Qureos Mentor

RENASANT BANK

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>The Universal Banker operates in a seamless dual capacity to deliver an exceptional customer experience by seeking to understand the needs of the customer, and then providing a complete range of retail banking services to meet those needs in alignment with the organization&rsquo;s business model, vision, mission, core values, and behaviors. This position is responsible for performing sales, service and operational functions and executing the Renasant&rsquo;s customer engagement model. In this role, the Universal Banker drives engagement throughout the entire customer interaction, including routine transactions and financial counseling, while championing digital conveniences available through various delivery channels. To do this, the Universal Banker reduces the required steps to as few as possible and can supply full scale banking assistance with no need to refer the customer to another retail team member.</div><div></div><div><b><br>
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Drive an exceptional customer experience in a branch environment through the execution of the bank&rsquo;s customer engagement model by deepening relationships, educating customers on the bank&rsquo;s products and services, offering appropriate financial solutions and guidance, opening accounts, performing teller transactions and proactively addressing emerging customer needs without the need to transfer the customer to another retail area of the branch</li><li>
Meet established sales and service performance goals by developing and expanding new and current customer relationships, delivering a wide range of banking solutions and improving customer loyalty</li><li>
Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, wealth management, treasury solutions and other financial services</li><li>
Champion digital delivery in branch by providing our customers with the digital conveniences and on-demand solutions that meet their needs how, when and where they expect to do business</li><li>
Provide awareness, promote and create a seamless transition across all delivery channels including online, mobile, in branch, virtual branch and customer experience center</li><li>
Respond with a sense of urgency and intentionality to customer feedback by working to understand the root causes of customer concerns or complaints; make recommendations to improve the customer experience through various process, policy and product enhancements</li><li>
Ensure proper documentation is obtained and properly completed for all solutions to minimize documentations exceptions</li><li>
Maintain customer pipeline tracking, including documenting calls and other interactions with customers and referral sources, via the customer engagement platform</li><li>
Perform teller responsibilities daily to include processing customer transactions (i.e. deposits, withdrawals, transfers, loan payments, official checks, etc.) as well as special tasks such as loan payoffs and draws, redeeming savings bonds, ordering currency and auditing teller drawers. Additionally, execute daily operations (i.e. balancing ATM and vault and performing branch capture procedures, etc.)</li><li>
Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, robbery procedures and fraud mitigation</li><li>
Recognize and navigate fraud attempts and events experienced by customers and individuals attempting to defraud customers and the bank</li><li>
Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies</li><li>
Routinely review procedures and processes and complete self-audits using provided tools and resources that are designed to prevent unnecessary risk to customer and bank</li><li>
Represent the bank in community organizations and activities to increase the bank&rsquo;s outreach and foster relationships for future business development opportunities</li><li>
Work closely with line of business partners, the Retail Experience Administration, Learning and Development to maintain a working knowledge of all bank products, services, policies, processes, procedures and systems to effectively and knowledgeably engage customers, deliver financial solutions with urgency and accuracy, and perform branch operations</li><li>
Perform other related duties as assigned</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High school diploma or equivalent, College education preferred</li><li>
Minimum of 1 year related customer experience and sales experience required</li><li>
Minimum of 1 year teller and/or cash handling experience preferred</li><li>
Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations</li><li>
Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards</li><li>
Excellent communication skills (written and verbal)</li><li>
Attention to detail with strong record of accuracy in handling of transactions</li><li>
Comfortable using a variety of technology software products to process transactions</li><li>
Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes</li><li>
Aptitude to read, understand and apply all regulations, policies and procedures related to Universal Banker responsibilities and other branch operations</li><li>
Ability to travel for training, other development opportunities, and between branches, as needed</li></ul><div>
For all Senior Universal Bankers:</div><ul><li>
Minimum of 2 years of successful Universal Banker experience</li><li>
Ability to handle complex transactions and issues with limited assistance or supervision</li><li>
Operational strength with limited to no account exceptions, outages, or operational losses</li><li>
Proficient in all aspects of bank products and solutions, including IRA&rsquo;s and complex business accounts</li></ul><div></div><div><b><br>
Physical Demands</b></div><div></div><div><br>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.</div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
The Bank&rsquo;s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank&rsquo;s employees, customers, and assets.</div><div></div><div><br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word &ldquo;May&rdquo;.</div><div></div><div><br>
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.</div><div></div><div><br>
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.</div></div></div></div></div>

Universal Banker

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.</div><div></div><div><br>
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.</div><div></div><div><b><br>
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><div>An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.</div><ul><li>
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.</li><li>
Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation</li><li>
Execute the Renasant Bank service standards in every customer and teammate interaction</li><li>
Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern</li><li>
Maintain service knowledge standards in conjunction with related regulations, policies, and procedures</li><li>
Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures</li><li>
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures</li><li>
Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations</li><li>
Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments</li><li>
May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates</li><li>
Perform other related duties as assigned</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High school diploma or equivalent required</li><li>
1 year teller experience and/or previous cash handling experience preferred</li><li>
6 months of customer service experience preferred</li><li>
Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction</li><li>
10-Key skills</li><li>
Mathematical skills, including the ability to count cash and coin in a fast paced environment</li><li>
Good interpersonal skills</li><li>
Effective written and verbal communication skills</li><li>
Knowledge of and the ability to learn bank products and solutions</li><li>
Ability to travel for training, other development opportunities, and between branches, as needed</li></ul><div>
For all Senior Tellers:</div><ul><li>
Minimum of 1 year successful teller experience</li><li>
Minimum of 1 year previous back-up Head Teller experience required</li></ul><div></div><div><b><br>
Physical Demands</b></div><div></div><div><br>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.</div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
The Bank&rsquo;s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank&rsquo;s employees, customers, and assets.</div><div></div><div><br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word &ldquo;May&rdquo;.</div><div></div><div><br>
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.</div><div></div><div><br>
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.</div></div></div></div></div>

Teller

Join RENASANT BANK and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RENASANT BANK

ABOUT_COMPANY

Universal Banker

Teller