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Real Hearing USA

We are a patient-focused audiology practice seeking a dependable and motivated Patient Care Representative to support our in-office team and remote audiologists. This role is ideal for candidates interested in healthcare, patient care, or allied health careers who enjoy hands-on work and patient interaction.You will assist with hearing evaluations, hearing aid demonstrations, patient flow, and administrative tasks. No audiology experience required; healthcare or medical office experience is a plus. Key Responsibilities<ul><li>Greet and check in patients; confirm appointments and insurance information</li><li>Prepare exam rooms, equipment, and testing areas</li><li>Assist audiologists during hearing evaluations (training provided)</li><li>Support diagnostic testing under supervision (otoscopy, audiometry assistance, tympanometry support)</li><li>Help patients understand procedures and ensure comfort during visits</li><li>Assist with hearing aid demonstrations, basic troubleshooting, and patient education</li><li>Track hearing aid orders and coordinate fittings and pickups</li><li>Make outbound calls to schedule patients when appointments are available</li><li>Collect patient payments and process point-of-service transactions</li><li>Maintain accurate, confidential patient records (HIPAA compliance)</li><li>Clean and maintain equipment and reset rooms between patients</li><li>Support outreach and referral relationship activities as needed</li></ul>Qualifications<ul><li>Healthcare, medical office, or patient-facing experience preferred (not required)</li><li>Strong customer service and communication skills</li><li>Comfortable using computers, scheduling systems, and medical software</li><li>Detail-oriented, reliable, and able to follow structured protocols</li><li>Interest in healthcare, audiology, or allied health careers</li><li>Ability to multitask in a patient environment</li></ul>Why Join Our Team<ul><li>Paid, hands-on training in audiology</li><li>Stable, full-time schedule</li><li>Supportive team environment</li><li>Opportunity for career growth within hearing healthcare</li><li>Meaningful work helping patients improve their quality of life</li></ul>Pay: $20.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Care Representative

Join Real Hearing USA and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Real Hearing USA

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Patient Care Representative