Qureos Mentor

Residence Inn by Marriott Fresno Clovis

Summary:Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.Essential Job Duties<ul><li>Greets guests with genuine and warm spirit of hospitality</li><li>Registers (Check-in) guests in an efficient manner, following Baywood &amp; Brand standards, securing proper method of payment</li><li>Posts transactions to guest and master accounts</li><li>Reviews guest account balance, ensuring that payment is secured</li><li>Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards</li><li>Reviews arrivals and blocks special requests</li><li>Processes required reports, including down time, high balance, etc.</li><li>Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.</li><li>Handles guest requests and concerns in a courteous and efficient manner</li><li>Coordinates the delivery of guest services by other hotel departments and outside businesses</li><li>Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner</li><li>Prepares guest amenities, and ensures delivery in a timely manner</li><li>Handles in-house guest reservation requests such as extension, late check-out, and rebooking</li><li>Handles check-out procedures swiftly and accurately and assists guests on departure.</li><li>Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests</li><li>Stores guest luggage</li><li>Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets</li><li>Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines</li><li>Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication</li><li>Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security</li><li>Operates the franchise terminal and performs designated maintenance tasks</li><li>Maintains procedures for credit control and handling of financial transactions</li><li>Maintains guest safety &amp; privacy by adhering to established procedures</li><li>Issues safety deposit boxes for guest use, following security protocol</li><li>Monitors key box, issuing keys to the appropriate staff members. Logs all transactions</li><li>Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up</li><li>Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards</li><li>Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences</li><li>Assists with the relocation of guests, when necessary</li><li>Assists other departments during slow periods</li><li>Additional duties may be added at any time at the discretion of management</li></ul>Consistently models the behavior of a &lsquo;Baywood Ambassador&rsquo; who:<ul><li>Maintains a professional image, including appearance, verbiage, and body language, at all times</li><li>Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact</li><li>Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction</li><li>Fosters teamwork by offering assistance to others, as needed</li><li>Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department</li><li>Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures</li><li>Recommends other Baywood properties to our guests, when appropriate</li><li>Consistently demonstrates our It&rsquo;s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations</li></ul>Skills/QualificationsEducation:<ul><li>High School diploma</li></ul>Certifications / Licenses:<ul><li>TIPS, or similar approved, alcohol server training certification (as required)</li></ul>Experience:<ul><li>Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.</li></ul>Additional Skills:<ul><li>Ability to multi-task</li><li>Ability to communicate effectively, both written and oral</li><li>Bilingual (Spanish &amp; English) preferred, depending on geographic market</li><li>Ability to work the shifts required for the position</li><li>Ability to learn and adhere to Brand &amp; Baywood Hotels&rsquo; standards</li><li>Ability to take information from various sources and determine a responsible course of action</li><li>Ability to understand interdepartmental relationships</li><li>Ability to operate office equipment and industry specific software (PMS)</li><li>Ability to remain calm during stressful situations</li></ul>Physical Demands<ul><li>Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)</li><li>Sitting: Rarely</li><li>Bending, Stooping, Reaching: Occasionally</li><li>Lifting, Push/Pull: 40 lbs infrequently</li><li>Driving: Rarely</li><li>Traveling: None</li></ul>Environmental Conditions:<ul><li>Inside: Protection from weather conditions but not temperature changes</li><li>Outside: Rarely</li></ul>Job Types: Full-time, Part-timePay: $16.50 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Front Desk Agent

Join Residence Inn by Marriott Fresno Clovis and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Residence Inn by Marriott Fresno Clovis

ABOUT_COMPANY

Hotel Front Desk Agent