Urwah Admin

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The Reservations Intern supports the reservations team in managing guest bookings, inquiries, and system updates. This role provides hands-on experience with hotel reservation systems, guest communication, and coordination with front office and sales teams, contributing to overall guest satisfaction and operational efficiency.
 
Key Responsibilities: 
Assist in handling reservation inquiries via phone, email, or online channels in a timely and professional manner.
 Support in entering, modifying, and canceling reservations accurately in the hotel’s reservation system.
 Learn to provide guests with information on room types, rates, packages, and availability.
 Collaborate with the front office and sales teams to ensure special requests, VIP bookings, or group reservations are well-coordinated.
 Help maintain accurate records of bookings, guest preferences, and billing instructions.
 Observe and assist in applying upselling techniques and promoting special offers when appropriate.
 Respond to guest questions or concerns with clarity and courtesy, escalating when needed.
 Participate in training and daily briefings to understand systems, procedures, and brand standards.
 Ensure confidentiality and accuracy when handling guest information and booking details.
 Maintain a neat and organized reservations area at all times.
 
Qualifications and Skills: 
Interest in hotel operations, guest service, and reservations management.
 Good communication skills, both written and verbal.
 Basic computer literacy and familiarity with hotel booking systems is an advantage (training provided).
 Detail-oriented, organized, and able to manage multiple tasks.
 Positive attitude, team-oriented, and willing to learn in a fast-paced environment.
 Flexible with working hours, including weekends and holidays, if required.

Reservations Intern (173148)

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The Housekeeping Intern supports the housekeeping team in ensuring guest rooms and public areas are cleaned and maintained to hotel standards. This role offers hands-on experience in hotel operations, cleanliness standards, and guest service, while assisting Room Attendants and leaders in delivering a high level of guest satisfaction.
 
Key Responsibilities: 
Assist Room Attendants in cleaning and preparing guest rooms and public areas as per hotel standards.
 Replenish supplies such as towels, linens, and amenities in guest rooms and housekeeping pantries.
 Support in organizing housekeeping trolleys and storage areas.
 Help with daily tasks such as sorting laundry, stocking housekeeping closets, and preparing cleaning materials.
 Report any maintenance issues, damages, or guest requests to the appropriate team member or supervisor.
 Observe and learn proper cleaning techniques, chemical handling, and use of equipment.
 Respond to basic guest requests professionally and politely, escalating when needed.
 Participate in training sessions and team briefings to develop skills and understanding of housekeeping operations.
 Maintain a clean, safe, and organized work environment.
 Uphold the hotel's hygiene, safety, and appearance standards at all times.
 
Qualifications and Skills: 
Currently enrolled in a hospitality or related program (or recent graduate seeking internship experience).
 Eagerness to learn, take initiative, and work as part of a team.
 Positive attitude and good communication skills.
 Basic understanding of cleaning tools and supplies (training will be provided).
 Physically able to perform housekeeping tasks including lifting, bending, and standing for long periods.
 Willingness to work flexible hours including weekends and public holidays.

Housekeeping Intern (173145)

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The F&B Service Intern supports the restaurant and banquet service teams in delivering excellent dining experiences to guests. This internship offers hands-on exposure to food and beverage service standards, guest interaction, and operational procedures within a hotel or restaurant setting.
 
Key Responsibilities: 
Assist in setting up and clearing tables in restaurants, bars, or banquet areas according to service standards.
 Support service staff in taking orders, serving food and beverages, and attending to guest needs.
 Refill water, beverages, and condiments during service to ensure a smooth dining experience.
 Maintain cleanliness and organization of service stations, dining areas, and equipment.
 Observe and learn proper service techniques, menu knowledge, and guest engagement.
 Help prepare dining areas for special events, functions, or high-traffic meal periods.
 Follow hygiene, safety, and grooming standards as required by the hotel and local regulations.
 Communicate guest feedback or special requests to senior service staff or supervisors.
 Participate in team briefings and training sessions to enhance service skills and knowledge.
 Uphold a professional, courteous, and welcoming attitude with all guests and colleagues.
 
Qualifications and Skills: 
Currently enrolled in a hospitality or related program (or recent graduate seeking internship experience).
 Friendly personality with a strong sense of teamwork and customer service.
 Basic understanding of restaurant or banquet operations (training provided).
 Good communication and interpersonal skills.
 Physically able to stand for extended periods and carry trays or service items as needed.
 Willingness to work flexible hours, including weekends, evenings, and holidays.

F&B Service Intern (173147)

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The F&B Culinary Intern supports the kitchen team in the preparation and presentation of food in accordance with hotel standards. This role provides hands-on experience in culinary operations, food hygiene practices, and teamwork in a professional kitchen environment, while learning from experienced chefs and culinary professionals.
 
Key Responsibilities: 
Assist in the preparation and cooking of menu items under the supervision of senior kitchen staff.
 Support mise-en-place duties such as chopping, portioning, marinating, and setting up stations.
 Help with plating and presentation of dishes during service hours.
 Maintain cleanliness and organization in kitchen areas, including workstations, storage, and refrigeration.
 Learn and follow food safety and hygiene standards as per hotel and local health regulations.
 Assist with receiving, storing, and inventorying kitchen supplies and ingredients.
 Observe and participate in daily kitchen operations, including team briefings and shift changes.
 Collaborate with the kitchen and service teams to ensure timely and efficient food delivery.
 Report any equipment issues or safety concerns to the supervisor or chef in charge.
 Participate in training sessions to develop culinary techniques and industry knowledge.
 
Qualifications and Skills: 
Currently enrolled in a culinary, hospitality, or related program (or recent graduate seeking internship experience).
 Strong interest in culinary arts and kitchen operations.
 Willingness to learn in a fast-paced and high-pressure environment.
 Basic knowledge of kitchen tools, equipment, and food handling (training provided).
 Good teamwork, time management, and communication skills.
 Physically fit and able to work on feet for extended periods and perform kitchen tasks.
 Flexible with working hours, including weekends, holidays, and early or late shifts.

F&B Culinary Intern (173146)

Senior Chef De Partie (French Restaurant)
 
Bord Eau Restaurant, Shangri-La Qaryat al Beri, Abu Dhabi
 
An amazing opportunity is open in our fine dining French restaurant Bord Eau. We are seeking a passionate and experienced Senior Chef De Partie to lead our dynamic team at Bord Eau dedicated to delivering an authentic and exquisite culinary experience. Bord Eau is a classical French cuisine elevated by the very best produce; artfully plated dishes paired with the finest wines promise a meal to remember at this Louis XIII décor inspired restaurant.
 
What are we looking for?
 
Has a passion for French Cuisines
 Experience working in a French Fine dining restaurant or luxury 5-star hotel with specialty restaurant background.
 2-4 years of Experience in the similar area.
 Fluent in English (A foreign language will be an advantage)
 Ability to focus, always remaining calm and courteous.
 Highly responsible & reliable
 
What will you do?
 
To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
 To assist the Chef De Cuisine in composing new recipes and menu ideas.
 Controls cooking procedures, portioning, garnishing and presentation of all dishes.
 Controls freshness, preparation techniques and storage of goods used.
 To maintain a high standard of personal hygiene and always following the grooming standards.
 Ensure compliance with health and safety regulations, as well as other legal requirements, maintaining a safe and secure environment for both guests and staff.
 
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.
 
Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and comply with Occupational Health and Safety regulations ensuring a safe and risk-free working environment with diverse workforce.

Senior Chef De Partie (French Restaurant) (173156)

Shangri-La Hotel Qaryat Al Beri, Abu Dhabi
 
Business Development Manager (Government)
 
Sales & Marketing
 
We have a great opportunity for an experienced Business Development Manager to join our Sales & Marketing team. The successful applicant will have a good understanding of the UAE market and a track record in identifying and creating lucrative business partnerships within the region.
 
What are we looking for?
 
English & Arabic speaker
 Solid Sales Experience in handling government accounts in a luxury property with in UAE
 Experience in handling government accounts in Abu Dhabi Emirate will be considered as an added advantage
 Strong OPMS knowledge.
 Ability to network, building strong & meaningful business relationships.
 
What will you do?
 
Personally handle government accounts and Establish & maintain files of hit lists accounts and Ensure Shangri-La account management is strictly adhered to
 Conduct and organize site inspection, entertainments in order to create awareness of our products for the clients.
 Closely monitor accounts revenue and business production of own portfolio to maximize up selling opportunities
 Executes Sales & Marketing action plans to promote hotel’s promotions, facilities and activities (blitzs, telesales, face to face sales call etc.)
 Responsible for Determining and qualifying all sales personnel’s individual revenue goals and targets as outlined within the hotel KPI structure.
 Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
 Keeps abreast of current & future competitor's products, pricing & sales programs.
 Develop & Execute effective Business Development Strategies.
 Be familiar with and use the sales software solutions.
 Other duties relating to the BDM function.
 
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
 
Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.

Business Development Manager - Government (173157)

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
We expect you to: 
Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 
Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 
Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 
Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences and special requests are honored.
 
Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 
Uphold and communicate Shangri-La’s core values, delivering experiences that reflect the resort’s luxury positioning.
 
We expect you to have: 
Strong leadership and communication skills.
 
A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 
Strong organizational skills, with the ability to multitask and prioritize.
 
A natural ability to connect with guests and ensure their needs are exceeded.
 
Flexibility to work on weekends, holidays, and shifts as required.

Guest Relations Supervisor (172403)

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