Qureos Mentor

REVOLVE

<div>
 
 
 Meet REVOLVE:
 
 
 
 
 
 
 
 REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 
 
 
 
 
 
 At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast- paced work environment.
 
 
 
 
 
 Some of the sweetest perks we offer aren&rsquo;t in a typical benefit package like hefty discount on items we carry &ndash; as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
 
 
 
 
 
 To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
 
 
 
 
 
 Are you ready to set the standard for Premium apparel?
 
 
 
 
 
 
 Main purpose of the Customer Service Rep role:
 
 
 
 Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
 
 
 
 
 
 SHIFT: 7:00 AM-3:30 PM PST
 
 
 
 Major Responsibilities:
 
 
 
 Essential Duties and Responsibilities include the following. Other duties may be assigned.
 
 
 &bull; Answering inbound telephone calls and providing excellent customer support
 
 
 &bull; Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
 
 
 &bull; Responsible for researching and resolving complaints to ensure customer retention and satisfaction
 
 
 &bull; Follow up on all written correspondence and escalate to customer service manager on duty as necessary
 
 
 &bull; Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
 
 
 
 
 
 
 Required Competencies:
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 
 &bull; Ability to work in a team environment
 
 
 &bull; Ability to give and receive honest and direct feedback
 
 
 &bull; Strong customer orientation with desire and willingness to help
 
 
 &bull; Strong verbal and written communication skills
 
 
 &bull; Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
 
 
 &bull; Knowledge of apparel construction and fabrication and various fashion categories
 
 
 &bull; Ability to work required overtime when business needs warrant
 
 
 &bull; Schedule flexibility as shifts can change based on needs of our customers
 
 
 
 
 
 
 Remote Work Requirements:
 
 
 
 &bull; Ability to work autonomously in a virtual environment
 
 
 &bull; Must be reachable and available by telephone, email, and instant message during work hours
 
 
 &bull; Ability to meet set productivity standards on an ongoing basis
 
 
 &bull; Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
 
 
 &bull; Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
 
 
 &bull; Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 &bull; Experience with Microsoft word and excel
 
 
 &bull; High School Diploma
 
 
 &bull; Type 50+ words per minute
 
 
 
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 &bull; 1+ years in Customer Service, help desk or call center experience
 
 
 &bull; Type 60+ words per minute
 
 
 &bull; Working knowledge of website navigation
 
 
 &bull; Adept at using web-based software &amp; tools
 
 
 &bull; Experience with Microsoft PowerPoint, Visio, Word, and Excel
 
 
 
 
 
 A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.
 
 
 
 
 
 
 
 
 For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
 
 
 
 
 
 A reasonable estimate of the current base hourly/salary range is $18.50/hr to $20.00/hr
 
 
 
 
 
 
 
 
 
 ATTENTION:
 
 
 
 After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
 
 
 
</div>

Customer Service Representative (TX, ID, NV)

<div>
 
 
 
 Meet REVOLVE:
 
 
 
 
 
 REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 
 
 
 
 
 
 
 
 
 
 
 At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.
 
 
 
 
 
 
 
 
 Some of the sweetest perks we offer aren&rsquo;t in a typical benefit package like hefty discount on items we carry &ndash; as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
 
 
 
 
 
 
 
 
 
 
 
 To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
 
 
 
 
 
 
 
 Are you ready to set the standard for Premium apparel?
 
 
 
 
 
 
 
 
 
 Main purpose of the Data Analyst, Editorial &amp; Merchandising Strategy role:
 
 
 
 
 
 
 
 We&rsquo;re looking for a highly analytical, detail-oriented Data Analyst to join the Merchandising team. Unlike traditional BI roles, this position is embedded within the merchandising organization and focused on connecting performance data to our brand storytelling and fashion positioning. Reporting into the Director of Editorial &amp; Merchandising Strategy, you&rsquo;ll be responsible for aggregating data across channels, analyzing performance through a merchandising and content lens, and delivering clear, actionable insights that help the team make adjustments in real time. Your work will directly inform how we position product, link stories, optimize imagery, refine copy, and ultimately drive traffic and conversion.
 
 
 
 
 
 
 
 Major Responsibilities:
 
 
 
 
 Essential Duties and Responsibilities include the following. Other duties may be assigned.
 
 <ul>
 <li>
 Aggregate and synthesize data from multiple sources (email, site, social, paid, merchandising reports) into a cohesive weekly performance readout.
 </li>
 <li>
 Translate data into insights tied to editorial and merchandising strategy, highlighting what&rsquo;s working and what&rsquo;s not in areas such as imagery, copy, linking strategy, and product performance.
 </li>
 <li>
 Present weekly findings in a clear, digestible format to merchandising and marketing leadership, enabling quick pivots and real-time adjustments.
 </li>
 <li>
 Own recurring reporting (weekly, monthly, quarterly) across product categories, campaigns, and trend shops &mdash; connecting results back to topline brand and merchandising strategies.
 </li>
 <li>
 Identify shifts in customer behavior, content engagement, and merchandising opportunities, surfacing recommendations proactively.
 </li>
 <li>
 Build dashboards and reports using BI tools (ie Tableau or similar) to track KPIs such as sell-through, conversion, AOV, click-through, and engagement.
 </li>
 <li>
 Partner with BI/data teams to ensure accuracy and consistency of data, while tailoring insights specifically to merchandising and content needs.
 </li>
 <li>
 Act as the &ldquo;data translator&rdquo; within the merchandising team, ensuring analytics are always framed within the context of storytelling
 </li>
 </ul>
 
 
 
 
 
 Required Competencies:
 
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 <ul>
 <li>
 2&ndash;4 years of experience in an analytical role (ideally within retail, e-commerce, or consumer-facing industry).
 </li>
 <li>
 Advanced Excel and SQL skills; experience with BI/visualization tools (Tableau, Looker, PowerBI, or Domo).
 </li>
 <li>
 Strong business acumen with the ability to connect data directly to marketing, merchandising, and content strategies.
 </li>
 <li>
 Skilled at synthesizing complex data into concise, actionable takeaways that non-technical partners can use immediately.
 </li>
 <li>
 Detail-oriented, proactive, and comfortable working independently in a fast-paced environment.
 </li>
 <li>
 Excellent communication and presentation skills, with a talent for framing insights within a broader narrative.
 </li>
 <li>
 A collaborative team player who understands the strategic vision of editorial and merchandising, not just the numbers
 </li>
 </ul>
 
 
 
 
 
 
 A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.
 
 
 
 
 
 
 For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
 
 
 
 
 A reasonable estimate of the current base hourly/salary range is $100,000 to $110,000.
 
</div>

Data Analyst, Merchandising

Join REVOLVE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

REVOLVE

About Company

Customer Service Representative (TX, ID, NV)

Data Analyst, Merchandising