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ReGenesis Health Care

<div><p><b>Call Center Customer Service Representative</b></p><br>
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<p><b>
Overview:</b></p>
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See yourself starting a new career journey? As a Call Center Customer Service Representative at ReGenesis Health Care, you play an essential role by providing excellent personalized customer service to each inbound or outbound customer call.<br>
Excellent pay up to $19.00 an hour with excellent full-time benefits and quarterly incentive.</p><div><br>
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Duties and Responsibilities:</b><br>
<ul><li>Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.</li><li>Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.</li><li>Answer incoming calls, makes both medical and dental appointments in the EHS system or transfers the caller to appropriate extensions.</li><li>Register and/or update patient&rsquo;s demographic information into the patients record daily.</li><li>Always maintain patient confidentiality. Maintain call center confidentiality and code of compliance,</li><li>Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.</li><li>Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.</li><li>Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.</li><li>Maintain a neat/well organized work area.</li><li>Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.</li></ul></div><div><br>
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Benefits and Perks:</b><br>
<ul><li>Medical, dental, vision, and life insurance (Eligible first of month following hire date)</li><li>18 paid days off, including your birthday.</li><li>9 1/2 paid company holidays.</li><li>401K with Company Match.</li><li>Agency wide &quot;Quarterly Incentive&quot; (Elligible after 90 days)</li></ul></div><ul><li>Completion of high school or equivalent.</li><li>1 or more years of customer service experience.</li><li>Excellent written and oral communication skills in English .</li><li>Experience working in a healthcare setting is preferred.</li><li>Familiarity with telephone techniques and skills</li><li>Ability to utilize PC keyboard efficiently and accurately. Proficient data entry skills.</li></ul></div>

Call Center Customer Service Representative

Join ReGenesis Health Care and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ReGenesis Health Care

About Company

Call Center Customer Service Representative