Qureos Mentor

Ramada by Wyndham Riyadh King Fahd Rd

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The director of Sales and Marketing is responsible for developing and executing strategic sales and marketing initiatives to drive revenue growth, enhance the market share and presence. The incumbent will lead the sales and marketing team, managing marketing campaigns, and establishing strong relationships with clients and partners.</p>
<p></p>
<p>The director of Sales and Marketing will be responsible for delivering upon the targeted business objectives on total revenue, GOP, market share, OSAT, and employee engagement within the sales and marketing team.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Develop and implement comprehensive sales and marketing strategies to achieve commercial goals.</li>
<li>Analyze market trends and competitor activities to identify growth opportunities.</li>
<li>Lead, train, and motivate the sales team to meet and exceed revenue targets.</li>
<li>Establish sales targets, monitor performance, and provide coaching and support.</li>
<li>Oversee the creation and execution of marketing campaigns, including digital marketing, social media, and traditional advertising.</li>
<li>Collaborate with the marketing team to develop promotional materials and content.</li>
<li>Build and maintain relationships with key clients, corporate accounts, and industry partners.</li>
<li>Conduct post meeting evaluations.</li>
<li>Represent the hotel at industry events, trade shows, and networking opportunities.</li>
<li>Collaborate with the revenue management team to optimize pricing and inventory strategies.</li>
<li>Lead public relations efforts on behalf of the hotel, developing and implementing PR initiatives.</li>
<li>Build relationships with local media across key segments and maintain database of journalists and other influencers.</li>
<li>Develop activity schedule incorporating events, press releases and other announcements linked to key hotel events and activities.</li>
<li>Respond to media enquiries and information requests.</li>
<li>Organize and host incoming media, influencer groups and other individual visits to the hotel.</li>
<li>Plan and manage internal communication and awareness of corporate direction, mission aims and activities.</li>
<li>Support the implementation of ongoing, focused community relations programs, that are strategically planned to support and enhance the area marketing efforts.</li>
<li>Monitor booking trends and adjust marketing efforts accordingly.</li>
<li>Prepare regular reports on sales and marketing performance, including ROI analysis for campaigns.</li>
<li>Use data-driven insights to refine strategies and improve results.</li>
<li>Develop and manage the sales and marketing budget, ensuring effective allocation of resources.</li>
<li>Make sure the hotel rates are updated in major distribution channels and of course to all travel agents and tour operators.</li>
<li>Monitor expenses and ensure adherence to budgetary guidelines.</li>
<li>Recruit, train, and develop sales and marketing staff to ensure high performance and professional growth.</li>
<li>Foster a collaborative and results-oriented team environment.</li>
<li>Training of hotel team to drive revenue.</li>
<li>Ensure compliance with Wyndham&rsquo;s brand marketing guidelines.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Leadership</p></li><li><p>
Commercial awareness</p></li><li><p>
Strategic mindset</p></li><li><p>
Communication</p></li><li><p>
Influence</p></li><li><p>
Negotiation</p></li><li><p>
Interpersonal skills</p></li><li><p>
Service excellence</p></li><li><p>
Building Trust</p></li><li><p>
Planning &amp; organization</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Teamwork</p></li><li><p>
Agility</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Bachelor&rsquo;s degree in marketing, Business Administration, Hotel Management, or related field. MBA preferred.</p></li><li><p>
2 years of experience as a Director of Sales or Director of Marketing within a similar type of hotel.</p></li><li><p>
Proficiency in CRM software, digital marketing tools, and Microsoft Office Suite.</p></li></ul><ul><li><p>
Language requirement: (professional)</p></li><li><p>
Eligibility to work in Saudi Arabia</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Marketing &amp; PR Skills</b></h3><p>
Customer Retention Strategy</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Strategic Thinking, Leadership</p><h3 class="jobSectionHeader"><b>
Financial Skills</b></h3><p>
Forecasting, Budget Planning</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Diversity &amp; Inclusion, Caring, Fun</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program &ndash; Employee Friends &amp; Family, Multisport Benefit program &ndash; Employee, Employee rate in all Wyndham hotels globally, Training program &ndash; All employee levels, Staff party</p></div></div>

Director of Sales

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organization</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management BA qualification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a receptionist or in a similar role.</p></li><li><p>
Language requirement: professional
</p></li><li><p>Eligibility to work in Saudi Arabia</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Tools</b></h3><p>
Microsoft Office</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Problem Solving, Active listening</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Support</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Diversity &amp; Inclusion, Caring, Fun</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program &ndash; Employee Friends &amp; Family, Multisport Benefit program &ndash; Employee, Employee rate in all Wyndham hotels globally, Training program &ndash; All employee levels, Staff party</p></div></div>

Reservation Agent

Join Ramada by Wyndham Riyadh King Fahd Rd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ramada by Wyndham Riyadh King Fahd Rd

ABOUT_COMPANY

Director of Sales

Reservation Agent