Qureos Mentor

Renaatus Projects Private Limited

To support and manage the Customer Relationship Management (CRM) function by ensuring smooth coordination between customers, sales, legal, finance, and operations teams, delivering a positive customer experience from booking to handover and post-handover support.Key ResponsibilitiesCustomer Relationship Management<ul><li>Act as a single point of contact for customers post-booking until possession and beyond.</li><li>Handle customer queries, complaints, and requests in a timely and professional manner.</li><li>Ensure high customer satisfaction through proactive communication and issue resolution.</li></ul>Documentation &amp; Coordination<ul><li>Coordinate with sales, legal, finance, and project teams for agreement execution, payment schedules, and approvals.</li><li>Ensure accuracy and completeness of customer documentation including booking forms, agreements, and KYC records.</li><li>Track and follow up on milestone-based payments and outstanding dues.</li></ul>Process &amp; System Management<ul><li>Maintain and update CRM systems with customer interactions, payment status, and service requests.</li><li>Prepare CRM reports on collections, customer feedback, escalations, and resolution status.</li><li>Support CRM Manager in implementing and improving CRM processes and SOPs.</li></ul>Handover &amp; Post-Sales Support<ul><li>Coordinate unit handover, snag list closure, and possession documentation.</li><li>Assist customers during registration, loan coordination, and possession formalities.</li><li>Manage post-handover service requests and ensure closure within defined timelines.</li></ul>Team Support &amp; Escalation Handling<ul><li>Guide CRM executives in handling customer communications and service standards.</li><li>Handle escalated customer issues and coordinate internally for resolution.</li><li>Ensure compliance with RERA guidelines and company policies.</li></ul>Key Skills &amp; Competencies<ul><li>Strong customer handling and communication skills</li><li>Knowledge of real estate sales lifecycle and post-sales processes</li><li>Proficiency in CRM software and MS Excel</li><li>Problem-solving and conflict resolution abilities</li><li>Attention to detail and documentation accuracy</li><li>Ability to coordinate with multiple internal stakeholders</li></ul>Educational Qualification<ul><li>Graduate in any discipline (MBA / PG preferred)</li></ul>Experience<ul><li>6-8 years of experience in CRM / Customer Support in real estate or construction industry</li><li>Prior experience in post-sales CRM operations in Real Estate is mandatory</li></ul>Job Type: Full-timePay: ₹45,000.00 - ₹50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you join immediately?</li><li>What is your current gross salary per month?</li><li>What is your expected gross salary per month?</li></ul>Work Location: In person

Assistant Manager - CRM

Join Renaatus Projects Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Renaatus Projects Private Limited

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Assistant Manager - CRM