Urwah Admin

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Sales Executive support the Sales Manager Sales Executive with driving revenue by identifying new business opportunities, promoting the hotel&rsquo;s services and managing relationships with corporate client in the KSA market. The role focuses on proactive sales, account development, and delivering a seamless client experience aligned with the hotel&rsquo;s standards.</p><p></p><p>
The Sales Executive is key to supporting the overall sales strategy, facilitating seamless communication between clients and the hotel.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Assist the Sales Manager with generating proposals, contracts, and agreements for clients.</p></li><li><p>
Prepare and organize sales kits, presentations, and marketing materials for client meetings and events.</p></li><li><p>
Maintain accurate records of sales activities, leads, and bookings in the CRM or hotel sales system.</p></li><li><p>
Serve as the first point of contact for incoming client inquiries, providing information about the hotel&rsquo;s services, room rates, and event spaces.</p></li><li><p>
Coordinate communication between the sales team and clients, ensuring prompt responses to inquiries, changes, and requests.</p></li><li><p>
Assist with group reservations and room blocks, ensuring client needs and preferences are met.</p></li><li><p>
Collaborate with event planners, catering, and operations teams to ensure smooth execution of group bookings, meetings, and special events.</p></li><li><p>
Confirm and update room blocks, meeting space bookings, and event details with clients and internal teams.</p></li><li><p>
Coordinate rooming lists, group arrivals, and VIP requests with the front desk and housekeeping departments.</p></li><li><p>
Maintain accurate and up-to-date records of sales activities, client interactions, and bookings.</p></li><li><p>
Generate regular sales reports for the sales team and management, providing insights into occupancy, revenue, and client activity.</p></li><li><p>
Monitor sales performance against targets and assist with preparing performance analysis for senior management.</p></li><li><p>
Assist with the organization and promotion of special events, site tours, and client presentations.</p></li><li><p>
Support the sales and marketing teams with collateral creation, including brochures, promotional materials, and email campaigns.</p></li><li><p>
Help coordinate hotel participation in trade shows, sales missions, and networking events.</p></li><li><p>
Liaise with various hotel departments (e.g., front office, housekeeping, catering, and operations) to ensure the smooth delivery of services for sales clients.</p></li><li><p>
Ensure that all departments are aware of client requirements, including room setups, catering needs, and special guest requests.</p></li><li><p>
Communicate special promotions, packages, or events to all relevant hotel teams.</p></li><li><p>
Follow up with clients post-event or booking to ensure satisfaction and gather feedback.</p></li><li><p>
Assist in resolving client issues or concerns, ensuring timely and effective solutions.</p></li><li><p>
Maintain relationships with existing clients to encourage repeat business and referrals.</p></li></ul><p></p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Communication</p></li><li><p>
Attention to detail</p></li><li><p>
Organisation</p></li><li><p>
Interpersonal skills</p></li><li><p>
Teamwork</p></li><li><p>
Service excellence</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
&ldquo;Can do&rdquo; attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Bachelor&rsquo;s degree in Hospitality, Business Administration, Sales, or a related field (preferred but not required).</p></li><li><p>
Previous experience working in sales, event coordination, or administrative support will be an advantage.</p></li><li><p>
Language requirement: English &amp; Arabic</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Relationship Management</p><h3 class="jobSectionHeader"><b>
Sales Skills</b></h3><p>
Sales</p><h3 class="jobSectionHeader"><b>
General skills</b></h3><p>
Attention to Detail</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Leadership, Fun, Continuous learning</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Incentive plans, Learning &amp; development programmes, Career development</p></div></div>

Sales Executive - KSA market

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The revenue Manager is responsible for maximizing hotel revenue through the development and implementation of effective pricing and inventory strategies. The incumbent will conduct market analysis, forecasting, and competitive analysis to achieve financial goals. This role requires a deep understanding of market dynamics, guest behavior, and hotel operations to drive profitability and market share.</p><p></p><p>
The Revenue Manager will be targeted to meet or exceed budgeted ADR, RevPAR, RGI, total revenue, and GOP, in addition to employee engagement within the Revenue and Reservations Team.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Monitor market trends, competitive landscape, and economic indicators to anticipate market changes and adapt strategies accordingly.</p></li><li><p>
Develop and execute revenue management strategies to optimize room revenue and market share.</p></li><li><p>
Utilize data analytics and business intelligence tools to make informed pricing decisions.</p></li><li><p>
Monitor and review inventory and rate control through different reports, such as booking pace, regrets, market segmentation, availability calendar, STR, rate check report etc.</p></li><li><p>
Develop annual revenue budgets and forecasts in collaboration with senior management and financial teams.</p></li><li><p>
Monitor performance against budget and forecast, adjusting as needed to achieve financial targets.</p></li><li><p>
Oversee distribution channels (e.g., OTAs, GDS, direct bookings) to maximize revenue and profitability.</p></li><li><p>
Lease with Wyndham&rsquo;s Revenue and Distribution team to drive commercial opportunities.</p></li><li><p>
Evaluate channel performance and negotiate contracts to ensure favorable terms for the hotel.</p></li><li><p>
Analyze sales performance, booking patterns, and market segment data to identify revenue opportunities.</p></li><li><p>
Prepare regular reports and presentations for senior management outlining revenue performance and strategy effectiveness.</p></li><li><p>
Lead and mentor the reservations team fostering a culture of continuous improvement and collaboration.</p></li><li><p>
Provide training and development opportunities to ensure hotel team are equipped with necessary skills and knowledge.</p></li><li><p>
Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business objectives.</p></li><li><p>
Monitoring Hotel&rsquo;s e-commerce strategies and online marketing plans.</p></li><li><p>
Communicate revenue management strategies and performance metrics effectively to stakeholders across the organization.</p></li></ul><p></p><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Leadership</p></li><li><p>
Strategic mindset</p></li><li><p>
Data analytics</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Influence</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Agility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field (master&rsquo;s degree preferred).</p></li><li><p>
2 years proven experience in hotel revenue management.</p></li><li><p>
Proficiency in iDeas, or similar revenue management system.</p></li><li><p>
Proficiency in Opera Cloud and Microsoft office.</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Financial Skills</b></h3><p>
Revenue Management</p><h3 class="jobSectionHeader"><b>
Tools</b></h3><p>
Opera PMS</p><h3 class="jobSectionHeader"><b>
General skills</b></h3><p>
data analytics</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Leadership, Fun, Continuous learning</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Incentive plans, Learning &amp; development programmes, Career development</p></div></div>

Revenue Manager

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management BA qualification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a receptionist or in a similar role.</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Service</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p><h3 class="jobSectionHeader"><b>
General skills</b></h3><p>
Hotel reception or reservations</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Leadership, Fun, Continuous learning</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Incentive plans, Learning &amp; development programmes, Career development</p></div></div>

Reservations Agent

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Human Resources Manager will lead all aspects of HR management and strategy implementation. The incumbent is responsible for developing and executing HR policies and programs that support the hotel&rsquo;s objectives and ensuring a competitive employee experience. This role requires strong leadership skills, strategic thinking, and the ability to foster a culture of excellence and employee engagement.</p><p></p><p>
As a member of the senior team, the Human Resources Manager will be responsible for delivering the targeted business objectives as follows: OSAT, GOP, and HR balance score card targets (Employee turnover %, performance metrics, employee engagement %, payroll %, recruitment metrics, and training completions).</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Develop and implement HR strategies aligned with the hotel&rsquo;s business goals and objectives.</p></li><li><p>
Plan and forecast HR needs, including recruitment, on-boarding, performance management, learning and development, employee relations, talent management, and organisational development.</p></li><li><p>
Responsible for the HR annual budgeting.</p></li><li><p>
Monitor industry trends and best practices to ensure the hotel remains competitive in attracting and retaining talent.</p></li><li><p>
Collaborate with senior management and department heads to align HR initiatives with overall business objectives.</p></li><li><p>
Serve as a strategic advisor to the hotel&rsquo;s people leaders on HR-related matters.</p></li><li><p>
Collect and analysis HR metrics to make informed decisions to evolve the HR performance within the hotel.</p></li><li><p>
Lead and develop the HR team, providing coaching, mentoring, and professional development opportunities.</p></li><li><p>
Oversee the recruitment process for all hotel departments, from job postings to candidate selection, and onboarding.</p></li><li><p>
Develop and implement a recruitment and onboarding policy &amp; procedures and related tools, to ensure an excellent candidate and new joiner experience.</p></li><li><p>
Ensure effective sourcing strategies and recruitment channels to attract qualified candidates by utilizing Wyndham Partners Careers.</p></li><li><p>
Promote the Employee Value Proposition through relevant strategies and channels to proactively attract talents.</p></li><li><p>
Ensure the company profile / employer branding and job vacancies are updated and regularly reviewed on Wyndham Partner Careers.</p></li><li><p>
Ensure the selection process and tools are consistently applied throughout the hotel, collaborate with department heads to make hiring decisions that align with staffing needs and budget, and ensure all hiring managers are competent in interviewing skills as per hotel standards.</p></li><li><p>
Monitor and update employee handbook and other HR-related documentation as needed.</p></li><li><p>
Manage the performance management cycle, ensuring all employees have SMART performance and development goals, have regular one-to-one performance converation throughout the year and a yearend performance review.</p></li><li><p>
Implement reward and recognition programs to acknowledge and motivate high-performing employees.</p></li><li><p>
Manage the employee engagement activities, through regular engagement survey, analysis of results and effective action planning in conjunction with the people leaders and General Manager.</p></li><li><p>
Conduct a training need analysis across the hotel to identify development need, through business results (OSAT, revenue etc.), performance evaluations and departmental-specific training needs.</p></li><li><p>
Develop the hotels training plan in line with the business objectives and findings in the training need analysis and forecasted of the return on training investment.</p></li><li><p>
Drive the hotel talent management initiatives through a robust process and tools, regular talent reviews and maintaining an up-to-date succession plan.</p></li><li><p>
Foster a fair and professional work environment through effective employee relations policies &amp; procedures in accordance with local legislation and hotel/company policy and values.</p></li><li><p>
Ensure employee grievances are dealt with promptly, and fairly through thorough investigations, ensuring fair and consistent resolution in accordance with local legislation and hotel policy &amp; procedure.</p></li><li><p>
Ensure consistent application of the Capability Management process by ensuring effective management of employee underperformance, in accordance with local legislation.</p></li><li><p>
Ensure employee conduct is managed fairly and consistently, in accordance with hotel disciplinary policy &amp; procedures, and local legislation.</p></li><li><p>
Implement/safeguard the Attendance Management policy &amp; procedure, by ensuring that employee leave is managed in accordance with local legislation and company/hotel policy, involving but not limited to short-term sickness management, rehabilitation programmes for employees returning after long-term sickness, reasonable adjustments where applicable etc.</p></li><li><p>
Train people leaders in Employee Relations practices and legislation, and company leadership competencies to ensure a positive, consistent, and fair employee experience, and to mitigate risk.</p></li><li><p>
Oversee payroll / work in conjunction with the payroll provider / paymaster to ensure that all employees are paid correctly, and on time.</p></li><li><p>
Ensure that employees are taking their annual leaver as per their contract and legislation.</p></li><li><p>
Endure compliance with the Wyndham People compliance Standards Level 1.</p></li><li><p>
Lease with the Wyndham HR Services (Wyndham Strong) for preferred and ethical HR suppliers, for example job boards, outsourcing services, engagement survey providers etc.
</p></li></ul><div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><p></p><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li>Leadership</li><li>Influence</li><li>Diplomacy</li><li>Integrity</li><li>Communication</li><li>Service excellence</li><li>Strategic thinking</li><li>Conflict resolution</li><li>Teamwork</li><li>Flexibility</li><li>Accountability</li><li>Agility</li><li>&ldquo;Can do&rdquo; attitude</li></ul><p></p><p><b>
BACKGROUND</b></p><p></p><ul><li>Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or related field. Master&rsquo;s degree preferred.</li><li>CIPD qualification is preferred.</li><li>2 years&rsquo; experience working as a Assistant HR Manager in a similar type of hotel.</li><li>Exceptional knowledge of local employment legislation.</li><li>Proficiency in HRIS and payroll management.</li><li>Experience working for a international hotel brand is an advantage.</li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
People and Culture</b></h3><p>
Training, Employee Relations, Employee Engagement, Recruitment Process</p><h3 class="jobSectionHeader"><b>
General skills</b></h3><p>
onboarding</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Leadership, Fun, Continuous learning</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Incentive plans, Learning &amp; development programmes, Career development</p></div></div>

HR Manager

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Executive Housekeeper is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.</p><p></p><p>
The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</p></li><li><p>
Ensured 100% compliance with brand standards.</p></li><li><p>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</p></li><li><p>
Carries out monthly linen inventory.</p></li><li><p>
Continuously evolve / improve departmental SOPs and productivity of the department.</p></li><li><p>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</p></li><li><p>
Supervises outside contractors to ensure contractual compliance.</p></li><li><p>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</p></li><li><p>
Ensures departmental health and safety compliance.</p></li><li><p>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</p></li><li><p>
Is responsible for all flower arrangements placed in the public areas and rooms.</p></li><li><p>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</p></li><li><p>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</p></li><li><p>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</p></li><li><p>
Ensure all guests and internal stakeholders receive prompt and courteous service.</p></li><li><p>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</p></li><li><p>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</p></li><li><p>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</p></li><li><p>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</p></li><li><p>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</p></li><li><p>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</p></li><li><p>
Acting as a role model for the Count On me Service culture.</p></li></ul><p></p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Excellent communication</p></li><li><p>
Operations Management</p></li><li><p>
Leadership</p></li><li><p>
Business Acumen</p></li><li><p>
Exceptional service delivery</p></li><li><p>
Attention to detail</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Teamwork</p></li><li><p>
Ability to work in a multi-tasking and multi-cultural environment</p></li><li><p>
Self-motivation</p></li><li><p>
Flexibility</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</p></li><li><p>
Experience from a international hotel brand is an advantage</p></li><li><p>
Proficiency in Opera Cloud</p></li><li><p>
Diploma or vocational training in hospitality is an advantage</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Tools</b></h3><p>
Opera PMS</p><h3 class="jobSectionHeader"><b>
General skills</b></h3><p>
Housekeeping Management, People leadership</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Leadership, Fun, Continuous learning</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Incentive plans, Learning &amp; development programmes, Career development</p></div></div>

Executive Housekeeper

<p><b>Job Description &ndash; Housekeeping Manager</b></p><p><b>Department:</b> Housekeeping<br/><b>Reports To:</b> Rooms Division Manager / General Manager<br/><b>Position Level:</b> Department Head<br/><b>Location:</b> Manama (4 star hotel )</p><p><b>Applicants : Only candidates short listed will be contacted.</b></p><p><b>Position Summary</b></p><p>The Housekeeping Manager oversees the overall cleanliness, presentation, and maintenance of all guest rooms, public areas, back-of-house spaces, and laundry operations. This role ensures the highest standards of hygiene, service, and productivity while effectively managing a large, diverse team. The Housekeeping Manager works closely with other departments to deliver exceptional guest satisfaction and operational excellence.</p><p><b>Key Responsibilities</b></p><p><b>1. Operational Management</b></p><ul><li>Ensure all guest rooms, public areas, offices, corridors, and facilities are cleaned and maintained to brand standards.</li><li>Develop and implement daily cleaning schedules, deep-cleaning programs, and maintenance plans.</li><li>Oversee laundry operations including linen, towels, uniforms, and outsourcing services.</li><li>Conduct regular inspections of rooms and public areas to ensure quality and consistency.</li><li>Monitor inventory levels of guest supplies, amenities, chemicals, and equipment.</li><li>Coordinate with Engineering for maintenance issues.</li></ul><p><b>2. Staff Management &amp; Training</b></p><ul><li>Lead, train, motivate, and supervise Room Attendants, Public Area Attendants, Laundry Staff, Supervisors, and Coordinators.</li><li>Prepare weekly duty rosters, shift allocations, and vacation planning.</li><li>Conduct performance evaluations and disciplinary actions when required.</li><li>Provide ongoing training for SOP compliance, safety, chemical handling, and guest service etiquette.</li></ul><p><b>3. Budget &amp; Cost Control</b></p><ul><li>Prepare, manage, and monitor the department&rsquo;s annual budget including payroll, linen, laundry, chemicals, cleaning supplies, equipment, and guest amenities.</li><li>Track productivity metrics (rooms per attendant, cost per occupied room, linen par levels, etc.).</li><li>Control wastage and implement cost-effective processes.</li><li>Approve departmental purchases and manage vendor relations.</li></ul><p><b>4. Guest Service &amp; Quality Assurance</b></p><ul><li>Ensure timely response to guest requests, preferences, and complaints.</li><li>Maintain high cleanliness scores from guest satisfaction surveys, audits, and brand inspections.</li><li>Work closely with Front Office to manage room status, turnarounds, VIP setups, and special requests.</li></ul><p><b>5. Compliance, Safety &amp; Standards</b></p><ul><li>Ensure all housekeeping operations adhere to hotel brand standards and local health &amp; safety regulations.</li><li>Maintain MSDS documentation, chemical safety procedures, and training compliance.</li><li>Implement sustainability programs for energy, water, and chemical usage.</li><li>Brand Audits Internal and External</li><li>QA Audits</li><li>CPOR monitoring and controlling</li><li>R.A.P monitoring and controlling</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in Housekeeping management, preferably in a 4&ndash;5 star hotel environment.</li><li>Strong leadership, communication, and organizational skills.</li><li>Knowledge of PMS systems, inventory systems, and budgeting.</li><li>Ability to work under pressure and handle high-volume operations.</li><li>Excellent attention to detail and commitment to cleanliness standards.</li></ul><p><b>Key Competencies</b></p><ul><li>Leadership &amp; Team Development</li><li>Time Management</li><li>Financial Acumen</li><li>Quality Control</li><li>Problem-Solving</li><li>Duty Manager evening shift on rotation .</li><li>Guest Service Orientation</li><li>Training &amp; Coaching</li><li>Multitasking &amp; Prioritization</li></ul><p>Job Type: Full-time</p>

Looking for Housekeeping Manager

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