Qureos Mentor

Ras Al Khaimah Economic Zone (RAKEZ)

<div>
 
 
 
 JOB PURPOSE:
 
 
 
 
 Responsible for processing all the sales transactions; handle the process of tracking, managing, organizing and following up of sales leads from the generation of leads to their conversion into registration.
 
 
 
 
 
 
 
 CORE RESPONSIBILITIES:
 
 
 
 <ul>
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 Support sales processing by inputting business cases in the system on daily basis to ensure that all necessary data are accurately completed in the application and the cases are entered properly and correctly.
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 Processing applications/transactions by providing word check with name approvals and ensuring all the proposed names are correctly checked in the system and within specified timeframe whenever complying with related licensing procedures. Follow up with the sales representatives as well as other concerned departments regarding pending cases in order to get necessary updates and to prevent backlogs.
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 Support the sales team in handling legal signing for all cases by creating their MOA contracts to ensure that the right legal format and data are correctly presented to and signed by the client.
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 Maintain and update relevant databases to ensure that accurate and up-to-date cases are available at all times.
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 Follow up with all internal stakeholders to issue the license within the SLA &amp; the key contact to ensure flexibility of the registration process.
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 Receive original documents from Sales and create physical files for each application to ensure that all original documents are scanned and attached in the file; upload them further in the required trays before license release and as per the checklist.
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 </ul>
 
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:
 
 
 
 <ul>
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 UAE National.
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 Diploma or bachelor's degree in business administration.
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 Minimum 2 years of experience in a similar or related corporations/organizations/industry.
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 Fluent in English and Arabic.
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 Pronounced customer care approach.
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 Responds well in fast-paced, high-pressure environment.
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 Outstanding verbal and written communication skills.
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 Excellent knowledge of advanced MS Office applications.
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 </ul>
 
 
</div>

Sales Support Coordinator - Emiratization Role

<div>
 
 
 JOB OVERVIEW:
 
 
 
 This role will serve as a customer service, brand ambassador and contact point for the Compass coworking centre. They will promote the vision and values of Compass as a space where businesses can thrive, collaborate and engage with like-minded businesses. He/she will provide high quality service to existing and potential clients who visit the centre or contact via other channels (e.g. phone, email). The individual will process requests in a timely, efficient and customer centric manner and drive retention / renewal of non-free zone customers. They will provide service throughout the customer lifecycle from new customer onboarding, welcoming them to the centre, in-life usage of the facility and services and support retention, cross-selling and up-selling of value-added services to clients.
 
 
 
 
 
 
 CORE RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Promote the vision and value of compass to potential and existing clients.
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 Promote and sell Compass and RAKEZ products and services clients (target driven)
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 Build relationships with clients who visit the center to drive retention, increase visitation and sell broader services (e.g. meeting room bookings, events, value added services)
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 Coordinate, support and manage the execution of networking events, seminars and assist in inviting subject matter experts/ speakers/ VIP&rsquo;s/ personalities across all disciplines to present and offer experience and business opportunities.
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 Work with marketing to plan, develop and execute marketing campaigns
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 Plan, create and publish social media campaigns on all social media platforms, including Facebook, LinkedIn, Twitter, and Instagram, to grow an audience, build brand awareness, and ultimately, boost sales.
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 Conduct tours of Compass to existing and prospective clients, delegations, during events and to banks and partners who visit Compass but also to those who contact via phone and email.
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 Provide customer service to visitors ensuring a high-quality experience for clients and members.
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 Welcome, greet clients and assist clients in a professional manner and deliver services as per the set SLAs (Service Level Agreements).
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 Identify opportunities for customer journey and service improvements.
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 Provide the clients with information regarding the services provided by RAKEZ, connecting them with the right department.
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 Act as first escalation point for customer complaints in order to resolve any issues cause by the system/portal/CRM, processes, procedures, requirements, etc.
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 Understand, follow and adhere to the processes, policies and SLAs
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 Manage relationships with internal and external stakeholders and partners to ensure high quality service delivery for our customers in line with targets and SLAs.
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 </ul>
 
 
 
 
 
 CANDIDATE PROFILE:
 
 
 <ul>
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 Diploma or bachelor's degree in business administration or related field is preferred.
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 4-5 years of experience in client support field or similar fields, with proven track record of communicating with customers.
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 Fluent in English and Arabic (preferable).
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 Highly developed interpersonal and communication skills.
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 Customer service skills &ndash; ability to handle diverse customers.
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 Strong knowledge and understanding internal &amp; external rules and regulations.
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 Strong ability to establish and maintain strong relationships with internal &amp; external customers.
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 Strong negotiation skills.
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 Ability to handle pressure, cope with changes and work concurrently on multiple tasks.
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 Strong PC and Microsoft Windows skills (Word/Excel/Outlook/PowerPoint/MS Access/MS Project), Freshdesk, SF &amp; SAP.
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 Proactive mindset, developed sense of responsibility, tasks ownership.
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 Strong interpersonal skills and capability to work well within a team environment and independently.
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 Positive attitude, detail and customer oriented with good multitasking, reporting and organizational ability.
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 </ul>
</div>

Compass Coworking Centre Officer

<div>
 
 
 JOB OVERVIEW:
 
 
 
 
 
 
 RAKEZ is seeking to appoint a Client Relations Officer to join our Customer Experience &ndash; One Stop Shop team. This role is critical in delivering an exceptional client journey for Key Accounts and Channel Partners, ensuring high service quality, regulatory compliance, and efficient end-to-end request handling.
 
 
 
 
 
 To act as a primary point of contact for clients and agents, ensuring that all service requests are processed with speed, accuracy, and in line with RAKEZ&rsquo;s quality, control, and regulatory standards. The role carries full accountability for assigned client transactions and contributes to continuous service excellence.
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for Key Clients and Channel Partners, ensuring professional and timely support.
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 Handle multi-service client transactions related to licensing and other RAKEZ services.
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 Manage daily client and agent requests to ensure high service quality and SLA compliance.
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 Ensure all transactions are processed with high accuracy and within approved turnaround times.
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 Maintain strict compliance with internal policies, regulatory standards, and audit requirements.
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 Drive first-time resolution and minimize rejections and client complaints.
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 Coordinate closely with internal departments (Finance, Legal, Registrar, Compliance, Development) and Government Authorities.
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 Maintain up-to-date knowledge of RAKEZ products, services, and systems.
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 Contribute to the continuous improvement of CRM systems and operational workflows.
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 Prepare ad-hoc and operational reports as required by management.
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 Support and coach junior front-line colleagues as needed.
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 </ul>
 
 
 
 
 
 CANDIDATE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in business or a related field.
 </li>
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 Minimum 5 years of experience in client relations, customer service, or front-office operations.
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 Strong understanding of UAE Licensing and Registration principles.
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 Excellent communication and stakeholder management skills.
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 Strong problem-solving and customer advocacy mindset.
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 Proficiency in MS Office.
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 Fluent in English &amp; Arabic. Other Languages is an advantage.
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 </ul>
</div>

Client Relations Officer

Join Ras Al Khaimah Economic Zone (RAKEZ) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ras Al Khaimah Economic Zone (RAKEZ)

ABOUT_COMPANY

Sales Support Coordinator - Emiratization Role

Compass Coworking Centre Officer

Client Relations Officer