Qureos Mentor

Ras Al Khaimah Economic Zone (RAKEZ)

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 JOB PURBOSE:
 
 
 
 To deliver a high-quality customer experience by supporting and guiding Key Accounts and Channel Partners with their requests. The role requires strong knowledge of RAKEZ products and services, ensuring that all client transactions are handled accurately, efficiently, and in line with regulatory standards. The officer will take full ownership of requests, work closely with internal and external stakeholders to resolve issues, and contribute to continuous service improvements. Additionally, the role includes coaching and supporting front-line colleagues to foster a culture of professionalism and excellence.
 
 
 
 
 
 
 CORE RESPONSIBILITIES:
 
 
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 Act as the primary point of contact for Key Accounts and Channel Partners, providing accurate information, guidance, and timely assistance.
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 Handle and process client transactions efficiently and in line with SLAs, guidelines, and regulatory standards.
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 Resolve customer issues with professionalism and empathy, ensuring first-time resolution and high satisfaction.
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 Collaborate with internal departments and external government entities to deliver seamless services and support process enhancements.
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 Maintain strong knowledge of RAKEZ products, services, policies, and regulatory requirements.
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 Track customer requests and feedback to identify trends, propose process improvements, and support CRM enhancements.
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 Ensure compliance with internal controls and audit requirements while achieving departmental KPIs.
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 Coach and support front-line colleagues, assisting with onboarding, training, and promoting a culture of continuous improvement.
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 QUALIFICATIONS &amp; SKILLS:
 
 
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 Diploma in Business Administration or a related field.
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 Minimum 5 years of experience in client support, customer service, or a related field, with proven ability to manage client relationships.
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 Fluent in English; Arabic is an advantage.
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 Strong interpersonal, communication, and negotiation skills.
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 Excellent customer service and problem-solving abilities with a focus on first-time resolution.
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 Proficiency in MS Office applications and familiarity with CRM systems.
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 Solid understanding of licensing, registration principles, and regulatory compliance.
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 </ul>
 
 
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Client Experience Officer

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 JOB PURPOSE:
 
 
 
 Responsible for providing back-office leasing support services (back-end support NOT customer facing) and real estate portfolio management for all facility types: Land, Office, Warehouse, Accommodation, Retail
 
 
 
 
 
 
 CORE RESPONSIBILITIES:
 
 
 <ul>
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 Complete all aspects of the back-end leasing function to ensure all of the proper data and documents are included into the Sales force and SAP system.
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 Prepare all leases for new sales and renewals to ensure all leases are prepared upon payment without any delay.
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 Update and maintain accurate contact details in the system to ensure accuracy in all client details.
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 Coordinate with other departments to finalize exceptional cases and amendments and ensure these cases are finalised within the designated timeframe.
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 Send renewal reminders to clients as well as follow up with them to ensure that all clients renew according to the designated timeframes.
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 Update all content related to the leasing function on external communication to ensure clients are updated with any policy changes.
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 Initiate different enhancements to ensure that more effective and efficient processes are constantly updated in order to meet all business requirements.
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 Initiate Take Over of Facility process by meeting all the requirements and coordinating with other departments within the designated timeframes in order to ensure all premises that are not renewed are available for leasing.
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 </ul>
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:
 
 
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 Bachelor&rsquo;s degree in business or related field
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 Minimum 3-5 years of experience in Leasing or / Portfolio Management or / Business Administration / or property management / real estate administration / or similar fields
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 Fluent in English and Arabic (preferable)
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 Evidence of the ability to establish and maintain strong relationships.
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 Highly developed interpersonal and communication skills
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 Proficiency in MS Office packages, Powerpoint and Excel
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 Knowledge of SAP and Sales Force is preferable, or Knowledge of ERP/CRM systems or lease management software is a plus
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 Strong knowledge and understanding of Leasing, Tenants relations, Portfolio Management, Process Enhancements
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 Familiarity with leasing processes, contracts, and compliance requirements
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 Basic understanding of accounting principles (rent, deposits, invoicing).
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 Competence in preparing reports and dashboards for leasing activities.
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 Familiarity with document management systems and digital filing
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 Attention to detail in reviewing contracts and documentation.
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 Strong organizational skills with the ability to prioritize tasks
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 Problem-solving attitude with adaptability in a fast-paced environment
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 Drafting, reviewing, and processing lease agreements and amendments.
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 Coordinating between leasing managers, clients, and internal departments.
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</div>

Leasing Coordinator

<div>
 
 
 JOB PURPOSE:
 
 
 
 The ideal candidate will be responsible for providing a comprehensive range of timely, and cost effective administrative, document production and, paralegal support to the Legal team.
 
 
 
 
 
 
 CORE RESPONSIBILITIES:
 
 
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 Assist the counsels in preparing for transactional closings, depositions, hearings, trials and conferences; completing many administrative tasks, including, working on individual cases or transactions.
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 Draft basic legal documents, such as complaints, legal briefs, requests, motions, affidavits, subpoenas and closing documents.
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 Preparation of internal and external documentation, including typing and amending a variety of legal documents.
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 Ensure timely response of inquiries and regularly follow up on all cases to ensure their proper recording and closure.
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 Accurately translate legal documents and statutes from English to Arabic and vice versa.
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 Provide regular and accurate reports and updates to the direct supervisor on ongoing cases and matters to ensure that the correct and timely information is provided for further decisions.
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 Handle repossession cases (TOF) effectively within given time frame.
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 Handle correspondences with the courts, public prosecution and police departments.
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 File reports through Police and Public Prosecution for different matters such as bounced cheques.
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 Represent the authority in front of different entities such as police, courts, public prosecution, ministry of economy and DED to take appropriate actions such as filing complaints, registering IP rights and renewing licenses.
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 Support Legal Department in other legal tasks and projects as required.
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 </ul>
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:
 
 
 <ul>
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 Bachelor&rsquo;s degree in law,
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 Minimum 2 years of experience in a related field/similar role, preferably legal support experience in a large law firm or corporate legal department.
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 Fluent in Arabic and English.
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 Excellent proofreading skills.
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 Excellent verbal and written communication, presentation and interpersonal skills.
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 Excellent computer skills, proficient in MS Office suite.
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 Self-motivated to work independently and as part of a team.
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 Ability to execute results and meet critical deadlines.
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 Capable of multi-tasking and has excellent organizational as well as analytical skills. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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 Reliable and diligent with good attention to detail.
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 Holds oneself to a high moral &amp; ethical standards.
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Paralegal

Join Ras Al Khaimah Economic Zone (RAKEZ) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ras Al Khaimah Economic Zone (RAKEZ)

ABOUT_COMPANY

Client Experience Officer

Leasing Coordinator

Paralegal