Qureos Mentor

Relieef Hospitals

Front Desk Staff serving as the first point of contact for incoming patients and visitors(Face of the Hospital) &amp; offering friendly service to those entering the Hospital &amp; calling in on the phone.They are providing assistance to patients and visitors &amp; ensuring that the Hospital environment is welcoming, calm, and quiet for patients and their families.&middot; A high sense of personal grooming: Must wear clean and neatly pressed uniform. Hair should be groomed well and if long then tied properly. Sober Jewelry/nail paint/lipstick for ladies. Clean shave, trouser, shoes for male. In short, the reception staff must be seen at their best at all times.&middot; Ready smile: This is very important for Reception &amp; Enquiry operation. Patients like to be handled by a cheerful staff at the desk. Their smile exudes cheer and puts the patients at ease.&middot; Self-confidence: Self-confidence is necessary as Reception personnel as he/she meet patients and visitors from around area and culture&middot; Calm under pressure: Being the nerve center of the hospital, the Reception and Enquiry area is in constant interaction with patients/visitors therefore they must have a high degree of tolerance for pressure of work and be calm and composed at all times.&middot; Quick decision making ability: Reception staff must be able to quickly decide a course of action that satisfies both the patient and the interests of the Hospital&middot; Careful and polite: the reputation of the hospital is linked with the politeness or rudeness of employee&rsquo;s mainly front desk staff. They must do their best to be quick and while doing so, must impress the patient/visitor with their politeness.&middot; Communication must be correct and clear: The manner of speaking is also important. Abrupt language can put patients on the defensive, making a problem unsolvable. Here are some professional phrases to use. May I help you/ How can I assist you मी तुम्हाला काय/कशी मदत करू शकतो?May I suggest (or recommend) मी तुम्हला सुचवू का किंवा सल्ला देऊ का May I request you to माझी तुम्हाला विनंती आहे किंवा मी तुम्हाला विनंती करतो कि One moment please कृपया क्षणभर/ थोड्यावेळ थांबा Would you kindly---------- कृपया करून तुम्ही&hellip;&hellip;&hellip;&hellip;.. Good Morning Good Afternoon Good Evening Excuse Me Thank you&middot; Greeting Patients, MR, and other visitors professionally both in person &amp; on phone, &middot; Always refer to male patients/ personnel as Sir and female patients/ personnel as Madam.&middot; Welcome &amp; Greet Doctors, Visiting Consultants, RMO, Senior staff professionally.&middot; Treat your colleagues with respect fairness and courtesy as no one amongst you is superior and inferior rather you all are at same level. Therefore help each other as and when required and work as a team.&middot; Answer patient questions and provide assistance and directions when necessary&middot; Utilize HIMS software to schedule new and follow-up appointments for patients&middot; Scheduling patient appointments according to Doctor Availability, explaining intake forms to new patients and processing payments after treatment.&middot; Make courtesy calls to patients to reminding them of an upcoming appointment.&middot; Tracking / Follow up call to patients who have not come for consultation / test at the appointed time.&middot; Ensure that the Doctors are available as per their timings and no patient is waiting more than the prescribed time&middot; Complete registration formalities of the visiting patients.&middot; Counseling and guiding the patient and patient attendants&middot; Help the patients fill out necessary forms and applications for their treatment&middot; Correct Entry of patient data at the time of registration&middot; To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.&middot; Updating all kind of Doctor Fees of the Hospital, like O.P.D. Fees, IPD Cash Fees, Corporate Credit fees as Instruction/ Policy of the Management.&middot; Compare daily cash amounts against daily transactions in order to ensure that records balance.&middot; Maintain record of daily collection of revenue in excel sheet &amp; mail same to Accountant on daily basis by end of the day.&middot; Attend to the customers that may have any query regarding pre and post bill generation.&middot; Helps patients by responding to emergencies.&middot; Must respond quickly to any requests made by the doctors or nurses.&middot; Protects patients&rsquo; rights by maintaining confidentiality of medical, personal, and financial information.&middot; Maintains operations by following policies and procedures &amp; correct reporting hierarchy.&middot; Directs visitors by maintaining ward and department directories.&middot; Handling the queries of the relatives. If not capable to solve the same informing to senior line manger.&middot; Provide patients and other departments of the hospital with necessary billing information&middot; Keeping front desk tidy and presentable with all necessary material&middot; Receive letters, packages etc. and distribute them accordingly.&middot; Manage &amp; keeping track of IPD food service&middot; Ensure the patient&rsquo;s medical information is accurate and up to date.&middot; Ensures that all the documentation/registers are being maintained properly and are up to date.&middot; Coordinates with the different departments and creates/maintains a good working environment and team spirit.&middot; To be involved in quality Assurance / Quality control activities.&middot; To know the number of patients, new admissions, night problems, if any &amp; mail same everyday in the morning to Hospital Administrator &amp; accountant without fail&middot; Handle the discharge process&middot; Ensure that there is not much delay in the process of registration as well as discharge and the patient is well explained about the entire process, tariffs &amp; polices of hospital.&middot; To follow up pending investigation.&middot; Update about all transfer in / out.&middot; Facilitating the admission process smoothly &amp; Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.&middot; Handle billing process of all In-Patients and OPD patients&middot; All bills to be prepared as per the protocols/ requirements of hospital, To ensure accurate billing as per the policies of the hospital.(All the entries are made in the billing and the rates are according to the hospital rates manual)&middot; Check list for Discharges&middot; To give estimates to the patient for Planned and Unplanned surgeries.&middot; Supervise Housekeeping staff &amp; security while on night duty&middot; Get admission forms filled up by the patients/ patient&rsquo;s attendants for patients scheduled for surgery.&middot; Checking and verifying the patient&rsquo;s final bills with Director before discharge of Patient/ handed over the bill to the Patient&rsquo;s attendant.&middot; Collect and review referrals and pre-authorizations. Examine patient bills for accuracy and request any missing information.&middot; Keeping track of pending payments of IPD patients and recovery of dues on daily basis.&middot; Ensures that all required information is attached to IPD file.&middot; Respecting &amp; performing the duties given by the Management staff or any senior staff of the Hospital other than mentioned above.Job Types: Full-time, PermanentPay: ₹10,000.00 - ₹16,000.00 per monthBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Receptionist (Rotation Shift)

&middot; You are responsible for providing medical care and maintaining medical records under instructions and supervision of Consultant/s.&middot; Examine all newly admitted patients as soon as possible in the wards / ICU.&middot; You should familiarize yourself with wards, bed categories, distributions, admission and discharge procedures.&middot; Prescribe and provide appropriate treatment under instructions of the Consultant, promptly with least delays.&middot; Maintain detailed accurate written records of clinical history, instructions received from the Consultant, Progress Notes, Onset of Complications, Investigations and Operative Procedures Discharge Summaries and Instructions.&middot; Give written instructions regarding investigations to the Nursing Staff and ensure that all investigative procedures are carried out expeditiously and results obtained promptly and conveyed to the concerned consultant at the earliest opportunity.&middot; Review all prescriptions on a regular basis, to avoid unnecessary and/or overlapping medication.&middot; Conduct wards rounds with the Consultant in charge of the patients.&middot; Check with patients and nursing staff to ensure that instructions given and prescribed treatment are actually carried out.&middot; Not leave the duty / Hospital premises when on duty, without prior permission from the HR/ Hospital Administrator.&middot; Assist the consultants in conducting in Outpatient Clinics.&middot; You should inform the patient verbally about investigative/operative procedure/s to be performed, and obtain a written consent in the prescribed format. The consent form should be signed and dated by the patient / legal guardian. Consent form is an important part of medical records.Emergency Care&middot; Examine patients reporting for emergency treatment if called to do so.&middot; Provide emergency care on outpatient basis if they do not require admission as and when required.&middot; Maintain detailed and accurate medical records for the emergency medical care provide, as these may be required for medico-legal purpose later on.Discharges&middot; The patients should be advised about the likely time of their discharge in advance and preferably a day earlier once get confirmation from concern consultant.&middot; Record detailed discharge notes on the case paper, and also provides the patient with an e-discharge summary and treatment summary and treatment note.&middot; Advise the relative to contact the billing department &amp; nursing staff well &amp; advance to avoid delays and difficulties in completing discharge procedure.&middot; Provide advance information to the Billing Department about impending discharges, so that bills can be presented on time.&middot; e- Discharge Card- You will be given Login ID by HR &amp; Admin Dept. 'e'discharge Summary is to be given to patients. You have to check all the entries before signing the discharge card. The duplicate copy of the same is to be kept in the patient's file. Ensure that the e - discharge card is given to the patient promptly once the consultant declares that the patient is fit for discharge. After signing the discharge card you have to write your full name below the signature.Medical Records&middot; 'Accurate detailed medical records are the only 'protection against any problems arising out of Consumer protection Act.&middot; Accurate medical records include medical history. Results of Investigations, prescriptions, progress notes, Instructions received from the Consultant In charge of the cases, and other relevant information.&middot; Record all instructions obtained from the Referring Doctor etc. All notes should be signed, timed and dated. The Notes should be recorded as soon as possible, as we likely to forget important details with passage of time. Do not try to rub out or deface a ink line, and enter the corrected records directly beneath the crossed out entry.&middot; This ensures that you are merely maintaining accurate records, and not trying to hide something. All the entries in the medical records and also all forms (e.g. Blood Requisition Form, consent form etc.) should be signed.&middot; You have to write your full name below the signature and wherever required your Medical Council Registration no. should also be mentioned.&middot; Medical Certificates Resident Medical Staff are not authorized to issue medical certificates on behalf of the Hospital. All requests for medical certificates should be directed to the &ldquo;Director /Medical Suptd. Who are the authorized for issuing medical certificates.Medico &mdash;Legal cases&middot; The hospital has policy of treating all medico legal cases. All cases reporting after accidents / injuries of any nature, suspected poisonings or foul play are to be treated as Medico legal Cases.&middot; Records of all such cases must be entered into the medico legal book kept in the EMS.&middot; The Hospital is required to inform the Local Police station within the shortest possible time, about all medico-legal cases treated at the Hospital. Consent of the patient or consultant in-charge for making police report is not required.&middot; If the patient or the relatives or the Consultant do not want a medico-legal report to be made, the patient should be advised that the Hospital cannot treat him / her under these circumstances. He / She should be provided any emergency treatment needed.&middot; Cases of Medico - Legal nature coming, for emergency treatment sometimes request for a Medical Certificate detailing the injuries for lodging a complaint with the police. It is the treating Doctor's responsibility to give necessary information to the police in all cases that get admitted to our hospital.&middot; When the injuries are minor and the patient is not admitted after first- aid treatment, we record in the Hospital Register the details of the injuries as well as treatment as is customary in all medico- legal cases, In such cases the medic / injury certificate given to the patient must be addressed to the police in triplicate.&middot; Original should be handed over to the police, if the police is called. The first copy should be given to the patient if requested for and the 'second copy to be filled with the sister in-charge of the EMS.&middot; The Hospital Administrator and the police are to be informed before discharging medico- legal cases.Communication&middot; Timely communication of accurate information to patients / close responsible relatives is essential. As it allays their anxiety and apprehensions, and helps in obtaining their co-operation&middot; The consultant in charge should be kept informed at all times about new admission, onset of deterioration in the patient's condition, emergencies and result of investigations, and all instructions received from the consultant should be recorded.&middot; Accurate information about patient's condition and progress, in simple and non-technical language should be provided to close relatives, from time to time.&middot; Patient's right of confidentiality should be strictly preserved.Training &amp; Development&middot; Actively Participate in regular training programs/ CMEs conducted by Hospital.&middot; Take initiative for giving regular clinical training to Nurses.&middot; Check if all registers are updated or not regularly.&middot; Enoucourge nursing staff for detailed clinical study through regular nursing practice.Job Type: Full-timePay: ₹20,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Medical Officer

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Receptionist (Rotation Shift)

Medical Officer