Qureos Mentor

Reserv

<div><h2 class="jobSectionHeader">Description</h2>
<h3 class="jobSectionHeader">About Reserv</h3>

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
<h3 class="jobSectionHeader">
About the role</h3>

We are looking for a People Operations Business Partner to create a seamless and supportive experience for every employee at Reserv. In this role, you will manage key processes throughout the employee lifecycle, from onboarding to HR support, while serving as a trusted partner to both team members and leadership. You will need to combine empathy, organization, and problem-solving skills in a fast-paced, remote environment where we value initiative, clear communication, and continuous improvement. If you are excited about building thoughtful processes, supporting a growing team, and shaping the future of People Operations at an ambitious insurtech startup, we would love to connect with you. 

What we need: 
 
Strategic Partner
<ul>
<li>Act as a trusted advisor and sparing partner to manager and team leads. Provide guidance on team dynamics, performance management, and workforce planning to support business needs.</li>
<li>Develop HR strategies that help drive performance, retention, and engagement across departments.</li></ul> 


Employee Relations
<ul>
<li>Be the go-to resource for complex employee relations matters, balancing empathy with compliance and business needs.</li>
<li>Address employee-related issues with a solutions-oriented approach and escalate complex matters as needed.</li>
<li>Help leaders proactively address team health concerns, and interpersonal conflicts before they escalate.</li>
<li>Partner with the VP, of People Operations to support investigations, policy interpretation, and conflict resolution while ensuring fairness and compliance</li>
<li>Help foster an inclusive, equitable, and engaging remote-first culture, using data and feedback to make educated recommendations.</li></ul> 


Performance &amp; Talent Management
<ul>
<li>Manage the performance review cycle, conduct calibrations, coach managers on delivering feedback and growth conversations.</li>
<li>Collaborate with the VP, of People Operations to implement talent development programs, and promotion processes, and help roll out career frameworks and growth paths the scale with the company.</li></ul> 


HR Programming
<ul>
<li>Help design, implement, and continuously improve HR programs, policies, and workflows that span the employee lifecycle with a focus on scaling and automation.</li>
<li>Leverage data and employee feedback to recommend changes to the People Ops process that help increase efficiency and impact</li>
<li>Assist with projects related to employee engagement, recognition, onboarding, and retention.</li> 
</ul>
Operations &amp; Compliance
<ul>
<li>Uphold company policies and regulatory requirements, ensuring data privacy and confidentiality.</li>
<li>Maintain a working knowledge of employment laws and internal policies, ensuring compliance and raising risks proactivel.y</li>
<li>Serve as a secondary point of contact for employee questions requiring a nuanced or strategic response.</li> 
</ul>
Analytics &amp; reporting
<ul>
<li>Analyze HR data and trends (turnover, engagement, etc) and deliver insights to leadership to impact people strategies.</li>
<li>Develop reporting mechanisms to support business leaders in making data-informed decisions.</li></ul> 

<h2 class="jobSectionHeader">
Requirements</h2>
<ul><li>4-6 + years of experience in People Operations (HR) with at least 2 years in a Business Partner or advisory role</li>
<li>2+ years of working experience in a high-growth startup or scale up environment. You need to understand how to balance ambiguity, speed, and flexibility</li>
<li>Proficient with HR systems (preferably Rippling)</li>
<li>High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people</li>
<li>Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization</li>
<li>Ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills</li>
<li>Decisive problem solver with a &quot;get it done&quot; attitude who thrives in a fast-paced, sometimes ambiguous environment</li>
<li>Exceptional ethics around confidentiality and highly sensitive information</li>
<li>Keen to continue learning and developing their skill set, having a growth mindset</li>
<li>Passionate about people and systems</li>
<li>Proficiency with tech tools: Apple Computer, Google Suite, and Slack.</li>
<li>Ready to hit the ground running!</li>
</ul>
Bonus Points:
<ul>
<li>Experience with Rippling</li>
<li>Remote work experience</li>
<li>Strong analytical and problem-solving skills</li>
<li>Successful track record of implementing scalable processes</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul><li>Multiple health insurance plans to pick from with nationwide coverage, vision, &amp; dental</li>
<li>401(k) retirement plan with employer matching up to 6%. 100% vested from day 1.</li>
<li>Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li>
<li>Generous family leave policy</li>
<li>Remote work to facilitate your work-life balance</li>
<li>Apple laptop, large second monitor, and other Reserv issued equipment. Technology is something that should make your life easier, not harder!</li></ul> 


At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

People Operations Business Partner

Join Reserv and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Reserv

ABOUT_COMPANY

People Operations Business Partner