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Redha Al Ansari Exchange

We are seeking a Call Specialist for our IT dept, responsible for handling end-user inquiries, troubleshooting issues, and delivering a positive support experience. This role requires strong communication skills, problem-solving abilities, and the capacity to remain calm and professional in fast-paced situations. The Specialist will document all interactions, escalate complex cases when necessary, and ensure efficient resolution of customer concerns.Key Responsibilities&middot; Answer and manage end-user support calls in a professional and friendly manner&middot; Actively listen to issues and ask clarifying questions&middot; Troubleshoot and resolve technical or service-related problems&middot; Provide clear, step-by-step instructions to the end-user&middot; Document call details, issues, and resolutions&middot; Escalate unresolved or high-priority issues to the Software team&middot; Stay updated on product knowledge, system changes, and processesQualifications&middot; Strong verbal communication skills&middot; Experience in customer service or technical support (preferred)&middot; Good understanding of IT products, software, and telecom systems&middot; Ability to multitask while maintaining accuracy&middot; Patience, empathy, and the ability to de-escalate difficult situations&middot; Willingness to work in shiftsProblem-Solving Skills&middot; Logical thinking&middot; Ability to quickly diagnose issues&middot; Creativity in finding solutions&middot; Following troubleshooting protocolsInterested candidates based in Dubai with strong verbal communication skills, experience in customer service or technical support, and a good understanding of IT products and telecom systems are encouraged to apply. Experience working in a financial institution will be considered an added advantage. Candidates who are readily available will be given preference.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you based in Dubai?</li><li>Please specify your current visa status in UAE-Residence/ Cancelled/ Visit</li><li>Please specify your notice period in days</li><li>Please specify your expected salary in AED</li></ul>

Call Specialist-IT

Join Redha Al Ansari Exchange and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Redha Al Ansari Exchange

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Call Specialist-IT