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RAMAN COMPUIT SOLUTIONS PVT LTD.,

We are looking for an L1 Technical Support Engineer responsible for providing first-level technical assistance, resolving end-user issues, and ensuring smooth IT operations at the client location as well as remote environments.<ul><li>Provide L1 technical support via call, email, chat, and ticketing tools.</li><li>Troubleshoot hardware, software, network, and system issues for end users.</li><li>Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.</li><li>Support Windows OS, MS Office, Outlook, and basic networking (LAN/WAN/Wi-Fi).</li><li>Manage user creation, password resets, and access issues in AD/O365.</li><li>Perform basic network troubleshooting: IP configuration, ping/trace, connectivity checks.</li><li>Handle installation and configuration of antivirus, software updates, and patches.</li><li>Log, track, and close incidents through the ticketing system within SLA timelines.</li><li>Provide hands-on support for IT asset management&mdash;allocation, tagging, and tracking.</li><li>Coordinate with L2/L3 teams for escalations and follow-up until closure.</li><li>Maintain proper documentation of IT procedures, incidents, and resolutions.</li><li>Ensure compliance with IT policies, security standards, and best practices.</li></ul>Required Technical Skills<ul><li>Strong knowledge of Windows OS, desktop/laptop troubleshooting.</li><li>Basic understanding of TCP/IP, DNS, DHCP, and network fundamentals.</li><li>Experience with Active Directory, Outlook configuration &amp; troubleshooting.</li><li>Hands-on experience with printers, scanners, and hardware components.</li><li>Familiarity with remote support tools (AnyDesk, TeamViewer, RDP).</li><li>Knowledge of ticketing tools (JIRA/ServiceNow/Freshservice preferred).</li></ul>Soft Skills<ul><li>Excellent communication &amp; customer-handling skills.</li><li>Problem-solving mindset with strong ownership.</li><li>Ability to work under pressure and meet SLAs.</li><li>Quick learner with positive attitude.</li></ul>Qualification &amp; Experience<ul><li>Diploma/BE/B.Tech/Any Graduate in IT/CS/ECE (preferred).</li><li>1&ndash;3 years of experience in L1 or Desktop Support.</li></ul>Added Advantage Certifications (any)<ul><li>CompTIA A+ (Hardware &amp; Desktop Support)</li><li>CompTIA Network+ (Networking Fundamentals)</li><li>Microsoft Certified: Modern Desktop Administrator Associate (MD-100 / MD-101)</li><li>Microsoft 365 Certified: Fundamentals (MS-900)</li><li>Microsoft Azure Fundamentals (AZ-900)</li><li>ITIL v4 Foundation (IT Service Management)</li><li>Google IT Support Professional Certificate</li><li>CCNA (Cisco Certified Network Associate) &mdash; Basic networking advantage</li><li>Red Hat Certified System Administrator (RHCSA) &mdash; for Linux environments</li><li>Cybersecurity Essentials (Cisco/EC-Council/Other basic certs)</li></ul>Job Types: Full-time, PermanentPay: &#8377;275,000.00 - &#8377;300,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Mysuru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Current Package</li></ul>Location:<ul><li>Mysuru, Karnataka (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

L1 Technical Support Engineer

Join RAMAN COMPUIT SOLUTIONS PVT LTD., and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RAMAN COMPUIT SOLUTIONS PVT LTD.,

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L1 Technical Support Engineer