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RemotePass

RemotePass is a UAE-based startup, working remotely from all over the world with a diversified team spread across 10+ different countries. RemotePass have the ambition to become a leading remote work enabler that simplifies the access to world class talents, with a believe that anyone should be able to work anytime, anywhere. RemotePass is backed by world class regional and international investors; BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug and Play. About the role As part of RemotePass growth, they are hiring an Operations and Legal Executive to join their EOR department and support internal teams, clients and employees with legal related questions. What do you need to be successful? <ul><li>Provide guidance and counsel to internal teams, clients, and their employees concerning legal matters related to employment.</li><li>Supervise and ensure compliance with operational and regulatory prerequisites in various countries.</li><li>Prepare, review, and manage legal documentation, including employment contracts and service agreements, to ensure their accuracy and relevance.</li><li>Collaborate with external legal counsel in different jurisdictions when necessary to address specific legal matters.</li><li>Offer legal advice and support to internal teams as needed, serving as a valuable resource for addressing legal concerns and inquiries.</li></ul> How important are you to the bottom line? As an Operations and Legal Executive, you play a pivotal role by ensuring legal compliance, risk management, operational efficiency, and ethical practices in RemotePass. Your ability to navigate complex legal landscapes while optimizing business operations contributes to the company and the company's growth, reputation, and overall success. What should you have done in your career? <ul><li>2 to 3 years Post-Qualified Experience at a law practice or within a Legal department</li><li>Good knowledge of global employment and cross-border labor laws</li><li>Exceptional communication and organizational skills</li><li>Capacity to work under pressure and deadlines</li><li>Commercial acumen</li><li>Fluent in English</li></ul> It will be a plus if you have : <ul><li>Employer-of-Record experience</li><li>Startup experience</li><li>Data governance and privacy (GDPR compliance and similar)</li><li>Be located with a 3-hour window of GST timezone</li></ul> What do you stand to gain? <ul><li>Competitive compensation</li><li>Work remotely with flexible hours</li><li>International Health insurance</li><li>Performance bonuses</li></ul>

Operations and Legal Executive

About RemotePass
 RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products; we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.
 
By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them unprecedented opportunities to connect with global employers and reach their full potential.
 
We are backed by world-class investors: Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.
 
Job Overview
 The Customer Support Agent is responsible for delivering exceptional service to RemotePass users across chat and email. You’ll handle a wide range of inquiries related to platform usage, payments, and account management, ensuring quick, accurate, and empathetic resolutions. By collaborating with cross-functional teams and driving high Customer Satisfaction (CSAT) scores, you will play a key role in building trust and loyalty with our customers.
 This role requires flexibility to work in shifts to support our global customer base.
 Responsibilities
 <ul>
<li>Provide technical support in Arabic, ensuring precise and professional communication with users</li>
<li>Contribute to building and maintaining the Arabic Help Center, including drafting and localizing articles, FAQs, and guides.</li>
<li>Ensure consistent tone, terminology, and accuracy across all Arabic customer communications.</li>
<li>Problem Resolution: Diagnose and resolve issues related to platform usage, payments, account management, and technical challenges.</li>
<li>Knowledge Base: Contribute to and maintain a clear, up-to-date knowledge base to empower customers and improve efficiency.</li>
<li>Customer Satisfaction: Strive to exceed expectations by delivering accurate, timely, and empathetic support.</li>
<li>Collaborate with Product, Tech, and CSM to flag issues, suggest improvements, and optimize user experience.</li>
<li>Customer Satisfaction: Keep records of customer interactions clear and accurate, spot patterns in recurring issues, and suggest practical ways to improve workflows and the overall user experience</li>
<li>Process Improvement: Log and track interactions accurately, highlight recurring issues to the manager, and propose solutions to improve workflows and user experience.</li>
<li>Shift Flexibility: Be open to working across different time zones, including evenings or weekends when needed</li>
</ul>
Qualifications
 <ul>
<li>3+ years of experience in technical or customer support in Arabic, preferably in Fintech and payments</li>
<li>Fluent in Arabic and English, with strong technical vocabulary in Finance.</li>
<li>Proficiency with customer support tools such as Intercom, Zendesk, JIRA, Excel, or similar platforms.</li>
<li>Strong troubleshooting skills, particularly with payment-related issues.</li>
<li>Ability to simplify complex topics and communicate them clearly in a customer-friendly manner.</li>
<li>A customer-first and proactive mindset,able to contribute to scaling support processes, not just answering tickets</li>
</ul>
Preferred Qualifications
 <ul>
<li>Experience or knowledge of the fintech or HR-tech industries.</li>
<li>Understanding of payment operations and compliance.</li>
<li>Prior experience working in remote-first or startup environments.</li>
</ul>
What We Offer
 <ul>
<li>Opportunity to work remotely from anywhere in the world.</li>
<li>Competitive compensation and career growth opportunities.</li>
<li>Premium health insurance.</li>
<li>Be part of a fast-growing company shaping the future of borderless work.</li>
</ul>

Customer Support Agent (Arabic + English)

Join RemotePass and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RemotePass

ABOUT_COMPANY

Operations and Legal Executive

Customer Support Agent (Arabic + English)