Qureos Mentor

RF Labs

<div>RF Labs&rsquo; mission is to make the social and cognitive benefits of gaming accessible to all. We started with smart poker tables that allow for player insights, business intelligence, and automated broadcasting. Now, we are using our card game tracking technology to build the arcade of the future: Showdown.
We're hiring a Technology Specialist to join our small team of A+ people and build our customer support processes, infrastructure, and internal tools while providing on-site support.<h1 class="jobSectionHeader">
Why join</h1>
As a small, fast-paced team, we foster deep collaboration and ownership. You'll work directly with all members of the team and have a meaningful input across all aspects of the business - from initial concepts through to shipping products.
Foundation Building: Help establish our core product and operation practices and shape the future of our technology and team culture.
Collaborative Environment: Work alongside talented engineers and operators in an environment that values continuous learning and innovation.
Direct Impact: Have a real voice in product direction and company strategy - your insights will directly impact our success.
Growth Opportunities: As an early-stage company, all team members will receive many opportunities to take on leadership roles and expand their responsibilities as we grow.<h1 class="jobSectionHeader">
What you'll do (responsibilities)</h1>
We're looking for a Support Engineer who can lead our customer support operations and maintain high service quality. This role is critical for ensuring smooth operations at all Showdown venues and customer locations. We are looking for someone experienced who can take ownership of our support infrastructure and work closely with our operations team to deliver excellent service.<ul><li>
Manage live support operations: oversee B2B customer support for our own locations, card rooms, and tours, ensuring timely response to issues and maintaining high customer satisfaction.</li><li>
On-site Support: Be available to support during the launch of our Showdown location in Alpharetta and future customer and Showdown deployments.</li><li>
Monitor system performance: track table performance across all locations, coordinate software updates, and ensure all systems are running optimally.</li><li>
Maintain support infrastructure:develop and update documentation in Notion, write release notes for product updates, manage Intercom for customer support, create training programs, and build a comprehensive knowledge base for common issues.</li><li>
Focus on quality: track support metrics, create regular performance reports, and implement processes to maintain consistent service quality.</li><li>
Build customer relationships: engage with venue owners, players, and staff to gather feedback, understand needs, and ensure their success with our products.</li><li>
Coordinate with product team: work closely with developers to test new features, report bugs, and validate updates before release.</li><li>
Lead support team: manage team schedules to ensure 24/7 coverage, develop best practices, and maintain high team performance standards.</li><li>
Track and manage issues: use project management tools like Linear to track bugs, feature requests, and support tickets, ensuring efficient resolution and clear communication across teams.</li></ul><h1 class="jobSectionHeader">
What we're looking for (qualifications)</h1>
We are looking for an engineer with strong operational experience and a track record of leading successful support teams. While formal education isn't required, we value demonstrated expertise in similar roles.<ul><li>
Strong support management skills: extensive experience managing enterprise support operations and deep understanding of customer service best practices.</li><li>
Technical aptitude: proficiency with internal tools and systems, experience with documentation platforms, and understanding of basic troubleshooting processes.</li><li>
Experience with networking and A/V systems: understanding of network infrastructure, audio/visual systems, and troubleshooting connectivity issues. Experience with hardware setup and integration is preferred.</li><li>
Attention to detail: commitment to maintaining high service standards and creating thorough documentation. Strong focus on customer satisfaction and process improvement.</li><li>
Problem-solving mindset: ability to handle complex support issues and implement efficient solutions. Experience with process optimization and team management.</li><li>
Leadership approach: excellent communication skills and ability to work effectively with support staff, customers, and internal teams.</li><li>
Programming and scripting skills: ability to use Python, JavaScript, or similar languages to create automated solutions and scripts for solving problems in real-time. Experience with API integration and data analysis is a plus.</li></ul><h1 class="jobSectionHeader">
What we offer (compensation &amp; benefits)</h1>
We'll treat you well. If there are any other benefits that are important to you, we'd like to hear.<ul><li>
Competitive salary and equity &mdash; multiple options based on your desire for ownership.</li><li>
Collaborative work space &mdash; our team works in-person every day at the Atlanta Tech Village with private office space, an RF Table, and many other amenities. You also get the opportunity to meet employees from hundreds of other companies, compete in our weekly ping pong tournaments, and take part in frequent community events. And free snacks!</li><li>
Free gameplay &mdash; all employees can play at any Showdown League tournament for free. We promote team members meeting with customers and seeing the product in action often. We also run test games frequently.</li><li>
Hardware setup &mdash; new MacBook Pro, big display, accessories, and plenty of chips to shuffle with.</li><li>
Flexibility &mdash; while we require in-person work for most employees (except remote hires), we offer flexible hours and unlimited paid time off.</li></ul>
Is this role not the right fit? If you resonate with our mission and think your profile would be a great fit, send an email to contact@rf.team and pass along any information you believe is relevant.</div>

Technology Specialist (On-site Support)

<div>RF Labs&rsquo; mission is to make the social and cognitive benefits of gaming accessible to all. We started with smart poker tables that allow for player insights, business intelligence, and automated broadcasting. Now, we are using our card game tracking technology to build the arcade of the future: Showdown.
We're hiring a DevOps Engineer to join our small team of A+ people and manage / build our vast and quickly growing software infrastructure.<h1 class="jobSectionHeader">
Why join</h1>
As a small, fast-paced team, we foster deep collaboration and ownership. You'll work directly with all members of the team and have a meaningful input across all aspects of the business - from initial concepts through to shipping products.
Foundation Building: Help establish our core product and operation practices and shape the future of our technology and team culture.
Collaborative Environment: Work alongside talented engineers and operators in an environment that values continuous learning and innovation.
Direct Impact: Have a real voice in product direction and company strategy - your insights will directly impact our success.
Growth Opportunities: As an early-stage company, all team members will receive many opportunities to take on leadership roles and expand their responsibilities as we grow.<h1 class="jobSectionHeader">
What you'll do (responsibilities)</h1>
We're looking for a DevOps engineer who will build and maintain our infrastructure. You'll be responsible for our cloud services, on-premise solutions, deployment pipelines, and developer tools. We need someone who can architect robust systems while maintaining flexibility for our fast-growing company and products.<ul><li>
Build and maintain infrastructure: design, implement, and manage our cloud infrastructure and on-premise Ubuntu servers that power our venues, tables, displays, studios, and client devices.</li><li>
Streamline CI/CD processes: create and maintain reliable deployment pipelines using GitHub Actions, Docker, and Kubernetes to ensure our applications are delivered efficiently and consistently.</li><li>
Implement monitoring and security: set up comprehensive monitoring using Prometheus, Grafana, and custom observability tools to ensure system reliability, and implement robust security practices to protect our infrastructure and data.</li><li>
Develop internal tools: create custom utilities and scripts using Python, Bash, Typescript, and other technologies to automate routine tasks and improve operational efficiency.</li><li>
Enhance developer experience: implement tools and practices that streamline the development process, reduce friction, and help our engineering team deliver features faster and with higher quality.</li><li>
Documentation and knowledge sharing: maintain comprehensive documentation of our infrastructure, deployment processes, and technical decisions to ensure team-wide understanding and continuity.</li><li>
Customer deployments and relations: visit venues around the world to deploy and support our systems, providing hands-on assistance for new installations and troubleshooting existing deployments.</li></ul><h1 class="jobSectionHeader">
What we're looking for (qualifications)</h1>
We are looking for a DevOps engineer with a strong background in systems architecture, infrastructure management, automation, and a passion for building robust, scalable systems. You should be comfortable working in a fast-paced environment and able to adapt quickly to changing requirements.<ul><li>
Challenge-driven: passion for tackling difficult engineering challenges and developing creative solutions to complex technical problems in a rapidly evolving environment.</li><li>
Infrastructure expertise: significant experience with cloud platforms like AWS or DigitalOcean, and proficiency with infrastructure-as-code tools such as Terraform or CloudFormation.</li><li>
Containerization and orchestration: strong knowledge of Docker and container orchestration systems like Kubernetes or ECS, with experience deploying and managing microservices architectures.</li><li>
Linux systems administration: deep understanding of Ubuntu or other Linux distributions, with experience in server management, networking, and security hardening.</li><li>
Scripting and automation: proficiency in scripting languages like Python, Bash, or Go, with a focus on automating repetitive tasks and building internal tools.</li><li>
CI/CD experience: knowledge of modern CI/CD practices and tools like GitHub Actions to implement efficient deployment pipelines.</li><li>
Monitoring and observability: experience with monitoring systems like Prometheus, Grafana, and logging solutions like ELK Stack or Loki.</li><li>
Problem-solving mindset: ability to troubleshoot complex system issues, identify root causes, and implement effective solutions under pressure.</li><li>
Documentation skills: commitment to creating and maintaining clear, comprehensive documentation for infrastructure, processes, and tools.</li></ul><h1 class="jobSectionHeader">
What we offer (compensation &amp; benefits)</h1>
We'll treat you well. If there are any other benefits that are important to you, we'd like to hear.<ul><li>
Competitive salary and equity &mdash; multiple options based on your desire for ownership.</li><li>
Collaborative work space &mdash; our team works in-person every day at the Atlanta Tech Village with private office space, an RF Table, and many other amenities. You also get the opportunity to meet employees from hundreds of other companies, compete in our weekly ping pong tournaments, and take part in frequent community events. And free snacks!</li><li>
Free gameplay &mdash; all employees can play at any Showdown League tournament for free. We promote team members meeting with customers and seeing the product in action often. We also run test games frequently.</li><li>
Hardware setup &mdash; new MacBook Pro, big display, accessories, and plenty of chips to shuffle with.</li><li>
Flexibility &mdash; while we require in-person work for most employees (except remote hires), we offer flexible hours and unlimited paid time off.</li></ul>
Is this role not the right fit? If you resonate with our mission and think your profile would be a great fit, send an email to contact@rf.team and pass along any information you believe is relevant.</div>

Dev Ops Engineer

Join RF Labs and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RF Labs

ABOUT_COMPANY

Technology Specialist (On-site Support)

Dev Ops Engineer