Qureos Mentor

Regal India Tours and Travels

Job Title &ndash; Key Account ManagerIndustry &ndash; Corporate TravelsJob Location - BangaloreKey Responsibilities&#61623; Build and maintain good relationships with key clients by understanding their needs andexpectations.&#61623; Serve as the main point of contact between the client, internal team, anddepartment Heads.&#61623; Make sure clients are happy by offering custom solutions and quickly handling any concerns.&#61623; Identify new business opportunities within existing accounts and work to expand thecompany&rsquo;s share of the client&rsquo;s business.&#61623; Handle any operational issues such as delays in reaching the pickup location or vehiclequality concerns that may impact the client.&#61623; Work with internal teams to implement corrective actions or alternatives and keep clientsinformed about resolutions.&#61623; Prepare regular reports on account performance, including service levels and potential areasof improvement.&#61623; Analyze customer feedback and operational data to recommend improvements.&#61623; Work closely with sales and customer service teams to ensure a seamless end-to-end servicedelivery.&#61623; Act as a liaison between different departments to ensure client needs are met efficiently.&#61623; Need to Travel as per the clients requirement for Events and for otherbusiness requirements.Skills And Qualifications&#61623; A bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain Management, or arelated field.&#61623; Min 3 years of experience in customer-facing roles, in transportation with a focus onoperations or account management.&#61623; The experience of handling customers from the travel industry will be an added advantage.&#61623; Strong Communication Skills&#61623; Ability to handle challenges that arise in corporate travel operations.&#61623; Proficiency in managing multiple tasks and deadlines, ensuring timely execution of services.&#61623; Understanding of the transportation industry, including regulations, logistics, and supplychain management.&#61623; Strong focus on understanding client needs and providing tailored solutions.Job Type: Full-timePay: &#8377;334,624.57 - &#8377;1,454,768.38 per yearWork Location: In person

KEY ACCOUNTS MANAGER

Job Title: Duty Manager &ndash; OperationsDepartment: OperationsReports to: Manager &ndash; OperationsJob Summary:We are seeking an experienced and proactive Duty Manager &ndash; Operations to lead andmanage the core operational departments: Reservation, Allotment, and Tracking. This rolewill also be responsible for enhancing customer experience, leading the frontline team,and ensuring seamless execution of ground-level operations, equivalent to an OperationsManager position. The ideal candidate will have strong leadership skills, industryknowledge, and the ability to handle high-pressure situations in a dynamic environment.Key Responsibilities:1. Departmental Leadership:&#61623; Supervise and coordinate daily activities across Reservation, Allotment, andTracking teams.&#61623; Ensure proper resource allocation and smooth shift handovers.&#61623; Monitor and enforce SOPs across all operational touchpoints.2. Reservation &amp;amp; Allotment Management:&#61623; Oversee booking confirmations, vehicle allotment, and chauffeur assignment.&#61623; Ensure timely response to client requests and last-minute bookings.&#61623; Maintain accuracy on every steps3. Live Tracking &amp;amp; Ground Control:&#61623; Lead the GPS-based tracking team for live monitoring and issue resolution.&#61623; Ensure real-time updates on vehicle movement and escalations to clients as needed.&#61623; Coordinate rerouting or reallocation in case of delays, breakdowns, or client changes.4. Customer Experience &amp;amp; Escalation Handling:&#61623; Act as the point of contact for key client escalations.&#61623; Drive first-time resolution of service failures and proactive recovery.&#61623; Implement customer feedback into process improvement.5. Team Supervision &amp;amp; Performance Management:&#61623; Lead, train, and mentor frontline executives and coordinators.&#61623; Conduct daily team briefings, performance reviews, and productivity tracking.&#61623; Manage team rosters, attendance, and workload distribution.6. Operational Excellence &amp;amp; Reporting:&#61623; Drive SLA adherence, quality checks, and operational KPIs.&#61623; Prepare daily, weekly, and monthly performance reports.&#61623; Ensure compliance with company policies, safety standards, and cost controls.Key Skills &amp;amp; Competencies:&#61623; Strong knowledge of car rental operations and fleet management.&#61623; Excellent people management and cross-functional leadership.&#61623; Proficiency in MS Excel, CRM tools, and tracking systems.&#61623; Ability to multitask, stay calm under pressure, and make quick decisions.&#61623; Fluent in English and Hindi; local language proficiency is an advantage.Qualifications &amp;amp; Experience:&#61623; Bachelor&rsquo;s degree or diploma in business administration, logistics, or a related field.&#61623; Minimum 5&ndash;8 years of experience in ground operations, preferably in car rental ortransport.&#61623; Prior experience in managing Reservation, Allotment, or Tracking functions isessential.Work Conditions:&#61623; Flexible to work in rotational shifts, weekends, and public holidays as per operationalneeds.&#61623; On-ground and command center-based working, with the ability to travel if required.Job Type: Full-timePay: &#8377;17,927.51 - &#8377;40,123.49 per monthWork Location: In person

Duty Manager – Operations

JOB ROLE OF A CRM IN A CAR RENTAL COMPANY &ndash;1. The CRM allows for efficient management of reservations,personalized service, targeted sales, and improved overall customersatisfaction, fostering loyalty and encouraging repeat business.2. Centralized Customer Database: Stores all customer information,including contact details, rental history, preferences, and paymentinformation in one accessible location.3. Quick responses to queries, providing real-time vehicle availability, andfacilitating prompt feedback management.4. Analysis of data on customer behaviour and vehicle usage, helping toidentify popular car models and optimal rental locations.5. By providing personalized service and efficient, reliable interactions, aCRM builds strong customer relationships, leading to greater brandloyalty and repeat business.6. A CRM job in a car rental business focuses on fostering customerloyalty and maximizing customer value by managing customer data,implementing personalized communication strategies, and resolvingissues. Responsibilities include maintaining customer databases,analysing customer behaviour, leading retention campaigns, andcoordinating with sales and marketing teams to enhance the overallcustomer experience. The goal is to improve customer satisfaction,increase repeat rentals, and build strong brand allegiance througheffective CRM strategies and system utilization.Key Responsibilities &ndash;&#61623; Customer Data Management:Gathering and organizing customer data, including contact information, rentalhistory, preferences, and special requests, into a centralized CRM system.&#61623; Customer Segmentation:Categorizing customers based on demographics and behaviours to tailorpersonalized experiences and marketing efforts.&#61623; Relationship Building:Developing and maintaining positive relationships with existing clients throughregular communication and follow-up programs.&#61623; Complaint Resolution:Promptly and efficiently resolving customer complaints and issues to ensuresatisfaction and maintain positive relationships.&#61623; Data Analysis:Analyzing customer data to identify trends, patterns, and insights that caninform CRM strategies, improve customer experience, and boost sales.&#61623; Cross-Departmental Collaboration:Working closely with marketing &amp;amp; sales, and logistics teams to create unified,customer-centric strategies and optimize the customer journey.Qualifications -&#61623; Strong Communication Skills: For effective customer interaction andinternal collaboration.&#61623; Analytical Skills: To interpret data and derive actionable insights forstrategy development.&#61623; Customer Service Orientation: A strong track record of exceedingcustomer expectations and providing excellent service.&#61623; Problem-Solving Abilities: To handle customer issues with empathy andefficiency under pressure.&#61623; Experience with CRM Software: Proficiency in using rental managementand CRM systems.&#61623; Strategic Thinking: To develop and implement effective strategies forcustomer retention and growth.&#61623; Attention to Detail: Crucial for managing customer data and ensuringJob Type: Full-timePay: &#8377;8,834.33 - &#8377;60,000.00 per monthWork Location: In personSpeak with the employer +91 6360232405

Customer Relationship Manager

Job Description: Operation ExecutiveAs a Car Rental Operation Executive, your primary responsibility will be to efficiently manage theallocation and tracking of vehicles. You will play a crucial role in ensuring the smooth functioning of thecar rental operations and delivering exceptional customer service. Your tasks will include coordinatingvehicle assignments, tracking vehicle availability, monitoring vehicle status, and managing vehicle equalduties and chauffeur&rsquo;s sustainability.Key Responsibilities:1. Vehicle Allocation: Allocate vehicles to customers based on their requirements, ensuringaccuracy and timeliness. Coordinate with the chauffeur&rsquo;s and customers to fulfill requirementsand ensure the vehicle occupancy in a day.2. Vehicle Tracking: Monitor the location, status, and availability of vehicles using tracking systemsor software. Ensure that the tracking systems are properly maintained and updated. Respondpromptly to any issues or discrepancies from the client related to vehicle tracking.3. Fleet Management: Collaborate with the fleet team to ensure optimal utilization of vehicles.Coordinate with the fleet team to ensure the vehicles are in good working condition.Communicate with the team regarding vehicle availability and any operational challenges.4. Customer Service: Provide excellent customer service by promptly addressing customerinquiries, concerns, and requests related to vehicle allocation and tracking. Assist customers inunderstanding the process, vehicle features, and any other relevant information.5. Documentation and Reporting: Maintain accurate records of vehicle assignments, returns, andavailability. Prepare regular reports on vehicle utilization, tracking accuracy, and any operationalissues. Assist in analyzing data to identify areas for improvement and implement effectivestrategies.6. Quality Assurance: Ensure adherence to company policies, procedures, and quality standards.Conduct regular audits to identify any discrepancies or non-compliance issues. Implementcorrective actions to improve operational efficiency and service quality.Training and Development: Assist in training new staff members on vehicle allocation processes,tracking systems, and customer service standards. Stay updated with industry trends and technologicaladvancements related to car rental operations.Requirements:&#61623; Bachelor's degree, same industry agents are preferred.&#61623; Proven experience in car rental operations or a similar role.&#61623; Strong organizational and multitasking skills with attention to detail.&#61623; Proficiency in using vehicle tracking systems and software.&#61623; Excellent communication and interpersonal skills.&#61623; Customer-focused mindset with the ability to handle customer inquiries and resolve issueseffectively.&#61623; Familiarity with logistics and fleet management principles.&#61623; Ability to work under pressure and meet tight deadlines.&#61623; Proficiency in using MS Office applications (Word, Excel, PowerPoint).&#61623; Flexibility to work shifts, including weekends and holidays, as car rental services may operate24/7.&#61623; Only Male candidates preferred.Note: This job description provides a general overview of the responsibilities and requirements for therole of Car Rental Operation Executive. Actual job duties may vary depending on the specific companyand operational setup.Job Type: Full-timePay: &#8377;11,455.75 - &#8377;30,888.38 per monthWork Location: In person

Car Rental Operation Executive,

Join Regal India Tours and Travels and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Regal India Tours and Travels

ABOUT_COMPANY

KEY ACCOUNTS MANAGER

Duty Manager – Operations

Customer Relationship Manager

Car Rental Operation Executive,