Qureos Mentor

Ray America Inc.

<div><div>Position Summary
The Medical Field Service Technician provides front-line support to clients by performing installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company&rsquo;s service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts.
Key Responsibilities<ul><li>
Serve as the first point of contact for client equipment-related inquiries and service requests</li><li>
Install, troubleshoot, configure, inspect, and test medical and dental field equipment at client sites</li><li>
Diagnose and resolve technical issues via phone, email, and field visits</li><li>
Maintain accurate documentation of service cases, including resolutions and follow-up actions</li><li>
Escalate unresolved or critical issues to internal teams with clear documentation</li><li>
Provide basic training to clients on equipment operation and maintenance</li><li>
Monitor and track service metrics such as resolution time, customer satisfaction, and call quality</li><li>
Travel weekly to client job sites (average duration: 2&ndash;7 days per assignment)</li><li>
Handle and transport equipment (up to 50 lbs), ensuring safe handling and setup</li><li>
Operate tools and testing devices to verify functionality of repaired units</li><li>
Support internal training initiatives and participate in service process improvements</li><li>
Perform other duties as assigned by management</li></ul> 
Required Qualifications<ul><li>
High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred</li><li>
Valid driver&rsquo;s license and ability to travel regularly</li><li>
Strong mechanical aptitude and 2+ years of field service experience with hardware or devices</li><li>
Technical training in medical imaging systems a plus.</li><li>
Familiarity with diagnostic software and calibration tools used in medical device servicing a plus.</li><li>
Basic networking knowledge for equipment with integrated software or remote monitoring capabilities</li><li>
Customer service training or experience.</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to collaborate with cross-functional teams, including sales and customer support</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>
Ability to work independently, manage multiple tasks, and adapt to changing priorities</li><li>
Must be able to kneel, bend, and stand for extended periods and operate in tight spaces</li><li>
Ability to lift up to 50 pounds and push/pull service carts</li></ul> 
BENEFITS<ul><li>
Medical Insurance up to 100% company-sponsored</li><li>
Dental and Vision,100% company-sponsored</li><li>
Basic Life Insurance and AD&amp;D, 100% Company sponsored</li><li>
Short-Term and Long-Term Disability Insurance, 100% company-sponsored.</li><li>
401(k) plan with a company match up to 3%</li><li>
Generous Paid Time Off (PTO) &amp; Paid Sick Time Off</li><li>
9 Paid Holidays per year</li></ul></div> 
9 A.M. TO 6 P.M. MONDAY - FRIDAY</div>

Field Service Technician II

Join Ray America Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ray America Inc.

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Field Service Technician II