Qureos Mentor

ResultsCX

<div>Description 
Licensed Healthcare Supervisor, Operations
Full Location: Orlando - US
The Licensed Healthcare Supervisor, Operations provides World-class support to our Licensed Healthcare Call Center Agents and our Healthcare clients&rsquo; customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
In this role you will:<ul><li>
Directly manage team of 10 or more licensed healthcare agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation</li><li>
Identify, Prioritize and Coach agent development areas</li><li>
Directly manage team of 10 or more agents</li><li>
Document account resolutions, issues, and general notes.</li><li>
Assist agents with functionality and basic troubleshooting of product or account issues for the customers</li><li>
Maintain target levels of performance required by the client</li><li>
Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.</li><li>
Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.</li><li>
Help maintain a good team and working environment</li><li>
Multitask, listen, input data, probes, and proves solutions to the agents.</li><li>
Ensure that all Agent reference materials are up to date.</li><li>
Undertake duties of a general nature or additional tasks as business requires from time to time</li><li>
Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.</li><li>
Ensure that agents have working equipment and all items needed to do their job.</li></ul>
 To be successful in this role, you need:<ul><li>
Resident Insurance License in Hand with CE completed</li><li>
Consistent attendance and punctuality.</li><li>
Experience as a Mentor.</li><li>
Ability to exceed KPI&rsquo;s.</li><li>
Proficient knowledge of inbound contact center environment.</li><li>
Excellent phone skills, customer service skills, analytical and troubleshooting expertise.</li><li>
Solid verbal and written communication skills.</li><li>
The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.</li><li>
A flexible schedule.</li><li>
Analytical and troubleshooting expertise.</li><li>
Ability to develop and motivate a team.</li><li>
Superb listening, probing, negotiation and deescalation skills</li></ul> 
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

Licensed Healthcare Supervisor, Operations

<div>Description 
VP, New Logo Sales - Healthcare
Full Location: Remote - United States
Our #Ja-job_title builds successful and scalable relationships with C-level audience in prospect organizations, developing and enhancing strategic business partnerships by fully engaging and building trust with our prospective client&rsquo;s key decision makers to drive new business. We are looking for a proven new business hunter with deep domain expertise in Healthcare outsourcing. This is not a services generalist role. We need someone who lives and breathes the Healthcare payer and provider landscape &mdash; a market SME and thought leader who can walk into a room with C-suite decision-makers and immediately establish credibility through industry knowledge, not just sales acumen.
The Vice President, Partnership Solutions &mdash; Healthcare will be responsible for identifying, developing, and closing new logo relationships with mid-market and enterprise Healthcare organizations. This individual will build the market, not just work a pipeline &mdash; combining proactive business development, strategic positioning, and executive relationship building to drive new client acquisition in a defined vertical.
What Will You Do:<ul><li>
Hunt and close new logo business within the Healthcare vertical, with a consistent track record of landing 3+ new logos per year</li><li>
Develop and execute a market development strategy targeting Healthcare payers, providers, PBMs, and health services organizations</li><li>
Build deep, value-based relationships with C-suite and VP-level decision-makers across operations, clinical, member services, and procurement</li><li>
Serve as a recognized thought leader in Healthcare outsourcing &mdash; leveraging domain expertise to shape client conversations around industry trends, regulatory dynamics, and operational challenges</li><li>
Lead strategic sessions with prospective clients that go beyond capability presentations &mdash; providing consultative insight on how outsourcing solutions address real business problems in their environment</li><li>
Manage the full sales cycle from identification and qualification through needs assessment, solution design, presentation, and contract negotiation</li><li>
Collaborate with internal operations, solution design, and clinical SMEs to develop differentiated, vertical-specific proposals</li><li>
Maintain a disciplined pipeline with weekly forecasts against revenue targets, consistently meeting or exceeding annual new business goals</li><li>
Represent ResultsCX at industry events, conferences, and forums to build brand visibility and market credibility within Healthcare</li></ul>
What You Bring:<ul><li>
10+ years of enterprise new business sales experience, with a minimum of 5 years selling outsourced services specifically within the Healthcare vertical (payer, provider, or health services)</li><li>
Demonstrated track record of consistently closing 3+ new logo deals per year in high-value, complex sales environments</li><li>
Deep domain expertise in Healthcare operations &mdash; including member/patient services, claims, clinical workflows, pharmacy, provider operations, and/or quality management</li><li>
Working knowledge of the regulatory and compliance landscape in Healthcare (CMS, HIPAA, STARS/HEDIS, state and federal mandates)</li><li>
Established executive network within the Healthcare payer and/or provider ecosystem</li><li>
Experience selling into regulated industries is essential; Insurance experience is a strong plus</li><li>
Ability to position yourself as a market SME and thought leader, not just a relationship manager &mdash; clients should view you as someone who understands their business at a strategic level</li><li>
Entrepreneurial mindset with the ability to build a market from the ground up, not just inherit a book</li><li>
Strong executive presence with the ability to engage, influence, and close at the C-suite level</li><li>
Bachelor&rsquo;s degree in Business, Healthcare Administration, or related field</li><li>
Willingness to travel a minimum of 50%</li></ul> 
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

VP, New Logo Sales - Healthcare

<div>Description 
VP, New Logo Sales - BFSI
Full Location: Remote - United States
Our #Ja-job_title builds successful and scalable relationships with C-level audience in prospect organizations, developing and enhancing strategic business partnerships by fully engaging and building trust with our prospective client&rsquo;s key decision makers to drive new business. We are looking for a proven new business hunter with deep domain expertise in Banking, Financial Services, and Insurance outsourcing. This is not a services generalist role. We need someone who understands the BFSI landscape at a granular level &mdash; a market SME and thought leader who can engage C-suite decision-makers with industry-specific insight and immediately establish credibility through domain knowledge.
The Vice President, Partnership Solutions &mdash; BFS+I will be responsible for identifying, developing, and closing new logo relationships with mid-market and enterprise organizations across banking, financial services, and insurance. This individual will build the market, not just work a pipeline &mdash; combining proactive business development, strategic positioning, and executive relationship building to drive new client acquisition in a defined vertical.
What Will You Do:<ul><li>
Hunt and close new logo business within the BFS+I vertical, with a consistent track record of landing 3+ new logos per year</li><li>
Develop and execute a market development strategy targeting banks, credit unions, fintechs, insurance carriers, financial services firms, and diversified financial organizations</li><li>
Build deep, value-based relationships with C-suite and VP-level decision-makers across operations, customer experience, claims, compliance, and procurement</li><li>
Serve as a recognized thought leader in BFS+I outsourcing &mdash; leveraging domain expertise to shape client conversations around industry trends, regulatory pressures, and operational transformation</li><li>
Lead strategic sessions with prospective clients that go beyond capability presentations &mdash; providing consultative insight on how outsourcing solutions address real business challenges in their environment</li><li>
Manage the full sales cycle from identification and qualification through needs assessment, solution design, presentation, and contract negotiation</li><li>
Collaborate with internal operations, solution design, and compliance SMEs to develop differentiated, vertical-specific proposals</li><li>
Maintain a disciplined pipeline with weekly forecasts against revenue targets, consistently meeting or exceeding annual new business goals</li><li>
Represent ResultsCX at industry events, conferences, and forums to build brand visibility and market credibility within BFS+I</li></ul>
What You Bring:<ul><li>
10+ years of enterprise new business sales experience, with a minimum of 5 years selling outsourced services specifically within Banking, Financial Services, and/or Insurance</li><li>
Demonstrated track record of consistently closing 3+ new logo deals per year in high-value, complex sales environments</li><li>
Deep domain expertise in BFS+I operations &mdash; including card services, FNOL, claims, collections, loan servicing, policy administration, customer care, and/or compliance-driven workflows</li><li>
Working knowledge of the regulatory and compliance landscape in financial services and insurance (CFPB, OCC, state insurance regulations, PCI-DSS, SOX, anti-fraud frameworks)</li><li>
Established executive network within the banking, financial services, and/or insurance ecosystem</li><li>
Experience selling into regulated industries is essential; diversified insurance and P&amp;C experience is a strong plus</li><li>
Ability to position yourself as a market SME and thought leader, not just a relationship manager &mdash; clients should view you as someone who understands their business at a strategic level</li><li>
Entrepreneurial mindset with the ability to build a market from the ground up, not just inherit a book</li><li>
Strong executive presence with the ability to engage, influence, and close at the C-suite level</li><li>
Bachelor&rsquo;s degree in business, Finance, or related field</li><li>
Willingness to travel a minimum of 50%</li></ul> 
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

VP, New Logo Sales - BFSI

Join ResultsCX and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ResultsCX

About Company

Licensed Healthcare Supervisor, Operations

VP, New Logo Sales - Healthcare

VP, New Logo Sales - BFSI