Qureos Mentor

Ramada by Wyndham Manama City Centre

<div><p>The kitchen Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically, for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.</p><p></p><p>
Tasks:</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><ul><li><p>
Ensure the kitchen is clean, well-maintained, and organized at all times</p></li><li><p>
Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.</p></li><li><p>
Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.</p></li><li><p>
Maintain clean and sanitary environment with knowledge of proper handling, storage, and sanitation.</p></li></ul><ul><li><p>
Be able to properly use chemicals to sanitize and know the MSDS information of each.</p></li><li><p>
Service food for the team members Cafeteria as specified by the Chef.</p></li><li><p>
Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.</p></li><li><p>
Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.</p></li><li><p>
Knowledge of proper safe handling techniques for all chemicals used.</p></li><li><p>
Empty garbage from the Food and Beverage areas into the hotel dumpster.</p></li><li><p>
Know the location and operation of all fire extinguishing equipment.</p></li><li><p>
Practice safe work habits at all times to avoid possible injury to self or other team members</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Adaptability, Teamwork, Detail Oriented</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Care, Inclusive</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Career development, Length of service benefits</p></div></div>

Kitchen Steward

<div><ul><li><p>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</p></li><li><p>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</p></li><li><p>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</p></li></ul>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
Main tasks</b></h1><ul><li><p>
Processes reservations by mail, telephone, fax or central reservation systems referral.</p></li><li><p>
Processes reservations from the sales office, other hotel departments, and travel agents.</p></li><li><p>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</p></li><li><p>
Knows the credit policy of the hotel and how to code each reservation.</p></li><li><p>
Creates and maintains reservation records by date of arrival and alphabetical listing.</p></li><li><p>
Determines room rates based on the selling tactics of the hotel.</p></li><li><p>
Prepares letters of confirmation.</p></li><li><p>
Communicates reservation information to the front desk.</p></li><li><p>
Processes cancellations and modifications and promptly relays this information to the front desk.</p></li><li><p>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</p></li><li><p>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</p></li><li><p>
Prepares expected arrival list for front office use.</p></li><li><p>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</p></li><li><p>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</p></li><li><p>
Makes sure that files are kept up to date.</p></li><li><p>
Maintains a clean and neat appearance and work area at all times.</p></li><li><p>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</p></li><li><p>
Walk around with the client and ensuring that they secure whatever services they are in need of.</p></li><li><p>
Getting information about areas of interest in order to target more clients in particular seasons.</p></li><li><p>
Making arrangements for clients travel programs.</p></li><li><p>
To be aware of all front office procedures and assist with reception duties when required.</p></li><li><p>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</p></li><li><p>
Willing to undertake any reasonable request made by management in any other areas of the house.</p></li><li><p>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</p></li><li><p>
Assisting in configuring rates on the hotels property management system.</p></li><li><p>
Use proper etiquette at all times when communicating with guests and associates.</p></li><li><p>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</p></li><li><p>
Maintain and market promotions and guest programs.</p></li><li><p>
Maintain a clean work area</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management, Effective Communication, Detail Oriented</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Service</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Inclusive, Care, Fun</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</p></div></div>

Guest Relation Officer

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Assistant Human Resources Manager in conjunction with the Director of HR / HR Manager will oversee the HR operation and strategy implementation. The incumbent is responsible for ensuring compliance with HR policies and programs, to foster a superior employee experience.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
In conjunction with the HR Director / HR Manager, plan and forecast HR needs, including recruitment, onboarding, performance management, learning and developemnt, employee relations, talent management, and organizational development.</p></li><li><p>
Monitor industry trends and best practices to ensure the hotel remains competitive in attracting and retaining talent.</p></li><li><p>
Serve as a HR business partner and advisor to the hotel&rsquo;s people leaders on HR-related matters.</p></li><li><p>
Collect and analysis of HR metrics and present conclusions to the Director of HR / HR manager.</p></li><li><p>
Oversee the recruitment process for all hotel departments, from job postings to candidate selection, and onboarding.</p></li><li><p>
Ensure compliance with all HR policies and procedures, by informing and training People Leaders.</p></li><li><p>
Oversee the onboarding planning and experience, by working with People leaders to ensure a robust pre-boarding and on-boarding plan for all new joiners.</p></li><li><p>
Manage the HR new joiner administration, delivery the company induction training and Health &amp; Safety Training compliance.</p></li><li><p>
Oversee the probationary process, by tracking and informing people managers of the different timelines and templates to use.</p></li><li><p>
Manage the company profile and job adverts on Wyndham Partner Careers, actively engaging and responding to applications to ensure a positive candidate experience.</p></li><li><p>
Promote the Employee Value Proposition through relevant strategies and channels to proactively attract talents.</p></li><li><p>
Monitor and update employee handbook and other HR-related documentation as needed.</p></li><li><p>
Support People Leaders with employee goal setting, planning of regular one-to-one performance conversation and the yearend performance review.</p></li><li><p>
Promote the reward and recognition programs to acknowledge and motivate high-performing employees.</p></li><li><p>
Manage the employee engagement activities, through regular engagement survey, analysis of results and effective action planning in conjunction with the people leaders and General Manager.</p></li><li><p>
Conduct a training need analysis across the hotel to identify development need.</p></li><li><p>
Support the HR Director / HR Manager in development of the hotels training plan and budget.</p></li><li><p>
Support with the hotels talent management initiatives through a robust process and tools, regular talent reviews and maintaining an up-to-date succession plan.</p></li><li><p>
Support HR Director / HR Manager with employee relations matters and conducting internal investigations as when needed.</p></li><li><p>
Support with payroll-related administration.</p></li><li><p>
Conduct the Wyndham People compliance Standards Level 1 self-audit to identify any critical actions.</p></li></ul><p></p><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Planning &amp; organization</p></li><li><p>
Diplomacy</p></li><li><p>
Integrity</p></li><li><p>
Communication</p></li><li><p>
Service excellence</p></li><li><p>
Compliance</p></li><li><p>
Teamwork</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Agility</p></li><li><p>
&ldquo;Can do&rdquo; attitude</p></li></ul><p></p><p>
BACKGROUND</p><ul><li><p>
Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or related field.</p></li><li><p>
CIPD qualification is preferred.</p></li><li><p>
2 years&rsquo; experience working as a HR Coordinator, from within the hotel industry.</p></li><li><p>
Good knowledge of Bahrain employment and labor law.</p></li><li><p>
Proficiency in HRIS and payroll management.</p></li><li><p>
Language requirement English professional,</p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
People and Culture</b></h3><p>
Human Resources, Talent Management, Team Management</p><h3 class="jobSectionHeader"><b>
Legal &amp; Audit Skills</b></h3><p>
Employment Law</p><h2 class="jobSectionHeader"><b>
Optional Skills</b></h2><h3 class="jobSectionHeader"><b>
People and Culture</b></h3><p>
Performance Management</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Problem Solving</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Care, Inclusion</p></div></div>

Assistant Human Resources Manager

Join Ramada by Wyndham Manama City Centre and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ramada by Wyndham Manama City Centre

ABOUT_COMPANY

Kitchen Steward

Guest Relation Officer

Assistant Human Resources Manager