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Reeds Jewelers

<div>REEDS Jewelers is thrilled to announce we're hiring an Special Orders Associate to join our corporate office in Wilmington, NC.
When a customer is inspired to tell their story and commemorate an important life experience, it can become a &quot;special order,&quot; or a piece of jewelry customized to perfection.
The Special Order Associate works directly with our customers and vendors to facilitate custom jewelry orders. We are looking for an exceptional self-initiator who is passionate about jewelry, possesses genuine empathy, is resourceful, and can proudly represent our brand. In this position, you must be able to assume various roles based on the business needs, remain flexible, and stay positive. This requires connecting one on one and building relationships with our REEDS customers, while facilitating the sale of custom fine jewelry.
This entry level position is your foot in the door of a proud and well established Wilmington family business and exposes you to the nuts and bolts of successful operations. REEDS offers excellent training on the industry, designers, and helps you develop the skills to set you up for long term success.
REEDS Jewelers celebrates its 80th Anniversary in 2026! We&rsquo;re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. This position follows our corporate office schedule policy which is Hybrid with ability to work from home and also come into the office as needed.
Responsibilities<ul><li>
Provide personalized, high-level service and guidance to the REEDS clientele, delivering exceptional luxury experiences that exceed expectations.</li><li>
Demonstrate strong product knowledge, being up to date on new products, trends, and stock availability</li><li>
Respond to all custom order inquiries promptly and professionally, providing quotes and updates
</li><li>Correspond with customers and conduct consultations via email, chat, phone, and video calls.</li><li>
Process orders and build product in our order management system</li><li>
Continuously monitor the status of special orders to ensure accurate, efficient, and timely processing and delivery
</li>Work interdepartmentally to resolve any issues regarding a special order and ensure that the order is moving through the proper channels 
<li>
</li></ul>We're excited to see your submitted application! 
Requirements 
Qualifications<ul>
<li>Customer facing sales experience, required
</li><li>BA degree or equivalent, preferred
</li><li>Social media experience, preferred</li>
<li>Computer proficient; Microsoft Office</li>
<li>Internet access and quiet at home work space</li>
<li>Exceptional verbal and written communication skills</li>
<li>Impeccable attention to detail and follow through</li>
Ability to multi task, prioritize, and organize tasks within a fast paced work environment 
<li>
</li></ul> 
 
Benefits 
REEDS Jewelers offers full-time employees a comprehensive compensation program that includes, medical, prescription, dental, vision, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.</div>

Special Orders Associate

<div>REEDS Jewelers is excited to post this important position to join our team.
Our Customer Experience team is dedicated to providing exceptional experiences for every REEDS customer. As a Customer Experience Associate, you will be the voice of REEDS fielding real-time calls, chats, and emails from customers across the country. You must be able to resolve all customer issues professionally and knowledgeably in a timely and skilled manner while maintaining the high standards that REEDS is known for.
This is an excellent foot-in-the-door opportunity to join a long established business in the beautiful coastal city of Wilmington, NC. We have an incredible training program to teach you all about the vendors we proudly represent, the fascinating jewelry industry, and the top sales and service skills to set you up for long term success.
What you&rsquo;ll do:
<ul><li>Provide solution-oriented service to REEDS customers, with a focus on exceptional luxury experiences
</li><li>Successfully troubleshoot and resolve all customer service inquiries or issues via email and phone communication channels
</li><li>Process orders and enter data into the order entry system via incoming phone contacts</li><li>
Serve as a liaison between our customers and our brick-and-mortar locations.</li><li>
Other duties as assigned</li></ul>
Schedules are made one month in advance, and we especially need coverage on evenings, weekends, and possibly holidays as well. Your flexibility is essential to support our customers and team with timely resolutions.
REEDS Jewelers proudly celebrates its 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between.
With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application! 
Requirements 
Requirements:
<ul><li>6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)</li>
<li>A quiet, distraction-free work space with high-speed internet</li>
</ul><ul><li>Excellent written + communication skills 
</li><li>The ability to work in a fast-paced environment and demonstrate a high sense of urgency</li>
<li>Must be highly organized, detail-oriented, and able to work independently 
</li></ul>The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership 
<ul><li>
</li></ul> 
 
Benefits 
REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.</div>

Customer Experience Associate

Join Reeds Jewelers and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Reeds Jewelers

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Special Orders Associate

Customer Experience Associate