Urwah Admin

Refine Development Management

<div>
 
 
 
 Position Overview
 
 
 :
 
 
 
 
 
 The
 
 Front Desk Assistant
 
 serves as the first point of contact for visitors and clients, providing a professional and welcoming environment. This role is responsible for managing the reception area, handling phone calls, and performing various administrative tasks such as meeting room bookings and arrangements. The Front Desk Assistant ensures seamless coordination of office operations, connecting the visitors, guests, and clients with the internal team.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 :
 
 
 
 
 <ul>
 <li>
 Greet and assist visitors, clients, and vendors in a professional and courteous manner.
 </li>
 <li>
 Ensure the reception area is tidy, presentable, and well-organized always.
 </li>
 <li>
 Answer and direct phone calls to the appropriate department or personnel.
 </li>
 <li>
 Respond to inquiries and provide accurate information regarding the company&rsquo;s services, products, and general information.
 </li>
 <li>
 Manage meeting room bookings by maintaining an up-to-date schedule using office software or booking tools.
 </li>
 <li>
 Ensure meeting rooms are prepared and set up in advance, including any necessary audio-visual equipment, seating arrangements, and refreshments.
 </li>
 <li>
 Coordinate with teams to confirm meeting requirements and accommodate any special requests.
 </li>
 <li>
 Keep track of meeting room usage and availability, ensuring efficient space management.
 </li>
 <li>
 Ensure meeting rooms are clean, organized, and reset after each use.
 </li>
 <li>
 Provide general administrative support to office management and staff as required.
 </li>
 <li>
 Assist during events with guest registrations and greet and meet.
 </li>
 <li>
 Maintain and update internal phone directories and contact lists.
 </li>
 <li>
 Manage office supplies, ensuring that the reception area and meeting rooms are stocked with necessary materials.
 </li>
 <li>
 Handle booking of external venues for meetings and events when required.
 </li>
 <li>
 Act as a liaison between visitors and internal staff, ensuring clear and professional communication.
 </li>
 <li>
 Inform and update employees on meeting schedules, ensuring efficient use of time and resources.
 </li>
 <li>
 Monitor the entrance and exit of visitors to ensure security protocols are followed.
 </li>
 <li>
 Manage visitor logs and issue visitor badges when necessary.
 </li>
 <li>
 Notify relevant personnel of visitor arrivals and assist them in locating their meeting locations.
 </li>
 <li>
 Ensure safety procedures are adhered to, including fire and evacuation protocols.
 </li>
 <li>
 Operate and troubleshoot office equipment such as phones, computers, printers, and projectors.
 </li>
 <li>
 Ensure that technical equipment in meeting rooms is functioning correctly before scheduled meetings.
 </li>
 <li>
 Liaise with IT support for any issues related to equipment in the meeting rooms or reception area.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 :
 
 
 
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in business administration, Office Management, or a related field preferred.
 </li>
 <li>
 2-3 years of experience as a receptionist or front desk assistant, preferably in the real estate or property development industry.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and meeting room booking systems.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Customer service-focused, with the ability to build rapport and handle client requests efficiently.
 </li>
 <li>
 Basic knowledge of office equipment (printers, projectors, phones) and ability to troubleshoot minor issues.
 </li>
 <li>
 Always dressed presentable with a smile and positive attitude.
 </li>
 </ul>
 
 
</div>

Receptionist - Arabic Speaker

<div>
 
 
 
 Position Overview
 
 :
 
 
 
 
 
 
 The
 
 Handover Manager
 
 is responsible for overseeing the smooth transition of properties from the developer to clients, ensuring that all aspects of the handover process, including client communication, documentation, and project registration, are handled efficiently. The Handover Manager will also focus on building and maintaining strong relationships with clients, addressing their concerns, and ensuring their satisfaction during the handover process. This role requires strong organizational, interpersonal, and project management skills to ensure compliance with regulatory requirements and smooth operations during handovers.
 
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 
 
 
 <ul>
 <li>
 Oversee and manage the entire handover process of properties to clients, ensuring that all necessary documents and processes are completed in a timely and accurate manner.
 </li>
 <li>
 Liaise with internal departments such as sales, legal, finance, and operations to ensure a seamless handover experience for clients.
 </li>
 <li>
 Ensure all properties are inspected, approved, and ready for handover by working closely with the construction and quality control teams.
 </li>
 <li>
 Manage scheduling and coordination of handover appointments with clients, addressing any issues or concerns that may arise during the process.
 </li>
 <li>
 Review and ensure that all necessary documentation (such as the Sales Purchase Agreement, final payment confirmation, property inspection reports, and other legal paperwork) is completed prior to handover.
 </li>
 <li>
 Build and maintain strong relationships with clients throughout the handover process to ensure a positive experience and high levels of satisfaction.
 </li>
 <li>
 Act as the primary point of contact for clients during the handover phase, addressing any concerns, questions, or issues they may have.
 </li>
 <li>
 Provide regular updates to clients on the progress of their property handover and any associated timelines or delays.
 </li>
 <li>
 Manage post-handover client queries and issues, ensuring timely and satisfactory resolutions.
 </li>
 <li>
 Ensure that the handover process aligns with the company&rsquo;s customer service standards, aiming for a smooth transition from property development to ownership.
 </li>
 <li>
 Oversee the registration of new projects with local authorities, ensuring that all regulatory requirements are met.
 </li>
 <li>
 Liaise with Dubai Land Department, Oqood, and other government entities to facilitate the registration of projects, cancellations, and transfers of units.
 </li>
 <li>
 Resolve any issues or challenges related to project registration, working closely with legal and compliance teams to ensure successful registrations.
 </li>
 <li>
 Maintain an updated database of registered projects and units, ensuring compliance with local laws and company policies.
 </li>
 <li>
 Handle all client-related documentation required for project registration, such as ownership certificates and title deeds.
 </li>
 <li>
 Work closely with sales, finance, and legal teams to ensure that all financial and legal aspects of the handover are completed prior to property transfer.
 </li>
 <li>
 Coordinate with the customer service and after-sales teams to ensure that all client queries are addressed, and any post-handover service requests are handled efficiently.
 </li>
 <li>
 Ensure that any issues related to handover and registration are escalated to senior management or legal teams as necessary for resolution.
 </li>
 <li>
 Maintain accurate records of all handover and project registration activities, ensuring compliance with company policies and audit requirements.
 </li>
 <li>
 Stay updated on changes in real estate regulations and ensure the company&rsquo;s handover and registration processes are in line with any legal updates.
 </li>
 <li>
 Prepare regular reports on handover and project registration progress, including key metrics such as handover completion rates, client satisfaction, and pending registrations.
 </li>
 <li>
 Document all client interactions, issues, and resolutions in the company&rsquo;s CRM system to ensure transparency and accuracy of records.
 </li>
 <li>
 Provide monthly handover and registration updates to senior management, highlighting any challenges or delays.
 </li>
 <li>
 Manage and lead a team of handover coordinators, ensuring that they are well-trained and equipped to handle client interactions and the handover process.
 </li>
 <li>
 Provide guidance and support to the team in resolving complex handover or registration issues.
 </li>
 <li>
 Monitor team performance, setting clear goals and objectives to ensure high standards of client service and operational efficiency.
 </li>
 <li>
 Oversee agencies registration &amp; ensuring that all necessary documents and processes are completed in a timely and accurate manner
 </li>
 <li>
 Approve agencies agreements after reviewing necessary documents, follow existing SOPs.
 </li>
 <li>
 Support modifying current agency agreement templates when required.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
 </li>
 <li>
 5+ years of experience in handover management with a real estate developer is mandatory; government relations and project registration experience is a plus.
 </li>
 <li>
 In-depth understanding of UAE property laws, project registration processes, and real estate regulations (including Dubai Land Department, Oqood, RERA).
 </li>
 <li>
 Proficiency in using CRM systems and property management software.
 </li>
 <li>
 Strong Microsoft Office skills (Excel, Word, PowerPoint).
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills in English (Arabic or Mandarin is a plus), with the ability to interact professionally with clients, government authorities, and internal teams.
 </li>
 <li>
 Strong analytical and problem-solving skills to handle complex client issues and registration challenges.
 </li>
 <li>
 High level of accuracy in managing documents, client communications, and registration requirements.
 </li>
 </ul>
 
 
 
 
 
 Note
 
 :
 
 
 Prior experience working with a developer is a must
 
 
 .
 
</div>

Handover Manager

<div>
 
 
 
 Position Summary
 
 
 
 
 
 
 
 The
 
 Bidding Coordinator
 
 is responsible for managing the full lifecycle of bid submissions for architectural and design consultancy projects. This includes reviewing and analysing tender documents (RFPs, RFQs, Tenders), coordinating with internal teams and external partners, compiling and formatting high-quality submissions, and ensuring strict compliance with client requirements and deadlines.
 
 
 
 
 
 This role is pivotal in upholding the company&rsquo;s standards for professionalism, accuracy, and presentation across all submissions. It combines technical understanding of architectural content with administrative precision and project coordination capabilities.
 
 
 
 
 
 
 
 Scope of Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Reviewing incoming RFPs, RFQs, and tenders to extract key requirements, deadlines, and deliverables.
 </li>
 <li>
 Gathering input and technical content from architects, engineers, commercial, and legal teams.
 </li>
 <li>
 Structuring, formatting, and proofreading technical and commercial documentation for submission.
 </li>
 <li>
 Ensuring adherence to all client instructions regarding format, submission channels, timelines, and technical responses.
 </li>
 <li>
 Tracking and following up with stakeholders to meet internal and external deadlines.
 </li>
 <li>
 Coordinating with external vendors or subcontractors to collect required certificates, inputs, and company documents.
 </li>
 <li>
 Maintaining a database of templates, past proposals, standard contracts, and formatting guides.
 </li>
 <li>
 Recording bid outcomes, supporting with clarifications, and contributing to lessons-learned reports.
 </li>
 <li>
 Coordinate and manage bid preparation from initial review to final submission.
 </li>
 <li>
 Prepare, format, and submit compliant bid documents within set deadlines.
 </li>
 <li>
 Collaborate with cross-functional teams to obtain necessary technical, legal, and commercial inputs.
 </li>
 <li>
 Assist in writing, editing, and refining technical responses and company profiles.
 </li>
 <li>
 Monitor tender portals and ensure timely tracking of new opportunities and submission dates.
 </li>
 <li>
 Support the preparation of payment certificates and ensure documentation is audit ready.
 </li>
 <li>
 Organize internal bid kick-off meetings when necessary.
 </li>
 <li>
 Follow up with all stakeholders to ensure timely delivery of inputs and documents.
 </li>
 <li>
 Ensure all submissions are stored systematically and archived for future reference.
 </li>
 </ul>
 
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, business management, architecture, or a related field (mandatory).
 </li>
 <li>
 Minimum 4 years of experience in architecture firm, preferably in bidding, documentation, or proposal coordination roles.
 </li>
 <li>
 Deep understanding of architectural consultancy workflows and tendering processes.
 </li>
 <li>
 Proven experience handling RFPs, RFQs, and government or private tenders.
 </li>
 <li>
 Strong organizational and project coordination skills.
 </li>
 <li>
 High attention to detail with ability to manage multiple bids simultaneously.
 </li>
 <li>
 Excellent English communication skills, both written and verbal.
 </li>
 <li>
 Proficiency in MS Office (especially Word, Excel, PowerPoint) and Adobe Acrobat.
 </li>
 <li>
 Knowledge of InDesign or other design software is a plus.
 </li>
 <li>
 Familiarity with UAE tendering procedures is preferred.
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines with minimal supervision.
 </li>
 </ul>
 
 
</div>

Bidding Coordinator

Join Refine Development Management and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Refine Development Management

ABOUT_COMPANY

Receptionist - Arabic Speaker

Handover Manager

Bidding Coordinator