Qureos Mentor

Residence Inn Portland Scarborough

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:<div></div><div><br>
Residence Inn Portland/Scarborough</div><div>
800 Roundwood Dr</div><div>
Scarborough, ME 04074</div>
Overview:
<p>
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections.</p>
Responsibilities:
<ul><li>Inspect Room Attendant&rsquo;s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.</li><li>
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.</li><li>
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants&rsquo; carts are clean and restocked.</li><li>
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.</li><li>
Maintain key control.</li><li>
Handle items for &quot;Lost and Found&quot; according to the standards.</li><li>
Monitor cleanliness and orderliness of Room Attendants&rsquo; carts, linen closets, control closets, stairways and landings.</li><li>
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.</li><li>
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.</li><li>
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.</li><li>
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.</li><li>
Assist with training of Housekeeping staff.</li><li>
May be required to clean rooms as business needs dictate.</li><li>
Ensure completion of cleaning projects on a biannual basis.</li><li>
Ensure overall guest satisfaction.</li></ul>
Qualifications:
<ul><li>High School diploma or equivalent required. College course work in related field helpful.</li><li>
At least one year of progressive experience in a hotel or related field preferred.</li><li>
Previous supervisory responsibility preferred.</li><li>
Ability to stand during entire shift.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li></ul></div><p></p>

Housekeeping Supervisor

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Residence Inn Portland Scarborough

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Housekeeping Supervisor