Qureos Mentor

RAPRO Solutions

Prefer : Immediate JoinersJob Summary:We are seeking a detail-oriented and analytical Quality Analyst to join our BPO team, focusing on voice process operations. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of calls handled by our agents to ensure customer satisfaction, adherence to process standards, and compliance with company policies.Key Responsibilities:Monitor and evaluate inbound and outbound voice calls to assess agent performance against quality standards.Provide constructive feedback and coaching to agents to improve call quality and customer interactions.Analyze quality trends and identify process gaps or training needs.Maintain and update call quality scorecards and audit reports.Collaborate with the training team to design refresher sessions or process improvements.Ensure compliance with internal quality standards and external regulations (as applicable).Participate in calibration sessions with clients and internal stakeholders to align quality expectations.Support the implementation of quality improvement initiatives.Skills Needed:Proven experience (2+ years) as a Quality Analyst in a voice-based BPO environment.Excellent communication and listening skills.Strong knowledge of call centre metrics and KPIs.Familiarity with QA tools and call monitoring software.Ability to provide constructive feedback in a professional and impactful manner.Analytical mindset with attention to detail.Ability to work in a fast-paced, high-volume environment.Proficiency in MS Excel and reporting.Experience in international voice processExperience with CRM and ticketing systems.Job Type: Full-timePay: &#8377;300,000.00 - &#8377;450,000.00 per yearBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 7411913120

Quality Analyst – Voice Process (BPO)

Job Summary:We are looking for a detail-oriented Chargeback Analyst to manage and resolve chargeback disputes. This role involves investigating claims, submitting representments, and ensuring timely resolution of chargebacks.Key Responsibilities:<ul><li>Investigate and manage chargeback disputes.</li><li>Review transaction data and prepare chargeback representments.</li><li>Collaborate with internal teams to gather documentation.</li><li>Monitor chargeback trends and suggest improvements.</li><li>Ensure compliance with chargeback rules and regulations.</li></ul>Qualifications:<ul><li>1-5 years of chargeback or fraud prevention experience.</li><li>Knowledge of credit card networks and chargeback processes.</li><li>Strong analytical skills and attention to detail.</li><li>Proficiency in Microsoft Excel.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: &#8377;300,000.00 - &#8377;500,000.00 per yearBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Chargeback Analyst

Join RAPRO Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RAPRO Solutions

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Quality Analyst – Voice Process (BPO)

Chargeback Analyst