Qureos Mentor

Rensko Holdings

<div>Team Member
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality &amp; Guest Service<ul><li>
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room</li><li>
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate</li><li>
Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge</li><li>
Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You</li><li>
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids</li><li>
Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru</li><li>
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs</li><li>
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue</li><li>
Listens carefully to guests and apologizes for the experience in the case of a complaint</li></ul>
Restaurant Operations<ul><li>
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided</li><li>
Prepares all products as required, following the order monitor to ensure the accuracy of every order</li><li>
Communicates showcase and product needs to ensure proper product availability for guests</li><li>
Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log</li></ul>
Policies &amp; Procedures<ul><li>
Follows all restaurant policies, procedures and standards</li><li>
Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant</li><li>
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner</li></ul>
Health &amp; Safety<ul><li>
Works in compliance with occupational health and safety legislation</li><li>
Knows, understands and follows safe work practices and procedures</li><li>
Uses or wears personal protective equipment or clothing as required</li><li>
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner</li><li>
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li></ul>
Postural &amp; Physical Demands Requirements<ul><li>
Frequent reaching above waist, chest, and shoulder level, as well as below waist level</li><li>
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)</li><li>
Continuous standing on tiled surfaces for all tasks</li><li>
Ability to stand for long periods of time without a break</li><li>
Frequent hip flexion while walking for all tasks</li><li>
Occasional lifting of boxes of supplies/products weighing from &lt;5 50 lbs. vertically from floor to knuckle height</li><li>
Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height</li><li>
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)</li></ul><ul><li> 
Must be 16 years of age or older. 
</li></ul> 
Brand: Tim Hortons
 
Address: 1721 Southgate Pkwy Cambridge, OH - 43725
 
Property Description: 3734 - CAMBRIDGE, OH
 
Property Number: 3734</div>

Team Member

Join Rensko Holdings and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rensko Holdings

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