Qureos Mentor

Rayhaan Hotels & Resorts

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 Job Description
 
 
 
 Job Summary-
 
 
 The Learning and Development Officer will be responsible for designing, implementing, and evaluating training programs to help employees develop and improve their skills and knowledge within the organization.
 
 
 Job Responsibility-
 
 
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 Design and develop training programs based on the organization's needs and goals.
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 Implement training programs through various delivery methods such as classroom training, online learning, workshops, etc.
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 Evaluate the effectiveness of training programs and make adjustments as needed.
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 Collaborate with internal stakeholders to identify training needs and ensure alignment with business objectives.
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 Maintain training records and monitor employee progress and development.
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 Stay up-to-date on industry trends and best practices in learning and development.
 
 
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 Candidate Requirements-
 
 
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 Bachelor's degree in Human Resources, Organizational Development, Education, or related field.
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 Proven experience in designing and delivering training programs.
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 Strong understanding of adult learning principles and instructional design techniques.
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 Excellent communication and presentation skills.
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 Ability to work effectively with employees at all levels of the organization.
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 Certification in training and development is a plus.
 
 
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 Skills
 
 
 
 Skills-
 
 
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 Strong understanding of instructional design principles
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 Proficiency in learning management systems
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 Excellent communication and interpersonal skills
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 Ability to design and deliver training programs
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 Knowledge of adult learning principles
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 Strong organizational and time-management skills
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 Analytical and problem-solving abilities
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 Ability to evaluate training effectiveness
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 Proficiency in Microsoft Office Suite
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 Strong presentation skills
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Learning and Development Officer

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
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 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
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 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
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 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
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 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
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 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
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 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
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 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
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 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
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 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
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Front Desk Agent

<div>
 
 Job Description
 
 
 
 
 Take the Helm as Our General Manager to Lead our Hotel
 
 
 
 As the General Manager, you&rsquo;ll lead with vision and energy, driving excellence and innovation across every aspect of the hotel. Your dynamic leadership will set new benchmarks in service and standards while providing
 
 Treasured Time
 
 for our guests, colleagues, and owners.
 
 
 
 Why This Role Rocks-
 
 
 
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 Creating and Establishing the Property You&rsquo;re the visionary leader who defines target markets, crafts business strategies, and brings the hotel&rsquo;s business plan to life, both on the hotel and company level. Your strategies turn vision into reality, positioning the property as a leader in the market.
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 Designing Winning Strategies Your sales, pricing, distribution, and yielding strategies are not just effective; they&rsquo;re game changing. You drive profitability and set new industry standards with your innovative approaches.
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 Operational Mastery You&rsquo;re in the thick of it, day in and day out, with high visibility and hands-on involvement. Your presence ensures the hotel runs like a well-oiled machine, with every detail meticulously managed.
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 Setting Systems and Controls You implement systems and controls that guarantee smooth, seamless operations across all departments. Your leadership ensures consistency and excellence in every aspect of the hotel&rsquo;s functioning.
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 Developing Key Managerial Positions You&rsquo;re a mentor and leader, actively participating in the growth and development of managerial talent. You manage labour turnover, recruitment, and colleague development, all while staying within budgeted parameters.
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 Fostering Relations You create, maintain, and nurture excellent public and employee relations. Your approach builds a positive, engaging, and inclusive environment for guests and staff alike.
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 Proactive Selling and Marketing You take a proactive stance in selling, marketing, and merchandising the hotel&rsquo;s full portfolio of activities. Your strategies ensure the hotel&rsquo;s offerings are always front and centre in the minds of potential guests.
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 Building Partnerships You develop close, collaborative relationships with owners and asset managers, ensuring everyone is aligned and working towards common goals.
 
 
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 What&rsquo;s In It For You-
 
 
 
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 Career Growth Step into a role with Rotana Hotels, known for rapid expansion plans and commitment to developing leadership talent that offers unparalleled opportunities for career advancement within the hospitality industry.
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 Company Culture Experience a positive work environment that reflects our core values of long-term relationships, innovation, friendliness, and ethical practices.
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 Dynamic Work Environment Thrive in a fast-paced, high-energy setting with opportunities across our presence in more than 15 countries, where no two days are the same.
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 Leadership Impact Make a tangible impact on the hotel's success and guest satisfaction with your visionary leadership, embracing a multicultural environment and driving excellence across diverse teams.
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 Personal Fulfilment Enjoy the satisfaction of creating memorable experiences for guests and fostering a positive workplace culture.
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
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 Proven Leadership Experience- A track record of successfully managing hotel operations and leading teams to achieve exceptional results.
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 Strategic Thinker- Ability to design and implement effective sales, pricing, and distribution strategies.
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 Operational Expertise- Hands-on experience in ensuring smooth, consistent departmental operations.
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 People Development Skills- Strong ability to mentor, recruit, and develop managerial talent.
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 Excellent Communicator- Effective in building and maintaining relationships with employees, guests, owners, and asset managers.
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 Proactive Approach- Demonstrated ability to take initiative in selling, marketing, and merchandising hotel activities.
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 Financial Acumen- Solid understanding of financial management to drive profitability and cost control.
 
 
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 Competencies
 
 
 
 Ideally you are a dynamic and entrepreneurial Manager, who invigorates and motivates the operation with confidence and style while possessing following additional competencies-
 
 
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 Growing the Business
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 Leading People
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 Managing Diversity
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 Developing Talent
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 Customer Focus
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 Leading Operations
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 Building Relationships
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 Drive for Results
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</div>

General Manager

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as-
 
 
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 Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
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 Be thorough with the application of room reservations and group reservations procedure
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 Know the required operation procedures of Opera and maintain an awareness of guest profile through system
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 Show complete product knowledge, understand rate structure and apply rate management
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 Ensure all administration procedures are maintained to hotel and company standards
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 Positively contribute to all the sales activities within the hotel and maximize sales opportunities
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 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be an outgoing &lsquo;people person&rsquo;, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Effective Communication
 
 
 Drive for Results
</div>

Reservations Manager

Join Rayhaan Hotels & Resorts and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rayhaan Hotels & Resorts

ABOUT_COMPANY

Learning and Development Officer

Front Desk Agent

General Manager

Reservations Manager