drafted, access roles are thoroughly reviewed and updated, and all respective stakeholders are duly informed of the new system or changes.
 </li>
 <li>
 Perform in-depth reviews of functionality available in new systems, identify potential risk areas, and provide critical commentary on the impact on the Bank's procedures and controls.
 </li>
 <li>
 Participate in and undertake crucial responsibilities for the bank's new digital and non-digital initiatives, ensuring all risk aspects are thoroughly addressed.
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Take full ownership and drive the process of embedding RAKBANK Group's Operational Risk Management framework throughout the business &amp; operational areas. Contribute significantly to the risk and control culture of the organisation through comprehensive knowledge sharing and awareness programmes on the critical importance of risk management.
 </li>
 <li>
 Engage in high-level interactions with RAKBANK Group's Senior &amp; Executive Management and Management Committees on matters of utmost importance concerning Internal Controls, Operational Risk, and Conduct Risk Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Postgraduate / Master's Degree or Equivalent Qualification in Finance, Risk Management, Business Administration, or a related field.
 </li>
 <li>
 Minimum 10 years' experience in Operational Risk Management function in a reputed Banking or Financial Institution, including minimum 5 years in mid-management or supervisory position.
 </li>
 <li>
 Proven experience in managing risk management functions, developing policies, procedures, and risk management strategies.
 </li>
 <li>
 Relevant professional qualifications such as FRM, PRM, or CISM are preferred.
 </li>
 <li>
 Comprehensive understanding of regulatory requirements and guidelines related to operational risk management in the banking sector.
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data and present findings clearly to various stakeholders.
 </li>
 <li>
 Excellent project management skills with experience in implementing risk management frameworks and systems.
 </li>
 <li>
 Proficiency in risk assessment methodologies and tools, including RCSA and KRI reporting.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to influence and drive cultural change across the organisation.
 </li>
 <li>
 Strong leadership qualities with experience in mentoring and developing high-performing teams.
 </li>
 <li>
 Solid understanding of emerging risks in the banking sector, including cyber security, data privacy, and digital transformation risks.
 </li>
 <li>
 Experience in conducting risk assessments for new products, processes, and systems.
 </li>
 </ul>
 
 
 
 
 
 What You'll Gain:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A supportive and collaborative work culture.
 </li>
 <li>
 Access to cutting-edge tools and technologies
 </li>
 </ul>
</div>

Vice President - Operational Risk

Join RAKBANK and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RAKBANK

ABOUT_COMPANY

Contact Centre Voice Specialist

Collection Analyst - Emiratized

Relationship Officer - Tele Sales

Vice President - Operational Risk