Qureos Mentor

Rensko Holdings

<div>Team Member
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality &amp; Guest Service<ul><li>
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room</li><li>
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate</li><li>
Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge</li><li>
Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You</li><li>
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids</li><li>
Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru</li><li>
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs</li><li>
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue</li><li>
Listens carefully to guests and apologizes for the experience in the case of a complaint</li></ul>
Restaurant Operations<ul><li>
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided</li><li>
Prepares all products as required, following the order monitor to ensure the accuracy of every order</li><li>
Communicates showcase and product needs to ensure proper product availability for guests</li><li>
Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log</li></ul>
Policies &amp; Procedures<ul><li>
Follows all restaurant policies, procedures and standards</li><li>
Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant</li><li>
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner</li></ul>
Health &amp; Safety<ul><li>
Works in compliance with occupational health and safety legislation</li><li>
Knows, understands and follows safe work practices and procedures</li><li>
Uses or wears personal protective equipment or clothing as required</li><li>
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner</li><li>
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li></ul>
Postural &amp; Physical Demands Requirements<ul><li>
Frequent reaching above waist, chest, and shoulder level, as well as below waist level</li><li>
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)</li><li>
Continuous standing on tiled surfaces for all tasks</li><li>
Ability to stand for long periods of time without a break</li><li>
Frequent hip flexion while walking for all tasks</li><li>
Occasional lifting of boxes of supplies/products weighing from &lt;5 50 lbs. vertically from floor to knuckle height</li><li>
Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height</li><li>
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)</li></ul><ul><li> 
Must be 16 years of age or older. 
</li></ul> 
Brand: Tim Hortons
 
Address: 6532 E Broad St. Columbus, OH - 43213
 
Property Description: 10707 - East Broad, OH
 
Property Number: 10707</div>

Team Member

<div>Team Member
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality &amp; Guest Service<ul><li>
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room</li><li>
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate</li><li>
Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge</li><li>
Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You</li><li>
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids</li><li>
Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru</li><li>
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs</li><li>
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue</li><li>
Listens carefully to guests and apologizes for the experience in the case of a complaint</li></ul>
Restaurant Operations<ul><li>
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided</li><li>
Prepares all products as required, following the order monitor to ensure the accuracy of every order</li><li>
Communicates showcase and product needs to ensure proper product availability for guests</li><li>
Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log</li></ul>
Policies &amp; Procedures<ul><li>
Follows all restaurant policies, procedures and standards</li><li>
Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant</li><li>
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner</li></ul>
Health &amp; Safety<ul><li>
Works in compliance with occupational health and safety legislation</li><li>
Knows, understands and follows safe work practices and procedures</li><li>
Uses or wears personal protective equipment or clothing as required</li><li>
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner</li><li>
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li></ul>
Postural &amp; Physical Demands Requirements<ul><li>
Frequent reaching above waist, chest, and shoulder level, as well as below waist level</li><li>
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)</li><li>
Continuous standing on tiled surfaces for all tasks</li><li>
Ability to stand for long periods of time without a break</li><li>
Frequent hip flexion while walking for all tasks</li><li>
Occasional lifting of boxes of supplies/products weighing from &lt;5 50 lbs. vertically from floor to knuckle height</li><li>
Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height</li><li>
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)</li></ul><ul><li> 
Must be 16 years of age or older. 
</li></ul> 
Brand: Tim Hortons
 
Address: 1325 Mt Vernon Marion, OH - 43302
 
Property Description: 5656 - MARION, OH
 
Property Number: 5656</div>

<div>Team Member
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality &amp; Guest Service<ul><li>
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room</li><li>
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate</li><li>
Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge</li><li>
Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You</li><li>
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids</li><li>
Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru</li><li>
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs</li><li>
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue</li><li>
Listens carefully to guests and apologizes for the experience in the case of a complaint</li></ul>
Restaurant Operations<ul><li>
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided</li><li>
Prepares all products as required, following the order monitor to ensure the accuracy of every order</li><li>
Communicates showcase and product needs to ensure proper product availability for guests</li><li>
Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log</li></ul>
Policies &amp; Procedures<ul><li>
Follows all restaurant policies, procedures and standards</li><li>
Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant</li><li>
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner</li></ul>
Health &amp; Safety<ul><li>
Works in compliance with occupational health and safety legislation</li><li>
Knows, understands and follows safe work practices and procedures</li><li>
Uses or wears personal protective equipment or clothing as required</li><li>
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner</li><li>
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li></ul>
Postural &amp; Physical Demands Requirements<ul><li>
Frequent reaching above waist, chest, and shoulder level, as well as below waist level</li><li>
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)</li><li>
Continuous standing on tiled surfaces for all tasks</li><li>
Ability to stand for long periods of time without a break</li><li>
Frequent hip flexion while walking for all tasks</li><li>
Occasional lifting of boxes of supplies/products weighing from &lt;5 50 lbs. vertically from floor to knuckle height</li><li>
Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height</li><li>
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)</li></ul><ul><li> 
Must be 16 years of age or older. 
</li></ul> 
Brand: Tim Hortons
 
Address: 1721 Southgate Pkwy Cambridge, OH - 43725
 
Property Description: 3734 - CAMBRIDGE, OH
 
Property Number: 3734</div>

<div>Shift Supervisor
The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
People Management
<ul><li>Leads by example and demonstrates the importance of treating every team member and guest with respect</li><li>
Assists the Restaurant Manager in recruitment and retention strategies</li><li>
Reacts immediately to issues requiring attention during the shift</li><li>
Provides ongoing, specific direction to team members</li><li>
Encourages an exciting and fun work environment while motivating team members to meet goals</li><li>
Trains, orientates and monitors new team members, using PTS and feedback binder</li><li>
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)</li><li>
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership</li></ul>
Hospitality Management<ul><li>
Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members</li><li>
Responds to guest in a friendly manner while maintaining an appropriate sense of urgency</li><li>
Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations</li><li>
Assists in the running of company-wide incentive programs</li></ul>
Operations Management<ul><li>
Displays knowledge of and works in compliance with applicable legislation</li><li>
Complies with and enforces all Tim Hortons operating standards</li><li>
Ensures that all product and packaging is properly merchandised and stocked</li><li>
Responsible for shift cash procedures</li><li>
Maintains operational efficiency through use of positioning charts</li><li>
Supervises team members to ensure primary and secondary duties are completed</li><li>
Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)</li><li>
Keeps current on all new information on Portal or available through Townhall meetings</li><li>
Assists the Restaurant Manager in driving sales and transactions during their shift</li><li>
Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)</li><li>
Escalates to management any issues and/or problems</li></ul>
Health &amp; Safety<ul><li>
Works in compliance with the occupational health and safety legislation</li><li>
Knows, understands and follows safe work practices and procedures</li><li>
Uses or wears personal protective equipment or clothing as required</li><li>
Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner</li><li>
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li><li>
Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents</li></ul>
Postural &amp; Physical Demands Requirements<ul><li>
Frequent reaching above waist, chest, and shoulder level, as well as below waist level</li><li>
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)</li><li>
Continuous standing on tiled surfaces for all tasks</li><li>
Ability to stand for long periods of time without a break</li><li>
Frequent hip flexion while walking for all tasks</li><li>
Occasional lifting of boxes of supplies/products weighing from &lt;5 50 lbs. vertically from floor to knuckle height</li><li>
Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height</li><li>
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)</li></ul><ul><li> 
Must be 16 years of age or older. 
</li></ul> 
Brand: Tim Hortons
 
Address: 1721 Southgate Pkwy Cambridge, OH - 43725
 
Property Description: 3734 - CAMBRIDGE, OH
 
Property Number: 3734</div>

Shift Supervisor

<div>Baker
Tim Hortons Baking Program<ul><li>
Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests</li><li>
Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available</li><li>
Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You</li><li>
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru</li><li>
Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue</li><li>
Listens carefully to Customer Service concerns and apologizes for the experience in the case of a complaint</li></ul>
Restaurant Operations<ul><li>
Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided</li><li>
Monitors fridge and freezer product inventory and submits order quantities</li><li>
Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet</li><li>
Receives and responds to showcase and product needs from the Restaurant Front</li><li>
Assists in serving guests in the Restaurant Front when necessary</li><li>
Regularly takes temperatures of the required products, fridges and freezers and records information in the Time &amp; Temperature Log</li><li>
Cleans and maintains the production area in the restaurant</li></ul>
Policies &amp; Procedures
<ul><li>Follows all restaurant policies, procedures and standards</li><li>
Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen</li><li>
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Management team</li></ul>
 Health &amp; Safety
<ul><li>Works in compliance with occupational health and safety legislation</li><li>
Knows, understands and follows safe work practices and procedures</li><li>
Uses or wears personal protective equipment or clothing as required</li><li>
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner</li><li>
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li></ul><ul><li> 
Must be 16 years of age or older. 
</li></ul> 
Brand: Tim Hortons
 
Address: 1288 George Washington Blvd Akron, OH - 44312
 
Property Description: 9252 - Akron, OH
 
Property Number: 9252</div>

Baker

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Rensko Holdings

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Team Member

Team Member

Shift Supervisor

Baker