Qureos Mentor

Red River

Red River is a leading provider of managed cybersecurity services, managed cloud solutions, and IT infrastructure solutions. With over 25 years of experience, the company specializes in transforming technology for commercial, federal, and SLED markets, focusing on areas such as artificial intelligence, collaboration, and modern infrastructure. Red River aims to enhance efficiency and security for its clients while navigating complex technology challenges.

<div><p>At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.</p><p></p><p>
Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.</p><p></p><p>
We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.</p><p></p><p>
Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:</p><ul><li><b>
Collaboration </b>&mdash; You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.</li><li><b>
Creativity</b>&mdash; You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value &ldquo;brainstorming&rdquo; as an expression.
</li><li><b>Empathy &mdash; </b>You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.</li><li><b>
Integrity</b> &mdash; You willingly receive and give feedback; you are open about what&rsquo;s working and what needs to improve; you admit mistakes openly and share learnings widely.
</li><li><b>Judgment</b> &mdash; You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.</li><li><b>
Purpose</b>&mdash; You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.</li><li><b>
Resilience</b> &mdash; You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.</li><li><b>
Selflessness</b> &mdash; You are considerate when searching for new and different ideas; you seek what&rsquo;s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.</li></ul><p></p><div><div><div><div><p>
Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Santa Clarita, CA. This role delivers premium workplace technology services to C-Suite executives, VIP users, and office-based staff, ensuring a reliable and seamless end-user experience. The engineer will handle day-to-day onsite support, device lifecycle tasks such as laptop rebuilds and refreshes, and general workplace technology needs across Windows, macOS, and mobile platforms. This position requires a polished customer-facing presence, strong communication skills, and the ability to respond with urgency, empathy, and professionalism in a fast-paced, executive-level environment.</p></div><p></p><div><p><b><br>
Primary Position Tasks:</b></p></div><div><ul><li><p>
Provide daily onsite support for C-Suite executives, VIP users, and office staff, ensuring fast, professional, and customer-focused resolution of issues.</p></li></ul></div><div><ul><li><p>
Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues, performance problems, and peripheral setups.</p></li></ul></div><div><ul><li><p>
Manage and support endpoint devices through Intune (Windows/iOS/Android) and JAMF (macOS), including enrollment, compliance, and policy troubleshooting.</p></li></ul></div><div><ul><li><p>
Perform laptop imaging, rebuilds, and refreshes using SCCM and PXE-based workflows.</p></li></ul></div><div><ul><li><p>
Support Exchange Online and Microsoft 365 applications, including Outlook client issues, mailbox access, and user configuration needs.</p></li></ul></div><div><ul><li><p>
Provide iOS and Android device support, including MDM enrollment, email setup, and basic app support.</p></li></ul></div><div><ul><li><p>
Handle general end-user support tasks, including password resets, account lockouts, onboarding/offboarding activities, and profile-related issues.</p></li></ul></div><div><ul><li><p>
Troubleshoot and support printers and scanners, including connectivity, driver issues, and device configuration.</p></li></ul></div><div><ul><li><p>
Document all work in ServiceNow, follow established KBAs/SOPs, and coordinate escalations with backend teams while owning communication and follow-through.</p></li><li><p>
Provides after-hours on-call support to VIP escalations.</p></li><li><p>
Participates in a rotating holiday on-call coverage schedule.</p></li></ul></div><div><p><b>
Minimum </b><b>Education/Certification/Experience</b><b> Requirements:</b></p></div><div><ul><li><p>
5+ years of hands-on IT support experience in a large enterprise environment providing desktop, end-user, and onsite technical support.</p></li></ul></div><div><ul><li><p>
Demonstrated experience supporting both Windows and macOS platforms, including hardware troubleshooting, rebuilds, and imaging processes.</p></li></ul></div><div><ul><li><p>
Intermediate experience with Active Directory and Azure AD, including user management, group membership, MFA issues, and identity-related troubleshooting.</p></li></ul></div><div><ul><li><p>
Working knowledge of Microsoft 365 and Exchange Online administration, including mailbox management, permissions, license assignment, profile issues, and service-related troubleshooting.</p></li></ul></div><div><ul><li><p>
Practical experience with endpoint management tools, specifically Intune (Windows/iOS/Android) and JAMF (macOS).</p></li></ul></div><div><ul><li><p>
Proven ability to deliver onsite, customer-facing support for VIP and C-Suite users with strong communication, professionalism, and urgency.</p></li></ul></div><div><ul><li><p>
Ability to handle high-pressure situations and deliver solutions quickly.</p></li></ul></div></div><div><div><ul><li><p>
Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, and escalation workflows.</p></li></ul></div><p></p><div><p><b><br>
Preferred </b><b>Education/Certification/Experience:</b></p></div><div><ul><li><p>
Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation.</p></li></ul></div><div><ul><li><p>
Strong understanding of ITIL practices, especially Incident, Request, and Problem Management.</p></li></ul></div><div><ul><li><p>
Preferred Certifications: Microsoft 365 Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD-102)</p></li></ul></div><p></p><div><p><b><br>
Knowledge, Skills, and Abilities:</b></p></div><div><ul><li><p>
Strong proficiency in Windows and macOS operating systems, including understanding of system behavior, user profiles, permissions, and configuration fundamentals.</p></li></ul></div><div><ul><li><p>
Solid knowledge of enterprise endpoint management principles across Intune and JAMF, including compliance, policy flow, application deployment, and device lifecycle concepts.</p></li></ul></div><div><ul><li><p>
Working understanding of Microsoft 365 and Exchange Online, including mailbox structures, permissions, licensing concepts, and how identity services interact across the platform.</p></li></ul></div><div><ul><li><p>
Strong grasp of Active Directory and Azure AD identity fundamentals, including authentication flows, MFA logic, group membership models, and access governance.</p></li></ul></div><div><ul><li><p>
Familiarity with SCCM imaging and deployment principles, including task sequences, PXE boot mechanics, workstation preparation, and provisioning standards.</p></li></ul></div><div><ul><li><p>
Demonstrated experience supporting end-to-end onboarding and offboarding workflows, including account readiness, access configuration, device preparation, and guiding users through their first-day experience.</p></li></ul></div><div><ul><li><p>
Strong customer service and service empathy, with the ability to communicate calmly, respectfully, and professionally with VIP/C-Suite users and their delegated staff (executive assistants, chiefs of staff).</p></li></ul></div><div><ul><li><p>
Ability to maintain a clean, organized, and professional work environment, including workstation setup standards, cable management, and diligence in preparing areas used by executive stakeholders.</p></li></ul></div><div><ul><li><p>
Skilled in using ServiceNow for case tracking, prioritization, categorization, and adherence to enterprise workflows, including proper application of KBAs and SOPs.</p></li></ul></div><div><ul><li><p>
Ability to think analytically and troubleshoot issues methodically, applying root-cause thinking and escalating appropriately while maintaining ownership.</p></li></ul></div><div><ul><li><p>
Strong interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into clear, user-friendly explanations.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to collaborate effectively with engineering teams, service delivery managers, security teams, and external vendors, maintaining alignment and accuracy in all communication.</p></li></ul></div></div><p></p><div><div><p><b><br>
Basic Qualifications:</b></p></div><div><ul><li><p>
U.S. Citizenship Required</p></li></ul></div><div><ul><li><p>
Must successfully pass a background check and drug screening.</p></li></ul></div><div><ul><li><p>
This is a 100% onsite role at the Santa Clarita, CA customer location.</p></li></ul></div><div><ul><li><p>
Standard schedule is Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM</p></li><li><p>
Ability to lift and move up to 50lbs</p></li></ul></div></div></div></div><p></p><p>
Basic Qualifications:</p><ul><li>
U.S. Citizenship Required</li></ul><p></p><p>
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).</p><p></p><p><b>
EOE M/F/DISABLED/Vet</b></p><p>
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.</p><p></p><p>
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American&rsquo;s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.</p><p></p><p><i>
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our </i><i>Applicant Tracking</i><i> System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.</i></p></div>

Systems Support Engineer II

<div><div><div><p><b>Position Summary</b></p><p>
The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves as a primary point of contact for incident resolution, troubleshooting hardware and software issues, and ensuring timely, accurate ticket handling. The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to deliver a high-quality support experience and continuously improve service delivery.</p><p><b><br>
Key Responsibilities</b></p><ul><li>
Respond to user-reported issues via phone, email, and remote support tools while following established processes.</li><li>
Provide technical support for hardware, software, connectivity, and productivity issues in remote, onsite, and hybrid environments.</li><li>
Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems.</li><li>
Analyze user needs and recommend appropriate hardware and software solutions.</li><li>
Document incidents, troubleshooting activities, and resolutions accurately in the ticketing system.</li><li>
Own assigned support cases and keep users informed until issues are resolved.</li><li>
Escalate complex issues to engineering teams when needed and apply standard solutions where appropriate.</li><li>
Manage user accounts, including password resets, access issues, and basic Active Directory and Microsoft 365 administration.</li><li>
Support employee and contractor onboarding and offboarding, including device setup, account provisioning, access management, and asset recovery.</li><li>
Maintain endpoint patching to keep systems and applications current with security and IT standards.</li><li>
Troubleshoot wired, wireless, VPN, and remote connectivity issues and coordinate escalations when necessary.</li><li>
Support conference room and collaboration technologies, including Teams Rooms, video conferencing, A/V equipment, and meeting support.</li><li>
Manage endpoint lifecycle activities, including deployments, imaging, refreshes, inventory tracking, and hardware recovery.</li><li>
Identify recurring issues and recommend improvements to help desk processes and procedures.</li><li>
Identify opportunities to improve service delivery, automate repetitive tasks, enhance documentation, and reduce recurring support incidents.</li><li>
Maintain technical documentation and runbooks to reflect current systems and processes.</li><li>
Participate in training and certification programs to expand technical knowledge and capabilities.</li><li>
Stay current on emerging technologies, software updates, security changes, and supported platforms.</li><li>
Participate in after-hours and on-call support as required.</li><li>
Perform additional duties in support of IT operations and service objectives.</li></ul><p><b><br>
Required Qualifications</b></p><ul><li>
Associate degree in Information Technology, Computer Science, or equivalent hands-on experience</li><li>
1&ndash;3 years of experience in a help desk, desktop support, or technical support role</li><li>
Strong working knowledge of Windows operating systems; basic macOS support experience preferred</li><li>
Experience with ticketing systems and IT service management processes (incident, problem, and change management)</li><li>
Solid troubleshooting skills with hardware, software, and end user applications</li><li>
Excellent customer service, communication, and documentation skills</li><li>
Ability to manage multiple priorities in a fast-paced support environment</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
CompTIA A+, Network+, or similar industry certifications</li><li>
Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.</li><li>
Familiarity with Active Directory, Group Policy, and basic networking concepts</li><li>
Prior experience working within defined SLAs and compliance driven environments</li><li>
ITIL Foundation or exposure to ITIL based service management</li><li>
Familiarity with security, compliance, and regulated IT environments including access control, endpoint security, and data protection practices.</li></ul><p><b><br>
Knowledge, Skills, and Abilities</b></p><ul><li>
Strong analytical and problem-solving skills</li><li>
Ability to work independently while contributing effectively to a team environment</li><li>
Clear written and verbal communication with both technical and non‑technical users</li><li>
Attention to detail with a focus on accuracy and process adherence</li><li>
Willingness to continuously learn and adapt to new technologies and tools</li></ul><p><b><br>
Work Environment &amp; Physical Requirements</b></p><ul><li>
This position may require a combination of remote and in‑office work based on business needs and team schedules.</li><li>
This role is primarily a desk‑based position and requires the ability to sit at a desk and work at a computer for multiple hours throughout the workday.</li><li>
Must be able to continuously communicate with co‑workers and end users throughout the day, utilizing Red River&ndash;approved and/or provided communication tools and equipment, including chat platforms, ticketing systems, email, phone, and remote support tools.</li><li>
The position requires the ability to focus in a fast‑paced support environment while managing multiple active requests and communications simultaneously.</li></ul></div></div><p>
Basic Qualifications:</p><ul><li>
U.S. Citizenship Required</li></ul><p></p><p>
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).</p><p></p><p><b>
EOE M/F/DISABLED/Vet</b></p><p>
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.</p><p></p><p>
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American&rsquo;s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.</p><p></p><p><i>
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our </i><i>Applicant Tracking</i><i> System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.</i></p></div>

Corporate IT Support Technician

<div><div><p>Red River Managed Services seeks selfless, humble, and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with people that can make wise decisions relying on data, experience, and collaboration. We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.</p><p></p><p>
At Red River, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions. This, in turn, fosters a means to overcome self-doubt and respectfully challenge the status quo while pursuing a career of providing exceptional client service.</p><p></p><p>
Red River breeds curiosity by providing a work environment that values listening with intent, an eagerness to learn, and respects others&rsquo; ideas while remaining humble about their own knowledge gaps. This translates into a client-centric culture that anticipates needs with an urgency to resolve issues and builds long-term client relationships.</p><p></p><p>
To be part of our company, you must be capable of thriving in change with a passion for being challenged. Here are the characteristics of the perfect candidate for this role. If you are selected for interview within Red River, we ask that you come prepared to discuss how you embrace and reflect the following requirements:</p><ul><li><b>
Selflessness</b> &mdash; You are humble when searching for the best ideas; you seek what&rsquo;s best for Red River; you discern how your actions could affect others; you seek to make those around you successful.</li></ul><p></p><ul><li><b>
Judgment</b> &mdash; You do not make short term fixes that jeopardize long term solutions; you make wise decisions despite ambiguity relying on training, experience, and collaboration with others; you rely on data to inform your intuition and decisions.</li></ul><p></p><ul><li><b><br>
Candor</b> &mdash; You willingly receive and give feedback; you are open about what&rsquo;s working and what needs to improve; you admit mistakes openly and share learnings widely.</li></ul><p></p><ul><li><b><br>
Creativity</b> &mdash; You welcome new ideas; you are passionate and persistent in pursuit of better ways to do things and more innovative solutions; you value &ldquo;brainstorming&rdquo; as an expression.</li></ul><p></p><ul><li><b><br>
Courage</b> &mdash; You overcome self-doubt and/or fear to always search for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.</li></ul><p></p><ul><li><b><br>
Inclusion</b> &mdash; You bring an attitude of &ldquo;positive intent&rdquo; and welcoming nature to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.</li></ul><p></p><ul><li><b><br>
Curiosity</b> &mdash; You listen intently and with a purpose to understand; you learn rapidly and eagerly; you are as interested in other people&rsquo;s ideas as your own; you&rsquo;re humble about what you don&rsquo;t yet know.</li></ul><p></p><ul><li><b><br>
Empathy</b><b> </b><b>&mdash;</b><b> </b>You take the time to understand the client&rsquo;s issue and perspective; you anticipate client needs, you address client needs effectively, you make them feel valued and understood; you work to foster loyalty and a long-term relationship.</li></ul><p></p><ul><li><b><br>
Resilience</b> &mdash; You thrive in rapidly changing circumstances; you adapt easily to change; you can make fact-based decisions; you know when to include or escalate to others; you embrace a hard challenge.</li></ul><p></p><p>
We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for maintaining user uptime and improving their computing experiences through problem identification and resolution activities, as well as growing and developing the organization&rsquo;s perception with existing customers through exceptional customer service.</p><p></p><p>
This position will be supporting the Mon-Fri 6AM-230PM shift.</p><p></p><p><b>
Primary Position Tasks:</b></p><ul><li>
Accept customer calls/alerts and escalate to Tier 2 team members as needed within specified timeframes.</li><li>
Act as the point of contact for customer incidents reported via multiple channels including phone, chat, email, and web portal ensuring all processes and agreed upon standards are followed.</li><li>
Follow troubleshooting using Standards Operating Procedures (SOPs) and Knowledge Base Articles (KBAs).</li><li>
Notify and escalate potential areas for improvement in SOPs to Tier 2 or leadership.</li><li>
Ensure log entries to the ticketing system are accurate, concise, and timely to meet the SLAs (service-level agreement).</li><li>
Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.</li><li>
Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues.</li><li>
Work independently with a focused direction while adding value and contributing to overall team performance.</li><li>
Other business duties as assigned.</li></ul><p></p><p><b><br>
Minimum </b><b>Education/Certification/Experience</b><b> Requirements:</b></p><ul><li>
Minimum 1-3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy</li><li>
IT hardware/software knowledge with previous experience using Windows, MacOS, as well as mobile devices (iOS, Android)
</li><li>Previous Experience in a fast-paced consulting or MSP (Managed Service Provider) environment as plus</li></ul><p><b><br>
Preferred </b><b>Education/Certification/Experience:</b></p><ul><li>
Bachelor&rsquo;s degree desired, Information Technology, Engineering or other technical degree or equivalent experience</li><li>
Desired certifications: CompTIA A+, Network+, OR Microsoft MCSE certifications, MS Azure Administrator</li><li>
MS-900: Microsoft 365 Fundamentals</li><li>
MS-102: Microsoft 365 Administrator</li><li>
Previous Experience in a fast-paced consulting or MSP environment a plus</li></ul><p><b><br>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Excellent customer service, phone skills, and written communication skills.</li><li>
Demonstrated ability to understand and prioritize customer needs.</li><li>
Proficiency in delivering exceptional customer service in a high-paced, SLA-driven setting.</li><li>
Utilize excellent customer service skills to exceed customers' expectations.</li><li>
Proficient communication abilities and the capacity to effectively convey technical information to non-technical customers.</li><li>
Strong ability to collaborate with team members and departments to share knowledge, address complex technical issues, and contribute to continuous improvement initiatives.</li><li>
Ability to be a self-starter and possess good time management skills.</li><li>
Ability to utilize SOPs and KBAs.</li><li>
Basic knowledge of backup solutions.</li><li>
Basic knowledge of remote management tools (Ex: TeamViewer, ScreenConnect, RDP).</li><li>
Basic knowledge of troubleshooting Remote Desktop Services and VPN.</li><li>
Basic knowledge of virtualization.</li></ul></div><p></p><p>
Basic Qualifications:</p><ul><li>
U.S. Citizenship Required</li></ul><p></p><p>
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).</p><p></p><p><b>
EOE M/F/DISABLED/Vet</b></p><p>
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.</p><p></p><p>
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American&rsquo;s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.</p><p></p><p><i>
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our </i><i>Applicant Tracking</i><i> System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.</i></p></div>

Help Desk Technician I - Mon-Fri (6AM-230PM)

<div><p>This position manages customer project efforts and deliver exceptional customer service throughout the lifecycle of complex projects lasting approximately 6 months or longer. The individual in this position is an exceptional representative of Red River and maintains the highest standards of professionalism, attention to detail, and responsiveness to customer requests. They are the main point of contact for our customers and manage the day-to-day activities relating to the customer projects as required, including planning, coordination, scheduling, and execution of customer project requirements. Completing projects on time, on budget, and with exceptional customer satisfaction is this position&rsquo;s charter. Additionally, this position interfaces with and manages the customer stakeholder team on all assigned projects and maintains a team schedule.</p><p></p><p><b>
Primary Position Tasks:</b></p><ul><li>
Own end-to-end delivery of complex, multi-phase Professional Services projects from award through closeout, following PMO SOPs and execution stage gates.</li><li>
Ensure scope, LOE, schedule, cost, and deliverables remain aligned throughout the project lifecycle, enforcing execution of readiness before work begins.</li><li>
Track project cost, labor hours, and progress against approved budgets and LOE, identifying variances early.</li><li>
Coordinate with Operations and Finance to support accurate, timely invoicing and financial reporting.</li><li>
Effectively use approved project management tools as the system of record to plan, track, forecast, and report on project delivery.</li><li>
Use Microsoft 365 tools, including Outlook, Teams, Excel, and Copilot, to support planning, analysis, communication, and reporting.</li><li>
Establish and maintain a clear communication cadence with customers, engineers, and internal stakeholders, ensuring consistent updates and no surprises</li><li>
Coordinate with peer Project Managers when project scope spans multiple practices, clearly defining ownership, responsibilities, and handoffs.</li><li>
Make day-to-day project decisions within the approved scope, schedule, and budget, and escalate promptly when risks threaten delivery or customer trust.</li><li>
Ensure project artifacts and documentation are complete, accurate, and audit-ready, while mentoring Project Managers to reinforce execution discipline and accountability. .</li><li>
Manage expectations and track risks and benefits.</li><li>
Quickly and efficiently document status, action items and update project documents.</li><li>
Create presentations and deliver content in a highly effective and professional manner.</li><li>
Develop and maintain standard operating processes.</li><li>
Maintain industry certifications as required.</li><li>
Other business duties as assigned.</li></ul><p></p><p><i>
Success Criteria:
</i></p><ul><li><b><i>Management support and consensus</i></b><i>. It is essential that all stakeholders, particularly business leadership, agree on the goals for the project and are supportive of the work throughout the process. Everyone must understand and agree on what is to be accomplished. There must be a common vision, not just for the scope of the project, but how success will be judged at the end.</i></li><li><b><i>
A powerful plan.</i></b><i> A thorough plan that has clearly defined roles and responsibilities is also critical. The plan is used to manage and monitor the project&rsquo;s performance throughout the process. But the real key is the ability to use that plan to manage progress and communicate effectively as the project progresses.</i></li><li><b><i>
Effective communication</i></b><i>. This means opening the loop between the project manager and the project team, between all team members, and among the project manager and the organization&rsquo;s leadership and other internal and external stakeholders. The communication must be multidirectional, and be effective, whether written, verbal or nonverbal. While actions speak louder than words, communication is key to knowing what those actions should be and when they should be completed.</i></li><li><b><i>
Scope control</i></b><i>. Scope changes are inevitable and will alter a project&rsquo;s scope. Need to control the scope as much as possible. All involved with the project must understand that a change in scope has implications on the project&rsquo;s cost, schedule and the quality of the end product.</i></li><li><b><i>
Consistent methodology</i></b><i>. This stems from the ability to leverage the knowledge gained from prior projects. Prior practice creates a consistent terminology and provides experiences to draw from. Moreover, creating consistency allows project managers to better set and manage stakeholder expectations, since they&rsquo;ll be more comfortable as to what should be happening throughout the process.</i></li></ul><p></p><p><b>
Minimum </b><b>Education/Certification/Experience</b><b> Requirements:</b></p><ul><li>
6+ years of experience in the project manager field or in a related area</li><li>
Bachelor-level degree in management or equivalent educational or professional experience and/or qualifications</li><li>
Experience with collaboration tools such as Teams and/ or WebEx</li><li>
Demonstrated success managing high-visibility customers and cross-functional teams.</li><li>
Proven experience leading complex infrastructure, cloud, federal, and managed services projects.</li><li>
PMP Certification or master&rsquo;s degree in project management</li><li>
Certified ScrumMaster (CSM).</li><li>
Advanced certifications such as PgMP, PMI-ACP, or ITIL.</li></ul><p></p><p><b>
Preferred </b><b>Education/Certification/Experience:</b></p><ul><li>
n/a</li></ul><p></p><p><b>
Knowledge, Skills and Abilities:</b></p><ul><li>
Proficient with SharePoint, MS Excel, MS Word, MS PowerPoint, MS Project and MS Visio</li><li>
A wide degree of creativity and latitude is expected.</li><li>
Well organized and detail oriented</li><li>
Analytical and have a keen grasp on evaluating project activities and mitigating risks to successful completion.</li><li>
Perform quality work within deadlines with or without direct supervision.</li><li>
Interact professionally with other employees, customers and suppliers.</li><li>
Work effectively as a team contributor on all assignments.</li><li>
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.</li></ul><p>
.</p><p><b>
Essential Elements</b> (Mental; Physical; Equipment used):</p><p>
This position is a remote position that requires remaining in a stationary position for multiple hours throughout the workday.</p><p></p><p>
This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.</p><p></p><p><b>
Special Requirements:</b><br>
This position requires up to 25% travel to customer sites to support Red River business initiatives.</p><p>
Basic Qualifications:</p><ul><li>
U.S. Citizenship Required</li></ul><p></p><p>
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).</p><p></p><p><b>
EOE M/F/DISABLED/Vet</b></p><p>
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.</p><p></p><p>
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American&rsquo;s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.</p><p></p><p><i>
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our </i><i>Applicant Tracking</i><i> System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.</i></p></div>

Sr. Project Manager - Professional Services

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Sr. Project Manager - Professional Services