Urwah Admin

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 5 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
Job Summary: 
To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
 
As Service Manager – Service Centre, we rely on you to,
 
To have complete knowledge of the operational systems at Telephone / Service Centre
 e.g. Call Centre System / Call Accounting Software.
 To have complete knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.
 To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP.
 Supervises the Service Centre operation and work flow to maximize guests’ satisfaction.
 Identifies staff training requirements and service improvements areas.
 Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.
 Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
 Creates a positive and highly motivated working environment that promotes and develops teamwork.
 Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.
 Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.
 
What we are Looking For: 
At least 4 year working experience.
 Minimum 2 years experience in an international Class Hotel.
 Able to lead and motivate the team
 Ability to work flexible hours and shifts.
 Communicates and writes with fluency in English as well as the Arabic language.
 Responsible and able to take initiative.
 Pleasant, friendly, and cheerful attitude.
 This Position is for Saudi Nationals Only
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Service Manager - Service Centre (174975)

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 5 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
Job Summary: 
To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department.
 
As a Service Centre, we rely on you to,
 
To have knowledge of the operational systems at Telephone / Service Centre
 e.g. PABX / Call Centre System / Call Accounting Software.
 To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.
 Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.
 Ensures correct transmission and receipt of facsimile.
 Accurately records all requests for wake‐up calls and ensures they are handled correctly.
 Answer all incoming calls.
 Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.
 Makes operator assisted calls
 Records guest’s messages
 Knows all the Emergency Procedures of the hotel and how to handle them.
 
What we are Looking For: 
At least 1 year working experience.
 Ability to work flexible hours and shifts.
 Communicates and writes with fluency in English (as well as the Arabic language).
 Responsible and able to take initiative.
 Pleasant, friendly, and cheerful attitude.
 This Position is for Saudi Nationals Only
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Service Associate - Service Center (174974)

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 4 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences.
 
Job Summary: 
As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.
 
You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.
 
Key Responsibilities: 
To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).
 Assist guests with check-in and check-out processes, providing information about hotel services and amenities.
 Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.
 Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
 Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.
 Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc
 Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.
 Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.
 Uphold the hotel’s standards of service excellence and contribute to a positive team environment.
 
Desired Personality Traits: 
Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.
 Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.
 Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.
 Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.
 Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.
 Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.
 Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.
 Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.
 Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.
 
What we are Looking For: 
Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory
 Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.
 Knowledge of hospitality software (OPMS) and systems is an advantage.
 Strong understanding of the luxury hospitality market in Saudi Arabia.
 Chinese speaker
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Guest Relations Officer (174972)

About Us
 
Find Your Shangri-La in Shangri-La
 
Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.
 
Shangri-La Dubai
 
About the Role
 
As the Director of Sales, you will be responsible for overseeing the daily operations and performance of the Sales Department. Working closely with the Sales leadership team, you will execute the hotel’s sales and marketing strategies. Additionally, you will lead sales initiatives and actively drive revenue growth by identifying and maximizing sales opportunities.
 
Key Responsibilities: 
Lead the implementation of the hotel’s sales policies, procedures, and brand standards in alignment with Shangri-La Hotels and Resorts’ guidelines.
 Develop and recommend optimal contracted room rate structures across all segments to maximize revenue, drive RevPAR, and exceed budgeted targets.
 Continuously analyze market trends, competitor pricing, and sales strategies to maintain a leading market position and inform strategic sales decisions.
 Collaborate with the Sales Leadership to develop and execute segment-focused sales and marketing strategies, actively contributing to revenue strategy meetings.
 Build, lead, and motivate a high-performing sales team through structured recruitment, performance standards, and regular evaluations to consistently exceed revenue expectations.
 Ensure strict adherence to Shangri-La Account Management standards, Delphi database integrity, and effective use of sales and revenue systems to optimize revenue opportunities.
 Manage sales expense budgets, oversee travel planning and expenses, set objectives for sales trips, and evaluate outcomes to maximize sales productivity and return on investment.
 Focus on total revenue generation including rooms,- F&B and banquets revenues.
 Collaborate with Revenue Management and Marketing teams to develop promotions, packages, and campaigns targeted at the corporate segment.
 Maintain accurate records of all sales activities in the CRM system.
 Attend industry trade shows, conferences, and networking events to enhance the hotel’s visibility and develop professional relationships.
 Work closely with the operations team to ensure seamless delivery of service for corporate clients.
 
About You: 
Experience in Sales & Marketing in an international 5* luxury property.
 Hold a business-related educational background.
 Be self-driven, goal-oriented, willing to challenge the status quo.
 Uphold professional values, ethics, and integrity always.
 Have the ability to network, building strong & meaningful business relationships.
 Have experience in the local market (UAE as well as other GCC).
 Communicate and write with fluency in English (as well as the local language).
 Have strong selling, interpersonal and communication skills.
 
Why Join Us
 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Director of Sales (174957)

About Us
 
Find Your Shangri-La in Shangri-La
 
Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.
 
Shangri-La Dubai
 
As the Business Development Manager - Corporate, you will lead the hotel’s corporate sales strategy to strengthen market presence, accelerate revenue growth, and position Shangri-La Dubai as a top choice for corporate clients.
 
Key Responsibilities
 
Develop and implement corporate sales strategies to drive revenue growth, expand market share, and enhance the hotel’s presence in the business community.
 Identify and secure new corporate accounts while managing and growing existing relationships through proactive networking and strategic engagement.
 Conduct various sales calls on a daily basis with focus on new business
 Collaborate with Sales, Revenue, Marketing, and Operations teams to optimize occupancy, conversion, and the overall corporate guest experience.
 Prepare and deliver compelling sales presentations, proposals, and contracts while maintaining accurate account records, reporting, and KPI tracking.
 Conduct sales calls in a manner that will result in productivity, bringing in variety of leads in rooms, F&B, banquets etc.
 Monitor market trends, competitor activity, and clients’ needs to recommend strategic actions and support revenue and strategy meetings with insights and analysis.
 Represent the hotel at corporate events and undertake additional business development tasks assigned by leadership.
 
About You
 
Holds a business related educational background with experience in corporate sales within an international luxury hotel environment.
 Is self driven, ambitious, and motivated, consistently demonstrating professionalism, integrity, and strong work ethics.
 Communicates with confidence, excels in presentations, and engages effectively with senior corporate stakeholders.
 Thinks creatively and strategically, offering innovative and tailored solutions for client needs.
 Has strong interpersonal skills, collaborating effectively with colleagues, partners, and clients.
 Communicates fluently in English.
 
Why Join Us
 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 We are an equal opportunity employer.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Business Development Manager - Corporate (174869)

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 4 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences.
 
Job Summary: 
The Housekeeping Supervisor under the direct supervision of the Executive Housekeeper and SM-Housekeeping, Housekeeping supervisor assists in directing and controlling all housekeeping activities, ensuring that the cleanliness, orderliness, and physical aesthetics of the area of assignment are maintained in accordance with established standards.
 
As a Housekeeping Supervisor, we rely on you to,
 
Records and notes down items that require repair and follow-up.
 Submits recommendations for painting, repair, furnishing, relocation of equipment and space to the Exec. Housekeeper for consideration.
 Coordinates with Engineering on needed repairs / maintenance work and follows up on outstanding work orders as needed.
 Follows up and re-checks areas which are not attended to within acceptable timeframe.
 Make sure all equipment and area are cleaned.
 Ensure compliance to grooming standards as documented in Employee Handbook.
 May assist in the housekeeping coordination function (e.g., communication), as needed and where volume of tasks permit.
 Drafts/Assists in drafting the housekeeping duty roster by providing information on peak periods as early as 3 days out to serve as guide; ensures information is updated daily.
 
What we are Looking For: 
Has previous experience as housekeeping supervisor in a five-star hotel
 Has high proficiency in both written and verbal English.
 Computer Skills
 Effective Training skills
 Willing to work on extended duty hours.
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Housekeeping Supervisor (174815)

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