Qureos Mentor

ResultsCX

<div>Description 
We are seeking a highly strategic and execution-focused Chief of Staff to support our Chief Revenue Officer (CRO) in managing and optimizing total revenue, covering both client retention and growth, for the Revenue Office department. This role is critical in driving operational efficiency, governance, and data-driven decision-making across the revenue function.

The Chief of Staff &ndash; CRO will provide leadership for a team of Business Intelligence Analysts.
In this role you will: 
<ul>
<li>Cross-Functional Coordination: Act as a key liaison between Sales, Customer Success, Operations, Finance, and Marketing to ensure alignment on revenue strategies, client success initiatives, and business growth opportunities.</li>
<li>Governance &amp; Board Reporting: Lead the development of executive and board-level presentations, revenue performance dashboards, and strategic updates.</li>
<li>Revenue Analytics &amp; Reporting: Own all revenue-related reporting&mdash;including retention, expansion, and new sales metrics&mdash;leveraging advanced Excel and BI tools (Power BI, Tableau, etc.) to provide actionable insights.</li>
<li>Key Market Insights &amp; Competitive Analysis: Analyze market trends, competitive landscape, and industry shifts to inform revenue strategies and ensure a strong right-to-win positioning in key markets.</li>
<li>Strategic Project Management: Oversee and drive key team initiatives, including revenue optimization programs, client retention strategies, and operational improvements.</li>
<li>Process Optimization: Identify, implement, and streamline revenue operations processes to enhance forecasting, pipeline management, and customer success efforts.</li>
<li>Leadership Support: Provide high-level support to the CRO in decision-making, internal communications, and driving accountability across teams.</li>
<li>Team Leadership and Development: Lead and mentor the existing team, fostering a culture of innovation, collaboration, and continuous learning. Identify skill gaps and opportunities for professional development to elevate the team&rsquo;s capabilities.</li></ul> 
We are looking for someone who has: 
Required Education and Experience
<ul>
<li>Bachelor&rsquo;s degree in Business, Finance, or a related field. Equivalent experience may be substituted.</li>
<li>A minimum of 12 years of experience in Revenue Operations, Strategy, or a Chief of Staff role&mdash;preferably within a Customer Experience (CX) Services, BPO, or SaaS organization, with 10 years of leadership experience.</li>
<li>Deep expertise in Excel and BI tools (Power BI, Tableau, SQL, etc.) for revenue tracking and forecasting.</li>
<li>Proven ability to manage board-level reporting, governance, and executive communication.</li>
<li>Experience in market research, competitive intelligence, and right-to-win analysis to drive revenue strategies.</li>
</ul>
Preferred Education and Experience
<ul>
<li>Experience at ResultsCX or BPO industry.</li>
<li>Master&rsquo;s Degree a plus.</li></ul> 
About ResultsCX: 
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. 


Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

Chief of Staff

<div>Description 


Job Title: Quality Analyst &ndash; Healthcare Voice Process

Location: Bangalore, India

Job Type: Full-Time

Shift: Fixed Night Shifts

We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail. 
In this role you will: 
Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols.
<ul><li>Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills.</li></ul>
<ul><li>Conduct quality calibration sessions with team leaders, trainers, and operations to align on quality expectations.</li></ul>
<ul><li>Prepare detailed reports and dashboards on agent performance, quality scores, and common issues.</li></ul>
<ul><li>Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents.</li></ul>
<ul><li>Ensure compliance with client-specific guidelines, HIPAA regulations, and company policies.</li></ul>
<ul><li>Analyse call trends and customer feedback to identify training needs and process improvement opportunities.</li></ul>
<ul><li>Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction.</li></ul>
We are looking for someone who has: 
Education: Graduate in any discipline.
<ul><li>Experience:</li></ul>

1-2 years of experience as a Quality Analyst in a healthcare voice process or BPO environment.

o Strong understanding of healthcare processes, claims, and customer service metrics.
<ul><li>Excellent verbal and written communication skills.</li></ul>
<ul><li>Strong analytical skills with the ability to identify trends and recommend solutions.</li></ul>
<ul><li>Proficiency in using quality monitoring tools, CRM platforms, and MS Office applications.</li></ul>
<ul><li>Comfortable working fixed night shifts to align with international client requirements.</li></ul> 

<ul><li>Quality monitoring and evaluation</li></ul>
<ul><li>Communication and feedback delivery</li></ul>
<ul><li>Analytical and problem-solving abilities</li></ul>
<ul><li>Attention to detail and accuracy</li></ul>
<ul><li>Collaboration and teamwork</li></ul>
<ul><li>Time management and organization</li></ul>
Why join our ResultsCX team?<ul><li> 
Competitive salary package</li></ul>
<ul><li>Transport facility for night shifts</li></ul>
<ul><li>Health insurance and other employee benefits</li></ul>
<ul><li>Opportunities for career growth and skill enhancement</li></ul>
<ul><li>Supportive and dynamic work environment</li></ul>
About ResultsCX 
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. 


ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

Quality Assurance Analyst

<div>Description 
In this role you will: 
In this role, Collect data from various sources including databases, spreadsheets, files and third-party platforms. Clean and preprocess data to ensure accuracy and consistency.
We are looking for someone who has: 
<ul>
<li>Connecting to data sources, importing/loading data and transforming data for the clients.</li>
<li>Strong hands-on experience in writing SQLs, basic and complex.</li>
<li>Skilled in optimization and query tuning of complicated SQL statements/stored procedures.</li></ul> 


Skills 

<ul>
<li>Must have at least 0.5-1.5 years&rsquo; experience working as MS SQL server/T-SQL.</li>
<li>Effective verbal and written communication skills.</li>
<li>Adaptable to new environments, people, technologies, and processes.</li>
<li>Ability to manage ambiguity and solve undefined problems.</li>
<li>Advanced proficiency in Microsoft Excel, Microsoft Access, SQL.</li>
<li>**Experience in BPO Operations would be a huge bonus.</li>
</ul>About ResultsCX: 
<div>
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.</div>
<div></div>
<div>ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>
#LI-Remote</div>

Data Analyst-(SQL Server)

Join ResultsCX and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ResultsCX

ABOUT_COMPANY

Chief of Staff

Quality Assurance Analyst

Data Analyst-(SQL Server)