Qureos Mentor

Reem Hospital

About the RoleWe are looking for a Patient Access Executive to join our Front Office team at Reem Hospital. The ideal candidate will be the first point of contact for our patients, ensuring a smooth registration process and delivering an exceptional patient experience from start to finish. Key ResponsibilitiesWelcome and assist patients, families, and visitors with courtesy and professionalism.Ensure accurate patient identification and registration using Emirates ID or other valid documents.Verify insurance eligibility and minimize errors in patient records.Support patients with appointment bookings, follow-ups, and mobile app registrations.Handle patient inquiries and complaints, escalating when necessary.Provide clear communication about wait times, delays, and next steps in the patient journey.Actively contribute to patient satisfaction initiatives and service improvement projects. What We re Looking ForMinimum 1 year experience in customer service (hospital/healthcare experience only).Strong communication skills in English and Arabic (mandatory).Computer literate and comfortable using healthcare information systems.Must be presentable, proactive, and able to work flexible shifts.Customer-oriented, approachable, and able to handle sensitive situations with empathy. Why Join Us?At Reem Hospital, we pride ourselves on providing world-class healthcare and an outstanding patient experience. As part of our team, you will play a vital role in supporting patients and shaping their first impression of our hospital.

Patient Access Executive

About the RoleWe are seeking a dedicated Social Worker to join our Allied Health team at Reem Hospital. This role is focused on providing essential support to patients and their families, ensuring they are guided through difficult times with care, dignity, and respect. You will work closely with the Senior Social Worker and interdisciplinary teams to safeguard vulnerable individuals and promote international standards of patient care. Key ResponsibilitiesConduct social, emotional, and environmental assessments for patients and families.Provide counseling and support for long-term planning, crisis management, and decision-making.Collaborate with nursing, allied health staff, and homecare coordinators to develop care plans.Coordinate with community resources and charity organizations to arrange patient support.Contribute to quality management, accreditation, and continuous service improvement programs.Participate in staff education, training, and development activities.Maintain confidentiality and compliance with hospital policies, safety standards, and infection control guidelines.Act as a liaison with other departments, promoting effective communication and positive patient experiences. What We re Looking ForBachelor s or Master s degree in Social Work (valid license from home country required).Minimum 2 years  experience as a Social Worker in a hospital or rehabilitation setting.BLS certification (Basic Life Support).Strong communication skills in English and Arabic (mandatory).Knowledge of UAE healthcare regulations and international accreditation standards.Strong interpersonal, communication, and leadership skills.Ability to work independently and collaboratively in a multicultural environment. Why Join Us?At Reem Hospital, we pride ourselves on providing world-class healthcare and an outstanding patient experience. As part of our team, you will play a vital role in supporting patients and shaping their first impression of our hospital.

Social Worker

Join Reem Hospital and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Reem Hospital

ABOUT_COMPANY

Patient Access Executive

Social Worker